MX2300N 2700N899

29.07.
2007

SHARP

Technical Handy Guide

Version 4
August 2007

MX-1800N
MX-2300N
MX-2700N
MX-3500N
MX-3501N
MX-4500N
MX-4501N

2
SHARP Document Solution Centre

Handy Guide

Information contained within this guide is subject to change without prior notice.

This Handy Guide is not a substitute for the official Sharp Service manuals.
It is for use by Sharp qualified service technicians with the intention of improving
the efficiency of Sharp MFP Devices.

All the latest fault finding information, firmware and printer drivers
can be found on the SHARP Support Website

Notice:
This document has been adapted for use in the UK market with the kind
permission of Sharp Corporation of Australia PTY Ltd.

Useful Links (Web Addresses):

Support Website:
MFP Firmware
Service Documentation
Print Drivers
Utility Software www.tech.sharp.co.uk

Product Key Registration:- http://dse-pub.sharp.co.jp/key/

User Name: keyuser
Password: key000323

3

Handy Guide

August 2007 Page

1 Machine Specification 4 Revised
2 Machine Options 6 Revised
3 Consumables 8 Revised
4 Initial Set-up 10
5 Colour Calibration:- 13
6 Maintenance 15 Revised
7 Paper 19
8 Electrical 20
9 Parts Compatibility 21 Revised
10 Coin Vend Interface 22
11 Firmware Upgrade:- USB Memory Device 24
Web (Network) 26
Recovery 28
12 EFi System Software Installation 29
13 E-Manual Update 32
14 Firmware & Print Driver Revision 33 Updated
15 Test Simulation 34 Revised
16 Trouble Codes 39 Revised
17 EFi Trouble Codes 42
18 J am Cause Codes 43
19 Repair Hints 47
20 Notes 53

4

Machine Specification

MX-1800N MX-2300N MX-2700N
MX-3500N
MX-4500N
MX-3501N
MX-4501N
General:
Type: Desktop
Original Paper Size: Max. A3
Printed Paper Size:
Tray: A3-A5R,11x17-5, Bypass: A3W*-A5R,12x18,
Opt: MX-TRX1 or MX-FNX1 or MX-FNX2 is required for A3W output.
Standard Paper Capacity: 1100 (500-sheet x 2, 100-sheet Multi bypass)
Max. Paper Capacity: 5600 (500-sheet x 4, 100-sheet Multi bypass, 3500-LCC)
Paper Weight: Cassette: 60g/m2-105g/m2, Bypass:55g/m2-209g/m2
Output Capacity 500 sheets (STD: Inner Output Tray)
Warm-up Time: 80sec or less 240sec or less
Resolution (Equivalent): 600x600dpi 1200x600dpi with PS3 B/W Print (no rotation)
Memory:
Local (Copy) =768MB STD & Max.
Printer =640MB STD & Max.
HDD Capacity 40GB 80GB
Duplex: STD
Max. Power Consumption:
Noise:
Copy Volume (Monthly)
B/W:15k Colour:5k
(Max: B/W:75k Colour:15k)
B/W:20k Colour:15k (Max:
B/W:75k Colour:45k)
Copier:
Copy Speed A4: B/W 18cpm 23cpm 27cpm
35cpm (MX3500/3501)
45cpm (MX4500/4501)
Colour 18cpm 23cpm 27cpm 35cpm
E-Sort / SOPM: Yes (Colour & B/W)
First Copy Time [OC]:
Colour 8.9sec,
B/W 6.3sec
Colour 6.9sec,
B/W 4.7sec (MX3500/01)
4.1sec (MX4500/01)
First Copy Time [SPF]:
Colour 13.9sec,
B/W 8.8sec
Colour 13.9s
B/W 8.8s
Colour 13.1s
B/W 7.3s
Continuous Copy: Max 999
Scan Resolution: Colour : 600x600, B/W : 600x300 / 600x600
Zoom Range: 25-400 % (R.S.P.F. 25-200 %)
Document Feeder:
Type: RSPF DSPF
Original capacity: 100 sheets 150 sheets
Original replacement
speed:
18opm 23opm 27opm
Colour 35opm
B/W 35opm (MX3500/01)
45opm (MX4500/01)
Document Filing:
Capacity:
10GB (Quick Folder) +
10GB (Main/Custom Folder)
10GB
(Quick) +
30GB (Main)
Quick Folder: 1400 pages (6% B/W) or 1000 files
Main & Custom Folder 1400 pages (6% B/W) or 1000 files
4200 pages
(6%) or 1000
files
Max. Number of Folders 500
User Registrations: 200 1000

5

Machine Specification

MX-1800N MX-2300N MX-2700N
MX-3500N
MX-4500N
MX-3501N
MX-4501N
Printer:
Print Speed (A4): B/W 18ppm 23ppm 27ppm
35ppm (MX3500/3501)
45ppm (MX4500/4501)
Colour 18ppm 23ppm 27ppm 35ppm
PDL (Emulation):
Std : PCL5c, PCL6
Opt : PS3 (MX-PKX1)
Std : PCL5c, PCL6
Opt : PS3 (MX-PKX1) or
Adobe Postscript3
(MX-PEX2)
Interface: STD: USB2.0, 10/100BaseTX
Supported OS:

Win/95/98/Me, WinNT4.0/2000/XP/Server2003/Vista
Mac OS 9.2.2, Mac OS X10.1.5 / 10.2.8/ 10.3.9/ 10.4 - 10.4.8
with MX-PKX1 [All] or MX-PEX1 [MX35/45 series only]
Bundled Utility Software: Sharp Printer Administrator Utility, Status Monitor
USB Direct Print (Pull):
J PEG, TIFF, PRN (Std)
PDF, Encrypted PDF, PS Opt: Post Script3 (MX-PKX1) req
Tandem Print: Yes (No with MXPEX1/2)
Network Scanner
Requirement: Std
Resolution:
Push Scan: 100, 200, 300, 400, 600 dpi
Pull Scan: 75, 100, 150, 200, 300, 400, 600 dpi
Format:
Mono: TIFF, PDF & Encrypted PDF
Colour: TIFF, J PEG, PDF & Encrypted PDF
Duplex: Yes
Destination: Desktop, FTP , Folder (SMB server), USB memory, E-mail, HDD
User Registrations: Max 999 (one touch), 500 (group)
Bundled Utility software: Network Scan Tool, Sharpdesk 3.2 (1 license), SHARP TWAIN
Fax:
Requirement: Opt: MX-FXX1
Communication Formula: Super G3, Max. 33,600 bps
Document size: Max. A3 Min. A5
Compression: MH, MR, MMR, J BIG
Dial Registration: Max 999 (one touch), 500 (group)
Broadcast transmission: Yes, Max. 500
Inbound Routing Yes (Fax forward to E-Mail)
Document Administration Yes
PC Fax Yes

Peripherals:
MX-FNX1 Inner Finisher
Output capacity: 500 sheets
Functionality:
Default 30 sheets A4, 25 sheets A3 multi-staple, Off-set shifting,
Opt: Hole punch, (MX-PNX1A/B/C/D)
MX-FNX2 Saddle Stitch Finisher [Not MX-1800N]
Output capacity: 1000 sheets
Functionality:
50 sheets multi-staple, Booklet with Saddle stitch, Off-set shifting
Opt: Hole punch, (AR-PN1A/B/C/D)
Saddle Stitch Ability 10 sheets Max.

6

Machine Options

MX-DEX1 or
MX-DEX3
1 x 500 sheet Desk
MX-DEX2 or
MX-DEX4
2 x 500 sheet Desk
MX-FNX1
Inner Finisher
MX-RBX1
Paper Pass Unit
(except MX1800N)
MX-FNX2
Saddle Stitch Finisher
(except MX1800N)
MX-LCX1
3500 sheet LCC
(except MX1800N)
MX-TRX1 or
MX-TRX2
Exit Tray Unit
MX-PKX1
PS3 Expansion Kit
MX-FXX1
Fax Option
MX-PEX1, MX-PEX2
Fiery Print Controller
(MX35/45 series only)
+
MX-DKX1 or
MX-DKX2
Cabinet

7

Machine Options

Model
Description MX1800N
MX2300N
MX2700N
MX3500/01N
MX4500/01N
Comment
Cabinet MX-DKX1 MX-DKX2
500 Sheet Paper Drawer/Desk MX-DEX1 MX-DEX3
500 x 2-Sheet Paper Drawer/Desk MX-DEX2 MX-DEX4
3,500 Sheet Large Capacity tray x MX-LCX1
Exit Tray Unit MX-TRX1 MX-TRX2
Inner Finisher MX-FNX1
Punch Module:
2 Hole
3 Hole
4 Hole
4 Hole Wide
MX-PNX1A
MX-PNX1B
MX-PNX1C
MX-PNX1D
Cannot install
with Saddle
Stitch Finisher
Paper Pass Unit MX-RBX1
For Saddle
Finisher
Saddle Stitch Finisher MX-FNX2
Punch Module:
2 Hole
3 Hole
4 Hole
4 Hole Wide
x
AR-PN1A
AR-PN1B
AR-PN1C
AR-PN1D
Requires Paper
Pass Unit.
PS3 Expansion Kit (Clone) MX-PKX1
Soft Key
Activation
EFi Fiery Print Controller x x MX-PEX2
MX-PEX1
discontinued
Barcode Font Kit x AR-PF1
Data Security Kit (CC certified) x MX-FRX1 MX-FRX2
Data Security Kit (Commercial) x MX-FRX1U MX-FRX2U
Facsimile Expansion Kit MX-FXX1
Includes 8MB
flash memory
Internet-FAX Expansion Kit MX-FWX1
Soft Key
Activation
Application Integration Module MX-AMX1
Application Communication Module MX-AMX2
External Account Module MX-AMX3
Cannot install
with MX-FRX1/2.
Keyboard Table MX-KFX1
Sharpdesk v3.2 (1-License Kit) MX-USX1
Sharpdesk v3.2 (5-License Kit) MX-USX5
Sharpdesk v3.2 (10-License Kit) MX-US10
Sharpdesk v3.2 (50-License Kit) MX-US50
Sharpdesk v3.2 (100-License Kit) MX-USA0

