Sl.No.

Scheme Scenario
1 TD Death closure of TD product.
2 TD Normal Closure of TD product
3 MIS Withdrawal of Excess amount
from MIS Account in case of
death of one of joinr holder
where amount invested is more
than the prescribed limit for
single holder.
4 RD Death Closure of RD products
List of scenarios where Counter PA and Supervisor have to apply their mind in Finacle CBS
5 RD Premature closure of RD a/c
where loan is outstanding
6 RD Migrated account where default
has not been collected in Sanchay
post
7 RD PMC Closure within 3 years
8 NSC NSC Premature Closure i.e.
closure before the maturity date
9 KVP KVP Premature Closure i.e.
closure before 2 years and 6
months from KVP account open
date
10 NSC/KVP NSC/KVP Normal Closure
11 NSS-87 NSS 87 Account Closure
12 PPF Loans against PPF account
closure. . Calculation of interest
upto closure date and deduction
of the interest amount
13 NSC In case of NSC issuance the DOP
user has to check for stock
availability and then open the
account with NC4 or otherwise.
Opening of Account when
inventory is unavailable
14 Common All Type of closures
15 SCSS Death Cloure within lock up
period
16 SCSS In case of premature closure of
SCSS where Lien has been put
for the extra interest
17 Common Entering of cheque details at the
time of opening of account
18 Savings
Account
Deduction of charge for
dishonoring of cheque from
savings account.
19 CIF CIF Creation
20 MIS/SCSS/
TD
Payment of unpaid MIS/SCSS/TD
interest
Steps to be followed
During the death closure of a TD account, the User has to choose the previous completed year of TD tenure, as the
closure value date in the menu HCAACTD.
E.g. TD account was opened on 5-3-2010 for 5 years. The customer dies and the legal heir of customer asks for
closure on 25-10-2013.
Since TD has run for 3 years, 7 months and 20 days, during closure the user has to choose the completed year of the
tenure as on date of death i.e. 3 years only and enter the closure value date as 5-3-2013. Once the
user goes into the closure details page of the menu HCAACTD, Collect penal flag has to be chosen as No and in
closure exceptions tab, closure reason code has to be selected as DTCLM.
During Normal closure, the user does not need to change the closure value date. In
the Closure exceptions tab User has to choose the closure reason code as Normal.
In case of Joint MIS Account where one of the joint holder dies and the investment in the account(s) is more than the
MIS investment limit fixed for single holder, following process has to be followed:-
The user needs to withdraw the excess amount by selecting part closure in the menu HCAACTD.
Once HCAACTD is invoked the user needs to enter the date of death of the holder in closure value date and excess
amount to be withdrawn in the withdrawn amount field.
Once the user goes into the closure details page of the menu HCAACTD, Collect penal flag has to be chosen as No
and in closure exceptions tab, closure reason code has to be selected as DTCLM.
E.g. Date of closure when legal heir asks for removal of neme of joint hlder due to death = 10-10-2013. Date of death
- 7-7-2013.
So in the closure value date, the user will enter date as 7-7-2013.
In the above scenario, conversion has to be done at account level from joint to single as well.
For this the following steps need to be followed once part closure is done at HCAACTD.
If the deceased share holder is not the main holder of the account then in the menu CMISAM, the deceased share
holder has to be marked as deleted.
If the deceased share holder is main holder of the account, then user needs to invoke menu HCCA and change the CIf
id of the main holder to that of remainig holder, who would be the main holder in the account.
e.g. CIF A, B and C are joint holder. CIF A dies and remaining holder want to make CIF B as main holder. Then the user
will invoke menu HCCA and change the CIF id from CIF A to CIF B. (In Finacle, First Holder is the main Holder)
During closure of RD once the customer dies, the user will have to update Date of death in CIF after marking as
"Deceased" and then invoke the menu CRDCAAC and select death closure as Yes and then select whether PSS
closure is applicable or not. Date of death will automatically be taken from CIF
List of scenarios where Counter PA and Supervisor have to apply their mind in Finacle CBS
1. Customer coming in for premature RD closure. Before Invoking RD closure menu, User will get the error for
existing lien/loan.
