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This document outlines the rights and responsibilities of patients at the Bakersfield Surgery Center. It details 23 rights that patients have, including being treated with respect, privacy of medical information, involvement in healthcare decisions, knowledge of costs and credentials of providers, and the ability to voice complaints. It also lists responsibilities of patients such as providing accurate medical information, following treatment plans, accepting financial responsibility, and being respectful of others.
This document outlines the rights and responsibilities of patients at the Bakersfield Surgery Center. It details 23 rights that patients have, including being treated with respect, privacy of medical information, involvement in healthcare decisions, knowledge of costs and credentials of providers, and the ability to voice complaints. It also lists responsibilities of patients such as providing accurate medical information, following treatment plans, accepting financial responsibility, and being respectful of others.
This document outlines the rights and responsibilities of patients at the Bakersfield Surgery Center. It details 23 rights that patients have, including being treated with respect, privacy of medical information, involvement in healthcare decisions, knowledge of costs and credentials of providers, and the ability to voice complaints. It also lists responsibilities of patients such as providing accurate medical information, following treatment plans, accepting financial responsibility, and being respectful of others.
THE RIGHTS OF OUR PATIENTS, AND THEIR RESPONSIBILITIES
BAKERSFIELD SURGERY CENTER, LLC
1. OUR PATIENTS WILL BE TREATED WITH RESPECT, CONSIDERATION, AND DIGNITY 2. OUR PATIENTS WILL ALWAYS BE HONORED WITH PRIVACY BOTH OF MEDICAL INFORMATION AS WELL AS THE MEDICAL CARE PROVIDED. CURTAINS PROTECTING YOUR PRIVACY ARE PROVIDED IN THE PATIENT CARE AREAS. FEEL FREE TO UTILIZE AN ADDITIONAL PATIENT GOWN IN ORDER TO PROTECT THE EXPOSURE OF YOUR BACKSIDE WHEN ENTERING THE OPERATING ROOM 3. WHEN REQUIRED TO DO SO BY THE LAW, WE WILL RELEASE YOUR MEDICAL RECORDS. HOWEVER, ALL OTHER TIMES THE RELEASE OF YOUR MEDICAL INFORMATION WILL BE ONLY AT YOUR APPROVAL . WE WILL ALWAYS PROVIDE TO YOU COMPLETE INFORMATION CONCERNING YOUR DIAGNOSIS, EVALUATIONS, TREATMENTS AND PROGNOSIS. WHEN IT IS MEDIALLY INADVISABLE TO GIVE THIS INFORMATION TO YOU AS OUR PATIENT, WE WILL THEN PROVIDE THIS INFORMATION TO ONE AS DESIGNATED BY EITHER THE COURTS OR BY YOURSELF !. UNLESS IT IS CONTRAINDICATED FOR MEDICAL REASONS, WE