Mr S Norman

15 Antona Court
West Town Road
Shirehampton
Bristol
BS11-9RL

Mr S McNamara
Divisional Director
Democratic & Legal Services

Your Ref: 5524905764

Date: 24th November 2009

Dear Mr McNamara

REF: XXX X XXXXXXX

XXXXXXX XXXX
BRISTOL
BSXX XXX

I am writing to you on behalf of the above named person and I duly attach a signed form of
authorisation. XXX X XXXXXXX is the appointee of my father Mr Kenneth Albert Norman who is
currently a resident of XXXXXXX XXXXX.

I note with interest your letter of 9 November 2009 and I would like to make the following comments in
regard to any outstanding charges in relation to my late mother and father’s placement at Kingsmead
Lodge Nursing Home (Mimosa Health Care) and my father’s subsequent safe haven placement at The
Beeches.

Due to the lack of care received by my father and late mother and the subsequent revelations regarding
this provider and the fact that there is currently an inquest pending in to the death and treatment of a
former resident, we as a family are not prepared to condone or support the lack of care and abuse that
Mimosa Healthcare provides to the elderly citizens of Bristol placed in their care.

Furthermore, I believe the facts stated above were supported by the Council Leader when she replied
to my written questions regarding Mimosa Healthcare at Cabinet and stated that placements had
stopped at another of this provider’s nursing homes, namely Sunnymead Manor.

Obviously you are fully aware of the signed statements I obtained from former employees at
Kingsmead Lodge detailing what they had witnessed during the course of their employment with
Mimosa Healthcare and I feel a public court room and a Judge would be the ideal place for a legal
ruling in respect of this outstanding matter.

XXX X XXXXXXX looks forward to receiving your court papers in the very near future and I look forward
to defending her case for not paying you any fees in relation to this provider or for the safe haven
placement we had to find for our parents.

Yours Sincerely

Mr Stephen Norman

CC: Recovery Team