Академический Документы
Профессиональный Документы
Культура Документы
April – 2002
60 Marks
Note:
(1) Both the sections are compulsory.
(2) Section I: All the questions are compulsory.
(3) Section II: Attempt any three out of five questions.
(4) Figures to the right indicate marks.
Section — I
(1) Answer Briefly: (10)
(2) Analyze the following case study and answer the questions
given below:
Mr. P. B. Rao looked back at his career in the consumer goods company
(Manufacturing soaps, detergents and toiletries, which was a part of a large Indian
business) with pride and satisfaction. He had joined the company in the early
seventies as a management trainee and rose to the position of General Manager
(Marketing) after a service of over thirty years.
One day the son informed the father that he had received an extremely
lucrative offer from a computer giant in the U.S. which he desired to accept. Mr. Rao
was disturbed as his son had not served the bond period and in any case he
strongly disapproved of job hopping.
(1) What are the conflicts brought out by this case? (10)
(2) In your opinion should the son accept the offer in the U.S. Justify. (10)
Section — II
(3) Compare and contrast the value systems of India with that of U.S.A.
(10)
(5) How important is it for organizations to ensure that ecological balance in nature is (10)
maintained when setting up a new factory/plant?
(10)
(6) The ancient scriptures state ‘As the king so the people’ Apply this principle to
modern day organizations.
(10)
(7) What are the essential differences between traditional and modern methods of
learning?
*********
*
Section — I
(1) Define the following concepts/terms in your own words: (Attempt any (10)
Five)
Mr. Sharadchandra Tiwari owns a bookshop for the last over fifty years. He
deals in a varied range of printed as well as non— print sources such as books,
magazines1 periodicals, CDs, cassettes etc. on a wide range of subjects. He has a
set of loyal bonafide customers, which include individuals, Institutions, corporates,
etc. Mr. Tiwari’s genuine “one-to-one” customer care is well known through the
various customer-friendly schemes he’s been adopting.
One of the more popular schemes is the “Dial-a-book” service (D-a-b), where
a toll-free number is available all day long for anyone who wants to source any
material from any where in the world. They have been known to successfully obtain
books, periodicals, etc. from the remotest place at the earliest. And most
importantly, they charge nothing extra at all-only the landed price of the book in
terms of current dollar exchange rate.
Questions:
(a) Do you feel Hemchandra Tiwari is doing the “right thing”? State your reasons (5)
from the perspective of Indian Management Thought.
(b) How do you think Mr. Sharadchandra Tiwari would respond to the, appeal made
(5)
by his customers?
(c) Do you see a conflict situation? Propose a solution. (5)
(d) Analyze the “Duty Vs Right” aspect of the D-a-b scheme from both sides: Mr. (5)
Tiwari’s as well as from the customer’s. (5)
Section — II
(3) Explain how Inner Peace contributes to the performance of an Indian manager in a
stressful corporate life. (10)
(4) Analyze the concept of Motivation in the Indian context and compare it with the (10)
Western concept.
(6) “Values in Indian Ethos are evolved from deepest truths of Man, Life and Nature.” (10)
Do you agree with this statement? Comment.
(7) “Organization, Society and Nature are living entities having collective (10)
consciousness, heart and mind.” Comment on this statement.
**********
Section — I
(1) Explain briefly the following concepts: (10)
That’s Balwant, Sir, cried Mr. Kumar, ‘he’s picking up passengers from the
roadside in his truck, and taking money from them’.
Mr. Prasad too turned around and spotted Balwant doing exactly what Mr.
Kumar has noticed. Just at the same time, Balwant too turned around and spotted
his Board’s car with “Chief Engineer’ written in the car plates. But because of his
white curtains in the car he could not be sure whether the occupants in the car had
noticed him or not.
“Stop the car immediately, driver”, shouted Mr. Kumar, “I say, stop
immediately; we have to catch him red-handed.”
“Calm down Kumar, clam down’, replied Mr. Prasad patting Kumar’s knee. “I
too know that whenever Balwant has to transport goods along distance, he uses the
return trip to pick passengers from the roadside. I also know that you see it as going
against rules.
I Know it is against the rules. But think analytically. How much salary does
Balwant get from the Boar? Even after 10-12 years of service, his services have not
yet been confirmed. He earns around Rs.2600/- per month. He has two children
apart from his aged parents who live with him. Can anyone today support a
six member family on less than Rs.3,000/- per month? It is not out of choice
that Balwant, or anyone else for that matter breaks rules. Would you or I not have
been tempted to do just what Balwant had done, had we been in his place?
