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Agency Profile

Nature of the Agency/Organization:

1. General description of your
agency (include size, description of

2. General age of clients:

3. How does the agency or
organization refer to those being
served: as clients, patients, youth,
or something other?

4. Number of clients:

5. Description of the average

6. Does your placement agency or
organization have emergency
plans? Where are these located?

7. What reporting methods are
used by the agency? Can you find
the method for incident reporting?
Is there other reporting that you will
be expected to do (such as
updating a record of medicine

8. Are there rules and regulations
such as a dress code at your
organization or agency? Why are
these in place?

9. Is there a policy manual? If yes,
does the manual outline the
professional ethics expected of

10. Does the agency or
organization keep confidentiality or
privacy guidelines?

Specialized Youth Detox is a voluntary, not for profit
organization. Youth are referred to us through various
workers, agencies and our intake worker at the
downtown office. Completion of the program is a 7-10
day stay for youth between the ages of 13 and 18 who
are detoxing off any substance. There are beds for 5
A day at detox consists of three full meals, a morning
outing, meetings with family members and workers,
daily programming and counseling support.
During a youths stay we initiate case planning in order
to connect youth with alcohol and drug counselors,
re-connect with family members and take part in
post-detox planning. Often post-detox planning entails
referring youth to other programs to support their
individual needs, such as supportive recovery and life
skills programs. We often refer youth to other
programs with the Youth Empowerment Society (such
as the Kiwanis Youth Shelter), Discovery Youth and
Family Services, The John Howard Society of North
Island and The Boys and Girls Club.
Ages 13-18
"Youth" "Mom" "Dad" "Worker" etc. or by their first
It varies, but up to 5.
A sixteen year old girl has been living in a drug house
for the past several years. She has been a child in
care and very independent for most of her life. She is
addicted to Cocaine and Pot and has decided these
drugs do not serve her any good anymore.
Yes. There is a book of all emergency plans and
escape routes in every youths room, every other
room in the house, and a copy must be taken on all
outings. There are detailed plans for emergencies in
the thick Emergency preparedness book located in
the staff office of the agency. The agency uses several reporting methods. Reports
such as critical incident reports are completed after
the event and recalls what happened with
approximately accurate times and information.
However, in situations of high volatility, I have
witnessed a running log being completed to more
accurately complete a critical incident report and to
pass information on to new staff coming onto staff.

The entire agency predominately runs off of reporting.
Any event that stands out is reported at least once on
paper. However, it is often reported in more than one
place for other staff members to reference and gain
insight into the situation the youth is involved in.
Furthermore, verbal reporting is used highly by the
agency and all important information is to be passed
on to other staff members as it occurs and at shift

Some reporting methods include:
-Case notes
-Significant event reports
-Critical incident reports
-Youth care plans
-Saftey contracts
-Behaviour contracts
-Youth agreements etc.
There are certain rules and regulations that are in
place to support a professional demeanor for the
agency. This may help with funding. Dress code
specifically ensures professionalism and
appropriateness of staff and allows for youth to feel
comfortable. The dress code at SYD is comfortable,
casual clothing that is non-revealing and still relatively
Yes there is a policy manual and it does outline the
professional ethics expected of employees. These
ethics include:
Yes. The agency requires parental consent to enter
into the program, and requires that the youths
guardian consent to who is safe for the youth to
contact. Furthermore, the confidentiality and privacy
policy describes that all information remains
confidential with the exception of the following four
1) Disclosure of child abuse or neglect
2) The child intends to hurt themselves
3) The child intends to hurt others
4) A subpoena is issued by the court
11. If there are no written codes of
ethics or confidentiality guidelines
in place in your practicum setting,
where will you find the ethics that
will guide your practice there?


1. Is there a mission statement? If
yes, do you see CYC perspectives
and values (think back to CYC100)
reflected in the mission?

2. Is this organization connected to
a parent organization? If so, which

3. Where does the organization or
agency receive its funding from?
Who governs the organization or
agency? Is it not-for-profit, or is
there a Board of Directors, or is it a
government agency, or is the
governance composed of some
combination of these?

4. What licensing / accreditation /
legislation does the organization
operate under?

5. Where is the organization or
agency located within the larger
CYC/social service community?
What interrelationships are there
with this organization or agency
and others?