8

Consumables

Model
Product Description / Contents MX-1800N
MX-2300N
MX-2700N
MX-3500/01N
MX-4500/01N
Process Section:
MX-18GTBA 13.2K x x
MX-27GTBA x 18K x
MX-45GTBA
Black Toner Cartridge (A4 @ 5%)
x x 36K
MX-18GTCA 10K x x
MX-27GTCA
Cyan Toner Cartridge (A4 @ 5%)
x 15K
MX-18GTMA 10K x x
MX-27GTMA
Magenta Toner Cartridge (A4 @ 5%)
x 15K
MX-18GTYA 10K x x
MX-27GTYA
Yellow Toner Cartridge (A4 @ 5%)
x 15K
MX-27GVBA Black Developer 80K 100K 150K
MX-27GVSA Colour Developer Kit (CMY) 40K 60K 100K
MX-27GUSA Drum Unit (Complete):-
MX-27GRSA OPC Drum
MX-270MK
Main Charge Kit:-
Main Charge Unit
Drum Cleaner Blade
Toner stirring sheet
Toner stirring plate x2
MX-270DS
DV Seal Kit:-
DV Seal x3.
DV side seal F/R x3.
Toner filter x3.
Colour: 40K
Mono: 80K
Colour: 60K
Mono: 100K
Colour: 100K
Mono: 150K
MX-270HB Waste Toner Box (inc LSU cleaner) 40K(Approx)
MX-270FL 80K 100K x
MX-450FL
Ozone Filter Kit
Ozone filter PA
Paper ejection filter x 2
x x 150K
Service Rotation:
MX-270U1 80K 100K x
MX-450U1
Primary Transfer Belt Unit
x x 150K
MX-270U2 240K 300K x
MX-450U2
Secondary Transfer Belt Unit
x x 300K
MX-270FU 160K 200K x
MX-450FU
Fusing Unit (230v)
x x 300K

9

Consumables

Model
Product Description / Contents MX-1800N
MX-2300N
MX-2700N
MX-3500/01N
MX-4500/01N
Fuser Section:
MX-270UH 160K 200K x
MX-450UH
Upper Heat Roller Kit:-
Upper heat roller.
Fuser gear.
Upper fuser bearing x2
Separation pawl x4
Thermistor (sub)
Thermistor (M) [MX450UH]
x x 300K
MX-270LH 160K 200K x
MX-450LH
Lower Heat Roller Kit:-
Pressure roller.
Pressure Roller Bearing x2.
Thermistor (sub).
Sep. Pawl x 4 [MX450LH]
x x 300k
MX-450WC
Web Cleaning Kit:-
Web unit.
Sub roller.
Sub roller bearing (2).
x x 150k
Transfer Section:
MX-270B1 80K 100K x
MX-450B1
Primary Transfer Belt Kit:-

Transfer belt.
Transfer cleaning blade.
Conductive collar (4).
Cleaning roller.
PS cleaner.
Bearing x4 [MX450B1 only].
x x 150K
MX-270X1 240K 300K x
MX-450X1
Primary Transfer Roller Kit:-
Transfer roller x4.
Belt drive gear. x x 300K
MX-270B2
Secondary Transfer Belt Kit:-
Transfer belt only.
240K 300K
MX-270X2 240K 300K x
MX-450X2
Secondary Transfer Roller Kit:-
Transfer roller.
Drive idle gear.
Thermistor [MX270X2 only].
x x 300K
Output Peripheral:
MX-SCX1 Staple Cartridge for Inner Finisher 5000 staples (x 3)
AR-SC2 Staple Cartridge for Saddle Finisher x 5000 staples (x 3)

Note: The consumable life may vary, depending on the document density, temperature, humidity
and machine operation.

10

Initial Setup

DEVELOPER INSTALLATION

Sim 25-02 Auto Developer Adjustment
Select CMYK
Note: Toner Installation should be performed
after Auto Developer Adjustment is completed

INITIAL SETTINGS

Sim 26-01 Right Tray Installation (YES/NO)
Sim 26-02 LCC Paper Size Set-up
Sim 26-06 MachineDestination
Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count)
Sim 26-65 Finisher Alarm mode
Select Staple sheet limit (30 or 50)
Staple copies/sets limit (ON/OFF)
Sim 26-67 Summer Time/Internet Time Syncronization

CASSETTE SETUP & PAPER TYPE

Set cassette size by adjusting the guides in the cassette.

Paper Size & Type Setting:- System Settings Tray Settings

IMAGE WRITING DISTORTION CMYK

Sim 61-04 Image Writing Adjustment
Select Paper A3

PRINT IMAGE MAGNIFICATION & OFF CENTRE

Manual Adjustment:
Sim 50-10 Adjust BK MAG to 240mm
Image Off Centre Adjustment
(All cassettes & ADU).

Automatic Adjustment:
Sim 50-28 BK MAG ADJ UST (Magnification)
SETUP/PRINT ADJ (Offset)

11

Initial Setup

DRUM POSITION (PHASE) & COLOUR REGISTRATION

Sim 50-22 Drum Pos Adjustment
Registration Adjustment
Select ALL
Note: Manual Colour Registration (Sim 50-20/21) &
Drum Position (Sim 44-31) adjustment s can also
be performed if required.

COPY MAGNIFICATION

Sim 48-01 Magnification Adjustment
(Main & Sub Scan including RSPF)

COPY IMAGE POSITION & VOID

Manual Adjustment:
Sim 50-01 Lead/Rear Edge, Image Loss &
Void Adjustment.
Sim 50-06 SPF Lead/Rear Edge Adjust.
Sim 50-12 OC & SPF Off Centre Adjust.

Automatic Adjustment:
Sim 50-28 OC ADJ UST (Platen)
SPF ADJ UST

PRINTER LEAD EDGE IMAGE POSITION

Sim 50-05 Printer Lead Edge Adjust
(Sub Scan)

HALF-TONE - COLOUR CALIBRATION

Engine:
Sim 46-24 Automatic Colour Calibration

Printer:
Sim 67-24 Printer Colour Calibration

Note: Printer Calibration must be executed
everytime Engine Calibration is performed.

12

Initial Setup

IMAGE DENSITY

Sim 46-01 Copy Density Adjust (Colour)
Sim 46-02 Copy Density Adjust (B/W)

Sim 46-04 Scanner Density Adjust (Colour)
Sim 46-05 Scanner Density Adjust (Mono)

PERIPHERALS

Sim 03-10 Saddle/Staple position adjust (MXFNX2 only)

Sim 53-06 SPF Original Tray Adjustment.
Sim 53-08 SPF Document Scan Position

FAX OPTION (MX-FXX1)

Sim 66-02 Fax SW Setting (Destination)
Sim 66-39 Fax Destination Set

Sim 66-10 Fax Memory Clear (For Standard Extended Memory)

OTHER

Sim 22-06 Print All Simulation Data

Custom Settings
Adjust Clock (Set Time & Date)

13

Colour Calibration

Automatic Colour Calibration - FACTORY MODE

Engine Printer

Sim 63-11
Default Colour Balance Setting:
Def 1 Standard Colour Balance setting
(Default).
Def 2 Colour balance with slightly
strong cyan.
Def 3 Colour balance with emphasis on
Cyan.

Sim 67-26
Default Colour Balance Setting:
Def 1 Standard Colour Balance setting
(Default).
Def 2 Colour balance with slightly
strong cyan.
Def 3 Colour balance with emphasis on
Cyan.

Sim 44-06
High Density Process Control
Correction
(Forceable Execution)

Execute
Sim 44-06
Correction

Sim 44-26
Half Tone Image Correction:
Half Tone Correction Forceable Execution

Execute
Sim 44-26

Sim 46-24
Auto Half Tone Calibration:
Automatic Colour Calibration
FACTORY MODE
Place printed test pattern onto glass
Sim 67-24
FACTORY MODE

Sim 44-26

Execute
Sim 44-26

Manual Colour Calibration SERVICE MODE

Engine Printer

Sim 44-06
Correction

Execute
Sim 44-06
Correction

Sim 44-26

Execute
Sim 44-26

14

Colour Calibration

Sim 46-24
SERVICE MODE

Sim 67-24
SERVICE MODE

Sim 46-21
Manual Half Tone Adjustment:
Adjust CMYK (15 points) for engine.

Sim 67-25
Manual Half Tone Adjustment:
Adjust CMYK (15 points) for printer.

Continue Engine Procedure

Sim 64-05 & 64-06
Printer Test Page
PCL & PS Printer Density Check
(PS where fitted).

Sim 44-21
Manual Half Tone Adjustment
Registration:
Execute to register service target

Execute
Continue Printer Procedure

Sim 44-26

Execute
Sim 44-26

Sim 63-07
Service Target Colour Balance
Setup:
Scan Test Pattern

Sim 67-27
Service Target Colour Balance
Setup:
Scan Test Pattern

DEFAULT SETTING (Service Mode)

To return machine to Standard setting :-

Engine Printer

Sim 63-08
Standard Service Target Setting:
Reset Service target to default

Execute
Sim 67-28
Standard Service Target Setting:
Reset Service Target to default.

Sim 46-24
SERVICE MODE

Sim 67-24
SERVICE MODE

15

Maintenance

Maintenance Indications:

DK
Black Drum (Counter) has reached
the specified life.
Replace Black Drum
DC
Cyan Drum (Counter) has reached
the specified life.
Replace Cyan Drum
DM
Magenta Drum (Counter) has reached
the specified life.
Replace Magenta Drum.
DY
Yellow Drum (Counter) has reached
the specified life.
Replace Yellow Drum.
Process
Section
(Drum)

VK
Black Developer (Counter) has reached
the specified life.
Replace Black Developer.
VC
Cyan Developer (Counter) has reached
the specified life.
VM
Magenta Developer (Counter) has reached
the specified life.
VY
Yellow Developer (Counter) has reached
the specified life.
Replace Colour
Developer Kit.
Process
Section
(Developer)

FK1
Fuser Unit Print Counter (U & L) has
reached the specified limit.
Replace the Upper &
Lower Fuser Rollers/Kit.
FK2
Fuser Unit Sub Heater Roller Counter has
Replace the Sub Heater
Roller
FK3
Fuser Web Cleaning Counter has reached
the specified limit.
Replace the Fuser Web
Cleaning Kit.
Fuser
Section

TK1
Primary Transfer Unit Counter has reached
the specified limit.
Replace Primary Transfer
Belt and/or Rollers.
TK2
Secondary Transfer Unit Counter has
Replace the Secondary
Transfer Belt and Roller.
Transfer
Section

TA Maintenance [All] Counter has reached specified limit
CA Maintenance [Colour] Counter has reached specified limit
AA Maintenance [All] & [Colour] Counters have reached.the specified limits

Starting Powder:

The following starting powder should be applied to the relevant consumable item during
maintenance:-

Model OPC Drum Primary Transfer Belt
MX-1800N
MX-2300N, MX-2700N
MX-3500N, MX-3501N
MX-4500N, MX-4501N
UKOG-0312FCZZ
[Stearic Acid]

UKOG-0322FCZZ
[Titanium Hydoxide]
Note:
UKOG-0316FCZZ
[Strontium Titanate] may be
used for cleaning purposes.

16

Maintenance

MX1800N MX2700N

Total (Mono) Maintenance Counter [A] [B] [C] [A] [B] [C]
MX-1800N 80K 160K 240K 320K 400K 480K
MX-2300/2700N 100K 200K 300K 400K 500K 600K
MX-27GUSA Drum Unit - Black
MX-27GVBA Developer - Black Process
MX-270DS DV Seal -Black
MX-270UH Upper Heat Roller Kit x x x
Fuser
MX-270LH Lower Heat Roller Kit x x x
MX-270B1 Primary Transfer Belt
MX-270X1 Primary Transfer Roller x x x x
MX-270B2 2
nd
Transfer Belt Kit x x x x
Image
Transfer
MX-270X2 2
nd
Transfer Roller Kit x x x x
Misc MX-270FL Filter Kit

Colour Maintenance Counter [A] [B] [C] [A] [B] [C]
MX-1800N 20K 40K 60K 80K 100K 120K
MX-2300/2700N 30K 60K 90K 120K 150K 180K
MX-27GUSA Drum Unit CMY x x x
MX-27GVBA Developer CMY x x x Process
MX-270DS DV Seal -CMY x x x

MX3500N MX4501N

Total (Mono) Maintenance Counter [A] [B] [C] [A] [B] [C]
MX-3500-4501N 150K 300K 450K 600K 750K 900K
MX-27GUSA Drum Unit - Black
MX-27GVBA Developer - Black Process
MX-270DS DV Seal -Black
MX-450UH Upper Heat Roller Kit x x x
MX-450LH Lower Heat Roller Kit x x x Fuser
MX-450WC Web Cleaning Lit
MX-450B1 Primary Transfer Belt
MX-450X1 Primary Transfer Roller x x x
MX-270B2 2
nd
Transfer Belt Kit x x x
Image
Transfer
MX-450X2 2
nd
Transfer Roller Kit x x x
Misc MX-450FL Filter Kit

Colour Maintenance Counter 50K 100K 150K 200K 250K 300K
MX-27GUSA Drum Unit CMY x x x
MX-27GVBA Developer CMY x x x Process
MX-270DS DV Seal -CMY x x x

17

Maintenance

Maintenance Schedule [A] (ALL Models)

MX1800N
MX2300N
MX2700N
MX3500N
MX4500N
Description

Colour Consumables (Cyan, Magenta & Yellow):
(only when the colour maintenance counter has reached the specified life).

Replace C, M & Y Drum Units (MX-27GUSA x 3) or
OPC Drum (MX-27GRSA x 3)
Drum Blade & MC Unit(MX-270MK x 3)
Replace C, M, Y Developer (MX-27GVSA).
Replace C, M, Y DV Seals (MX-270DS)

Sim 24-05 Clear C, M, Y (Colour) Developer Counters
Sim 24-07 Clear C, M, Y (Colour) Drum Counters.
Sim 25-02 Toner Concentration Auto Adjustment
Select C, M, Y.
Note: Select CMYK when ALL developer has been replaced.
Sim 44-27 Clear Half Tone Process Correction.
Sim 24-04 Clear Maintenance [Colour] Counter

Black Consumables:
(only when the Total maintenance counter has reached the specified life).

Replace Black Developer (MX-27GVBA).
Replace Black Drum Unit (MX-27GUSA) or
OPC Drum (MX-27GRSA)
MC Unit & Drum Blade (MX-270MK)
Replace Black DV Seal (MX-270DS).
Replace Ozone Filter Kit.

Sim 24-05 Clear K (Black) Developer Counter
Sim 24-07 Clear K (Black) Drum Counter.
Sim 25-02 Toner Concentration Adjustment Select K only.
Sim 24-04 Clear Maintenance [ALL] Counter

80K 100K 150K Primary Transfer Belt:

Replace Primary (Image) Transfer Belt Kit.
Clean ID & Registration Sensors.

Sim 24-04 Clear TC1 Belt Counter
Clear TC1 Belt Range & Day Counters.

Fuser Section:
x x Replace Fuser Web Cleaning Kit (MX-450WC).
x x Replace Sub Heater Roller & Bearings (MX-450WC).
Check & Clean Upper and Lower Thermistors
Check & Clean Fuser Separator Pawls.

x x Sim 24-04 Clear Fuser Web Counter.
Clear Fuser Web Send Counter.
Clear Web Day Counter.
Clear Fuser Unit Counter (E )
Clear Fuser Acum Day Counter (E)

18

Maintenance

MX1800N
MX2300N
MX2700N
MX3500N
MX4500N
Description

80K 100K 150K
Paper Feed & Transport:
Check/Clean/Replace PF Rollers (check tray counter using
Sim 22-09).

Sim 24-02 Clear Individual Tray Counter when P/F Rollers
are replaced.

General:
Clean all optics, CCD, and white reference plate.
Clean all RSPF/DSPF sensors.

Adjustments:
Sim 44-02 Image Density Sensor Adjustment.
Sim 44-06 Process Control execution.
Sim 50-22 Drum Position & Registration Adjustment
select ALL.

Image Quality
Sim 46-24 Automatic Colour Balance Adjustment for Engine
Sim 67-24 Automatic Colour Balance Adjustment for Printer.
Sim 46-01 Adjust Copy Exposure Density (Colour).
Sim 46-02 Adjust Copy Exposure Density (B/W).

Maintenance Schedule [B] (ALL Models)
In addition to Schedule [A], perform the following:-
160K 200K 300K
Fuser Unit:
Replace Upper Fuser Roller Kit.
Replace Lower Fuser Roller Kit.

Sim 24-04 Clear Fuser Unit Counter (U&L )
Clear Fuser Acum Day Counter (U&L)

Transfer Section:
x x Replace Primary (Image) Transfer Roller Kit (MX-450X1).
x x Replace Secondary Transfer Belt Kit (MX-270B2).
x x Replace Secondary Transfer Roller Kit (MX-450X2).

x x Sim 24-04 Clear TC2 Belt Counter
Clear TC2 Belt Range & Day Counters

Maintenance Schedule [C] (not MX3500-4501N series)
In addition to Schedule [A], perform the following:-
240K 300K -
Transfer Section:
x Replace Primary (Image) Transfer Roller Kit (MX-270X1)
x Replace Secondary Transfer Belt Kit (MX-270B2)
x Replace Secondary Transfer Roller Kit (MX-270X2)

x Sim 24-04 Clear TC2 Belt Counter
Clear TC2 Belt Range & Day Counters.

19

Paper

Sharp has tested all four super-calendared brands of paper and found that these products are
compatible with the Sharp MX range of colour MFPs, and all give good results. If a superior
finish is required, Sharp recommends that Mondi Colour Copy paper should be used for
both copying and printing.

If the end user is currently using a competitive brand of paper, this can still be used on the MX
range however, it is important to remember that some grades of copier paper have a greater
surface dust or rub-off which may cause internal contamination and copy quality degradation.

Specified Paper

Type Product Name
Paper
Weight
Recommended
Paper
Mondi Colour Copy 90
Mondi Colour Copy 90 or 100
Mondi Maestro Triotec Extra 80 Standard Paper
Double A (Oceanic region) 80
Recycled Paper Mondi Nautilus Super White 80
Plain Paper
Heavy Paper Mondi Colour Copy
120, 200,
250
Transparency Folex BG68 or BG72 -
Labels Avery 5963 White Mailing Labels -
Envelope
River Series
(Spey White Wove with gummed
flap)
Monarch
COM-10
DL
C5-
Special Paper
Gloss Paper POD Gloss Coat 158

Note: Mondi Colour Copy Paper was formally known as Neusiedler.

The following list describes various types of media that should NOT be used on the Sharp MX
series machines:-

Special paper for Ink-J et printer (fine paper/ luster paper/ luster film/ postcard).
T-Shirt Film (Iron-on print paper)
Backside of paper printed on another Printer or MFP.
Carbon/ Thermal paper.
Perforated or Irregular shaped paper.
Paper with staple, paper clip or adhesive glue.
Paper with folds, curl or tear.
Paper ruffled due to humidity absorption.
Double postcard.
OHP type for oil based fusing (eg Folex BG74-6).

20

Electrical

High Voltage Adjustments

MAIN CHARGE GRID VOLTAGE SIMULATION 08-02
Item Mode Default Monitor Voltage Connector Pin
K 8
C 6
M 4
Middle Speed MC Grid Voltage
Y
615 53.6 +/- 1.61V
2
K 8
C 6
M 4
Low Speed MC Grid Voltage
Y
605 52.7 +/- 1.58v
CNMON
2

DV BIAS VOLTAGE SIMULATION 08-01
Item Mode Default Monitor Voltage Connector Pin
K 7
C 5
M 3
Middle Speed DV Bias Voltage
Y
450 12.1 +/- 0.36V
1
K 7
C 5
M 3
Low Speed DV Bias Volatge
Y
430 11.4 +/- 0.34v
CNMON
1

Fuse List

AC Power Supply
Fuse Type Symptom / Comment
F1 10A / 250V No Power.
F2 10A / 250V No Power.

DC Power Supply
Fuse Type Symptom
F201 6.3A / 250V Close upper right side cover trouble.
F202 6.3A / 250V Call for service - L4-02 trouble.
F203 6.3A / 250V Hanging logo and/or no power up.
F204 6.3A / 250V
No 24V supply to desk unit.
Causes paper jams when feeding from Desk unit & no paper
tray lift motor drive (permanent out of paper indication) to desk
only.
Call for service - U6-22 Trouble when LCC is installed.
F205 6.3A / 250V Close Finisher unit and/or Finisher front cover trouble.

21

Parts Compatibility

Description MX1800N
MX2300N
MX2700N
MX3500N, MX3501N
MX4500N, MX4501N
PWB (200V Series):
MFP Control PWB (ICU) DUNT-7648DS63
23cpm DUNT-7598FC12
27cpm DUNT-7598FC19
35cpm DUNT-7648FC26
45cpm DUNT-7648FC40
Scan-In PWB CPWBX1712FCE1
OPE PWB CPWBF1657FCE1 CPWBF1684FCE1
SCU PWB CPWBX1713DS618
23cpm CPWBX1713DS548
PCU PWB CPWBX1737FCF2
23cpm CPWBX1714FCE4
27cpm CPWBX1714FCE1
35cpm CPWBX1714FCE3
45cpm CPWBX1714FCE2
DC Power Supply RDENC0042FCZZ RDENC0050FCZZ
AC Power Supply CPWBF1665FC31
Driver (Main) PWB CPWBN1668FCE1 CPWBN1668FCE2
Driver (Sub) PWB CPWBF1669FCE2 CPWBF1691FCE1
Mother PWB CPWBX1672FCE2
HVU (Main) RDENU044FCZZ
HVU (Primary Transfer) RDENU0045FCZ1
HVU (Second Transfer) RDENU0066FCPZ
Heater Lamp PWB CPWBF1667FC31
Operation Panel unit CPNLC0261DS60 CPNLC0261DS52 CPNLC0263DS54
Optical Section:
CCD CPLTM6526DS51 CPLTM6489DS51
Copy Lamp RLMPD0703FCZZ RLMPD0703FCZZ
C/Lamp Inverter PWB CPWBF1678FC31 CPWBF1678FC31
Process Section:
DV Unit - Black DUNT-7444DS31 DUNT-7457DSZZ
DV Unit - Cyan DUNT-7444DS32 DUNT-7457DS11
DV Unit - Magenta DUNT-7444DS33 DUNT-7457DS12
DV Unit - Yellow DUNT-7444DS34 DUNT-7457DS13
Main Charge Unit CHLDZ1647DS51
LSU DUNT-7472DS32
23cpm DUNT-7472DS12
27cpm DUNT-7472DS13
35cpm DUNT-7472DS14
45cpm DUNT-7472DS15
LSU Control PWB CPWBX1662DS63
23cpm CPWBX1662DS53
27cpm CPWBX1662DS51
35cpm CPWBX1662DS54
45cpm CPWBX1662DS52
Polygon Motor RMOTP0916FCZZ RMOTP0933FCPZ
Main Drive Unit CFRM-1186DS51 CFRM-1186DS52
P/Feed & Transport:
Pick Up Roller (All) NROLR1467FCZ1
P/Feed Roller (All) NROLR1466FCZ1
Separator Roller (All) NROLR1466FCZ1
Fusing Section (200V series):
Heater Lamp Main U RLMPU0706FCPZ RLMPU0716FCPZ
Heater Lamp Sub U RLMPU0709FCPZ RLMPU0717FCZZ
Lower Heater Lamp RLMPU0712FCPZ RLMPU0718FCZZ
Non-contact Thermistor U RDTCT0180FCZZ RDTCT0171FCZZ
Contact Thermistor U RDTCT00200FCZZ RDTCT0176FCZZ
Thermostat U RTHM-0028FCZZ CTHM-0011FC01
Contact Thermistor L RDTCT0170FCZ1 RDTCT0176FCZZ
Document Feeder:
Paper Feed Roller RSPF: NROLR1541FCZZ DSPF: NROLR1462FCZZ
Pick Up Roller RSPF: NROLR1542FCZZ DSPF: NROLR1475FCZZ
Separation Roller RSPF: NROLR1555FCZZ DSPF: NROLR1476FCZZ
Special Tools:
ID Calibration J ig UKOG-0318FCZZ

