Chp2.

Theoretical framework of performance management

1. There are five principles while we set goals.
2. A challenging goal should have a fair probability of success.
3. Feedback provides opportunities to clarify expectations adjust goal difficulty and gain recognition.
4. Control theory focuses on feedback as a means of shaping behaviour.
5. Control usually has three steps.
6. In PM in order to shift the behaviour to the desired level or to the goal we use a component called
effectors
7. Manager A created a suggestion team to give suggestions. At first no one was forthcoming. One
day the manager gave an impromptu gift to a person who had given a small suggestion. After that
day the stream of suggestions increased. This can be explained using social cognitive theory.
8. Social modelling refers to not just observing behaviour but also receiving instructions and
guidance on how to complete behaviour
9. Attaining goal behaviour is negatively correlated to stress and hurry.
10. Firm A terminated around 200 employees due to fewer orders during the economic downturn. It
expected to increase its productivity per employee but in fact productivity fell though the remaining
employees continued to work regularly and did not how any dissent. The theory that could best
explain this lowered morale and loss of productivity is organizational justice.
11. Manager A hired 18 people and allotted 9 each to the morning and night shifts. They also had
performance incentives based on number of calls they attended. After six months, it was found that
the night shift people attended less calls per head. This anomaly can be explained through
distributive justice.
12. Procedural justice refers to creating a situation where the individuals feel that they have a voice
in the process.