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bizhub 283 - ALL ACTIVE SOLUTIONS

February 2013
Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.
Legal Noti ce
This document i s desi gned as a diagnosti c tool , primaril y for Konica Minol ta's support personnel, and authorized
servi ce representati ves. Konica Mi nolta recommends that all service be performed by an authorized servi ce
representati ve. Users are responsi bl e for seeking advice of a Konica Minolt a authori zed servi ce representative
regardi ng the i nformat ion, opinion, advice or content of thi s document.
USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED
ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF
EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY
DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
This document contains information that was exported directly from Konica Minolta's SSD
Support knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
SSD SUPPORT SOLUTIONS
bizhub 283 Abnormal noise or odor
Solution ID 4 Solution Usage TAUS1001638EN*
Description
FS-529, noise when the up/down tray moves down to the home position after completing a job.
Solution
CAUSE: Finisher firmware update is required.

SOLUTION: Please install attached FS-529 firmware version GC1-04 (file name: A0EDFW.tar for bizhub C360 series or A1UDFW.tar for bizhub 423
series). The firmware is also available for download via the Konica Minolta Download Selector.
Notes :
1.The firmware prevents the tray from moving down to home position after completing a job. The up/down tray will now start to move to home position when
starting the next job.
2. Please refer to the attached Release Notes prior to installing the firmware. To view a PDF, you may need to download a free copy of Adobe Reader.

Solution ID 2 Solution Usage TAUS1103697EN*
Description
FS-529, abnormal noise when exit tray moves.
Solution
CAUSE: The Exit Tray Lift gear is broken.

SOLUTION: Please replace the gear with a modified one per instructions in attached Bulletin Number 7663. This modification has been applied to finishers
with serial numbers above A0U7WY1014536 and A0U7WY2006753 .
IMPORTANT: The Tray Gearassembly (p/n A0U7 PPD0 00) is available andall other parts listed are not necessary to repair the Exit Tray Lift gear.
The new style motor does not need to be installed, but the pulse disk will have to be adjusted to insert and rotatefreely in the detection sensor.
Notes :
1. The Tray Gear assembly (p/n A0U7 PPD0 00)should be compatible with both unmodified and pre-modified finishers.
2. There are two (2) versions of the FS-529. Please use Item #A0U7WY 1 ("older" version) designed only for the bizhub C360/C280/C220 and Item
#A0U7WY 2 for the bizhub 36/42/423/363/283/223 .
The serial number on the finisher will be different between the two items. The serial number begins with the item code (example: A0U7WY1 xxxxxx).
Item #A0U7WY 2 will work with all the models.
3. Please refer to attached configuration documentation. To view a PDF, you may need to download a free copy of Adobe Reader.

Solution ID 1 Solution Usage TAUS1000470EN*
Description
The machine displays an open door indication and an abnormal whirring noise can be heard at power ON. There is no arrow on the display indicating the
open door section.
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bizhub 283 Abnormal noise or odor
Solution
CAUSE: There may be a loose connection on the SD-509 SDCB or the board has failed. The Center fold roller motor (M25) continues to run.

SOLUTION: Reseat all the connections on the SDCB (PWB-SD).If the problem persists, replace the SD drive board (p/n A10D H100 03).
SPECIAL NOTE : Solution contribution by J im DiSarro, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1103786EN*
Description
DF-621, document feeder is noisy when conveying originals.
Solution
CAUSE: There are areas of the DF that need to be acoustically modified.

SOLUTION: To lessenconveyance noise, the Clean Motor Drive system has been changed from gear drive to belt drive. With this change, the following
changes have been implemented.

M4 (p/n A143 PP6V 02) has been changed to a Motor Assembly (p/n A143 PP98 00).
Gear 50T (p/n A143 PP4A 01) has been changed to a Pulley (p/n A143 PP97 00).
A Timing Belt has been created. (p/n A143 PP94 00)
Two Spacers (p/n A143 PP7R 00) have been discontinued.
Spacer (p/n A143 PP95 00) has been created.
Pin location of the Harness Assembly (p/n A143 PP8B 03) has been changed as shown below.
A Clean motor J IG (p/n A143 PJ G0 00) has beencreated in order to easily install the Motor Assembly.




<Parts Guide Manual: Page 8>

DETAIL OF CHANGE







<Wire Harness Assembly>

<Detail: Clean Motor J IG>





Notes :
1. Please use the Clean Motor J IG when installing the Motor Assembly and Pulley.
2. When mounting the new Motor Assembly, Pulley, Timing Belt, Spacer and the Harness Assembly on pre-modified machines, they must be mounted
together as a set.
3. DF-621 serial number cut-in is A143WY1123655 and onward.
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bizhub 283 Abnormal noise or odor
Solution ID 0 Solution Usage TAUS1103785EN*
Description
DF-621, document feeder is noisy when feeding originals.
Solution
CAUSE: There are areas of the DF that need to be acoustically modified.