2. Invoke HPAYOFF menu to pay off the loan first 3.
While paying loan, repayment account should be selected for debit. Repayment account may be customer's savings
account or Postmaster Cheque Account. (Please note, while closing RD Account, same account should be selected for
credit of amount to be paid to customer)
4. Within HPAYOFF, a field for inputting the Int Waived Amount is available. User to enter the amount of interest
to be waived off. (Please note a display field for the total amount of interest to be collected is also available on the
same screen, displaying the interest calculated till date of closure. Accordingly user can enter the waived off amount)
5. Submit HPAYOFF
6. Verify HPAYOFF 7.Close
the RD Account The Credit should go to the same Repayment Account 8. The loan
amount taken along with the month of loan to be noted by user 9. Calculate SB
interest manually for each month based on applicable rate PNR/1200, P Outstanding loan amount, as on 1st till
9th of a month, applicable for calculating IBB balance for a particular month, N- Number of month from loan
withdrawal to laon repayment R SB Rate of Interest
10. Do a CTM / CXFER to debit the Repayment Account as given in Step 2, and credit Suspense account (SBCO
Suspense account) for collecting the differential interest amount (as calculated in Step 4.)
Default fee is put as a lien on RD account. So
during closure the default fee will be deducted by the user before paying the closure proceeds to the customer.
The LIEN marked should be lifed (MODIFIED) using HALM menu and proceed for closure using CRDCAAC menu
User should be careful while closing RD account. System will only THROW EXCEPTION if the RD account is closed
within the lock in period. Counter PA should not accept the EXCEPTION and should not proceed further. If the
EXCEPTION is accepted, system will allow CLOSURE within LOCK in period.
1. In the menu CSCCAAC,
i) The closure value date will be auto populated as BOD. In case of closure due to death, closure value date should
be changed to date of death.
ii) Select the account which needs to be closed prematurely
iii) Input the closure reason code as one of the below:
OBMIN- Order by Ministry of Finance
FORFT - forfeiture of certificates
DTCLM- Death claim (in case of closure due to death)
iv) Mode of repayment allowed will be "Transfer" only and "Cash" mode will not be allowed
1. In the menu CSCCAAC,
i) The closure value date will be auto populated as BOD. In case of closure due to death, closure value date should
be changed to date of death.
ii) Select the account which needs to be closed prematurely
iii) Input the closure reason code as one of the below:
OBMIN- Order by Ministry of Finance
FORFT - forfeiture of certificates
DTCLM- Death claim (in case of closure due to death)
iv) Mode of repayment allowed will be "Transfer" only and "Cash" mode will not be allowed
1. In the menu CSCCAAC,
i) The closure value date will be BOD. No need to change the same.
ii) Select the account which needs to be closed prematurely
iii) Input any closure reason code from the searcher
iv) Mode of repayment allowed will be "Transfer" or "Cash" mode
1. Invoke the menu HCACC for collection of TDS amount before invoking the menu HCAAC for account
closure(kindly check the menu)
2. Invoke the menu HCAAC for account closure
i) Specify the Transaction type i.e. Transfer or cash and specify the corresponding Transfer account id for transfer
mode i.e either customer's Savings Account or Postmaster Cheque Account..
1. Invoke CPDTM menu to make Principal repayments
i) Select the tran type/sub type
ii) Select the type as P - Loan Principal Repayment
2. Invoke CLPR for calculation of interest
3. Invoke HACINT menu to apply the interest
4. Invoke CPDTM menu to make Interest repayments
i) Select the tran type/sub type
ii) Select the type as I - Loan Interest Repayment
5. Invoke HCAAC to close the loan account
1. Check the availability of inventory using HISRA report
2. In case the inventory is unavailabe, procedurally issue NC4a receipt
3. Invoke the menu for NSC account opening i.e. CSCOAAC
i) Input the NC4A receipt number in the field for "NC4A Receipt Number"
ii) Input all the other mandatory details On
receipt of Stock - Use the HDRP menu to print the certificate by input of account number. 2. Invoke HFINRPT to
generate a report of all NC4 a`s are issued with certificate printing pending
Rason for closure is critical and mandatory to be selected.
