COMPLAINT REGISTER

Complaint
Customer Technician Contact Name & No.
No.

E-1001 GTL LIMITED., MANISH KUMAR MISHRA 9956142445

E-1003 GTL LIMITED., MANISH KUMAR MISHRA 9956142445

E-1119 GTL LIMITED., ASHISH RANJAN 9005092041
E-1121 GTL LIMITED., ASHISH RANJAN 9005092041

E-1217 BHARTI INFRATEL LIMITED VINAY KANT 9648312251

 DG Supplied
District Site Name Site ID Circle MAGIEC
By

BALLIA MALAF HASANPUR GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra

BALLIA RATSAR GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU SHERPUR GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU RASUPUR GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra

MAU FATEHPUR TAL NARJAFTL01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
Engine Sr. Date of Failure
Model KVA Rating UW / OW Mode of Complaint Reported
No. Installation Hours

4B7T1259 4575GM 40 2000 Under Warranty TELEPHONIC

6M7CC1626 40 1860 Under Warranty TELEPHONIC

40 12349 Out of Warranty TELEPHONIC
40 400 Under Warranty TELEPHONIC

P4K8A209104375GM 25 39756 400 Under Warranty TELEPHONIC

Complaint received
Date & Time Customer Complaint
(A1)

9/22/2009 11:00 PANEL FAULTY

9/22/2009 11:00 PANEL FAULTY

10/13/2009 10:00 BATTERY NEED TO BE CHANGED
10/13/2009 14:00 BATTERY NEED TO BE CHANGED

10/16/2009 14:00 CHARGING ALT FAULTY

 Complaint Closing Response
Date & Time of Resolution time (C1-
CATEGORY Date &Time time (B1-
Response (B1) A1) Hrs.
(C1) A1) Hrs.

0:30:00 24:30:00
Minor 9/22/2009 11:30 9/23/2009 11:30

0:45:00 2:45:00
Minor 9/22/2009 11:45 9/22/2009 13:45
Minor 10/13/2009 10:30 10/13/2009 17:30 0:30:00 7:30:00
Minor 10/13/2009 20:00 10/13/2009 20:00 6:00:00 6:00:00
4:00:00 8:00:00
Minor 10/16/2009 18:00 10/16/2009 22:00
Within/Out Of SLA FSR No. Failed Component/ Aggregate

Within SLA

Within SLA
Within SLA NOT IN SCOPE
Within SLA NOT IN SCOPE

Within SLA
2191
 Expected Resolution date if
Natuire of Complaint Status O/C Material Required / Changed
open

Parts not available Parts not available

Parts not available Parts not available

CLOSED
CLOSED
ALTERNATOR
COMPLAINT CLOSED REPAIR+CHARGING BULB
 Sublet Cost
Other Customer Spares Transportation
(FIP, Starter, Charging Alt., Radiator & Main
name Cost (Only Aggregate Repairs)
Alternator)

19 256 2200
 COMPLAN
Labor Cost Total T
/SERVICE
REMARKS IF ANY

0 0 C

0 0 C
0 c BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO
0 c BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO

1000 3475 C
KED TO CUSTOMER TO RAISE PO
KED TO CUSTOMER TO RAISE PO
#REF! #REF!

#REF! #REF!
39714

39716
COMPLAINT REGISTER

Complain
Customer Technician Contact Name & No.
t No.

E-1001 GTL LIMITED., MANISH KUMAR MISHRA 9956142445

E-1003 GTL LIMITED., MANISH KUMAR MISHRA 9956142445
E-1119 GTL LIMITED., ASHISH RANJAN 9005092041
E-1120 GTL LIMITED., ASHISH RANJAN 9005092041
E-1121 GTL LIMITED., ASHISH RANJAN 9005092041

E-1178 ASTER PRADEEP 9721993700

E-1184 BHARTI INFRATEL LIMITED RAMAKANT MISHRA 9651481362

E-1217 BHARTI INFRATEL LIMITED VINAY KANT 9648312251

E-1218 BHARTI INFRATEL LIMITED ALOK SHAHI 9838000270

E-1219 BHARTI INFRATEL LIMITED MUKESH SHARMA, 9198494970
E-1220 BHARTI INFRATEL LIMITED MUKESH SHARMA, 9198494970
E-1229 GTL LIMITED., GYAN PRAKASH 9005348001
E-1230 GTL LIMITED., GYAN PRAKASH 9005348001

E-1237 ESSAR PAWAN KUMAR 9795390433

E-1240 BHARTI INFRATEL LIMITED ARVIND KUMAR 9956290384

E-1241 BHARTI INFRATEL LIMITED ARVIND KUMAR 9956290384

E-1244 BHARTI INFRATEL LIMITED ARJUN 9005999435
E-1245 GTL LIMITED., GYAN PRAKASH 9005348001
E-1246 GTL LIMITED., GYAN PRAKASH 9005348001
E-1248 BHARTI INFRATEL LIMITED VINEET KUMAR 9935778771
E-1249 BHARTI INFRATEL LIMITED JUGAL 9005630007
E-1250 GTL LIMITED., GYAN PRAKASH 9005348001

