CRITICAL ISSUES

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RELIABILITY AND VALIDITY
#WorkYourAttitud
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Reliability
RELIABILITY
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VALIDITY
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USING SURVEY
INFORMATION
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COMMUNICATING THE RESULTS
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COMPARATIVE DATA
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COMMITTEE WORK FOLLOW-UP
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FEEDBACK TO EMPLOYEES
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USING THE
COMPANY
INTRANET
#WorkYourAttitud
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INTRANETS
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CHANGING
EMPLOYEE
ATTITUDES
#WorkYourAttitud
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#WorkYourAttitud
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Closely tie the reward system to individual
or team performance.
GUIDELINES TO CHANGE EMPLOYEE ATTITUDES
Define clear role expectations so
employees struggling with ambiguity can
overcome that concern.
Set challenging goals with employees so
those with achievement drives can
experience the opportunity for satisfaction
through their accomplishment.
Refrain from attacking the employees
attitude. Use active listening skills instead,
because an undefended attitude is more
receptive to change.
GUIDELINES TO CHANGE EMPLOYEE ATTITUDES
Exhibit a caring, considerate orientation by
showing concern for employee feelings.
Provide frequent feedback to satisfy the
need for information about performance
levels.
#WorkYourAttitud
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Provide opportunities for employees
to participate in decision making.
GUIDELINES TO CHANGE EMPLOYEE ATTITUDES
Show appreciation for appropriate
effort and citizenship behaviors.
Encourage people to be happier by
modeling the attitude and reinforcing it
in others.
#WorkYourAttitud
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