During Death closure of SCSS account , the account first needs to be transferred from SCSS Scheme to SCSS
Exceptional scheme. Only Supervisor of HPO can close the account by following the process given below and
Postmaster of HPO has to verify the transaction:-
1. First Supervisor has to invoke HINTTM menu and give the SCSS account and choose SBRATE and give start date as
Date of death . and Verifier can verify the same record.
This is done to ensure until date of death SCSS rate is given to customer and from date of death till date only SB rate
will be given to customer.
2. After HINTTM verification user can invoke HCAACTD and system will automatically change the closure value date
and user has to apply mind and change the reason code as "DEATH" to ensure no penalty is applied to this account.
In Sanchay Post interest of first day is paid in advance
so in finacle there will be interest adjustment after migration . 1. Customer will get one day interest less . So to
avoid reduction of interest in FINACLE in the immediate quarter this HIARM interest adjustment entries are provided
in.
2. During Pre-mature closure of SCSS account , system will pay 1 day interest in excess in finacle to collect user has to
manually lift the lien and collect the 1 day interet given in HIARM menu and close the account. This is applicable only
in case of premature closure of scss account and for migrated accounts only.
Office Acct ending with 323 will be used to credit the same., There is no automatic adjustment as it is a Lien. The
user need to do a CXFER to collect the same. Process in case of premature closure of an account for
any date between migration date and the 1st quarter of interest application by Finacle:-
a. Post office to refer to the file provided by SDC for interest adjustment for the account to beclosed. (File will be
shared as part of migration by Infosys to SDC )
b. Invoke CTM (in case of cash)/ CXFER (in case of debit to SB account) to collect the amount of adjustment
(noted down in point a) and credit office account specially created for this adjustment.
c. Invoke HCAACTD to close the SCSS account
In the Account opening screens of all schemes, there is a field for entering Cheque details if account is opened by
cheque. This field is meant for entering POSB Cheque only.
Cheque of other bank should be first enetered in the Cheque Clearing menu and after getting funds in Office Account
called" Account opened through Cheque" account is to be opened and funded.
While opening or funding account, Cheque details should be entered in the remarks column not in the Cheque detail
field.
In case of dishonour of Outstation Cheque, the user has to choose the charge event ID in HIRM menu in chanrge
detail tab as dishonor (Not calculation jus choose the only available value)
During CIF creation or any account opening - the DEDUP check has to be performed by invoking CDEDUP
The unpaid interest has to be debited from the Sundry MIS or SCSS or TD account. HTM Menu will be used to pay
MIS/TD/SCSS interest via cash or transfer to SB Account Choosing the respective Sundry Account. MIS or SCSS
account number should be entered in the reference column otherwise this transaction will not appear in LOT.
Before paying the unpaid interest check the amount using HIOT.
Process Name Scenarios
1. All closure screens the reason for closure is
critical as validations are built on to it.
1. NSC Premature Closure i.e. closure before the
maturity date
2. KVP Premature Closure i.e. closure before 2
years and 6 months from KVP account open date
3. NSC/KVP Normal Closure
2. TDS deduction before NSS87 account closure
1. NSS 87 Account Closure
3. Loans against PPF account closure
1. Calculation of interest upto closure date and
deduction of the interest amount
4. In case of premature closure of RD a/c where
loan is outstanding
1. Closure of Loan account before the RD closure
5. In case of NSC issuance the DOP user has to
check for stock availability and then open the
account with NC4 or otherwise.
1. Opening of Account when invetory is
unavailable
Steps Required
1. In the menu CSCCAAC,
i) Input the closure value date
ii) Select the account which needs to be closed
prematurely
iii) Input the closure reason code as one of the
below:
OBMIN- Order by Ministry of Finance
FORFT - forfeiture of certificates
DTCLM- Death claim
iv) Mode of repayment allowed will be "Transfer"
only and "Cash" mode will not be allowed
1. In the menu CSCCAAC,
i) Input the closure value date
ii) Select the account which needs to be closed
prematurely
iii) Input the closure reason code as one of the
below:
OBMIN- Order by Ministry of Finance
FORFT - forfeiture of certificates
DTCLM- Death claim
iv) Mode of repayment allowed will be "Transfer"
only and "Cash" mode will not be allowed
1. In the menu CSCCAAC,
i) Input the closure value date
ii) Select the account which needs to be closed
prematurely
iii) Input any closure reason code from the
searcher
iv) Mode of repayment allowed will be "Transfer"