22

Coin Vend Interface

All MX series machines have a coin vend interface located on the PCU Main PWB. The vending
device activates various signals to indicate paper sizes and operation.

Because of additional functionality, the interface connector has been changed from 12 to 16 pins.

Connector Manufacture: J ST (www.jst.com)
Connector Type PND series
Connector Part Code (Wire Side) PNDP-16V-Z

Before connecting a third party auditor, the device should confirm to the following:-

1. The auditor interface should be optically isolated from the copier.
2. The device should be Power Supply Unit independent.
3. The device power supply unit should be a plug top adapter, not internal.
4. The plug top adapter should have a reinforced insulation barrier.
5. The audit device MUST comply and display the relevant safety approval mark (C-Tick, CE
or equivalent).

To enable coin vend function, test simulation 26 03 should be set as required:-

Insufficient money during copy job
The specified
quantity is
completed.
Remainder of
money is left
Black/Colour
(No money
remaining)
Colour
(Remainder of
money left)
The specified
quantity is
completed.
No money
remaining
Diagnostic
Setting
Condition 1 Condition 2 Condition 3 Condition 4
MODE 1 Operation 1 Operation 2 Operation 2 Operation 1

OPERATION 1 Wait for auto clear setting time
(Default 60sec can be changed by the system setting)

OPERATION 2 Auto clear is not made.

OPERATION 3 Setting is immediately cleared.

Contd

23

Coin Vend Interface

Connector Signals

Pin No. PCU PWB (CN29)
1 +24v Out
2 GND Out
3 CV_B/W_COPY In
4 CV_COUNT Out
5 CV_START Out
6 CV_CA Out
7 CV_COLOUR_ COPY In
8 CV_COLOUR1 Out
9 CV_STAPLE Out
10 CV_COLOUR0 Out
11 CV_DUPLEX Out
12 5v Out
13 CV_SIZE0 Out
14 CV_SIZE1 Out
15 CV_SIZE2 Out
16 CV_SIZE3 Out

Colour Signal

Colour Mode (CL-COLOR1) (CL-COLOR0)
B/W 0 0
Full Colour 1 1
Others
(Single/Two Colour)
0 1

Paper Size Signals

SIZE3 SIZE2 SIZE1 SIZE0 PAPER SIZE
0 0 0 0 NIL
0 0 0 1 A3
1 0 1 1 A3W
0 0 1 0 A4
0 0 1 1 LT
0 1 0 0 B4
0 1 0 1 LG
0 1 1 0 WLT
0 1 1 1 INV
1 0 0 0 B5
1 0 1 0 A5
1 0 0 1 EXTRA

24

Firmware Upgrade

USB Device:

1. Insert the USB memory device containing the firmware file into the main USB Port

2. Enter Simulation 49-01
Note: If no USB device is detected, an error message will be displayed.

3. Using the LCD screen, browse and select the correct firmware file

4. The current and the new firmware versions to be updated will be shown within
the display:-

5. Select the required firmware that requires updating (eg shown ICU Main &
Language). Press Execute & Yes to commence the update.

Note: If all firmware (including peripherals) require updating, select ALL.

25

Firmware Upgrade

6. During the firmware update, a progress gauge will be displayed.

7. Once the firmware update has completed successfully, power cycle the device.

Firmware update is complete.

26

Firmware Upgrade

Network (Web Page)

1. Open a web browser and enter the following URL :-
http://ipaddress/service_login.html or
http://ipaddress/service_account.html

Example: http://192.168.0.228/service_login.html

Note: If User Authentication (username & password) is enabled, open the device
webpage and login using the service username and password (as below):-

2. Select/Enter the Service Username and Password to access the Service Webpage
and click Login:-
Default Username: service
Password: service

3. When the service webpage opens, click Update of Firmware.

27

Firmware Upgrade

4. Click Browse to navigate to the location of the updated firmware file and select
Open.

5. Press Execute to start the firmware update.

Note: Once the machine has entered service download mode, the update will
commence and the progress will be displayed

6. When the firmware upgrade is complete, click Reboot to execute a remote restart
of the machine.

Firmware Upgrade is complete

28

Firmware Recovery

In the event of a power failure during a firmware update, the machine may fail to reboot
because of corrupted firmware. To re-install the firmware, it is necessary to boot the machine
using a USB memory device.

Please follow the procedure below:-

1. Power off the machine.

2. Using a PC, copy the firmware file onto the root directory of the USB memory device.

3. Rename the firmware file to emupdate.sfu
Example shown: 0032P01CROM.SFU renamed to emupdate.sfu

4. Insert the USB memory device into the machine and Power On.

The machine will Boot via the USB memory device and automatically detects and
installs the firmware the operation display will also switch to service mode.

5. Once the firmware update has been installed successfully, power off the machine and
remove the USB memory device.
Caution:
After firmware recovery, rename the firmware file emupdate.sfu back to the original
filename to avoid any confusion of sending incorrect firmware to the MFP
ie. Do not send Pastel firmware to C-J upiter machine etc.

Firmware Recovery is complete:

29

Efi System Software Installation

Requirements:
PC operating Windows 2000/XP.
Cross Over Cable.
Windows Firewall & Anti Virus (Internet Security) Software must be Disabled.

Procedure:-

1. Using the Printer Settings menu (System Settings), shutdown the print controller by using
the Shutdown procedure from within the Fiery Menu (power off the Fiery power switch
once the controller has closed down)

2. Disconnect the Fiery Video I/F cable (between Fiery controller and MFP PWB).

3. Insert System Software CD1 into the CD Drive of the PC. The Fiery Welcome screen
should appear. Click Next.

4. Accept the Software License agreement. Click Next.

5. The upgrade connection type should be pre-selected to Ethernet. Click Next.

30


6. Perform the required steps as displayed within the following Confirmation window:-

Notes:
a. Ensure a Cross-Over Ethernet cable is connected between the Fiery Controller & PC.
b. To set the Fiery Controller to Service Mode, set Dip Switches SW1 & SW2 to On, as
indicated below.

7. Power on the Fiery Controller (FF should be displayed on the Fiery LED display once the
power on self test has been completed).

8. System Software installation will commence once the Fiery Controller has initialised.
Note: If the Windows Firewall has not been disabled, System Software installation may
not start.

31


9. When prompted, insert the next System Software CD . Click OK.
Note: Up to 3 system software CDs may be required for installation.

10. After installation is complete, perform the required steps as displayed:-

Note: Ensure the Fiery has been powered off, both SW1 & SW2 DIP switches returned
to Normal mode (OFF) and all cables (Ethernet and Video I/F) have been
re-connected.

11. Click Next & Finish. System Software Installation is complete.

32

E-Manual Update

1. Using a PC, copy the E-Manual Update directory onto the root of a USB memory
device (as shown).
Caution: When copying the E-Manual firmware/directories onto the USB drive, do
not change the folder hierarchy or files.

2. Insert the USB memory device into the main USB Port on the machine and execute
Test Simulation 49-03.

Note: If no USB device is detected, an error message will be displayed.

3. Select the Manual Directory containing the update files. (Eg shown. Pastel Manual).

4. The current and update version should then be displayed:-

5. Press Execute to commence upgrade. Update File Checking and a progress of the
update will be displayed.

6. Once the update is complete, press OK and exit simulation mode.

<DIR> Pastel Manual

E-MANUAL, [UPDATE/usbbd 00]
E-MANUAL: CURRENT 0300P0 UPDATED TO 0400P0
Execute
E-MANUAL, [UPDATE/usbbd 00/Pastel Manual]

33

Firmware & Print Driver Revision

Engine Firmware:

Fimware ROM MX1800N
MX2300N
MX2700N
MX3500N, MX3501N
MX4500N, MX4501N
ICU Main E1.00.L0 01.16.P0 02.08.J0
PCU E1.00.L0 01.16.P0 01.16.J0
SCU E1.00.L0 01.12.P0 01.12.J0
Desk Unit 01.01.P0 01.01.P0 01.01.J0
LCC N/A 01.02.00 01.02.00
Inner Finisher 01.05.00 01.05.00 01.05.00
Saddle Finisher (1K) N/A 01.05.00 01.05.00
DSPF (Main) N/A N/A 01.11.J0
Fax Main 01.04.00 01.04.00 01.04.00
E-Manual 02.00.L0 04.20.P0 04.20.J0
DSK (Commercial) N/A 01.13.Pm 02.04.Jm
(CC Certified) N/A 01.00.Pm 01.00.Jm
v2.02
Fiery Print Controller N/A N/A
Patch
1-Q5TWS
1-QHYUV
1-RKPS6
1-RWFWS
1-T3RF8

Print Driver:

Driver
Windows 2000, XP,
2003, Vista
Windows 64bit
(XP, 2003, Vista)
PCL5e 04.21.07.284 n/a
PCL6 04.21.07.284 01.00.15.279
PS 04.21.07.284 n/a
PPD 0.1.012 01.04.01.01

For the latest Firmware and Print Driver version(s), please refer to the
SHARP Support Website.

34

Test Simulation

The following pages contain information regarding test simulations. For a detailed description for
each test simulation, please refer to the MX1800-4501N Service Manuals.

Items in Blue are not supported on MX1800N

Copier Simulation Entry Codes

1
Scanner Self Test
1 Scanner operations test
2 Scanner sensor check
5 Scanner unit and control circuit check

2
DSPF Self Test
1 SPF ageing test.
2 SPF sensor check
3 SPF output check (motor, clutch, solenoid)

3
Finisher Operation & Test
2 Finisher sensor check
3 Finisher output check
10 Finisher adjustment

4
Desk / LCC Operation & Test
2 Desk/LCC sensor check
3 Desk/LCC output check
5 Desk/LCC clutch operation check

5
Lamp Operation & test
1 LCD/LED test
2 Heater lamp load check
3 Copy lamp check
4 Discharge lamp check

6
System Load Operation & Test
1 Feed output check
2 Fan load check
3 Transfer operation check

7
Device Aging Operation & Test
1 Ageing test setting
6 Interval ageing cycle timer set up
8 Warm up time display setting
9 Printing colour select mode (colour)

8
High Voltage Operation & Test
1 Developer bias setting and output
2 MHV/Grid setting and output
6 Transfer setting and output

9
Duplex Operation & Test
2 ADU sensor check
3 ADU load & output check

10
Toner Motor Operation & Test
1 Toner motor operation check

13
U1 Clear / Cancel
-- Trouble cancel (U1 trouble).

14
Clear / Cancel
-- Trouble cancel (excluding U2/PF trouble).

15
LCC Clear / Cancel
-- LCC trouble cancel

16
U2 Clear / Cancel
-- U2 trouble cancel

17
Clear / Cancel
-- PF trouble cancel

21
Maintenance Cycle Configuration
1 Maintenance cycle setting

* *
PROGRAM CLEAR

35

Test Simulation

22
Data Output & Check
1 Counter data display
2 J am/trouble counter display
3 J am history data display
4 Trouble code history data display
5 ROM version display
6 Data print mode
8 Document feed and output counter display
9 Paper feed counter display
10 Machine system display
11 Fax counter display
12 RSPF/DSPF jam history display
13 Process cartridge counter display
19 Network scanner counter display
90 System setting list print

23
Data Print Mode & Check
2 Print jam/Trouble data print mode
80 Data print mode (paper feed)

24
Data Counter & Clear
1 J am/trouble counter clear
2 Paper feed counter clear
3 Document feed & output counter clear
4 Maintenance counter clear
5 Developer counter clear
6 Copy Counter clear
7 Drum correction counter clear
9 Print & other counter clear
10 Fax counter clear
15 Network scanner counter clear
30 Administrator password initialisation
31 Service password initialisation

25
DV Auto Adjustment & Monitor
1 Toner sensor monitor (Process drive)
2 Auto developer adjustment setting

26
Device Configuration
1 Right Tray setup
2 LCC size set-up
3 Auditor setup
5 A3 Total/Maintenance counter set-up
6 Destination set-up
10 Network scanner trial mode set-up
18 Toner save operation

26
Device Configuration
27 Photo type setup
30 CE mark control setup
35 Trouble memory mode setting
38 Engine life over setting (Developer)
41 Pamphlet mode AMS operation
49 Copy speed mode setup (Postcard)
50 Function setting (B/W reverse, colour
mode, finisher)
52 Blank paper count mode setting
53 Enable/Disable auto colour calibration
54 Enable/Disable auto calibration for printer
65 Finisher alarm mode set-up (stapled
sheets)
67 Summer time & time zone configuration
69 Toner near end setting

27
RIC / Modem Communication
1 RIC/Modem U7-00 detection set-up
2 FSS Function setting (no. registration)
4 FSS Function setting (call initialising)
5 Tag number setting
6 Manual service call enable
7 FSS Function setting (enable alert)
9 Paper feed timing threshold
10 Trouble History clear
11 Adjustment data check (RIC/Modem)
12 Adjustment data output check (process)
13 Adjustment data output check
14 FSS Function test mode

30
Sensor Operation & Test
1 Main unit sensor check
2 Tray sensor check (main)

40
Bypass Operation & Adjustment
2 Bypass tray width adjustment
7 Bypass tray width detection manual setting

41
OSS Operation & Adjustment
1 Document sensor operation check
2 Document sensor output setup
3 Document sensor output display

36

Test Simulation

43
Fuser Setting & Adjustment
1 Fuser temperature setup (Paper)
4 Fuser temperature. setup for each mode
20 Fuser temperature. correction for low
temperature & humidity
21 Fuser temp correction for high temperatue
& humidity
22 Perform L/L correction for fuser
temperature setting
23 Perform H/H correction for fuser
temperature setting
24 Fuser temperature reset
31 Web cleaning check (MX35/45 series only)
32 J ob end web check (MX35/45 series only)

44
Process Control Data
1 Process control mode setting
2 Process control Gain Adjustment
4 Process control initial density setup
6 Process control correction (force)
9 Process control data display
12 DM data, patch/base data display
13 Image density set-up (colour)
14 Fuser temp.& humidity output data
16 Toner control output data display
21 Half tone process control registration
22 Half tone process control density patch
result
24 Half tone correction data result display
25 Initial half tone correction data display
26 Half tone process control correction
execution
27 Half tone process control correction clear
28 Process control timing (On/Off) setting
29 Enable/disable half tone correction during
each job
31 OPC drum position adjustment
37 Image density (DVB) adjust setting
43 DV unit installation monitor
52 1 pixel half tone correction result
54 1 pixel half tone correction result display
56 1 pixel half tone correction execution
57 1 pixel half tone correction data clear

46
Copy & Image Density Adjustment
1 Colour copy density adjustment
2 B/W copy density adjustment
4 Colour scanner density adjustment
5 B/W scanner density adjustment
8 Colour scanner balance adjustment

46
Copy & Image Density Adjustment
9 SPF exposure adjustment
10 Engine colour balance manual adjustment
(Individual EXP)
16 Engine balance manual adjustment B/W
19 B/W auto exposure mode setup
21 Engine colour balance adjustment (All)
23 Engine maximum density adjustment
(enable/disable)
24 Engine half tone auto adjustment
25 Single colour mode colour balance set-up
26 Single colour mode colour balance adjust
27 Coefficient (Black edge) gamma set-up
28 Document auto exposure/document adjust
33 Colour auto mode adjustment
36 2-colour mode adjustment (Red, Black)
37 B/W image create adjustment
39 Fax Image send sharpness adjustment
40 Fax mode exposure adjust (All modes)
41 Fax mode exposure adjust (Normal)
42 Fax mode exposure adjust (Fine Text)
43 Fax mode exposure adjust (Super Fine)
44 Fax mode exposure adjust (Ultra Fine)
45 Fax mode exposure adjustment (600dpi)
47 J PEG compression rate setting
(Copy/Scanner Push scan)

48
Magnification & Motor Adjustment
1 Magnification ratio adjustment
5 Motor speed adjustment (Scanner & SPF)
6 Motor velocity adjustment

49
Firmware Upgrade
1 Firmware Upgrade Program
3 E Manual Update Program

50
Image Position Adjustment
1 Lead edge/copy position adjustment
2 Lead edge/copy position adjustment value
(calculation)
5 Printer lead edge adjustment (sub scan)
6 SPF Lead edge/copy position adjustment
7 SPF Lead edge/copy adjustment value
10 Print off-centre deviation adjustment.
12 Original centre deviation adjustment.
20 Manual colour registration adjustment
(Main scan)
21 Manual colour regisration adjustment
(Sub scan)

37

Test Simulation

50
Image Position Adjustment
22 Auto colour registration & drum position
adjustment
24 Auto registration & drum data display
27 Image loss adjustment (Fax/Scanner)
28 Service adjustment (OC/SPF position)

51
Resist Roller Adjustment
1 Transfer voltage ON timing adjustment
2 Resist roller adjustment

53
Document Feeder Adjustment
6 SPF document tray size adjustment
7
SPF document tray size adjust value
setting
8 SPF scanning position adjustment

55
MFP Data Setting
1 Engine soft switch setting
2 Scanner soft switch setting
3 Controller soft switch setting

56
MFP Data Import & Export
1 Transfer data execute
2 Export/Import Filing Data

60
Memory Operation & Test
1 SDRAM read/write test (ICU)
2 SDRAM data set

61
LSU Writing Adjustment
1 LSU test (Polygon motor & BD signal
detection check)
3 LSU power auto setup
4 LSU position adjustment (CMYK)

62
HDD Operation & Test
1 HDD format (FAT32)
2 HDD partial read/write check
3 HDD read/write check (all areas)
6 Smart (HDD) self diagnostics test (must be
FAT32 formatted)
7 Smart (HDD) self diagnostics error log
(FAT32 formatted)

62
HDD Operation & Test
8 HDD format (excluding system & operation
manual area)
10 J ob completion list deletion (with job log)
11 Document filing data deletion
12 Enable/disable auto format for HDD
trouble
13 HDD format (manual area only)

63
CCD Operation & Adjustment
1 Shading correction data display
2 Shading correction execution (force)
3 CCD gamma & colour correction auto
adjustment
5 CCD gamma & colour correction setup
(reset)
6 Print engine colour balance (chart
reading)
7 Standard target colour calibration set-up
(service)
8 Standard scanner target reset (Service
Mode)
11 Colour Balance setting (Factory Mode).

64
Self Test Print
1 Self print test (Colour mode)
2 Engine colour balance patch print mode
3 Self print test (B/W mode)
4 Printer self print test
5 Printer self print test (PCL)
6 Printer self pint test (PS)

65
LCD Operation & Adjustment
1 LCD touch panel adjustment
2 LCD touch panel adjustment result display

66
Fax Control Settings & Adjustments
1 Fax Soft SW setting
2 Country code default set (Fax)
3 Fax PWB controller memory check
4 Fax signal line check (Max level)
5 Fax signal line check (Soft SW setting)
6 Fax check list print (confidential
registration)
7 Fax memory printout (all data)
8 Fax voice message setup

38

Test Simulation

66
Fax Control Settings & Adjustments
9 Fax signal (sound) line check (Soft SW
setting)
10 Fax all memory clear
11 Voice signal check (line & speaker 300bps
- Max)
12 Voice signal check (line & speaker 300bps
-Soft)
13 Register dial number for Sim 66-14/15/16
14 Adjust & check the time dial pulse (10bps)
15 Adjust & check the time dial pulse (20bps)
16 Adjust and check the send level DTFM
signal
17 Select DTFM signal to send to line (Max
level)
18 Select DTFM signal to send to line (Soft
sw level)
19 Write Fax Pwb SRAM data to Flashcard
20 Write telephone book data onto HDD
21 Print various registration information
22 Set the sound volume of the handset
24 Fast memory data clear
25 Register fax number for modem dial in
26 Register external telephone numbers for
Modem dial in
29 Fax address book clear
30 Tel/LIU sensor status check
31 ON/OFF setting of each output port
(Tel/LIU)
32 Received data check (comparison)
33 Busy Tone/CNG/CED/FNET detect signal
check
34 Display time required for sending test
image data
36 Check Send/Receive from modem
controller
39 Check Destination saved in Fax EEPROM
42 Rewrite PIC program installed on Fax box
43 Write program & adjustment values to PIC
installed on Fax

67
Printer Board Operation Check
17 Printer NVRAM clear
24 Printer half tone auto adjustment
25 Printer half tone colour adjustment
26 Standard target select of printer half tone
auto adjustment
27 Scanner target of printer calibration setup
(Service)
28 Standard target of printer colour calibration
(Service)
30 Calibration data release adjustment (GDI
models only)
31 Printer calibration data clear
32 Yes/No setting of screen colour change
33 Printer screen gamma adjustment
34 Engine maximum adjustment mode for
printer

39

Trouble Codes

Items in Blue are not supported on MX1800N

A0

01 PCU ROM abnormaility
02 SCU ROM abnormality
10 Controller ROM error
11 I/F version discrepency (CTL-PCU)
12 I/F version discrepency (CTL-SCU)
20 Machine level error (CTL detection)
21 Machine level error (PCU detection)
22 Machine level error (SCU detection)

CE

00 Network communication error
01 Network card is not installed or defective
02 The specified mail or FTP server is not
found
03 Specified server does not correspond
during transmission
04 The account/password for the FTP server
is invalid
05 The entered directory of the FTP server is
invalid
06 Specified mail server (POP3) is not found
07 The account/password for the POP3
server is invalid
08 The specified mail server (POP3)
suspends response

E6

10
DSPF Black shading trouble
11
DSPF Shading trouble - White Correction
12
DSPF Back Face Scan-Asic trouble
20 DSPF LED controller initial trouble

E7

00
System memory access trouble.
01
System data trouble.
03
HDD trouble.
05
Local memory access trouble.
06
Decode error trouble (file cannot be
decompressed).
08
ICU memory specification error.
09
ICU memory combination error.
10
Shading trouble (Black correction).
11
Shading trouble (White correction).
14
CCD-ASIC communication error.
20
Laser BD detection error.