E-1251 BHARTI INFRATEL LIMITED SARDAPARSD 9794086739

E-1252 BHARTI INFRATEL LIMITED SARDAPARSD 9794086739
E-1253 BHARTI INFRATEL LIMITED SARDAPARSD 9794086739
E-1254 BHARTI INFRATEL LIMITED SARDAPARSD 9794086739

E-1255 ESSAR CHOTELAL 9839258762

E-1258 GTL LIMITED., GYAN PRAKASH 9005348001
E-1261 BHARTI INFRATEL LIMITED PARDEEP KUMAR 9984083532
E-1262 BHARTI INFRATEL LIMITED SANJEEV 9793334661
E-1263 BHARTI INFRATEL LIMITED SATBHUSHAN TIWARI 9956296895
E-1264 BHARTI INFRATEL LIMITED ALOK SHAHI 9838000270
E-1265 BHARTI INFRATEL LIMITED VINEET KUMAR 9935778771

E-1266 BHARTI INFRATEL LIMITED ALOK SHAHI 9838000270

E-1267 BHARTI INFRATEL LIMITED SANJEEV KUMAR 9793334669
E-1268 BHARTI INFRATEL LIMITED ARJUN 9005999435
E-1269 ESSAR VIKASH SINGH 9792787866
E-1270 BHARTI INFRATEL LIMITED TRILOKI NATH 9935056532
E-1280 BHARTI INFRATEL LIMITED RAJESH YADAV 9936314225
E-1281 BHARTI INFRATEL LIMITED RAJESH YADAV 9936314225
E-1282 BHARTI INFRATEL LIMITED RAJESH YADAV 9936314225
E-1283 BHARTI INFRATEL LIMITED JUGAL 9005630007
E-1284 BHARTI INFRATEL LIMITED JUGAL 9005630007
E-1285 BHARTI INFRATEL LIMITED OM PRAKASH 9794120076
E-1288 BHARTI INFRATEL LIMITED ALOK SHAHI 9838000270

E-1289 BHARTI INFRATEL LIMITED ALOK SHAHI 9838000270

E-1290 ESSAR CHOTELAL 9839258762
E-1291 BHARTI INFRATEL LIMITED SARDA 9794086739
E-1292 BHARTI INFRATEL LIMITED SARDA 9794086739
E-1293 AIRCEL SANOTSH SHARMA 9838943957
E-1297 BHARTI INFRATEL LIMITED RAGHVENDRA 9839305531
E-1298 BHARTI INFRATEL LIMITED ANIL PATHAK 962849483

E-1302 BHARTI INFRATEL LIMITED VINAY KANT 9648312251

E-1303 BHARTI INFRATEL LIMITED GAJENDRA 9839778828
E-1304 ESSAR AKASH TRIPATHI 9838491232
E-1305 BHARTI INFRATEL LIMITED ANIL PATHAK 9628414403
E-1306 BHARTI INFRATEL LIMITED VARUN TIWARI 9956416070

E-1307 BHARTI INFRATEL LIMITED SARADA PARSAD 979408739

E-1309 BHARTI INFRATEL LIMITED VINEET KUMAR 9935778771
E-1312 BHARTI INFRATEL LIMITED JUGAL 9005630007
E-1316 BHARTI INFRATEL LIMITED ALOK SHAHI 9838000270
E-1321 BHARTI INFRATEL LIMITED VINAY KANT 9648312251
E-1323 BHARTI INFRATEL LIMITED MUKESH SHARMA, 9198494970
E-1329 ESSAR RAGHVENDRA 9839305531
E-1330 BHARTI INFRATEL LIMITED CHANDRA KANT UPADHYAY 9005331136
E-1331 BHARTI INFRATEL LIMITED PRADEEP YADAV 9838130906
E-1338 BHARTI INFRATEL LIMITED GAJENDRA 9839778828
E-1339 BHARTI INFRATEL LIMITED AKHAND PRATAP SINGH 9839946851
E-1340 BHARTI INFRATEL LIMITED SANJEEV KUMAR 9793334669
E-1348 BHARTI INFRATEL LIMITED VINAY KANT 9648312251
E-1349 BHARTI INFRATEL LIMITED VINAY KANT 9648312251
E-1351 BHARTI INFRATEL LIMITED MADHUVAN SINGH 9838152260
E-1352 BHARTI INFRATEL LIMITED VARUN TIWARI 9956416070
E-1353 BHARTI INFRATEL LIMITED VARUN TIWARI 9956416070
E-1354 BHARTI INFRATEL LIMITED ANIRUDH YADAV 9794282538
E-1355 BHARTI INFRATEL LIMITED SANJEEV KUMAR 9793334669
 DG
District Site Name Site ID Circle MAGIEC
Supplied By