SOLUTION: The following changes have been implemented.

The shape of the Stopper has been changed, and a Damper has been added.
ASponge has been added to the Cover and Friction Sheet Assembly.
AWasher has been added to the Paper Feed Roller Shaft.





<Parts Guide Manual: Page 6>

DETAIL OF CHANGE






<Damper: Standard For Attachment>



<Sponge (p/n A143 PP9F 00): Standard For Attachment>



<Sponge (p/n A143 PP9D 00): Standard For Attachment>




Note : DF-621 serial number cut-in is A143WY1119340 and onward.
Solution ID Solution Usage TAUS1100428EN*
Description
Abnormal noise occurs when the output paper is fedfrom J S-504/J S-505.
Solution
CAUSE:Themylar protection coverhas peeled away from the frame and is touching the gear.

SOLUTION:Replace the protection cover (p/n A083 1056 00).

Note :Please refer to attached documentation for more detail.To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by KMBT (J apan)
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bizhub 283 Abnormal noise or odor
Solution ID Solution Usage TAUS1100476EN*
Description
Noise from the receiver (the telephone is off-hook) when you listen to a voice response such asa weather forecast service.
Solution
CAUSE: The cutoff frequency of 3.9kHz makes it difficult to listen to the program.

SOLUTION: Change the cutoff frequency of the low-pass filter circuit on the FAX board from 3.9kHz to 3kHz.Replace the FK-508 board (p/n A22M H01W 06)
if deemed necessary.

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bizhub 283 Breakage, damage, malformed, removed part
Solution ID 1 Solution Usage TAUS1103824EN*
Description
C0202 (Tray 1) or C0204 (Tray 2)error code.Traymight not rise and indicates "out of paper" soon after it has been pushed in.
Solution
CAUSE: Actuator (Lever) for the upper limit sensor is hit very hard by the paper tray when opening/closing the drawer, and the Lever breaks.Upper limit
sensor (PS12/PS22) is either not activatedby the actuator(generating the error codes) oris always actuated(generating the out of paper message).

<Parts Guide Manual: Page 13, 16>



SOLUTION: Replace the current Lever (p/n A1UD 5611 00) with the modified one (p/n A1UD 5611 01).



APPLIED PRODUCT INFORMATION

Solution ID 1 Solution Usage TAUS1104272EN*
Description
The AU-201H does not work even though the correct driver is installed.
Solution
CAUSE: The AU-201H HID Card Authentication unit (Item #7640005064) has been mispacked by the vendor and is not compatible with the MFPs. This unit
does not have a slot. If you have a unit with the card slot, it is the correct unit.

SOLUTION: Units that do not have the card slot will not work and need to be exchanged. Please contact Service Operations to arrange for an exchange.
Note : Attached is a picture of the working version of the AU-201H.
Solution ID 1 Solution Usage TAUS1200594EN*
Description
The DF pad (White Sheet) detaches from DF-621 when opening it.

Solution
CAUSE: The DF pad (p/n A143 1123 02) adheres to the platen.

SOLUTION: As a temporary countermeasure, install the 4 spacers (p/n A143 P182 00)as shown in the attached procedure. To view the PDF, you may need
to download a free copy of Adobe Reader.

Solution ID Solution Usage TAUS0801519EN*
Description
J S-504/J S-505, lower tray lever breakage.
Solution
Please refer toBulletin Number 6481for details. To viewthe PDF, you may need to download a free copy of Adobe Reader.

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bizhub 283 Breakage, damage, malformed, removed part
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bizhub 283 Controller - no or slow print, scan failure, garbled data, lockup
Solution ID 27 Solution Usage TAUS0900085EN*
Description
Unable to scan to E-mail using a MicrosoftExchange Server 2007.
Solution
CAUSE:The MicrosoftExchange Server is not set up correctly.

