Cierra Lewis

502-485-000
1737 N 1st Street
Louisville, KY 40200
cierra.lewis@a!oo.co"
#e$ Non-Certified Nursing Assistant
%rs. %ic!elle &
'ar(wa %e)ical Ce*ter
1301 +aster* 'ar(wa
Dear Mrs. X,
Resident service attendants who convey strong experienced customer service skills are vital the Assistant Living
work force. In review of the attached resume, you will find that I am highly capable of performing this role without
error.
Over the past few years, I have been employed at !"art as a #ustomer service attendant as well as in the
Layaway customer service department. I am sold on the concept that $the customer is always right$ and willing to do
what it takes to make customer happy.
"y experience is exceptional compared to most persons my age. In addition to having floor experience, I
have also been trained on the concept of customer service resulting in me being recently promoted to Lead% "anager
In!&raining. "y work experience in customer service has involved problem solving 'locating items in lost layaways(,
troubleshooting 'finding glitches in the layaway)s team department(, empathi*ing 'dealing with employee
confrontation(, and cultural diversity 'handling customers of +on!American decent who display trouble speaking
with the ,nglish(.

I have always been able to ad-ust and adapt promptly which is great for the position, for every patient
re.uires their own needs. I have repeatedly demonstrated my ability to .uickly learn new skills, resolve problems, and
improve outcomes, which I believe being a Residence Assistance is all about. I am an outgoing, goal!oriented leader
with the patience and understanding it takes to efficiently provide great care and service to every patient, as well as
getting along with each one of my co!workers
I am confident that I will be an asset to your company and that you will be pleased with my skills and
training. "y attached resume will give you some insights to my experience and abilities. I will call your office in three
days to schedule a meeting and follow up to this application.
&hank you in advance for your time and consideration.
Yours sincerely,
Cierra Lewis