BALLIA MALAF HASANPUR GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra
BALLIA RATSAR GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU SHERPUR GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU HANSRAJPUR GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU RASUPUR GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra

BALLIA SHRINAGAR ASTER UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH LAL DARWAJA GZP01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra

MAU FATEHPUR TAL NARJA FTL01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra

GHAZIPUR DEVKALI GKVN15 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR JAUHARGANJ GKVN09 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR SADAT SDT01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU RAGHUNATHPURA GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU CHIRAUWA GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra

AZAMGARH SRAVA ESSAR UP-E EASTERN DIESEL SALES & SERVICE Mahindra

MAU KHAIRABAD KHB-01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra

MAU BARAHADPUR BQP01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR GAI GIN01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU MAJHAWAR GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU MADHUVAN GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH PURANI KOTWALI AZA01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR BHARSAR GKVN17 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU AZAM NAGAR GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra

AZAMGARH PUSPNAGAR POO01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH DIDARGANJ DDG01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH MUDHIAAR MUY01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH PHULPUR PHU01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra

AZAMGARH GOPALPUR ESSAR UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU AMILA GTL UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH JIYANPUR JYG01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH FATTAN PUR FPT01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
BALLIA DIGHAR DGI01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR DARMARPUR DMN01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH MUKERI GANJ AZA04 UP-E EASTERN DIESEL SALES & SERVICE Mahindra

GHAZIPUR BASU CHAK BCK01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH FARIHA FAR01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR BELSARIA SIGERA BLS01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU SIPAH ESSAR UP-E EASTERN DIESEL SALES & SERVICE Mahindra
BALLIA TIKADEWARI TWR01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR ZAMANIA ZAM01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR DEWAL DWL01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR NADESAR NNJ01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR JAGHIPUR GKVN07 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR JAGHIPUR GKVN07 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH NIYAUJ NYJ01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR DAUPUR DDP01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra

GHAZIPUR BASU CHAK BKC01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH PATHI ESSAR UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH SURHAN SRN01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH RAJAPUR SIKRAUR RJS01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
BALLIA HADASAR AIRCEL UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH PALTHI ESSAR UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU BARPUR MAU07 UP-E EASTERN DIESEL SALES & SERVICE Mahindra

MAU MADANPURA MAU02 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR SAURI SUR01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
BALLIA KATHAURA ESSAR UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU CHAKRA CKK01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
BALLIA LILAKAR LIL01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra

AZAMGARH NIKASI PUR NKS01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH AVAVA AVV01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR GAUSPUR GOU01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR CHOCHAK PUR CKP01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU PALIYA PLY01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR MANGARI MIG01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH SISWARA ESSAR UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH NAGSAR NNJ01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
GHAZIPUR DEVKALI SONVALI GKVN15 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
BALLIA RASARA RSR01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU DOHARIGHAT DRG01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH JAGDISHPUR CENTARAWA
JDP01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU KOPAGANJ KPG01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU MADANPURA MAU02 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
MAU MUGHMAS PUR MNM01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
BALLIA BELTHARA ROAD BLT01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
 BALLIA BELTHARA ROAD BLT01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH BIHARAJPUR BRJ01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
AZAMGARH FATTAL PUR FPT01 UP-E EASTERN DIESEL SALES & SERVICE Mahindra
 Date of
Engine KVA Failure Mode of Complaint
Model Installati UW / OW
Sr. No. Rating Hours Reported
on

4B7T1259 4575GM 40 2000 Under Warranty TELEPHONIC

6M7CC1626 4445GM 40 1860 Under Warranty TELEPHONIC
40 12349 Out of Warranty TELEPHONIC
30 400 Under Warranty TELEPHONIC
40 400 Under Warranty TELEPHONIC

15 400 Under Warranty TELEPHONIC

2GN5184WA 2185GN 10 38660 400 Under Warranty TELEPHONIC

P4K8A20910 4375GM 25 39756 400 Under Warranty TELEPHONIC

2GN6771A 2185GN 10 38602 400 Under Warranty TELEPHONIC

2I6A6614 2185GN 10 38580 400 Under Warranty TELEPHONIC
2GN11231A 2185GN 7.5 38743 400 Under Warranty TELEPHONIC
20 400 Under Warranty TELEPHONIC
30 400 Under Warranty TELEPHONIC