E7

21
Laser LD deterioration trouble.
28
LSU control ASIC connection abnormality.
29
LSU-ASIC frequency abnormality.
50
Engine connection trouble.
55
PWB information SUM error.
60
Controller connection trouble.
61
Controller connection trouble (engine).
62
Controller connection trouble (scanner).
65
PWB information Sum error (Controller).
70
Scanner connection trouble.
75
PWB information check sum error.
80
ICU-SCN communication trouble.
90
ICU-PCU communication trouble.

EE

EC
Auto DV adjustment trouble.
EL
Auto DV adjustment trouble (over toned).
EU
Auto DV adjustment trouble (under toned).

F1

00 Finisher communication trouble.
02 Saddle Finisher transport motor trouble.
03 Finisher Paddle (FNX1) / Swing (FNX2)
motor trouble.
08 Finisher staple shift motor trouble.
10 Finisher staple motor trouble.
11 Saddle Finisher bundle motor trouble.
15 Finisher tray lift motor trouble.
19 Finisher pre-alignment motor trouble.
20 Finisher after-alignment motor trouble.
21 Finisher interface fan motor trouble.
31 Saddle Finisher folding sensor trouble.
32 Punch unit communication trouble.
33 Finisher punch registration motor trouble.
34 Finisher punch motor trouble.
35 Saddle Finisher punch registration sensor
trouble.
36 Saddle Finisher punch registration sensor
trouble.
37 Finisher backup RAM trouble.
38 Saddle Finisher Punch RAM trouble.
39 Saddle FinisherPunch dust sensor
trouble.
40 Saddle FinisherPunch power
disconnection trouble.
50 Finisher incompatibility trouble.

40

Trouble Codes

F2

39 Process thermistor breakdown
40 Toner empty sensor trouble K
41 Toner empty sensor trouble C
42 Toner empty sensor trouble M
43 Toner empty sensor trouble Y
44 Image density sensor trouble K
45 Image density sensor trouble COL
49 LSU thermistor trouble
50 Drum phase sensor trouble (Black)
51 Drum phase sensor trouble (Colour)
52 Drum marking scan trouble M
58 Humidity sensor trouble (process)
64 Toner supply error K
65 Toner supply error C
66 Toner supply error M
67 Toner supply error Y
70 Improper toner cartridge detection K
71 Improper toner cartridge detection C
72 Improper toner cartridge detection M
73 Improper toner cartridge detection Y
74 Toner cartridge CRUM error K
75 Toner cartridge CRUM error C
76 Toner cartridge CRUM error M
77 Toner cartridge CRUM error Y
78 Image density registration sensor trouble
80 Half tone correction (Ist Patch) trouble K
81 Half tone correction (Ist Patch) trouble C
82 Half tone correction (Ist Patch) trouble M
83 Half tone correction (1
st
patch) trouble Y
nd
Patch) trouble K
nd
Patch) trouble C
nd
Patch) trouble M
nd
Patch) trouble Y
92 High density process control error C
93 High density process control error M
94 High density process control error Y

F3

12 Lift up trouble Cassette 1 (Main unit)
22 Lift up trouble Cassette 2 (Main unit)

F6

00 ICU-Fax communication trouble (ICU)
01 Fax EEPROM read/write error.
04 Fax modem operation trouble.
21 LIU & Fax soft switch error (combination)

F6

30 Access error to 1-chip on Fax board.
97 Fax Pwb compatibility trouble.
98 Improper combination of Fax &
Destination information.

F7

00 ICU-Fax communication trouble (2
nd
line).
01 Fax EEPROM read/write error (2
nd
line).
04 Fax modem operation trouble (2
nd
line).
21 LIU & Fax soft switch error (2
nd
line).
30 Access error on Fax board (2
nd
line).
97 Fax Box Pwb compatibility trouble
(2
nd
line).
98 Improper combination of Fax &
Destination info. (2
nd
line).

F9

00 Fiery Communication trouble

H2

00 Non contact thermistor open
(TH_UM_AD2).
01 Lower thermistor open (TH_LM).
02 Sub thermistor open (TH_US).
03 Sub thermistor fusing section high
temperature trouble.

H3

00 Fuser high temperature (TH_UM).
01 Fuser high temperature (TH_LM).
02 Sub thermistor fusing section high
temperature (TH_US).

H4

00 Fuser low temperature (TH_UM_AD2)
01 Fuser low temperature (TH_LM)
02 Sub thermistor fusing section low
temperature (TH_US)
30 Thermistor differential input trouble
(TH_UM)

H5

01 5 continuous (POD1 not reached) jams

41

Trouble Codes

L1

00 Mirror feed trouble.

L3

01 Mirror return trouble.

L4

02 Paper feed motor lock trouble
04 DV motor trouble K
05 DV motor trouble CMY
06 Transfer belt lift trouble
11 Shift motor trouble
30 Controller fan motor trouble
31 Paper exit cooling fan trouble
32 Power cooling/ozone exhaust fan trouble
34 LSU cooling fan trouble

L6

10 Polygon motor trouble (LSU)

L8

01 No Full wave signal
02 Full wave signal width trouble
20 Power controller communication trouble

PC

-- Personal counter not installed

U1

01 Fax battery abnormality.

U2

00 EEPROM read/write error (ICU detection)
05 HDD/Flash/EEPROM data discrepancy
10 SRAM user authentication index check
sum error
11 EEPROM check sum error
(ICU detection)
22 SRAM memory check sum error
23 MFPC section SRAM memory data check
sum error

U2

24 SRAM user authentication counter check
sum error
25 User authentication counter check sum
error (Flash)
30 Serial number discrepency (ICU PCU)
50 HDD section individual data check sum
error
80 EEPROM read/write error (SCU detect)
81 Adjustment value check sum error
(SCU detection)
90 EEPROM read/write error (PCU detect)
91 EEPROM (PCU) check sum error

U5

00 DSPF communication trouble
16 DSPF fan motor trouble
30 DSPF lift-up trouble
31 DSPF tray lift-down trouble
40 DSPF install trouble

U6

00 Desk communication trouble
01 Tray 1 lift motor trouble
02 Tray 2 lift motor trouble
09 LCC lift motor trouble
10 Desk transport motor trouble
20 LCC communication trouble
21 LCC transport motor trouble
22 LCC 24v power abnormality
50 Desk incompatibility trouble
51 LCC incompatibility

U7

50 Communication trouble between main
unit and vendor control

UC

02 CPT-ASIC abnormaility
20 Document control module trouble

42

Efi Trouble Codes

LED Diagnostic Code Cause Action
00 Normal operation condition no diagnostics required.
CF 1B 3C 6D
C0 1D 3E 77
C5 24 40 7F
01 26 43 82
03 27 53 83
05 29 57 84
0E 2B 59 85
10 2D 5D 89
12 35 60 8D
14 37 67 94
16 39 6B 96
Faulty Motherboard
Power Off the Copier.
Recheck all cables and
connections.
Clear the CMOS and Power
up settings.
Replace the motherboard.
C1
C3
49
52
Faulty DIMM.
Faulty Motherboard.
Power Off/On the copier.
Check the DIMM(s) and
reseat them to remove any
oxidation from the
connectors.
If the DIMM is faulty, replace.
Clear the CMOS and power
up settings.
18
4E
69
Faulty CPU.
Faulty Motherboard.
Replace the CPU.
up settings.
23
Motherboard battery is
faulty or dead.
Faulty Motherboard.
Replace the battery..
up settings.
25
8B
8F
Interface board is not
seated correctly in the
PCI slot.
Interface board if faulty.
Motherboard is faulty.
Reseat the interface board.
Replace the interface board.
up settings.
75
93
HDD faulty.
Faulty Motherboard.
Reseat the power and data
cables to the HDD.
Replace the HDD data cables
and/or HDD.
up settings.

43

Jam Cause Codes

Engine:

RSPF:

SPPD1
SPPD2
SPPD3
SPPD4
SPPD5

44

Jam Cause Codes

DSPF

Section Jam Code Description
APPD1_N APPD1 not-reached J AM
APPD1_S APPD1 remaining J AM
APPD2_N APPD2 not-reached J AM
Duplex
APPD2_S APPD2 remaining J AM
CPFD1_N2 CPFD1 not-reached J AM (Cassette 2 feed
CPFD1_N3 CPFD1 not-reached J AM (Desk 1 paper feed)
CPFD1_S1 CPFD1 remaining J AM (Cassette 1 paper feed)
CPFD1_S2 CPFD1 remaining J AM (Desk 2 paper feed)
CPFD2_N4 CPFD2 Not-reached J AM (Desk 2 paper feed)
CPFD2_S2 CPFD2 remaining J AM (Cassette 2 paper feed)
CPFD2_S3 CPFD2 remaining J AM (Desk 1 feed paper)
CPFD2_S4 CPFD2 remaining J AM (Desk 2 feed paper)
DPFD1_N4 DPFD1 not-reached J AM (Desk 2 paper feed)
DPFD1_S3 DPFD1 remaining J AM (Desk 1 paper feed)
LCC LCC paper feed J AM (LPFD1 not reached)
LPFD_SL LPFD remaining J AM (Side LCC paper feed)
MFT Manual feed tray paper feed J AM (MPFD not-reached)
MPFD_S MPFD remaining J AM (Manual feed tray paper feed)
MTR_ILG Motor driver trouble J AM
NO_JAM_CAUSE No J AM. Also used for J AM cancelling.
Main Body
NO_MATCH Parameter no matching