SOLUTION:Please use the attached settings to set up scan to E-mail on the MicrosoftExchange Server 2007.
CAUTION : Theattached instructions to create an Anonymous SMTP Receive Connector are not to be attempted by a technician. They are provided only
for use by an experienced MicrosoftExchange 2007 Administrator.Failure to follow these instructions in any way may have a detrimental effect on E-mail
flow in Exchange2007. The instructions provided have been tested numerous times and are known to work. They are currently in production use in-house at
Konica Minolta and several customer environments.
Note :To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution byJ im DiSarro/Dave Bruni, Workgroup/SSD
Solution ID 19 Solution Usage TAUS1103979EN*
Description
"Server Connect Error" when Scanning to SMB to MacintoshOS 10.7 "Lion" and OS 10.8 "Mountain Lion"
Solution
CAUSE:Applehas changed from SAMBA to their own SMBX. SMBX supported SMB 1.0, SMB 2.0 and assume Unicode.
SMB Scan from Konica Minolta MFPs no longer functions at this time.

SOLUTION:Konica Minolta hasreleasedSpecial firmware to correct this issue forthe following models along with the required device configuration.

Firmware Versions
bizhub C25 PP_version 0117, CC_version 0124 (Maintenance Release 2)
bizhub C35 ContFW_30G0101605 (Maintenance Release 4)
bizhub C652DS/C552DS version GC6-C5
bizhub C360/C220/C280 version GC6-C6
bizhub C652/C552/C452 version GC6-C5
bizhub C650/C550/C451 version GPG-R6
bizhub C353 version GPG-R6
bizhub C253 verson GQG-R6
bizhub C203 version GRG-R6
bizhub 652/552 version GC3-F7
bizhub 423/363/283/223 version GC6-C8
bizhub 501/421/361 version GDL-21
bizhub 601/751 version GCH-20

For the bizhub C224-C754 series please be sure to change (confirm) the following settings to perform Scan to SMB:
*Select ON on Direct Hosting setting in SMB settings
*Select v1/v2 on NTLM Settings of Client Settings in SMB settings
*Set the date/time on MFP to the same date/time on PC (Mac 10.7)


Maximum tolerance is plus or minus 2 hours

The following Device Configuration settings are necessary for Mac 10.7.x
-Select "ON" on Direct Hosting setting in SMB Settings.
-Select "V1/V2" on NTLM Settings of Client Settings in SMB Settings.
-Synchronize Date/Time of the MFP to the Date/Time of the target Mac OSX 10.7 system (maximum tolerance is plus or minus 2 hours).

Notes :
1. The firmware is available via the Konica Minolta Download Selector.
2. The following firmware versions listed belowwere originally released to correct this issue but have been pulled from the Download Selector due to a bug,
please use the firmware versions listed above.

[DO NOT USE]
bizhub C353 version GPA-R6
bizhub C253 version GQA-R6
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bizhub 283 Controller - no or slow print, scan failure, garbled data, lockup
bizhub C203 version GRA-R6
bizhub C650/C550/C451 version GPA-R6

3. As a Scan to SMB workaround, please use Scan to FTP.
The GUI for the FTP Server was removed, so to use Scan to FTP you have to activate FTP Server via the Terminal first. For more information please see
AppleArticle HT4704 - Lion Server: Enabling the FTP service .
4.Please be aware that the FTP service with MacintoshOS 10.7 "Lion" is not secure.
5. There are no plans for the development of special firmware to support 10.7 SMB scanning for the following models:


bizhub 500/420/360

bizhub 600/750

bizhub C250/C252/C300/C351/C352/C450
Solution ID 17 Solution Usage TAUS1001661EN*
Description
Setting up Scan-to-E-mail using a account.
Solution
Please perform the procedures mentioned in the attached documentation. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Gmailsettings are:


pop.gmail.com in the Incoming mail (POP3, IMAP or HTTP) field

smtp.gmail.com in the Outgoing mail (SMTP) field
Gmailuses Secure Sockets Layer (SSL)

Port 465 SSLin the Outgoing mail (SMTP)
Port 587 START TLS in the Outgoing mail (SMTP) (if SSL is unavailable)
Port 995SSL in the incoming mail (POP3)
Gmailalso requires POP download to be enabled. This is located under settings, Forwarding and POP/IMAP. Make sure Enable POP for all mail is
selected. Be sure to save changes.
Note : For for setting up Scan-to-E-mail, please see the following solutions:


How to scan to E-mail using Emperon controller.

The Start button is amber when attempting to scan to E-mail.

Scan to E-mail is not working; Start button is amber (orange).
Solution ID 8 Solution Usage TAUS1200083EN*
Description
How to set up MicrosoftExchange 2007/2010 with authentication.
Solution
Please perform the following steps:


Basic checks before starting
1. Verify DNS is working on the MFP. This can be verified by PINGing Google.com fromPING confirmation in Network settings/Detail settings.
2.Set up time adjustment to sync to the Active directory or Exchangeserver. Verify that the date and time on the machine are correct after syncing.
3. Verify a valid E-mail account is created for the MFP on Exchange. If the machine does not havean account, please verify that a valid account is being
used.


