RHRC CITIZENS CHARTER WORK PROGRAM

Activities Expected Output Persons

Responsible
Indicative
Timeframe/
Duration
Conduct the Citizens Charter Workshop Recorded and
Reengineered frontline
services
DAP and RHRC Training
Participants
June 30-July 2, 2014
Organize RHRC CCT Resolution designating
RHRC CCT
RHRC July 3-11, 2014
Revision of initial citizens charter
Refine training-workshop outputs
Complete the recording and
reengineering of all frontline
services mandated for the agencies
to perform
Revised drafts of the
other frontline services
RHRC CCT July 14-18, 2014
Internal Stakeholders Consultation Revised Citizens Charter RHRC CCT July 21-25, 2014
External Stakeholders Consultation Revised Initial Citizens
Charter
RHRC CCT (PNP, AFP,
BJMP, ARMM Agencies,
CSOs, NGOs working for
HR protection and
promotion)
July 28-31, 2014
Review of the Initial Citizens Charter
Submit e-copy of Revised Initial
Citizens Charter to DAP for
technical review

Comments on the
Revised Initial Citizens
Charter
DAP August 1-31, 204
Validation of the reviewed Citizens
Charter
RHRC CCT meet and discuss the
technical comments on submission
Revised Citizens Charter
incorporating the
comments from the
technical reviewers
RHRC CCT September 1-8, 2014


and findings
Revise and Update the Citizens
Charter
Final Review of the revised Citizens
Charter to check if all comments have
been acted upon
Updated Citizens
Charter for the approval
of RHRC Commission en
banc
DAP September 9-22, 2014
Conduct of the Training on Implementing
and Sustaining the Citizens Charter
Implementation plan of
the Final Citizens
Charter of RHRC
DAP, training participants
to the CC formulation
September 23-30, 2014
(2 days)
Approval of the Final Citizens Charter of
RHRC
Transmittal to CSC-ARMM
Agency decision on publication/
communication plan of Citizens
Charter
Approved Citizens
Charter ready for
posting and publication
RHRC October 1-15, 2014
Launching, publication, posting of the
ARMM Citizens Charter
Posted and published
CSC-approved Citizens
Charter
RHRC October 15-31, 2014