SPPD1 SPPD2
SPPD3
SPPD4 SPPD5 SPOD

45

Jam Cause Codes

POD1_N POD1 not-reached J AM
POD1_S POD1 remaining J AM
PPD1_N1 PPD1 not-reached J AM (Cassette 1 paper feed)
PPD1_N3 PPD1 not-reached J AM (Desk 1 paper feed)
PPD1_NM PPD1 not-reached J AM (Manual feed tray paper feed)
PPD1_NL PPD1 not-reached J AM (Side LCC paper feed)
PPD1_NA PPD1 not-reached J AM (ADU paper feed)
PPD1_S1 PPD1 remaining J AM (Cassette 1 paper feed)
PPD1_S3 PPD1 remaining J AM (Desk 1 paper feed)
PPD1_SM PPD1 remaining J AM (Manual 2 paper feed)
PPD1_SL PPD1 remaining J AM (Side LCC paper feed)
PPD1_SA PPD1 remaining J AM (ADU paper feed)
PPD2_NM PPD2 not-reached J AM (Manual feed tray paper feed)
PPD2_NL PPD2 not-reached J AM (LCC paper feed)
PPD2_NA PPD2 not-reached J AM (ADU paper feed)
PPD2_SM PPD2 remaining J AM (Manual feed tray paper feed)
PPD2_SL PPD2 remaining J AM (LCC paper feed)
PPD2_SA PPD2 remaining J AM (ADU paper feed)
PPD2_PRI PPD2 J AM (Image preparation wait timeout)
SIZE_ILG Size illegal J AM
STOP_JAM Emergency stop request J AM (Controller request)
TRAY1 Cassette 1 paper feed J AM (CPFD1 not reached J AM)
TRAY2 Cassette 2 paper feed J AM (CPFD2 not reached J AM)
TRAY3 Cassette 3 (Desk 1) paper feed J AM
Main Body
TRAY4 Cassette 4 (Desk 2) paper feed J AM

46

Jam Cause Codes

FDOP Finisher door open
FED_N Finisher inlet port sensor not-reached J AM
FED_S Finisher inlet port sensor remaining J AM
FEXIT_S Finisher bundle exit remaining J AM
FFPD_N Finisher saddle not-reached J AM
FFPD_S Finisher saddle remaining J AM
FIN_TIME Finisher paper clearance abnormality J AM
FJPID_N Interface transport inlet port sensor not reached J AM
FJPID_S Interface transport inlet port sensor remaining J AM
FJPOD_N Interface transport outlet sensor not reached J AM
FJPOD_S Interface transport outlet sensor remaining J AM
FPNCH Punch J AM
Finisher
FSTPL Staple J AM
ICU_REQ ICU factor stop J AM
NO_JAM_CAUSE No J AM. Also used for J AM cancelling.
NO_MATCH Parameter no matching
STOP_JAM Emergency stop request J AM (Controller request)
SPPD1_N SPPD1 not-reached J AM
SPPD1_S SPPD1 remaining J AM
SPOD_N SPOD not-reached J AM
SPOD_S SPOD remaining J AM
SPRDMD_S SPRDMD remaining J AM
SPSD_SCN Exposure start notification wait timeout
SPPD2_NR SPPD2 reverse not-reached J AM
SCU
(RSPF/DSPF)
SPPD2_SR SPPD2 reverse remaining J AM

47

Repair Hints

GENERAL SPECIFICATION
Fault Advice
What is the recommended type of
OHP?
Folex BG68 or BG72
(same type used on ARC170-262M).
When browsing an external USB
device, no PDF files are listed
when trying to perform a direct print
job.
To support direct PDF printing, the MX-PKX1 Postscript option must
be installed.
For machines without the Postscript kit installed, only J PEG, TIFF,
PCL & PRN file formats are supported and will be viewed.
Unable to browse sub folders
when using Document Filing with
an external USB device.
When browsing an external USB device, files that are located on the
root directory can only be selected for print..
Data Security Kit installation.
Prior to installing the DSK, ensure the PCU firmware is upgraded to
the following version (or higher):-
MX2300-2700N: PCU 01.04.P0,
MX3500-4501N: PCU 01.06.J 0

PAPER FEED & TRANSPORT
PPD2_S1 paper jams from ALL
cassettes (paper stops at the resist
roller), only when the MXFNX1
Inner Finisher is installed.
Inner Finisher Output Tray failed to raise during copy/print modes
and simulation check (Sim 3-02/03).
Check ALL harnesses that are plugged on the MX-FNX1 Control
PWB (especially CN14) for a poor connection or pinched cable.
PPD2_S1 jams, especially when
recovering from Pre Heat Mode
when the saddle finisher is installed
Upgrade both the MFP and Saddle Finisher firmware to the following
versions (or higher):-
MX2300-2700N: 01.14.P0, MX3500-4501N: 02.06.J 0,
MXFNX2: 010400
PPD2_N1 jams
Check & clean the drum phase sensor & operation. If the sensor is
dirty or faulty, the PCU detects that the drum motor is not rotating
which may cause a PPD2_N1 jam indication.
POD3_N jams
[MX3500-4501N only]
Incorrect operation of the right delivery solenoid arm (sticking)
Replace arm with MARMP0348FCZ1
PPD2_PRI paper jams and/or
various "lock-ups".
Corrupt/Failed System memory. Replace System memory
(DIMM2 - 512MB) on the MFP Controller PWB.
FIN_TIME and/or POD1_N jams,
only when the Inner Finisher is
installed
Sticking Finisher entry gate on the MX-FNX1 (PG section 2, item 18).
Increase the tension of the MX-FNX1 return Spring
(PG section 11, item 11).
A Paper J am is indicated within the
Fuser section, although no paper is
present
If all the sensors are working correctly, check that one of the
thermostats on the fuser unit has not gone open circuit reset.
LPFD_S J ams when feeding from
the MX-LCX1 LCC only
Update the MXLCX1 firmware to v01.02.00 (or higher) so that the
deceleration timing of the paper will not overlap.
POD1_S jam, only when the
Saddle Finisher & Paper pass units
are installed.
[MX3500-4501N only]
Increase the opening of the Paper Pass Unit Flapper by adjusting the
flapper solenoid on the Paper Pass Unit

FED_N jams
[MX-FNX1]
Check that the FED sensor actuator and spring have not fallen out
during transportation refit if necessary.
PPD1_PRI paper jams when
printing various PDF or J PEG files
using 4bit Graphics mode only.
Upgrade both ICU & PCU firmware to the latest version
Paper J am when feeding from
Tray 1 or 2 only.
[MX2300/2700N]
Incorrect Paper Size setting configured.
For MX2300/2700N, the correct paper size must be configured within
Tray Settings (System Settings Menu) for Tray 1 & 2 only.
Also, to prevent a paper jam and the machine history recording a
SIZE_ILG jam type, upgrade the engine and peripheral firmware to
the latest versions (a blank page will exit and a check paper size for
tray message will be displayed,.

48

Repair Hints

COPY QUALITY
Repeating Black Line
(19cm apart )
Check the open/close operation of the LSU Shutter (BK) and perform
the following if the shutter "sticks" open:-
1. Check if there is a burr on the rear side of the BK LSU slit on the
middle base plate (P/G 20-25 - CPLTM6539FC01) and/or the LSU
Shutter (P/G 20-3 PSHT-0107FCZZ) that is attached to the middle
base plate.
2. Ensure the shutter does not touch the DV guide BK when it opens
(P/G 21-21 PGIDM2131FCZZ).
Intermittent colour drop (loss of
colour channel) when copying or
printing.
LSU Shutter operation not working correctly.
1. For Black channel only, check if the LSU Shutter spring has fallen
off or the LSU Shutter is catching the DV unit BK
2. For Cyan, Magenta or Yellow, check the LSU Shutter solenoid is
working correctly - replace if the plunger operation is weak.
Check the 24v supply signal from PCU drops from 24v to approx. 0v
when operating (if the voltage only drops to approx 8.5v, replace the
solenoid).
Corrupt Output (eg Electrical Noise)
Corrupt/Failed System memory. Check/Replace System memory
on the MFP Controller PWB.

TROUBLE CODE
E7-06
Possible corrupt NVRAM or System Memory
Execute Sim 67-17 and retest using multi page copy/print job.
If E7-06 reoccurs, check/replace the system Memory
Caution: Clone the device prior to executing Sim 67-17, as E-
Mail/DNS settings may be erased
F2-50
Check for grease (from the main drive unit) on the drum phase
sensor - Clean and/or replace as necessary.
F6-00
Check that the Fax harness (which is plugged onto the MFP Pwb)
has not been pulled and become unplugged on the Fax PWB side.
F6-98
Ensure the destination setting of the Fax unit matches the machine.
Check Simulations:- 26-06, 66-02 & 66-39.
H4-00 and/or H4-30
[MX3500-4501N only]
Reposiiton the securing washers for HL_OUT_UM and HL_OUT_LM
thermostats so they are located underneath to increase the gap
between the upper/lower heat rollers and themostats.
Also ensure the fuser temperature settings within Sim 43 are all set
back to the default values.
L4-11 (only when the Inner Finisher
is installed)
[MX2300/2700N only]
Upgrade the PCU firmware to v01b03.00 (or higher) and check the
offset shifter (Main Body) is Locked into position
(as per installation procedure)

FAX
No Dial Tone detection when
connected to a PABX system
[MX-FXX1]
Check and adjust the following Fax SoftSW settings (Sim 66-01):-
1.Soft SW53-4 (Dial tone detection) is "0":NO.
2.Soft SW53-3 (Line current detection) change "0":YES to "1": NO
Is it possible to print the Fax Image
on the transaction report when
using PC-Fax?
To enable this function, enter Simulation
66-01 and change the following setting:-
Soft Switch 31, Data Bit 5, Change the value from 0 to 1.

