MAKING PROGRESS POSSIBLE Product Support Caterpillar Work Tools No clear vision on Field Issues. Always report a failure. 1. Solution for failure is known: - Sims Report (contact your Dealer Service Department) 2. Solution for failure is unknown: - DSN Request (Contact Dealer T.C.) 2 Ways : MAKING PROGRESS POSSIBLE >> CATERPILLAR: CONFIDENTIAL GREEN Page 2 MAKING PROGRESS POSSIBLE Product Support Caterpillar Work Tools Facts gathering difficult? Communicate Failure in 8 Pictures.. Application Machine Machine I.d. plate Hour meter Complete Work Tool Work Tool I.d. plate Failure Area on Work Tool Failure close-up MAKING PROGRESS POSSIBLE >> CATERPILLAR: CONFIDENTIAL GREEN Page 3 MAKING PROGRESS POSSIBLE Product Support Caterpillar Work Tools 1.) Application MAKING PROGRESS POSSIBLE >> CATERPILLAR: CONFIDENTIAL GREEN Page 4 MAKING PROGRESS POSSIBLE Product Support Caterpillar Work Tools 2.) Machine MAKING PROGRESS POSSIBLE >> CATERPILLAR: CONFIDENTIAL GREEN Page 5 MAKING PROGRESS POSSIBLE Product Support Caterpillar Work Tools 3.) Machine i.d. Plate. MAKING PROGRESS POSSIBLE >> CATERPILLAR: CONFIDENTIAL GREEN Page 6 MAKING PROGRESS POSSIBLE Product Support Caterpillar Work Tools 4.) Hour Meter. MAKING PROGRESS POSSIBLE >> CATERPILLAR: CONFIDENTIAL GREEN Page 7 MAKING PROGRESS POSSIBLE Product Support Caterpillar Work Tools 5.) Complete Work Tool. MAKING PROGRESS POSSIBLE >> CATERPILLAR: CONFIDENTIAL GREEN Page 8 MAKING PROGRESS POSSIBLE Product Support Caterpillar Work Tools 6.) Work Tool I.d. plate MAKING PROGRESS POSSIBLE >> CATERPILLAR: CONFIDENTIAL GREEN Page 9 MAKING PROGRESS POSSIBLE Product Support Caterpillar Work Tools 7.) Failure area on Work Tool MAKING PROGRESS POSSIBLE >> CATERPILLAR: CONFIDENTIAL GREEN Page 10 MAKING PROGRESS POSSIBLE Product Support Caterpillar Work Tools 8.) Failure close-up MAKING PROGRESS POSSIBLE >> CATERPILLAR: CONFIDENTIAL GREEN Page 11 MAKING PROGRESS POSSIBLE Product Support Caterpillar Work Tools Allways report a failure to CAT Solution for failure is known: SIMS report (Contact: Dealer Service Department) Solution for failure is unknown: DSN request (Contact: Dealer T.C.)