Performance Improvement

As part of my Management/Administration/Leadership rotation, I conducted

clinical and customer service quality management activities. I accomplished quality
management activities by conducting Performance Improvement evaluations. I performed
a Test Tray Accuracy and Trayline Accuracy valuation. The Test Tray Accuracy !as
done secretively by ordering a selected meal for lunch and I had it sent to a vacant patient
room. The order !as put in around ""#"$am and !e received the meal at about ""#%&am.
Part of the evaluation !as to assess ho! !ell the Ambassador can deliver the tray in a
timely manner. The goal is to deliver trays !ithin %' minutes of placing the order. (e
received the meal in )" minutes, !hich is a very good time. This test tray also revealed
the accuracy of the Trayline, !hich includes the e*po, supervisor, and coo+. (e
evaluated ho! !ell the tray compared to the meal tic+et order. All of the supplies and
food items !ere correctly on the tray. The ne*t step to the evaluation !as to test the
temperature of the food on the tray, as !ell as the appearance and taste of the food.
According to the scoring guidelines, the tray scored very !ell for appearance and taste,
but the temperature of the food items needs improvement. ,randvie! is !ell a!are of
certain temperature issues they have in the +itchen and they !or+ing on improving the
temperature of food. This test tray evaluation successfully displayed Performance
Improvement program goals and ob-ectives.
Menu Type Soup Entre Starch Vegetable Milk Cold
Protein or
Deert
!ther
Product Tomato
.oup
,rilled
/hic+en
0asmati
1ice
0roccoli,
/arrots, 2
3nions
/hocolate
.oy Mil+
/arrot /a+e /rac+ers
Standard
Temperature
"%'4 "%54 ")'4 ")'4 %'4 %'4 6/A
"ctual
Temperature
of #ood on
Tray
"7%4 "854 "894 "")4 %74 ')4 6/A Scored
Point
Score of
Temperature
'/' 5/' %/' 5/' '/' %/' 6/A $%
Score for
Tate
%/' )/' %/' %/' '/' '/' '/' &'
Score for
"ppearance
'/' '/' '/' '/' '/' '/' '/' &(
Total# $)
3verall rating# $) :.atisfactory;
.coring ,uidelines#
)ot #ood* Cold #ood* Tate+"ppearance*
( point, 5<' degrees !ithin standard %'<%& degrees *cellent
- point, 7<"5 degrees !ithin standard '5<'% degrees ,ood
& point, ""<"' degrees !ithin standard ''<'& degrees 6eeds Improvement
' point, ="7 degrees !ithin standard =75 degrees >nsatisfactory