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Megan Watson
808 Brian Dr.
Manteno, IL 60950

Dominican University May 2015
Masters Arts in Teaching
Concentration: Elementary
Type 03 Certification

Eastern Illinois University May 2008
Bachelor of Family and Consumer Sciences
Hospitality Management Concentration
Business Administration Minor

Omni Chicago Hotel Chicago, IL
Conference Services/Catering Assistant 2009-present
Daily assistance to the Catering/Conference Services department.
ok on responsibility of handling various corporate group meetings
Provided high-level service throughout pre-event, event and post-event phases.
Worked closely with meeting planner to maintain a superior meeting within clients budget
Handled multiple tasks of group issues, customer service and administrative duties
Sales Manager 2011-2012
Maintained and improved relationships with all assigned existing accounts
Map potential customers and generate new leads for the organization
Effectively presented the hotels products and services and was able to overcome
barriers to close a sale
Continuously drove room revenue to achieve monthly goal
Front Desk Agent 2008 2009
Facilitated proper check-in and check-out of guests at a 4-Star property of 347 rooms.
Helped to improve daily checklists and processes used in the Front Office.
Performed Night Audit duties without supervision, including settling all guest accounts.
Handled multiple tasks of administrative work and customer service.

Quality Inn and Suites Bradley, IL
Front Desk Agent Summer 2008
Facilitated proper check-in and check-out of guests at a 3-Star suburban property of 85 rooms.
Settled guest accounts and ensured proper billing.
Handled varied guest issues to maintain guest satisfaction.

CAREER Self-Directed Development Program
DEVELOPMENT Primary Focus Conference Services Management, May 2008 January 2010