6. What are some of the traditions
or history of the organization or

Mission statement: "The Mission Statement of YES is
twofold: First, to assist youth to remove themselves
from the high risk environment of the street and
make the transition to healthier and more
constructive life situations and Second, to help youth
and families make positive choices, which will
prevent involvement in at risk behaviour or
connection with the street scene."
Youth Empowerment Society.
The organization is a not for profit that is run by a
Board of Directors. It is not government run. The
primary source of funding is received through the
Vancouver Island Health Authority (VIHA).
This organization is licensed through the Community
Care and Assisted Living Act of BC. We are
liscensed through Vancouver Island Health Authority
(VIHA) and the Ministry of Children and Families
(MCFD). The Youth Empowerment Society (YES) is
not accredited, however, MCFD, that YES is licensed
under, is accredited through the Commission on
Accreditation of Rehabilitation (CARF). Therefore,
our organization follows the accreditation under this
SYD plays an essential role in acting as a short-term
resource for youth struggling with substance abuse.
We are well-known in the community as the main
transitional detox agency for youth. We often work to
accept referrals from agencies and to also refer to
other agencies that meet with each youth and
families individual needs for their post-detox plan.
Because of this, we are highly involved in the
community and all applicable organizations within it.
The agencies we refer to most frequently are The
Boys and Girls Club of Canada, The John Howard
Society of North Island, The Ministry of Children and
Family Services Programs and other YES programs.
However, we work with all applicable organizations in
the community and the youth's individual
Once a year YES puts on a huge fundraiser called
Superbowls of Hope. Through school children in
Victoria make pottery bowls. Then the centre hosts a
luncheon where guests pay for their lunch and are
allowed to take home a pottery bowl. There are also
door prizes and silent and live auctions. This has
been a tradition for many years.
YES has also bee well-known as the main service
provider for youth in the downtown region of Victoria
for years.
YES has their case meetings every Wednesday as
We operate from a team based approach and always
We are known for hiring relief staff who are still in
YES is a not for profit organization.
Nature of the staff team:


1. How many employees are there?

2. What are the job titles or basic roles and
responsibilities of the people who work there?

3. Where does the leadership in this
organization come from? If you perceive there
is no leadership present in the organization or
agency, where will you go to get it?

4. What is the team structure? Is the team
organized hierarchically, or in another fashion?
Is there an organization chart?


1. Are professional qualifications for
employment required for some of these roles?
(are some of the caregivers required to be
certified ECE instructors, or licensed
psychologists, for example?) What is the range
of professional credentials represented in the
organization or agency? (For example, an
organization could have employees with a
BSW, or BA in CYC, or MEd, or another with a
Business.Administration degree.) What
professional values will those roles bring to the

2. What is the starting wage?

3. Do the people working in your organization
or agency function collaboratively or

4. Given what you have seen so far, what are
some of the beliefs and values that guide the
practice of the team in your organization or

The Specialized Youth Detox at YES has 31
employees altogether. There are 5 full time
staff, 1 manager, 1 intake coordinator and 24
relief and part time relief staff.
Specialized Youth Detox Manager, Full time
Youth Counselor, Intake Coordinator, Part
time Youth Counselor (Relief staff) and Relief
The organization leadership comes from the
Executive Director and the Board of
Directors. If there is no leadership present in
the organization I would call whoever is on
pager. This is either our Manager or Intake
Collaborative team structure. The team is
organized hierarchically based on a
combination of how long the staff member
has worked at SYD and how frequently they
work. If staff attend 6 or more consecutive
staff meetings they earn a days pay. If staff
do not attend 3 staff meetings in a row there
seniority moves below all others who did
Some education in CYC, SW or another
related human services field. Required 6
months experience working with vulnerable
populations and community based
programming, food safe, first aid, a TB test, a
doctors note relaying the worker has stable
mental health, and a criminal record check.
$14.25 for day shifts
$13.25 for sleeping night shifts
$17.25 for awake night shifts
The agency runs from a client-centered,
strength-based, collaborative perspective.
The agency values collaboration highly and
believes in gathering different perspectives
in order to gain a system-based, holistic
perspective for each youth. We value acting
in a casual and approachable way, while still
maintaining strong boundaries. We believe
the youth and their families are the experts
of their own lives and have the capacity to
find possible solutions and to motivate
themselves to change their lives. We believe
in respecting youths life decisions and being
well-informed in recognizing and listening to
their individual needs. Furthermore, we
believe in youth being involved in creating
and implementing their post-detox plans. We
believe all should be treated with dignity,
equality, respect and acceptance. We are
committed to supporting youths with their
long term goals and creating healthy, safe
environments for detox. We recognize that
change is a process and respecting
whatever youth choose to be in that
process. We believe in challenging
ourselves to be accountable, responsible
and continuously growing professionals. We
believe in being well-informed of and
encouraging the support of other
organizations, family members, and other
supportive people in the youth and their
families lives. We believe cohesion helps to
support connection, stability and support.