And how much do you think he earns from these passengers? 100 rupees? As
you have seen, these passengers are all daily-wage laborers or poor people, too
poor to even pay the bus fare, and waits for some like Balwant to give them a ride
for a pittance. Moreover, what harm is Balwant really causing to the Board? The
truck would have anyway come empty in its return trip. It is not that Balwant
is causing some additionally expenses to the Board by his action. Just now you
wanted to stop the car. Had I stopped the care to catch him, or had even given an
indication that I had seen him, I would had to take action against him. I would have
been compelled to at least call him to my office tomorrow and warned him not to
repeat what he has done today, or to even give him a notice asking him for a
written explanation. Then he would have had to stop what he has been doing
or I would have had to take stronger action like terminating his services or
suspending him.. Now, he feels safe that no one has seen him. You know Kumar;
you have to be humane when dealing with people. People like Balwant have not
received much from our society, nor from the Board where he has been working
for so many years. Management must be founded not only on values like
honesty and truth and righteousness, but also on qualities like tolerance,
sympathy and compassion.
Questions:
(a) Do you believe Mr. Prasad, the Chief Engineer is correct in his belief?
(b) What kind of value system is Mr. Prasad trying to build in his Board?
(c) Do you think, it is really unethical to break rules?
(d) What would you have done had you been in Mr. Prasad’s place? In Mr. Kumar’s
Place?
Section — II
(3) “For achieving behavioral change, the core values of individuals have to be (10)
addressed”. Discuss this statement in the context of Indian organizations.
(10)
(4) How does Indian management thoughts harmonies the environment and human
society?
(5) Draw a comparative study of value systems practiced in America, China and Japan. (10)
(6) How might someone argue that whistle blowing is morally permitted? Argue your
answer with reference to the act off whistle blowing by Satyendra Dubey in the case (10)
of golden quadrilateral project.
(7) Describe the concept of Transformational Leadership” Explain the concept with an
(10)
Indian perspective.
**********
Section — I
(1) Explain briefly the following concepts: (10)
(a) Yoga
(b) Nishkama Karma
(c) Swadharma
(d) Divinity.
(e) Bliss or Moksha
(f) Ethics
(g) Spirituality.
(20)
(2) Case Study: Just a modest change in the Records
Mrs. A.P. Raman was senior human resources executive reporting to the Vice
President of Employee Relations, of a major company when this incident occurred.
One of her responsibilities was administering the psychological assessment
program for, and maintaining the assessment profiles on, all senior executives.
Section — II
(3) Explain any five critical aspects of the Indian Ethos need to be imbibed by an (10)
International Company seeking to set up business in India.
(4) One who cannot manage self cannot manage anything. Do you agree? Suggest (10)
different strategies for Self Management.
(10)
(5) Explain the correlation between the nature and a human society.
(6) “To be successful, a professional manager should have the PACE of WEST and the (10)
GRACE of EAST”. Explain the statement with a comparative study of value systems
of the East and the West.
(7) Explain the strengths and weaknesses of Gurukul and Modem Systems of learning. (10)
(8) Write Short Notes on ANY TWO from the following:
(a) Meditation.
(10)
(b) SRT Gunas.
(c) Trusteeship.
(d) Qualities of King as a CEO.
Section — I
(1) Explain briefly the following concepts (any five): (10)
(a) ABC Ltd. has invested heavily on her training both in India and USA.
(b) She being a driving force behind a huge project of ABC, her quitting could put
the whole project in jeopardy.
(c) She had assembled a team of professionals who will feel left out in case she
decides to leave ABC.
On family front it was not possible for Dr. Vivek to leave Mumbai as he was
having a well established medial practices here. Therefore, they will have to
practically live as forced bachelors.
Questions:
(a) What should Santa do ? Is it normally wrong to leave the present job? (5)
(b) Will she be disloyal to the team members whom she had bought together?
(5)
(c) Is there any clash between career development and family life for woman (5)
professionals?
(d) Create a tabular chart to facilitate decision making involving issues such as
(5)
loyalty, morality, professional growth, family life etc.
Section — II
(3) In your view which leadership theory is most effective in India? Explain. (10)
(4) How does stress affect performance? How it can be controlled through yoga and (10)
meditation?
(5) What are different types of conflicts? How do they arise and what are the methods (10)
of resolving them?
(6) What are the essential differences in management practices between traditional (10)
organizations and modem organizations?
All the Important Questions already get covered in the past board papers.
For more questions, refer to
http://www.managementparadise.com/forums/t1690-question-bank-sem-6-
2006-.html