15 400 Under Warranty TELEPHONIC

2GN12315A 2185GN 10 400 Under Warranty TELEPHONIC

3RGM6045 3255GM 15 3-Feb-08 400 Under Warranty TELEPHONIC

P3I8AC13698 3255GM 25 12-Sep-08 400 Under Warranty TELEPHONIC
4M7CE1543 4445GM 30 N/A 400 Under Warranty TELEPHONIC
30 400 Under Warranty TELEPHONIC
2E6A2417 2185GN 10 400 Under Warranty TELEPHONIC
3D7AD1010 3255GM 15 18-Jun-07 400 Under Warranty TELEPHONIC
P3S8L28653 3305GM 20 N/A 400 Under Warranty TELEPHONIC

2M7AC2824 2185GM 10 16-Nov-07 400 Under Warranty TELEPHONIC

2P7AC2887
2185GM 15 18-Nov-07 400 Under Warranty TELEPHONIC
2J6A68352185GN 15 400 Under Warranty TELEPHONIC
2E6A27142185GN 10 2-Apr-07 400 Under Warranty TELEPHONIC

15 400 Under Warranty TELEPHONIC

10 400 Under Warranty TELEPHONIC
2H7AC1753 2185GM 25 10-Aug-07 13900 Out of Warranty TELEPHONIC
3RGM4096 3255GM 25 28-Dec-07 400 Under Warranty TELEPHONIC
P4J814458 4375GM 25 27-Sep-08 400 Under Warranty TELEPHONIC
P3E8AC4560 3255GM 15 7-Jun-08 400 Under Warranty TELEPHONIC
2GN13183A 2185GN 7.5 N/A 400 Under Warranty TELEPHONIC

2E7AC4264
2185GN 10 22-Jul-07 400 Under Warranty TELEPHONIC
3RGM11613 3255GM 15 21-Nov-08 400 Under Warranty TELEPHONIC
3H7AC2697 3255GM 15 1-Sep-07 400 Under Warranty TELEPHONIC
15 400 Under Warranty TELEPHONIC
P4S8A29541 4375GM 25 15-Jan-09 400 Under Warranty TELEPHONIC
2GN6238WA 2185GN 10 5-Dec-05 400 Under Warranty TELEPHONIC
3RGM12937 3255GM 15 11-Apr-08 400 Under Warranty TELEPHONIC
P3E8AC4409 3255GM 15 N/A 400 Under Warranty TELEPHONIC
P4M8A22318 4375GM 25 16-Jun-09 400 Under Warranty TELEPHONIC
P4S8A29526 4375GM 25 16-Jun-09 400 Under Warranty TELEPHONIC
3RGM4109 3255GM 15 28-Dec-07 400 Under Warranty TELEPHONIC
2J6A7991 2185GN 10 12-Nov-06 400 Under Warranty TELEPHONIC

2E7AC4264
2185GN 10 22-Jul-07 400 Under Warranty TELEPHONIC
15 400 Under Warranty TELEPHONIC
P4M8AC21930
4375GM 25 400 Under Warranty TELEPHONIC
P3E8AC4367 3255GM 15 29-May-08 400 Under Warranty TELEPHONIC
15 400 Under Warranty TELEPHONIC
15 400 Under Warranty TELEPHONIC
P4A9A31251 4375GM 25 17-Feb-09 400 Under Warranty TELEPHONIC

P4K8A18494
4375GM 25 10-Oct-08 400 Under Warranty TELEPHONIC
PK48A20600 4375GM 10 9-Nov-08 400 Under Warranty TELEPHONIC
15 400 Under Warranty TELEPHONIC
3RGM5089 3255GM 15 15-Jan-08 400 Under Warranty TELEPHONIC
2D7A3854 2185GM 10 14-Nov-07 400 Under Warranty TELEPHONIC

3RGM4095
3255GM 10 31-Dec-07 400 Under Warranty TELEPHONIC
3RGM8278 3255GM 15 29-Feb-08 400 Under Warranty TELEPHONIC
3RGM7231 3255GM 25 19-Feb-08 400 Under Warranty TELEPHONIC
P4J8A16720 4375GM 25 13-Sep-08 400 Under Warranty TELEPHONIC
P4S8A27736 4375GM 25 30-Jan-09 400 Under Warranty TELEPHONIC
P3E8AC4392 3255GM 15 24-May-08 400 Under Warranty TELEPHONIC
15 400 Under Warranty TELEPHONIC
P3E8AC4409 3255GM 15 400 Under Warranty TELEPHONIC
2GN6771A 2185GN 10 7-Sep-05 400 Under Warranty TELEPHONIC
25 400 Under Warranty TELEPHONIC
3C7A2713 3255GM 15 N/A 400 Under Warranty TELEPHONIC
25 400 Under Warranty TELEPHONIC
15 400 Under Warranty TELEPHONIC
25 400 Under Warranty TELEPHONIC
15 400 Under Warranty TELEPHONIC
25 400 Under Warranty TELEPHONIC
25 400 Under Warranty TELEPHONIC
10 400 Under Warranty TELEPHONIC
15 400 Under Warranty TELEPHONIC
Complaint
received Date
Customer Complaint
& Time
(A1)
22-Sep-2009 PANEL FAULTY
22-Sep-2009 PANEL FAULTY
13-Oct-2009 BATTERY NEED TO BE CHANGED
13-Oct-2009 BATTERY NEED TO BE CHANGED
13-Oct-2009 BATTERY NEED TO BE CHANGED

