Marissa McLaughlin

1234 My Address Lane

Charlotte NC, 28215
June 2, 2014

Jeffery Smith
Customer Relations
410 Terry Avenue North
Seattle, Washington 98109

Dear Amazon Representative,
My name is Marissa and I am writing to address you of the unsatisfactory service I have received
from your company. On June 1, 2014 I received a flower vase that I had ordered on April 2, 2014. Upon
arrival, the vase was completely shattered and was unable to be used. Needless to say I was very
disappointed when I found the vase that I have been waiting for over two months was damaged beyond
repair.
The 30 day warranty states that if the vase is defective in anyway, I can get a replacement within
the warranty period. I am prepared to send the damaged product to the return address on the package
and I would like your confirmation that by returning the product I will be able to receive a new,
undamaged vase in return. Thank you for your time.
Sincerely,

Marissa McLaughlin