On Exchange
4. Create a new receive connector in Exchange.
5. Under the General tab of the connectorplease specify the full FQDN of the Exchangeserver.
6. Under the Network tab of the connector please add the MFP TCP/IP address to the list of local TCP/IP addresses to receive E-mail.
7. Under the Authentication tab of the connector please verify that Transport Layer Security, Basic Authentication and Exchange Server authentication are
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bizhub 283 Controller - no or slow print, scan failure, garbled data, lockup
checked.
8. Under the Permissions tab of the connector please verify that anonymous, exchange servers and exchange users are checked.


On the MFP
9. Verify that the machine and admin E-mail addresses are a valid ExchangeE-mail addresses.
10. Verify that Start TLS is selected on port 587.
11.Make sure tocheck theSMTP authentication check box.
12. Input the user name and password of the Exchangeaccount assigned to themachine.
13. Set the domain name under theSMTP authentication section.
14. Send a test E-mail and verify that the machine functions as intended.
Note : For additional detail please refer to attached documentation. To view the PDF, you may need to download a free copy of Adobe Reader.

Solution ID 6 Solution Usage TAUS0702135EN*
Description
T81 when attempting to transmit a fax TX using one-touch dialing.
Solution
CAUSE: Dial tone not detected.Fax TX off hook is OK. Fax RX is OK.

SOLUTION: When setting up one-touch dialing, insert at least one extra pause to allow time for the PBX dialtone to be detected.Also make sure to disable
Dial Tone Detection ; go to:
1. Service Mode.
2. Fax.
3. Network.
4.Network Setting2.
5, Dial Tone Detection and set it to OFF.
Solution ID 6 Solution Usage TAUS1103932EN*
Description
A code CD002is displayed when PC faxing. The error is most commonly seen with these workflows:


Sending amulti-destination fax from a PC (PC-Fax).

One or some of the destination is busy,sending the MFP into redial-waiting mode.

The redial failed due to a busy stateat the receiving machine.
Solution
CAUSE:This has been identified as a firmware bug associated with version GC4-C4 firmware.

SOLUTION: Please install firmware versions:

The firmware is available via the Konica Minolta Download Selector.
Solution ID 5 Solution Usage TAUS1103925EN*
Description
Contextless LDAP authentication for NovellOES.
Previous to this firmware release, a user had to know in which container their login object existed inorder to login to the MFP.They had to use the entire
context, or path, to the user's login object.
If the context or path contained many containers or organizational units, the user would haveto type the entire path to the login object, including the login
name, in order to authenticate successfully to the MFP.
Solution
Using the following firmware, a designated user with no special authority other than a normal user (browser to the tree rights required) can be created and
assigned to the MFPthat will walk the eDirectory tree and find the login object for the user that is logging in.
The following firmware and special configurationare required to employ this functionality.
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bizhub C652/C552/C452 GPA-C2 A0P00Y0-F000-GPA-C2.exe

bizhub C652DS/C552DS GPA-C2 A1DM0Y0-F000-GPA-C2.exe

bizhub C360/C280/C220 GPA-C2 A0ED0Y0-F000-GPA-C2.exe
The following DIP switches are necessary to activate the features.
220x00 :User search function to find other user's E-mail address
230x00 :0x00 =Display E-mail icon under Direct Input tab
0x08 =Do not display E-mail icon under Direct Input tab
370x02 : Reserves button four for special LDAP tree walking to eDirectory
430x83 : Contextless login enables and sets the From field to User ID E-mail address
480x18 :Set search filter for CN as well as display E-mail addresses as default LDAP search resultinstead of Fax numbers


bizhub 423/363/283/223 GPA-C2 A1UD0Y0-F000-GPA-C2.exe


bizhub 652/552 GP4-F7 A2WU0Y0-F000-GP4-F7.exe
The following DIP switches are necessary to activate the features.
220x00 :User search function to find other user's E-mail address
230x00 :0x00 =Display E-mail icon under Direct Input tab
0x08 =Do not display E-mail icon under Direct Input tab
370x02 : Reserves button four for special LDAP tree walking to eDirectory
430x83 : Contextless login enables and set From field to User ID E-mail address
480x18 :Set search filter for CN as well as displays E-mail addresses as default LDAP search resultinstead of Fax numbers
Notes :
1. The firmware is available via the SSD Download Selector on MyKonicaMinolta.com.
2. For more information about configuring contextless authentication, refer to the attached PDF document. To viewthe PDF, you may need to download a free
copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Solution ID 4 Solution Usage TAUS1000835EN*
Description
"Device not supported" message when trying to initiate scanning.
Solution
CAUSE: A different driver needs to be used.