26-Oct-2009 FUEL PUMP FAULTY + STARTING FAULTY

27-Oct-2009 HIGH FUEL CONSUMPTION

1-Nov-2009 CHARGING ALT FAULTY

11/1/2009 14:00 WIRING HARNESS + MAGNETIC SWITCH FAULTY

2-Nov-2009 FIP FAULTY
2-Nov-2009 VOLATAGE FULCTION
3-Nov-2009 HIGH LUBE OIL CONSUMPTION
3-Nov-2009 HIGH LUBE OIL CONSUMPTION

3-Nov-2009 RADAITOR STAND DAMAGED + AIR CLEANER BLADE

5-Nov-2009 CHARGING ALT FAULTY + STOP SOLENOID FAULTY +MAGNETIC SWITCH FAULTY + STARTING SWITCH FAULTY

5-Nov-2009 STOP SOLENOID FAULTY + MAGNETIC SWITCH FAULTY

6-Nov-2009 DG NOT STARTING
6-Nov-2009 AUTOMATION PROBLEM
6-Nov-2009 AUTOMATION PROBLEM
7-Nov-2009 FIP FAULTY
7-Nov-2009 AIR HOSE PIPE + BATTERY TERMINAL
7-Nov-2009 CHARGING ALT FAULTY

7-Nov-2009 CHARGING ALT BELT + FAN BELT + FUEL MAIN PIPE + FUEL RETURNING PIPE + STOP SOLENOID FAULTY
7-Nov-2009 FUEL RETURNING PIPE + CHARGING ALT BELT
7-Nov-2009 FUEL RETURNING PIPE + MAIN FUEL PIPE + STOP SOLENOID FAULTY
7-Nov-2009 FUEL RETURNING PIPE + CHARGING ALT BELT + L LOP FAULTY

7-Nov-2009 FAN BELT + MAIN ALT BELT + AC ALT BASE PLATE

9-Nov-2009 PANEL FAULTY
10-Nov-2009 HIGH FUEL CONSUMPTION
10-Nov-2009 CHARGING ALT FAULTY + STOP SOLENOID FAULTY + MAGNETIC SWITCH FAULTY
11-Nov-2009 NOZZLE RETURNING PIPE
11-Nov-2009 CHARGING ALT FAULTY
11-Nov-2009 RADIATOR LEAKAGE

11-Nov-2009 RADIATOR CHOCK + WATER THROW FROM RADIATOR

12-Nov-2009 FUEL RETURNING PIPE + COOLANT BOX
12-Nov-2009 CHARGING ALT FAULTY
13-Nov-2009 SILENCER BELLOW BROKEN
14-Nov-2009 CHARGING ALT FAULTY
14-Nov-2009 HIGH FUEL CONSUMPTION + MAGNETIC SWITCH FAULTY
14-Nov-2009 CHARGING ALT BASE PLATE + FAN BELT
14-Nov-2009 RADIATOR BASE PLATE BROKEN
14-Nov-2009 HIGH FUEL CONSUMPTION
14-Nov-2009 HIGH FUEL CONSUMPTION
15-Nov-2009 WIRING HARNESS
16-Nov-2009 AC ALT FAULTY

16-Nov-2009 FIP FAULTY+L LOP FAULTY

17-Nov-2009 CHARGING ALT FAULTY
17-Nov-2009 CHARGING ALT FAULTY
17-Nov-2009 CHARGING ALT FAULTY
18-Nov-2009 MAGNETIC SWITCH FAULTY + CHARGING ALT FAULTY
19-Nov-2009 INLATE HOSE PIPE + OUTLATE HOSE PIPE
20-Nov-2009 FEED PUMP TO FILTER PIPE CRACKED

21-Nov-2009 DG NOT TAKING LOAD

22-Nov-2009 FIP + SELF FAULTY
22-Nov-2009 CHARGING ALT FAULTY
22-Nov-2009 CHARGING ALT FAULTY
22-Nov-2009 SOLENOID FAULTY

22-Nov-2009 RADIATOR LEAKAGE

23-Nov-2009 SELF FAULTY
24-Nov-2009 DG MAKING AIR
26-Nov-2009 WATER DILUTION
26-Nov-2009 DG BACK COMPRESSOR
27-Nov-2009 CHARGING ALT FAULTY
28-Nov-2009 INLATE HOSE PIPE + OUTLATE HOSE PIPE + COOLANT
28-Nov-2009 FUEL PUMP FAULTY
29-Nov-2009 SELF FAULTY
1-Dec-2009 RADIATOR CHOCK
1-Dec-2009 FUEL RETURNING PIPE DAMAGE
2-Dec-2009 RADIATOR LEAKAGE
4-Dec-2009 HIGH FUEL CONSUMPTION
4-Dec-2009 HIGH FUEL CONSUMPTION
5-Dec-2009 CHARGING ALT FAULTY
7-Dec-2009 HOUR METER FAULTY
7-Dec-2009 HOUR METER FAULTY
7-Dec-2009 WATER DILUTION
7-Dec-2009 BACK COMPRESSOR + DG OVERHAULING + HIGH SMOKE ( BLUE )
 Response
Time of Complaint Closing
Date of time (B1- Resolution time
Respons Closing Date Time
Response (B1) A1+B2-A2) (C1-B1+C2-B2) Hrs
e (B2) (C1) (C2)
Hours
23-Sep-2009 8:00 AM 18:30:00 -961904:00:00
23-Sep-2009 9:30 AM 20:00:00 -961905:30:00

27-Oct-2009 7:30 AM 27-Oct-09 11:00 AM

20:25 3:30

27-Oct-2009 4:00 PM 11-Nov-2009 9:30 AM 4:10 17:30

1-Nov-2009 2:00 PM 1-Nov-09 4:30 PM

0:30 2:30

1-Nov-2009 4:00 PM 1-Nov-09 6:30 PM

1:00 2:30

2-Nov-2009 11:00 AM 2-Nov-09 2:00 PM 0:20 3:00

2-Nov-2009 11:30 AM 2-Nov-09 1:00 PM 0:50 1:30
10:20 0:00
10:20 0:00

4-Nov-2009 8:45 AM 4-Nov-09 10:30 AM

15:25 1:45

6-Nov-2009 9:00 AM 6-Nov-09 11:30 AM

16:40 2:30

6-Nov-2009 9:00 AM 6-Nov-09 10:30 AM

16:40 1:30

6-Nov-2009 11:00 AM 6-Nov-09 1:00 PM 0:40 2:00

6-Nov-2009 4:00 PM 6-Nov-09 6:00 PM 1:00 2:00
6-Nov-2009 4:00 PM 6-Nov-09 6:30 PM 1:00 2:30
7-Nov-2009 12:00 PM 7-Nov-09 2:30 PM 0:40 2:30
7-Nov-2009 1:30 PM 7-Nov-09 3:00 PM 1:00 1:30
7-Nov-2009 1:30 PM 7-Nov-09 3:00 PM 0:40 1:30

7-Nov-2009 2:30 PM 7-Nov-09 5:30 PM

0:20 3:00

7-Nov-2009 3:00 PM 7-Nov-09 5:30 PM 0:50 2:30

7-Nov-2009 3:00 PM 7-Nov-09 6:00 PM 0:50 3:00
7-Nov-2009 3:30 PM 7-Nov-09 6:30 PM 1:20 3:00

7-Nov-2009 3:15 PM 7-Nov-09 6:00 PM

0:45 2:45
10-Nov-2009 8:45 AM 10-Nov-09 4:00 PM 22:00 7:15
11-Nov-2009 8:30 AM 11-Nov-09 11:00 AM 15:35 2:30
11-Nov-2009 9:30 AM 11-Nov-09 11:00 AM 15:10 1:30

11-Nov-2009 4:00 PM 11-Nov-09 5:00 PM 2:35 1:00

11-Nov-2009 2:30 PM 11-Nov-09 4:30 PM 1:00 2:00

12-Nov-2009 9:00 AM 12-Nov-09 11:00 AM 16:22 2:00

15:30 2:30
12-Nov-2009 9:00 AM 12-Nov-09 11:30 AM
13-Nov-2009 9:30 AM 13-Nov-09 11:00 AM 17:15 1:30

12-Nov-2009 11:00 AM 12-Nov-09 12:30 PM 0:30 1:30

13-Nov-2009 3:30 PM 13-Nov-09 5:00 PM 0:40 1:30

14-Nov-2009 11:00 AM 14-Nov-09 1:00 PM 0:50 2:00

14-Nov-2009 2:00 PM 14-Nov-09 4:00 PM 0:20 2:00

14-Nov-2009 2:30 PM 14-Nov-09 4:00 PM 0:50 1:30

14-Nov-2009 3:00 PM 14-Nov-09 5:30 PM 1:20 2:30

15-Nov-2009 10:00 AM 15-Nov-2009 1:00 PM 18:35 3:00

15-Nov-2009 10:00 AM 15-Nov-2009 1:00 PM 18:35 3:00

16-Nov-2009 8:00 AM 16-Nov-2009 9:30 AM 15:30 1:30
17-Nov-2009 9:00 AM 19-Nov-09 11:30 AM 17:15 2:30
17:45 3:00
17-Nov-2009 9:30 AM 17-Nov-09 12:30 PM
18-Nov-2009 10:00 AM 18-Nov-09 12:00 PM 17:55 2:00

17-Nov-2009 5:30 PM 17-Nov-09 6:45 PM 1:15 1:15

17-Nov-2009 7:30 PM 17-Nov-09 8:50 PM 3:15 1:20

18-Nov-2009 2:00 PM 18-Nov-09 4:30 PM 3:10 2:30

19-Nov-2009 3:30 PM 19-Nov-2009 5:00 PM 1:30 1:30

20-Nov-2009 7:00 PM 20-Nov-2009 8:00 PM 1:00 1:00

9:30 3:00
22-Nov-2009 7:00 AM 22-Nov-09 10:00 AM
14:00 0:00
24-Nov-2009 9:50 AM 24-Nov-2009 11:30 AM 20:50 1:40
22-Nov-2009 4:00 PM 22-Nov-2009 5:30 PM 0:25 1:30
22-Nov-2009 5:30 PM 22-Nov-2009 6:00 PM 1:45 0:30

1:00 1:50
22-Nov-2009 6:00 PM 22-Nov-2009 7:50 PM
24-Nov-2009 8:00 AM 24-Nov-09 9:30 AM 13:50 1:30

24-Nov-2009 2:30 PM 24-Nov-09 4:00 PM

26-Nov-2009 12:00 PM 26-Nov-09 2:00 PM
26-Nov-2009 2:20 PM 26-Nov-09 7:00 PM
27-Nov-2009 3:00 PM 27-Nov-09 6:00 PM
28-Nov-2009 3:30 PM 28-Nov-09 7:30 PM
28-Nov-2009 4:00 PM 28-Nov-09 6:30 PM
29-Nov-2009 10:00 AM 29-Nov-09 12:00 PM

1-Dec-2009 5:00 PM 1-Dec-09 6:00 PM

 Complain
t
Total Time Taken Nature of Job Category
(HRS) (RSP. TIME (Scheduled/ (Major/Mi FSR No.
+RESOLUTION TIME Unscheduled) nor /
Aggregat
-961885:30:00 e)
MAJOR
-961885:30:00 MAJOR
MINOR NOT IN SCOPE
MINOR NOT IN SCOPE
MINOR NOT IN SCOPE

23:55 MAJOR 1696

21:40 MINOR 1674

3:00 MINOR 2191

3:30 MINOR 1013

3:20 Major 936
2:20 MINOR 1082
10:20 MINOR
10:20 MINOR

17:10 MINOR 2463

19:10 MINOR 1066

18:10 MINOR 1067

2:40 MINOR 2865
3:00 MINOR 917
3:30 MINOR 918
3:10 MAJOR 1445
2:30 MINOR 1081
2:10 MINOR 1099

3:20 MINOR 1425

3:20 MINOR 1423
3:50 MINOR 1099
4:20 MINOR 1098

3:30 MINOR 2461

5:15 MAJOR 1528
18:05 MINOR 9364
16:40 MINOR 1552
3:35 MINOR
3:00 MINOR 945
18:22 MAJOR 1421

18:00
MINOR 939
18:45 MINOR 9365
2:00 MINOR 1694
2:10 MINOR 2807
2:50 MINOR 1692
2:20 MINOR 1571
2:20 MINOR 1570
3:50 MINOR 1569
21:35 MINOR
21:35 MINOR
17:00 MINOR 1407
19:45 MAJOR 1529

20:45
MAJOR 1519
19:55 MINOR 2191
2:30 MINOR 387
4:35 MINOR 388
5:40 MINOR 1690
3:00 MINOR 2192
2:00 MINOR 1535

12:30
MINOR 1544
14:00 MAJOR
22:30 MINOR
1:55 MINOR 2116
2:15 MINOR

2:50
MAJOR 1604
15:20 MINOR 1612
MINOR 2140
MAJOR 1298
MAJOR 1272
MINOR 1647
MINOR 2196
Major 1277
MINOR 1257
MINOR
MINOR 1270
MAJOR
MINOR
MINOR
MINOR
MINOR
MINOR
MAJOR
MAJOR
Failed Component/ Aggregate Natuire of Complaint Status O/C

Parts not available

Parts not available
CLOSED
CLOSED
CLOSED

CLOSED
CLOSED

COMPLAINT CLOSED

COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
OPEN
OPEN

COMPLAINT CLOSED

COMPLAINT CLOSED

COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED

COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED

COMPLAINT CLOSED
CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED

COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
CLOSED

CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED
CLOSED

CLOSED
CLOSED
CLOSED
CLOSED
CLOSED

CLOSED
CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
COMPLAINT CLOSED
OPEN
COMPLAINT CLOSED
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
OPEN
 Other
Material Required / Expected Resolution Spares
Customer
Changed date if open Cost
name