or "Cash" mode
1. Invoke the menu HCACC for collection of TDS
amount before invoking the menu HCAAC for
account closure
2. Invoke the menu HCAAC for account closure
i) Specify the Transaction type i.e. Transfer or
cash and specify the corresponding Transfer
account id for transfer mode
1. Invoke CPDTM menu to make Principal
repayments
i) Select the tran type/sub type
ii) Select the type as P - Loan Principal
Repayment
2. Invoke CLPR for calculation of interest
3. Invoke HACINT menu to apply the interest
4. Invoke CPDTM menu to make Interest
repayments
i) Select the tran type/sub type
ii) Select the type as I - Loan Interest Repayment
5. Invoke HCAAC to close the loan account
1. Customer coming in for premature RD closure.
Invoke RD closure menu. User will get the error for
existing lien/loan.
2. Invoke HPAYOFF menu to pay off the loan first
3. Within HPAYOFF, a field for inputting the Int
Waived Amount is available. User to enter the
amount of interest to be waived off. (Please note a
display field for the total amount of interest to be
collected is also available on the same screen,
displaying the interest calculated till date of
closure. Accordingly user can enter the waived off
amount)
4. Submit HPAYOFF
5. Verify HPAYOFF
6. Close RD account
1. Check the availability of inventory using HISRA
report
2. In case the inventory is unavailabe, procedurally
print NC4A receipt
3. Invoke the menu for NSC account opening i.e.
CSCOAAC
i) Input the NC4A receipt number in the field for
"NC4A Receipt Number"
ii) Input all the other mandatory details
Following are some of the areas where the DOP user has to apply his mind. Please let us know if anything else
needs to be added.
Thanks
1. All closure screens the reason for closure is critical as validations are built on to it.
2. The Value date for closure is an important field especially for SCSS as we are default populating it to
completed months date. The DOP user has to manually change the date if required.
3. In case of premature closure of RD a/c where loan is outstanding the user has to follow the process that is
specified in my earlier mail.
4. In case of premature closure of SCSS where Lien has been put for the extra interest the DOP user has to
remove the lien and collect the additional interest.
5. In case of NSC issuance the DOP user has to check for stock availability and then open the account with
NC4 or otherwise.
6. Opening of new account by Non DOP Cheque the DOP user has to ensure that the cheque is cleared and
then fund the account.
7. In case of RD account closure and in case RD default fee is put as Lien the DOP user has to collect the
default fee if the account is not extended for the default period. (this is for migrated RD accounts only).
8. In case of duplicate passbook issuance - after updating the duplicate passbook issuance in account
maintenance the DOP user has to collect the charges using HGCHRG,
9. In case of dishonor of outstation cheque the user has to choose the charge event ID as dishonor (Not
calculation jus choose the only available value)
10. During CIF creation or any account opening - the DEDUP check has to be performed and if more than one
CIF is required the DOP user has to check which CIFS needs to be suspended and which one needs to be
continued.
11. The PSS benefit has to be chosen as Yes or No during closure in some cases.
12. The unpaid interest has to be debited from the respective office account. Choosing the office account the
DOP user has to apply his mind,
13. Same 12 applies for discontinued product also.
For calculating the interest the lowest balance between 10th and last working day of the month will be taken into account
Case 1 Premature closure done on the 37th month of the RD account
Month Monthly installment made
before or on 10th of the
month
Lowest balance between
10 and last working day
of the month
(This balance is used for
calculating RD premature
closure and this includes
the loan installment
amount as well.)
Interest Calculation formula
Assuming that interest was
4% only and there was no
change in interest rate.