SOLUTION: Install the Real-Time NonGUI TWAIN special driver is to support these models.
This driver adds the support for:
C552DS/C652DS
C452/C552/C652: Ver.90
C220/C280/C360: Ver.88
601/751: Ver.20
223/283/363/423

NOTE: The driver can be downloaded at ftp://special:12345@onyxftp.mykonicaminolta.com/twain/KMRMTW_Ver3.1.2.26_NoGUI.zip

SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS
Solution ID 4 Solution Usage TAUS1002011EN*
Description
Cannot print or browse to the PageScope Web Connection. The machine can be PINGed.
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bizhub 283 Controller - no or slow print, scan failure, garbled data, lockup
Solution
CAUSE: The Hard Disk Drive (HDD) is corrupt.

SOLUTION: Format the HDD using a logical format and if necessary replace it.

HD-501 (p/n 9J 06 M705 00)
HD-503 (Item #15NL)
HD-508 (Item #A0DDWY0)
HD-509 (Item #7640008435)
HD-510 (Item #A0P7WY1)
Hard Disk Drivefor bizhub C220/C280/C360/C452/C552/C652/C552DS/C652DS/552/652 (p/n A2X0 M72C 00)
HD-516 - Optional Hard Disk Drivefor bizhub 223/283 (Item #A2ACWY1) and standard Hard Disk Drive for bizhub 363/423 (p/n A2X0 M72C 00)
Solution ID 4 Solution Usage TAUS1100379EN*
Description
Forms for AS/400do not print.
Solution
CAUSE:PCL corruption.

SOLUTION: Please install the following Specialfirmware.


bizhub 361/421/501:version GDJ -21

bizhub 601/751:version GCA-20


bizhub 552/652:version GC2-F4

bizhub 223/283/363/423:version GC2-C2

bizhub C220/C280/C360:version GC4-C4

bizhub C452/C552/C652:version GC4-C4

bizhub C552DS/C652DS:version GC5-C5


bizhub C650/C550/C451: version GP1-R6

bizhub C353: version GP1-R6

bizhub C253: version GQ1-R6

bizhub C203: version GR1-R6
These are special ROMs;the correction will not be added to mass production.
Note : The new firmware is available via the SSD Download Selector on MyKonicaMinolta.com.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Solution ID 3 Solution Usage TAUS0902597EN*
Description
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bizhub 283 Controller - no or slow print, scan failure, garbled data, lockup
FK-502/FK-508, error R18 when receiving faxes. Memory fullmay bedisplayed withthe data light constantly ON.
Solution
PROBABLE CAUSES:
1. Incorrect settings.
Check fax settings, Marketing area, Phone line specification, PSTN or DSL. Adjust as necessary.

2. The Fax File Format orthe Hard Disk Drive (HDD)spaceis corrupt.
Perform aFax File Format. This will clear the constantON state of the data light. If the probem persists, format or replace the HDD.

HARD DRIVE ITEM / PARTNUMBERS


bizhub C203/C253/C353/C451/C550/C650 (p/n A00J M723 00)

bizhub 600/750
HD-503 (Item #15NL)


bizhub 360/420/500
HD-505 (Item #16GA)


bizhub 361/421/501
HD-509 (Item #7640008435)


bizhub 601/751
HD-510 (Item #A0P7WY1)


bizhub C220/C280/C360/C452/C552/C652/C552DS/C652DS/552/652 (p/n A2X0 M72C 00)


bizhub 223 * /283 * /363/423 (p/n A2X0 M72C 00 - standard for bizhub 363/423 )
* HD-516 (Item #A2ACWY1 -optional for bizhub 223/283 )
Solution ID 2 Solution Usage TAUS1001622EN*
Description
Fax transmit is timing out and going to a redial state before the fax is done transferring.
Solution
CAUSE: Incorrect settings.

SOLUTION: Lower the baud rate of the machine to the slowest speed (i.e., 2400). After the problem is resolved, slowly bring the speed back up until the fax
fails to provide the fastest speed possible. To set the max speed:
1. Access Service Mode.
2.Select FAX.
3. Select V34: TX Max Speed.
4. Set the TX speed to 2400.
Solution ID 2 Solution Usage TAUS1002378EN*
Description
FK-508, protocol errors.
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Solution
CAUSE:The ECM mode (error correction mode) needs to be disabled.

SOLUTION: To disable ECM:
1. Access Tech Rep mode.
2.Stop 0, 0, