NONVERBAL

COMMUNICATION



What you are speaks so loudly that I cant hear
what you say.
- R. W. Emerson
Non-verbal Communication
Communication
transmitted without the
use of words
Kinesics
Paralanguage
Artifacts
Proxemics
Chronemics
Silence

Functions of Non-verbal
Communication
Substitute
Repeat
Complement
Accentuate
Contradict
Characteristics of Non-verbal
Communication
Verbal and non-verbal clues co-exist
Carry cultural bias
Should be interpreted in context
Can be affected
Non-verbal clues are more reliable than verbal
clues
Paralanguage
Tone
Pitch
Pace
Pauses
Stress
Artifactual Communication
Communication through personal appearance
Dress and accessories
Indication of a persons status and taste
Physical setting of office




Proxemics
Study of space between interacting parties

Intimate zone : 0 18 inches
Friendly zone : 18 4 feet
Social zone : 4 feet 10 feet
Public zone : over 10 feet

Chronemics
Study of time and how people handle it
Indian / German
Time factors while dialing somebody
Punctuality / habitual late

Silence
Many a times considered to be more eloquent
than words
Has contextual meanings
Kinesics
Facial
expressions

Postures
Body movements
Eye contact
Haptics
Gestures