1 1000 1000 3.333333333
2 1000 2000 6.666666667
3 1000 3000 10
4 1000 4000 13.33333333
5 1000 5000 16.66666667
6 1000 6000 20
7 1000 7000 23.33333333
8 1000 8000 26.66666667
9 1000 9000 30
10 1000 10000 33.33333333
11 1000 11000 36.66666667
12 1000 12000 40
13 1000 13000 43.33333333
14 1000 14000 46.66666667
15 1000 15000 50
16 1000 16000 53.33333333
17 1000 17000 56.66666667
18 1000 18000 60
19 1000 19000 63.33333333
20 1000 20000 66.66666667
21 1000 21000 70
22 1000 22000 73.33333333
23 1000 23000 76.66666667
24 1000 24000 80
25 1000 25000 83.33333333
26 1000 26000 86.66666667
27 1000 27000 90
28 1000 28000 93.33333333
29 1000 29000 96.66666667
30 1000 30000 100
31 1000 31000 103.3333333
32 1000 32000 106.6666667
33 1000 33000 110
34 1000 34000 113.3333333
35 1000 35000 116.6666667
36 1000 36000 120
37 1000 37000 123.3333333
38 1000 38000 126.6666667
39 1000 39000 130
40 1000 40000 133.3333333
41 1000 41000 136.6666667
42 1000 42000 140
Total Interest calculated by
System during premature
closure 3010
Total interest to be paid by
DOP to customer 2490
Interest to be debited by
user before final interest is
paid to customer 520
1 Premature closure done on the 43rd month of the RD account
2 Assuming that loan was taken on 16th month for Rs 7000 and some amount was repaid as mentioned in Column F and G.
3 The user will have to calculate the interest amount for each month on Outstanding loan amount, as on 1st till 9th of a month as mentioned in Column H
4 After this the required debit entry needs to be passed, as mentioned in the mail.
5 Pls Note : This is an illustrative example and not an exhaustive one. In real live scenario, it has to be handled procedurally as per the merit of the specific scenario.
For calculating the interest the lowest balance between 10th and last working day of the month will be taken into account
Loan taken Loan Repayment
Done between 1st
to 9th of the
month
Loan Repayment
Done on 10th or
after 10th of the
month.
Outstanding loan
amount as on 1st
till 9th of the
month
( This balance will
be used for
calculating the
interest that needs
to be debited from
customer)
IBB Balance in actual
scenario (RD
installment amount -
loan amount taken +
loan amount repaid)
0 1000
0 2000
0 3000
0 4000
0 5000
0 6000
0 7000
0 8000
0 9000
0 10000
0 11000
0 12000
0 13000
0 14000
0 15000
7000 7000 9000
7000 10000
7000 11000
7000 12000
7000 13000
7000 14000
7000 15000
7000 16000
7000 17000
7000 18000
7000 19000
7000 20000
7000 21000
7000 22000
2000 5000 25000
5000 26000
5000 27000
5000 28000
5000 29000
1000 5000 30000
4000 32000
4000 33000
4000 34000
4000 35000
4000 36000
4000 37000
4000 38000
Assuming that loan was taken on 16th month for Rs 7000 and some amount was repaid as mentioned in Column F and G.
The user will have to calculate the interest amount for each month on Outstanding loan amount, as on 1st till 9th of a month as mentioned in Column H
Pls Note : This is an illustrative example and not an exhaustive one. In real live scenario, it has to be handled procedurally as per the merit of the specific scenario.
Actual interest
rate to be paid
to customer
Interest amount that
needs to be debited
from customer's
repayment account.
3.333333333 0
6.666666667 0
10 0
13.33333333 0
16.66666667 0
20 0
23.33333333 0
26.66666667 0
30 0
33.33333333 0
36.66666667 0
40 0
43.33333333 0
46.66666667 0
50 0
30 23.33333333
33.33333333 23.33333333
36.66666667 23.33333333
40 23.33333333
43.33333333 23.33333333
46.66666667 23.33333333
50 23.33333333
53.33333333 23.33333333
56.66666667 23.33333333
60 23.33333333
63.33333333 23.33333333
66.66666667 23.33333333
70 23.33333333
73.33333333 23.33333333
83.33333333 16.66666667
86.66666667 16.66666667
90 16.66666667
93.33333333 16.66666667
96.66666667 16.66666667
100
Rs 1000
loan
repaymen
t will not
be
considere
d as loan
is repaid
on 10th
and this
amount
will not
increase
the
minimum
balance
for that
RD 16.66666667
106.6666667 13.33333333
110 13.33333333
113.3333333 13.33333333
116.6666667 13.33333333
120 13.33333333
123.3333333 13.33333333
126.6666667 13.33333333
2490 520