WILL ALWAYS PROVIDE TO YOU THE OPPORTUNITY TO BECOME INVOLVED IN YOUR OWN HEALTH CARE DECISIONS ". EVEN THOUGH THIS FACILITY DOES NOT HONOR ADVANCED DIRECTIVES, YOU DO HAVE THE RIGHT TO PROVIDE US ONE THAT YOU HAVE EXECUTED FOR THE PURPOSE OF US PROVIDING THIS TO ANY ACUTE CARE SETTING IN WHICH YOU WOULD BE TRANSFERRED TO IN THE EVENT THAT A HIGHER LEVEL OF CARE WERE TO BE NEEDED #. YOU HAVE THE RIGHT TO KNOW IN ADVANCE THAT THIS FACILITY DOES NOT PROVIDE EMERGENCY CARE OR AFTER HOURS CARE. YOU SHOULD CONTACT YOUR SURGEON FOR NON$URGENT MATTERS AND FOR EMERGENCY RELATED MATTERS, YOU SHOULD CALL THE %11 EMREGENCY PHONE LINE AND BE TAKEN TO THE NEAREST EMERGENCY ROOM DEPARTMENT &. YOU HAVE THE RIGHT TO KNOW IN ADVANCE, THE COST OF THE SERVICES SHOULD YOU BE A CASH PAYER. IF YOU ARE PRIVATE INSURANCE, THE INSURANCE COMPANY WILL BE BILLED AND YOU WILL BE RESPONSIBLE FOR ANY AND ALL BALANCE DUE. YOU HAVE THE RIGHT TO REQUEST SPECIAL PAYMENT PLANS, BUT THIS SHOULD BE DONE PRIOR TO THE DAY OF SURGERY %. YOU HAVE THE RIGHT NOT TO PARTICIPATE IN ANY TYPE OF RESEARCH BEING CONDUCTED IN THIS FACILITY 1'. YOU HAVE THE RIGHT TO KNOW OF THE CREDENTIALS OF ANY PHYSICIAN OR NON$ PHYSICIAN IN WHOM PROVIDES CARE TO YOU WHILE YOU ARE HERE AT THIS SURGERY CENTER 11. YOU HAVE THE RIGHT TO HAVE THIS LIST OF RIGHTS PRIOR TO HAVING ANY TYPE OF SURGICAL PROCEDURE 12. YOU MAY, AT YOUR OWN WILL, DECIDE TO CHANGE PROVIDERS AT ANY TIME$ THIS MAY CAUSE THE PROCEDURE TO BE RESCHEDULED OR CANCELLED DEPENDING ON THE AVAILABILITY OF THE NEW PROVIDER YOU CHOOSE 13. WE HAVE THE RIGHT TO ASK THAT YOU PROVIDE TO US COMPLETE AND ACCURATE INFORMATION REGARDING YOUR MEDICAL HISTORY AND MEDICATIONS THAT YOU CURRENTLY ARE ON OR HAVE BEEN ON, DEPENDING ON YOUR SITUATION. ALL OVER THE COUNTER MEDICATIONS ARE ALSO TO BE NOTED AS PART OF YOUR MEDICATION HISTORY. WITHOLDING IMPORTANT MEDICAL INFORMATION ALONG WITH CURRENT MEDICATIONS CAN CAUSE HARM TO YOU AND IT IS ALWAYS IN YOUR BEST INTEREST TO BE AS COMPLETE AND ACCURATE AS POSSIBLE 1. YOU MUST DISCLOSE TO US ANY KNOWN ALLERGIES OR SENSITIVITIES YOU MAY HAVE TO MEDICATIONS AS WELL AS FOODS AND(OR SUBSTANCES 1!. YOU MUST FOLLOW THE TREATMENT PLAN AS DESCRIBED BY YOUR PROVIDER 1". IN ORDER TO HAVE SURGERY AT THIS FACILITY, YOU MUST ASSURE US THAT YOU HAVE APPROPRIATE CARE AND SUPERVISION FOR A MINIMUM OF 2 HOURS AFTER YOU ARRIVE HOME 1#. IN THE COMFORT OF YOUR PROVIDERS PRIVATE PRACTICE AND PRIOR TO SURGERY, YOU SHOULD HAVE INFORMED THE PHYSICIAN OF ANY FORM OF LIVING WILL OR ADVANCE DIRECTIVE THAT YOU HAVE EXECUTED THAT COULD IMPACT YOUR CARE WHILE HERE AT THIS