QUALITY & QUANTITY

MANAGEMENT BY
IMPLEMENTATION OF SOPs


UNDER THE GUIDANCE OF, PRESENTED BY,
PREMDAS. B ANOOP NAYAN . K
MANAGER AIR IMPORTS FF, MANAGEMENT TRAINEE,
SINDHU CARGO SERVICES SINDHU EDUCATIONAL
PRIVATE LTD INSTITUTION
INTRODUCTION
My Project deals with the Improvisation of
Qualitative and Quantitative aspects with the
maximum utilization of available manpower.
Dawn and Evolution of Sindhu
SINDHU started in the year 1987 with CUSTOMS CLEARANCE as
its core service.
1993 FREIGHT FORWARDING SERVICE
1999 WAREHOUSE ACTIVITIES
2010 INTEGRATED LOGISTICS PARK
ISO 9001:2008 CERTIFIED COMPANY


Aim & Objectives
Improvisation of Qualitative & Quantitative aspects with
regard to routine operations.
Uniting all the Departments & Modules database in a Single
Platform.

SCOPE

Maximum utilization of time.
One stop solution for all queries.
Customer friendly data base management.

LOGISTICS
EFFICIENT FLOW
MANAGEMENT



FREIGHT FORWARDER
SERVICE
CO-ORDINATION
RELATIONSHIP
NEGOTIATION

TYPES OF FORWARDING
FORWARDING
AIR
IMPORT
EXPORT
SEA
IMPORT
EXPORT
ROAD
RAIL
TERMS IN
FREIGHT FORWARDING
EXW - EX-WORKS
FOB Free On Board
FCA Free Carrier
DAP Delivery At Place
DDP Deliverer Duty Paid
PROCESS OF
FREIGHT FORWARDING
PROCESS OF ENQUIRY

PREPARATION OF QUOTE

SHIPMENT INFORMATION

RECIEPT OF PRE-ALERTS FROM AGENT

GENERATE THE MANIFEST

RELEASE ADVANCE DOCS





FOLLOW-UP ON ARRIVAL STATUS

FILING IGM DETAILS IN ICE-GATE

RELEASING ORIGINAL DOCS

RELEASING THE DELIVERY ORDER

UPLOAD DOCUMENTS IN DMS

UPDATE DSR


CORE REQUIREMENT FOR THE
EFFECTIVE FLOW OF WORK
QUALIFIED PROFESSIONAL STAFF
QUALITY THINKING
GOOD WORK ATMOSPHERE & ETHICS
PREMIER CUSTOMER SERVICES
PERIODICAL UPDATION OF ADVANCED TECHNOLOGY


1. QUALIFIED PROFESSIONAL STAFF
o GUIDED BY GOOD WORK ETHICS
o COMMITTED TO BUSINESS EXCELLENCE


2. GOOD WORK ATMOSPHERE & ETHICS
o STRICTLY ADHERE TO THE COMPANIES CODE OF
CONDUCT
o RECIPROCAL SUPPORT
o MUTUAL BENEFIT
o LONG TERM RELATIONSHIP
3. QUALITY THINKING
o SMOOTH & CARE EFFECIENT HANDLING
o REDUCE THE WORK ERRORS
o CONTINUOUS IMPROVEMENT
o PROMPT & EFFECT COMMUNICATION
4. PREMIER CUSTOMER SERVICE
o QUICK & ON TIME RESPONSE TO ALL ENQUIRIES
o HIGH CLASS SERVICES
o CLOSE COMMUNICATION WITH CUSTOMERS
o STRIVE FOR CUSTOMER SATISFACTION
o MAXIMISE CUSTOMERS BENEFIT FACILITY
5. PERIODICAL UPDATION OF ADVANCED
TECHNOLOGY
o MODERN INFORMATION SYSTEM
o FLOW OF WORK & INFORMATION
o HIGH ADAPTABILITY

CUSTOMER
CARE
QUALIFIED
PROFESSIONAL
STAFF
PREMIER
CUSTOMER
SERVICE
QUALITY
DRIVEN
GOOD BUSINESS
ETHICS
PERIODICAL
UPDATION OF
ADVANCED
TECHNOLOGY


THANK YOU