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MAKING PROGRESS POSSIBLE >>

CATERPILLAR: CONFIDENTIAL GREEN Page 1


MAKING PROGRESS POSSIBLE
Product Support Caterpillar Work Tools
No clear vision on Field Issues.
Always report a failure.
1. Solution for failure is known:
- Sims Report
(contact your Dealer Service Department)
2. Solution for failure is unknown:
- DSN Request
(Contact Dealer T.C.)
2 Ways :
MAKING PROGRESS POSSIBLE >>
CATERPILLAR: CONFIDENTIAL GREEN Page 2
MAKING PROGRESS POSSIBLE
Product Support Caterpillar Work Tools
Facts gathering difficult?
Communicate Failure in 8 Pictures..
Application
Machine
Machine I.d. plate
Hour meter
Complete Work Tool
Work Tool I.d. plate
Failure Area on Work Tool
Failure close-up
MAKING PROGRESS POSSIBLE >>
CATERPILLAR: CONFIDENTIAL GREEN Page 3
MAKING PROGRESS POSSIBLE
Product Support Caterpillar Work Tools
1.) Application
MAKING PROGRESS POSSIBLE >>
CATERPILLAR: CONFIDENTIAL GREEN Page 4
MAKING PROGRESS POSSIBLE
Product Support Caterpillar Work Tools
2.) Machine
MAKING PROGRESS POSSIBLE >>
CATERPILLAR: CONFIDENTIAL GREEN Page 5
MAKING PROGRESS POSSIBLE
Product Support Caterpillar Work Tools
3.) Machine i.d. Plate.
MAKING PROGRESS POSSIBLE >>
CATERPILLAR: CONFIDENTIAL GREEN Page 6
MAKING PROGRESS POSSIBLE
Product Support Caterpillar Work Tools
4.) Hour Meter.
MAKING PROGRESS POSSIBLE >>
CATERPILLAR: CONFIDENTIAL GREEN Page 7
MAKING PROGRESS POSSIBLE
Product Support Caterpillar Work Tools
5.) Complete Work Tool.
MAKING PROGRESS POSSIBLE >>
CATERPILLAR: CONFIDENTIAL GREEN Page 8
MAKING PROGRESS POSSIBLE
Product Support Caterpillar Work Tools
6.) Work Tool I.d. plate
MAKING PROGRESS POSSIBLE >>
CATERPILLAR: CONFIDENTIAL GREEN Page 9
MAKING PROGRESS POSSIBLE
Product Support Caterpillar Work Tools
7.) Failure area on Work Tool
MAKING PROGRESS POSSIBLE >>
CATERPILLAR: CONFIDENTIAL GREEN Page 10
MAKING PROGRESS POSSIBLE
Product Support Caterpillar Work Tools
8.) Failure close-up
MAKING PROGRESS POSSIBLE >>
CATERPILLAR: CONFIDENTIAL GREEN Page 11
MAKING PROGRESS POSSIBLE
Product Support Caterpillar Work Tools
Allways report a failure to CAT
Solution for failure is known:
SIMS report
(Contact: Dealer Service Department)
Solution for failure is unknown:
DSN request (Contact: Dealer T.C.)

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