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FRONTLINE SERVICE:

ISSUANCE OF
AUTHORITY RE
ATTENDANCE
TO/CONDUCT OF
TRAINING
SEMINAR,
CONFERENCE, ,
LAKBAY-ARAL, AND
OTHER SIMILAR
ACTIVITIES


Department of the Interior & Local Government
Regional Office 02
Regional Government Center
Carig, Tuguegarao City, Cagayan

MANDATE
To promote peace and order, ensure public
safety and further strengthen local government
capability aimed towards the effective delivery
of basic services to the citizenry.
VISION
The DILG is the primary catalyst for excellence
in local governance that nurtures self-reliant,
progressive, orderly and globally-competitive
communities sustained by God-centered &
empowered citizenry.
PERFORMANCE PLEDGE
We, the officials and employees of the
DILG Region 02, do hereby pledge and commit
to deliver frontline services to our clients with the
highest degree of professionalism and efficiency.
Specifically, we shall serve with integrity,
honesty, dedication and be prompt and
courteous in dealing with our clients, whose
interest we shall uphold and value most at all
times.


DILG City/
Mun. Ofc
c/ MLGOO
* Reviews
requirements
* Endorse
application
plication

DILG Provl
Ofc
Provl. Director
* Reviews
requirements
DILG Regl Ofc
Records Section
* Receives
documents/
application
Division Chief
* For her
information &
referral to the
Section Chief
Section Chief
*Reviews
* Processes
* Evaluates
documentary
requirements
If incomplete,
pending
approval due
to lacking
requirements
DILG Provl
Ofc
Provl. Director
* Transmits with
advice
* Coordinates

DILG MunOfc
C/ MLGOO
* Transmits with
advice


L
G
U

C
L
I
E
N
T
If found
complete,
prepares action
for RDs signature.


For suggest i ons, comment s & compl ai nt s,
pl ease cont act :
1. Rol ando L. Raf ael , Ph. D. , CESO I I I
Regi onal Di r ect or , DI LG Regi onal Of f i ce 02
2. Mar l o L. I r i ngan, CESO
OI C- Asst . Regi onal Di r ect or
3. Consuel o P. Cast aeda
Chi ef , Local Gover nment Capabi l i t y Devel opment
4. Mel i t a C. Cabi ent e
LGOO V/ Chi ef , Gen. Af f ai r s Sect i on, LGCDD
Tel ephone Nos: ( 078) 304- 1978/ 304- 7378/ 304- 5378
Fax: ( 078) 304- 9345
E- mai l Addr ess: r 2_di l g@yahoo. com
Websi t e: ht t p/ / www. di l g. gov. ph/ r egi on02

Work Flow

Issuance of Travel Authority is a frontline
service provided to local government offi-
c ials and employees who file
application/ request for authority to
conduct training, seminar, conference,
lakbay-aral and other similar activities, as
well as attendance to training, etc
sp o nso re d b y no n- go vernme nt
organization, private organizations,
associations and foundations, which
require use of government funds.
DILG Memorandum Circular Number
2011-59 dated April 25, 2011
DILG Memorandum Circular Number
2011-59 dated April 13, 2011
DILG DBM J MC No. 2011-1 dated April 13,
2011
DILG Memorandum Circular Number
2007-71 dated 29 J une 2007
Administrative Order # 103 dated 31
August 2004

(Regional Level)
Requests for authority to conduct and attend trainings and
seminars including conduct of Lakbay-aral and other simi-
lar activities.
Client Service Provider/Action Time

Submits
request
& sup-
porting
docu-
ments

1. Records Section
receives & records re-
quest & routes to LGCDD
5 mins
20 mins
2. LGCDD evaluates,
processes & prepares
action for the RDs signa-
ture
5 mins
3. RD signs the communi-
cation
5 mins
4. Records Section re-
leases the communica-
tion
35 mins TOTAL
ATTENDANCE TO TRAININGS, SEMINAR, WORKSHOP
CONFERENCE
Letter-request stating the following:
A. activity to be conducted;
B. date and venue of the activity;
C. objective; and
D. fund to be used will not be charged from the
20% Development Fund
Copy of Invitation letter from the sponsor or
organizer, if in response to an invitation.
CONDUCTOF TRAININGS/LAKBAY-ARAL
Letter request stating the purpose;
Activity Design;
Program of Activity;
Certification from the Treasurer as to the availability of
Funds;
Certification that the activity is not funded from the
20% Development Fund;
Certification of the PD/ C/MLGOO that the activity is
included in the CapDev Agenda;and
Post Activity Report

Complaints against frontline service providers
shall be filed with the Public Assistance &
Complaints Desk (PACD) Officer who shall
immediately refer the complaints to the Regional
Director. The Regional Director shall commence
the hearing within 24 hours from receipt of the
complaint & decide the same within 24 hours
after completion of the investigation. Feedback
form shall be made available in every DILG
Office.
Procedure for Filing Complaints
Step-by-Step Procedures
Scope
Requirements
Description
Legal Bases

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