49

Repair Hints

MISC
When attempting to print
documents stored in Document
Filing, the Print button is greyed out
Printer is not enabled in Document Output Options within the
Document Filing Settings.
Log into System Settings as the Administrator, scroll to Document
Filing Settings and then Document Output Options. Select Print.
Upgrade the MFP firmware to 0115P0 (MX23/2700N) or 0207J 0
(MX35/4501N) and then-
Perform Sim 44-13 (using J ig) and ensure the value is between
50-70.
Adjust Sim 44-04, change F=128, K=118, L=128.
Check Sim 43-20, 43-21, 43-22 & 43-23 are set to default.
Check Sim 43-01:-
For MX3500/01N only, set A=170, B=130, Y=185, Z=135
For MX4500/01N only, set A=175, B=150, Y=175, Z/AA=130
Adjust 61-03:-
MX23/2700N only, set S=20, T=20 (Copy & Printer)
MX35/4501N only, set L=16, P=16, T=20, U=20, V=20
(Copy & Printer)
Execute Sim 44-06 (process control) & 46-24 (auto calibration).
Check Fuser performance. Make the following adjustment if symptom
still exists:-
Adjust Sim 43-01:-
MX23/2700N only, set, A=185, B=110, C=165, D=180, E=135,
F=185, G=180, H=135, I=185
For MX35/4501N only, set A=185, B=165, Y=185, Z=135
Adjust Sim 43-04:-
For MX23/2700N set A=180, B=105, C=185, E=180, F=105,
G=185, I=180.
For MX35/4501N only, set A=185, B=105
Poor fusing, especially when using
B/W copy & print modes
For MX3500-4501N only, the table of the fusing temperature range
(Sim 43-01) according to the thickness of the paper used by the
customer can be changed as follows:-
Execute Sim 55-01 and change the default setting from "General
Plain Paper" to "Thick plain paper" by adjusting SW2.
Paper type setting reference (SW2, bit 1-3):-
Switch A (Thin plain paper): Set "010"
Switch B (Thick plain paper): Set "100"
Switch C (General paper (Default)) : Set "000"
Set the value of SW2 from "00000000" to "10000000"
Dead display and no machine
operation, although the Fusing
Heater lamps & Cooling fans
operate.
The Operation Panel Display or
Web Page has missing or blank
data and Sim 22-6 data print is
blank.
Corrupt/Failed System memory. Replace System memory
(DIMM2 - 512MB) on the MFP Controller PWB.
"Error" message when performing
Sim. 44-26 (Forced Execution of
Half Tone Image Correction)
Half tone image correction is outside of the operating specification.
Perform Sim 67-24 (Printer Auto Color Calibration) to bring the
machine closer to specification, which should then allow Sim 44-26 to
be completed without error.

50

Repair Hints

MISC
Replace Toner message, even
though the toner cartridge is not
empty
Check the toner supply pipe to ensure no blockage is present.
For MX2300/2700N, replace the toner down pipe with a modified
version:-
CPIPP0217DS55 (C,M,K), CPIPP0217DS54 (Y)
Also update the engine firmware to the latest level
Unable to power off the device
when using the secondary power
switch only
Possible failure of the Scan-In PWB - check and/or replace.
May also cause "lock-ups" when performing a copy/scan operation.
"Please wait. Automatically
adjusted" message on the display
after completing a copy or print job.
This message is displayed when the machine is cleaning the
secondary transfer belt in between jobs and can be disabled by
changing Simulation 55-03, Soft switch 2, bit 2. (Change from 1 to 0).
Also update the engine firmware to the latest version to increase the
cycle interval of secondary belt cleaning
Flickering or No Backlight on the
LCD Operation display.
Check/Replace the LVDS PWB.

PRINTER FIERY CONTROLLER
PPD2_PRI jams, only when the
Fiery controller is installed
Upgrade the System Software to v2.02 (or higher) and install software
patch 1-RWFWS via the Direct queue, using Fiery Downloader
"Runtime Error" when trying to
configure the Fiery controller, using
Microsoft IE7 only.
patch 1-QHYUV via the Direct queue, using Fiery Downloader
When printing onto A3W paper size,
the printable image (front to rear) is
only 290mm instead of 297mm (A3
Full Bleed).
patch 1-Q5TWS.
Also ensure the latest PCL6/PS Print driver(s) are installed.
Unable to calibrate the Fiery
Controller
When the Fiery controller in installed onto the MX series, a "Through
NIC" system is used to transmit scanned data between the MFD &
Fiery therefore, a valid IP Address must be entered to perform Fiery
calibration.
If a communication error occurs when only using Colourwise Tools
Pro to calibrate the Fiery, ensure the correct Fiery device name is
entered and that the system software has been updated.
Internal Server Error -5 when
printing an encrypted PDF in
booklet mode only.
Current EFI Specification for the Booklet maker does not support
encrypted PDF, although it is still possible to print an encrypted PDF
when booklet mode is disabled (eg. Duplex print with single staple).
To be able to print a PDF using the booklet maker, the document
security settings for the PDF must be disabled.
When using booklet mode with the
Fiery Controller, the output appears
off centre and re-scaled.
Within the MX3500-7000N Fiery driver properties, click on the Layout
tab and un-check "Booklet Best Fit".
Different Front/Back Cover does not
work when using Booklet mode [PS
only]
Upgrade the Fiery System Software to v2.01 (or higher).
In addition, the MFP firmware should also be v0205J 0 or higher.
Scan to desktop doesnt work when
the MXPEX1 EFi controller is
installed
Update the C-J upiter firmware to the latest level to support the
MXPEX1.
In addition, patch Sharpdesk 3.2 with the 1.0.0.6 update.
Note: If Sharpdesk 3.2 CDv1.11 or higher is used, this patch is
already incorporated with the Sharpdesk installation.
The MXPEX1 is not detected after
installation.
To support the MXPEX1, the engine firmware must be updated to the
following version (or higher):- MX3500-4501N - 01.10.J 0 (full
system)
What is the Administrator's
password for the MXPEX1?
The administrator password for the Fiery MX-PEX1 is Fiery.1

51

Repair Hints

PRINTER SHARP CONTROLLER
Printing transparent images from
Adobe In-Design when using the
PS driver, the printed image has a
different colour/background.
When using the Postscript driver, the transparent image is converted
from a Raster object to Vector object which can affect the printed
colour/output, depending on the colour conversion method used.
In order to print the image correctly, change the Transparency
Flattener preset within Adobe In-Design as follows:-
1. Open the [Transparency Flattener Preset] in the [Edit] menu.
2. Click [New].
3. Drag the [Raster/Vector Balance] slider to the left (Value 0).
4. Enter an appropriate name for the preset, click OK.
5. When executing the print job, select the name registered in Step 4
from the [Transparency] list of the [Advanced] menu.
6. Print the document.
When printing tabs using the PCL6
driver only, the first tab sheet will
be printed but the remaining tab
sheets will be blank.
This issue is resolved by updating to the latest WHQL PCL6 driver.
Confirm the installed version by right-clicking and selecting
Properties of the driver, then select the Configuration tab and click
the About button.
How do you enable HP
Compatibility mode?
To enable HP Compatibility mode, enter Simulation
55-03 and change SSW3-7 from 0 to 1.
Printer shows an "Offline" status
when "maintenance required" is
displayed
(eg. VK or DK etc).
The maintenance indication may cause the MX series machine to
stop printing when the SNMP status is enabled for the print queue.
Either reset the maintenance counter after performing the required
maintenance or turn off "SNMP status enable" - Right click the printer
and select properties, click "Port Settings" and uncheck "SNMP
status enabled".
Unable to print Booklets when
printing from Adobe Pagemaker,
using the PS driver.
Before launching Adobe Pagemaker, uncheck "PS Passthrough"
from within the Advanced Tab of the PS Driver (Print Preferences).
To print the document:-
1. Select the File menu, then "Print" and click the "Setup" button
from within the Dialogue.
2. From the Main tab of the driver properties, select the
"Pamphlet" style for the Document (eg "Left" for Binding Edge).
3. Print the document.
Print spooler stops working when
printing to an MX device with an
SC2 printer port configured on
Windows 2003/XP.
Remove/Delete the previous MX drivers using the MX driver removal
utility and SC2 Port and upgrade to the following versions:-
MX Driver Version 03.10.04.257 (or higher)
SC2 Printer Port 2.0.0.19 (or higher)
Alternatively, use a Standard TCP/IP port with the latest print driver.
When printing documents with an
imported greyscale image, the
page counts as colour when using
Automatic colour mode.
Change the Neutral Grey setting from Printers Default to Black
only within the driver properties:-
Colour Tab - Image type (Custom) - Advanced Colour - Neutral Grey
Note: If the imported image is an 8bit RGB J PG or TIFF, CMYK will
be used therefore, the machine will count colour accordingly.
Can the Ethernet speed of the MX
series be fixed?
To fix the Ethernet speed, enter Sim 55-03 and change
SoftSW 6 as follows:-
SW6-1 Auto-Negotiation
0 =Enable, 1 =Disable
SW6-2: Link Speed (when auto-negotiation is Disabled)
0 =100Base TX, 1 =10Base T
SW6-3: Duplex Mode (when auto-negotiation is Disabled)
0 =Full, 1 =Half

52

Repair Hints

PRINTER SHARP CONTROLLER

When printing to a machine without
using the PCL or PS driver (eg from
Dos or Unix) and User
Authentication is enabled, the print
job will not come out.
By default, the machine will treat print jobs with no Username and
Password as a print from the Guest account, which only has B/W
permissions. When the driver is bypassed, the machine may handle
the job as colour. To allow printing from this environment, either:-
1. Set the default print mode from Colour to B/W. Enter Printer
Condition Settings, Default Settings, then change to B/W.
or
2. Change the Other User authority group from Guest to User.
Within User Control, enter User Registration and Modify/Delete.
Press Default User and Other User Within "Authority" on page 2/2
and a User Authority Group which allows B/W & Colour printing
[eg User].
The driver properties are slow to
respond when printing from a Citrix
environment.
Upgrade the MX print driver to the following version (or higher):-
MX Driver a3.10.04.270

IMAGE SEND
Cannot scan to a network folder
within a Domain environment -
Authentication failed error
message appears.
When setting up the destination for a network folder within a domain
environment, you must enter the domain name before the username.
Example: If the domain is Sharp.com and the user is Graeme, then
the login would be =Sharp\Graeme
Machine appears to lock up with
Scanning in Progress displayed
[MX3501/4501N only]
Faulty DSPF Memory PWB check and/or replace.
[CPWBX1695DS528]
Using the Image Send function
and sending multiple documents to
different destinations, the
document is also sent to the
previous destination of the last
transmission
After an Image send transmission, the device can hold the destination
setting for upto 60 seconds, depending on the clear timer setting.
To automatically clear the programmed destination after each
transmission, uncheck "Hold setting for a while after scanning has
been completed" for the required Image Send function (eg Fax)
within the following menu:-
System Settings (Admin Password req'd) - Image send Settings -
Operation Settings - Default Display Settings
Update Sharpdesk 3.2 with NST patch 1.0.0.6.
Note: If Sharpdesk 3.2 CDv1.11 or higher is used, this patch is
already incorporated within the Sharpdesk installation.
If a Proxy server is used, add the IP address of the MFP into the
exceptions list -Open Internet Explorer Properties, "Connections",
"LAN Settings (local area network settings)", "Proxy Server settings",
"Advanced" and then add the IP address of the MFP into the list of
exceptions BEFORE NST INSTALLATION.
In this way, any communication with the copier will not be directed to
the network proxy server.
Also, if HTTP 1.1 is disabled within Internet Explorer, again, the
Network Scanner Tool will fail to locate the MFP device.
Cannot automatically locate an
MX2300-4501 series machine
when using the Network Scanner
Tool for Sharpdesk. If the MFP is
then added manually, an error
occurs.
Note: Network Scanner Tool v3.1(or earlier) cannot be used with the
MX series upgrade to v3.2.

E-MAIL RIC
Maximum number of jobs have
already been reserved message
via E-Mail RIC
This relates to the maximum number of jobs stored within J ob Log
data. If the value 1000 is stored, an e-mail notification will be sent
when 1000 entries are stored.
Adjust the job history value (set higher) or delete job log data.

53

Notes

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