GARY MARROQUIN

631 Hingham Court Schaumburg, IL 60193 | Gary.Marroquin@gmail.com | 630.415.7624

EXPERIENCE LATIN AMERICA & 3 PHASE COORDINATOR | TRIPP LITE | CHICAGO, IL
MAY 2011-PRESENT
-Reduced Latin American yearly service costs by nearly 50% from 2012-2013
-Promoted twice since hire date. In July 2011 promoted to handle worldwide 3 Phase cases
and in August 2012 promoted to Latin American & Caribbean region
-Decreased false warranty claims by establishing a new Standard Operating Procedure
-Improved 3 Phase warranty claims by working with engineering department and Quality
Assurance department
-Helped establish a brand new inventory system, in warranty case registration, product
installation, and regional training approval program within Salesforce
-Reduced costs in Europe, Middle East, Africa and Asian regions by nearly 15% from 2011-
2012
-Manage over 30 service centers across the Latin American region
-Control inventory levels and audit warranty claims
-Process monthly payments of up to $20,000 for in warranty cases reported via Salesforce
-Act as liaison between field technicians and Engineering department / Quality Assurance
department
- Assist with various levels of technical support
LOGISTIC SALES | A.I.T. LOGISTICS | ITASCA, IL
MAY 2010-APRIL 2011
-Worked with airline representatives to acquire low air freight rates
-Handled international government household shipments
-Prepared Airway Bills and customs documentation for international shipments
-Coordinated shipments through domestic freight companies and international agents to
deliver product door to door
-Acquired new government business of up to $5,000 profit per shipment
-Established new Standard Operation Procedure for shipment processing which helped
reduce paper waste by almost 35%
EDUCATION ROOSEVELT UNIVERSITY, CHICAGO IL
B.A. IN LATIN AMERICAN STUDIES
Graduated May 2010
SKILL SET LANGUAGES: SPANISH & ENGLISH
SOFTWARE SKILLS: Salesforce, AS400, Microsoft Office and Outlook