FACILITY. THIS INCLUDES POWER OF ATTORNEYS 1&. YOU MUST BE WILLING TO ACCEPT THE FINANCIAL RESPONSIBILITIES OF ANY BALANCES DUE THAT REMAIN AFTER THE INSURANCE COMPANY HAS MADE THEIR PAYMENTS TO YOUR CLAIMS 1%. WE ASK THAT YOU BE RESPECTFUL OF OTHERS TO INCLUDE OTHER PATIENTS, OUR EMPLOYEES, AND YOUR PHYSICIANS 2'. IF YOUR PHYSICIAN WERE NOT TO HAVE CURRENT MALPRACTICE COVERAGE, IT IS OUR RESPONSIBILITY TO ANNOUNCE THIS TO YOU PRIOR TO HAVING SURGERY 21. YOU HAVE THE RIGHT TO ASK FOR AN INTREPETER IF YOU FEEL A LANGUAGE BARRIER IS CAUSING YOU TO HAVE LESS THAN ANYTHING OTHER THAN A TOTAL UNDERSTANDING OF THESE RIGHTS AND RESPONSIBILITIES 22. WE GUARANTEE THAT IN NO WAY HAVE WE ADVERTISED OR ATTEMPTED TO ADVERTISE ANY FORM OF MEDICAL CARE THAT WE ARE NOT QUALIFIED TO DELIVER 23. YOU HAVE THE RIGHT TO KNOW THROUGH DISCLOSURE MADE AVAILABLE TO YOU IF YOUR PHYSICIAN HAS A FINACIAL ATTACHMENT TO THIS SURGERY CENTER OR TO ANY PROCEDURE OR MEDICATION HE OR SHE PRESCRIBES OR SUGGESTS TO PRESCRIBE FOR YOU. THE PHYSICIAN IS REQUIRED TO ACKNOWLEDGE THIS PRIOR TO YOU AGREEING TO HAVE THE SURGERY OR TO PURCHASE THE MEDICATION OR TO ALLOW THE PROCEDURE THE RIGHTS OF OUR PATIENTS, AND THEIR RESPONSIBILITIES BAKERSFIELD SURGERY CENTER, LLC TYPE. HIS OR HER OWNERSHIP IN THIS FACILITY OR THE STOCK HE OR SHE MAY HAVE IN A PHARMACUETICAL COMPANY MAY PLAY A ROLE IN YOUR DECISIONS AND THEREFORE, THIS MUST BE EXPRESSED VERBALLY OR BY MEANS OF WRITTEN COMMUNICATIONS PRIOR TO HAVING THIS PROCEDURE SCHEDULED. PREFERABLY, THIS WILL OCCUR AT THE PHYSICIANS) OFFICE PRIOR TO ARRIVING AT THIS FACILITY. SHOULD IT NOT OCCUR AT THAT TIME, THEN AT THIS TIME DURING THE PRE$OPERATIVE PHASE, IT SHOULD BE MADE KNOWN 2. YOU HAVE THE RIGHT TO RECEIVE A SATISFACTION SURVEY IN ORDER TO RATE OUR QUALITY OF CARE AND THE QUALITY OF SERVICE WE EXPECT OF OURSELVES TO DELIVER TO YOU. SHOULD YOU NOT RECEIVE THIS POST$OPERATIVELY, PLEASE CALL THE SURGERY CENTER AND ASK TO SPEAK TO THE MANAGER IN ORDER FOR THE SURVEY TO BE SENT TO YOU WHILE AT THE SAME TIME, WE CAN LOOK INTO WHY IT IS THAT YOU NEVER RECEIVED THIS AT THE TIME OF DISCHARGE 2!. BECAUSE YOUR CONCERNS REGARDING YOUR CARE AND THE QUALITY OF CARE YOU RECEIVE WHILE HERE AT THIS FACILITY, WE INVITE YOU TO VOICE CONCERNS, COMPLAINTS, AND OR GRIEVANCES YOU MAY HAVE BY CALLING IMQ * 1!$&&2$!1#3 IF WE ARE CCREDITED AT THE TIME OF YOUR COMPLAINT. OTHERWISE, FEEL FREE TO CONTACT EITHER THE DEPARTMENT OF HEALTH SERVICES * ""1$33"$'!3 OR YOU MAY FEEL OUT A COMPLAINT FORM BY GOING TO THE CALIFORNIA MEDICAL BOARDS) WEBSITE * HTTP://WWW.MEDBD.CA.GOV/CONSUMER/COMPLAINT_INFO.HTML