roles and

responsibilities
What is the difference between a
role and responsibility ?
5 minutes work with a partner
to come up with the meaning
of role and responsibility
5 minutes what is the main
role of:
1. Teacher
2. Doctor

Job Roles
The persons position in the business
or their particular job dictates their
role in the business
For example a teachers main role is
the education of their students, a
doctors is the looking after the
health of their patients
responsibilities
The key responsibilities/tasks that a
particular worker has to carry out
Teacher teaching classes, marking
homework, pastoral care, covering
for absent colleagues, parents
evenings etc
Doctor holding surgery, diagnosing
illnesses, treating illnesses, home
visits, on-call etc

Exercise
For each of the following workers detail
their job role and list their
responsibilities :
1. Plumber
2. Dentist
3. Builder
4. Nurse
5. Police officer
6. Accountant


Types of employees
All employees of a business
can be grouped into either:
1. Manager
2. Supervisor
3. Employee/operative
4. Support staff


exercise
In pairs 5minutes
What is a manager ?
What is a managers primary
role ?
What are a managers main
responsibilities ?

managers
Main roles: planning, organising,
monitoring and evaluating,
reporting
Responsibilities take
responsibility for an area within the
dept/function they work e.g.
training in HR
Job security FT permanent
contracts, high pay
Important decisions often made
and can be complex
directors
Elected by shareholders of the
business
Role is mainly strategic
Can be a manager and a
director i.e. a managing director
Can be voted out at AGM of a
business
supervisor
Provide a link between management
and staff
Supervisors monitor rather than
manage workers & advise managers
of any problems
Decision making is limited and
restricted to day-to-day issues
Often FT, pay higher than
operatives, lower than managers


Employees/operatives
employees are the junior
members of staff
Can be production-line staff,
shop assistants, call-centre
operators, support staff etc
Tend to have less skills,
qualifications and experience
Job security is poor often PT
temps, pay is low
Support staff
Provide specialist skills eg IT,
secretarial staff
Role offer advice/assistance in
specialist area
Decision making varies but
tends to be routine
Job security varies, can be FT
Pay varies, can be very high in
some areas such as IT
Next Coursework Task
Identify and explain the roles of three
people in the same department/function in
Tesco. Also describe their work and the
different rewards that they receive for their
work.
Department/function - you can choose one
of: Human resources, Finance, Marketing
and Sales, Administration and IT support,
Customer Service, R&D, Operations
The job roles do not have to be at different
levels
Deadline: Monday 28 January 2009