PRIMARY RESPONSIBILITY:

Should be able to handle both voice, non-voice and email process

Understand the impact of attitude in handling calls professionally
Provide customers with product and service information
Enter customer information and process service transactions.
Identify and escalate priority issues, route calls to appropriate resource
Follow up customer calls where necessary.
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers over the
phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Meets commitments to customers and organization
Candidate should have good spoken & writing skills


EDUCATION & EXPERIENCE:

Education: 10 + 2 required, graduate
Experience: Min 2 years of experience


SKILL SET:

Customer Service / Operations, Back Office, Inbound / Outbound call handling, Email services


PERSONAL ATTRIBUTES:
Hardworking, flexible and should be ready to take up challenges, proactive communication





BUDGET RANGE: As per the organization standards, Around 15K


ANY OTHER REMARKS: NA