Parts not available

Parts not available

FUEL PUMP REPAIRING,

STARTING SWITCH
FUEL AVERAGE CHECKING
ALTERNATOR
REPAIR+CHARGING BULB 19
WIRING HIRNESS+STOP
SOLONOID+MAGNETIC SWITCH 5174
SERVICE+PUMP NOZEL REP.
2176
AVR
8450

RADIATOR STAND+AIR CLEANER

STAND 361
STOP SOLONOID+MAGNETIC
SWITCH+ALT. REP. 3263
STOP SOLONOID+MAGNETIC
SWITCH+BATTERY TERMINAL 4763
Engine Overhauling
30000
MAGNETIC SWITCH+ALT. REP. 721
FUSE+PARTS SETTING 150
Radiator Rep.
0
SERVICE+FEEDPUMP
2295
ALT. REP
0
FAN BELT+HOUR METER+ALT
BELT 1981
Return Pipe+Fan belt+alt belt
662
Main Fuel Pipe
llop
1169
FAN BELT+ALT BELT+ALT BASE
PLATE 531
PANNEL WORKE, WIRE
Average Check 0
CHARGING ALT REP + STOP 3413
SOLENOID + MAGNETIC SWITCH
+alt belt
ALT. REP.+SELF REP.
500
Radiatoir Rep.+Coolant
98
Water Pump+Radiator Rep+Fan
Pusher+Coolant 2272
Return Pipe+Coolant 350
DC Alt. Rep. 0
Exhaust Belo Pipe 300
Service+Alt. Rep 2176
Average Check 0
Charging Alt Base Plate+Fan belt
1350
Raiator Plate
1700
Average Check
Average Check

AC ALTERNATOR REPAIRING
FUEL PUMP & NOZZLE
REPAIRING
CHARGING ALTERNATOR
REPAIRING
CHARGING ALTERNATOR
REPAIRING
CHARGING ALTERNATOR
REPAIRING
KIT RELAY, DC ALTERNATOR
REPAIR
HOSE RADIATOR INLET &
OUTLET
PIPE FEED PUMP TO FILTER
SERVICE, FUEL SUPPLY PIPE,
LLOP
FALSE 0
DC ALTERNATOR REPAIR
DC ALTERNATOR REPAIR
STOP SOLENOID, KIT RELAY
RADIATOR REPAIR, HOSE PIES,
COOLANT
SELF REPAIR
SUPPLY PIPE+BENJO WASHER 2500
VOLT+TERMINAL
Engine Overhauling 25500
Engine Overhauling 20000
DC ALT. REP. 100
Inlate Hose Pipe+Outlate Hose 718
Pipe+Coolant
FUEL PUMP NOZZEL REP. 0
SELF REPAIR 0

Fuel Supply Pipe 244

 Sublet Cost
Transportation Labor COMPLANT
(FIP, Starter, Charging Alt., Radiator Total /SERVICE
(Only Aggregate Repairs) Cost
& Main Alternator)

0 0 C
0 0 C
0 c
0 c
0 c

0
0

256 2200 1000 3475 C

0 0 1000 6174 C
200 2600 1000 5976 C
0 0 1000 9450 C
C
C

0 0 1000 1361 C

240 6500 1000 11003 C

0 0 1000 5763 C
240 6800 8500 45540 C
240 3600 1000 5561 C
0 0 1000 1150 C
200 2400 1000 3600 C
0 0 1000 3295 C
240 2800 1000 4040 C

0 0 1000 2981 C
0 0 1000 1662 c
0 C
0 0 1000 2169 c

0 0 1000 1531 C
0 C
0 0 1000 1000 C
200 2200 1000 6813 C
0
200 8800 1000 10500 C
200 3600 1000 4898 C

200 3300 1000 6772 C

0 0 1000 1350 C
240 6500 1000 7740 C
0 0 1000 1300 C
256 3300 1000 6732 C
0 0 1000 1000
0 0 1000 2350 c
0 0 1000 2700
0
0
0
0

0
0
0
0
0
0
0

0
0 0 0 0 FALSE
0
0
0

0
0
0 0 1000 3500 C
200 8500 7500 c
240 6500 7500 34240 C
200 6100 1000 7400 C
0 0 1000 c
120 3300 1000 4420 C
200 1800 1000 3000 C

0 0 1000 c
REMARKS IF ANY

BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO

BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO
BATTERY REPLACEMENT IS NOT IN OUR SCOPE PEASE ASKED TO CUSTOMER TO RAISE PO
FALSE COMPLAINT
 C
C
C
C

C
C

C
C
C
C
C
C
C

C
C
C
C
C
C
#REF! #REF!
#REF! #REF!
39714
39716