Non-verbal communication

Frida Gardberg
13.11.2004
 Non-verbal communication
 Introduction to non-verbal communication

 Comparing verbal and non-verbal

communication

 The universal use of non-verbal

communication

 Non-verbal codes
 Introduction to non-verbal
communication
 in communication with others only 30 % of the
communication is verbal, 70 % is non-verbal

 non-verbal communication involves gestures,

facial expressions, eye contact …

 our non-verbal behaviour is mostly subconscious

 Comparing verbal and non-verbal
communication
 both are symbolic, communicate meaning and are
patterned

 all societies have different non-verbal languages

 the non-verbal communication is more than just

body language; the use of time and personal
space, our voice etc.
 Comparing verbal and non-verbal
communication
 non-verbal communication is learnt through
relations with others

 non-verbal behaviours can reinforce,

substitute for or contradict verbal behaviour

 we often trust our non-verbal behaviour to

reveal our true feelings
 The universal use of non-verbal
communication
 there is some universality in non-verbal communication,
especially in facial expressions

 six basic emotions are communicated by facial

expressions in much the same way in most societies:
 happiness, sadness, disgust, fear, anger and surprise

 but what causes the non-verbal behaviours can vary

 there are also variations in the rules for non-verbal

behaviour
 Non-verbal codes
 PROXEMICS
how people use personal space; to keep someone
at the right distance
 contact cultures and non-contact cultures

 KINESIC BEHAVIOUR
body posture, hand gestures, facial expressions
and eye contact

 CHRONEMICS
the use of time
 M-time (Monochronic) and P-time (Polychronic)
 Non-verbal codes
 SILENCE
the use of silence in conversations

 HAPTICS
the use of touching
 high-touch cultures and low-touch cultures

 VOCAL CUES
rate, pitch, loudness, articulation, tone, accent,
pronunciation etc.

 ARTEFACTS
things, objects, decorations etc.
 Conclusion
 misunderstandings can be avoided if
we are aware of and understand our
cultural differences

 non-verbal communication changes

also constantly
 And always remember:
 the more we know
of other cultures,
the greater the
possibility is of a
successful
communication!
Thank you for listening!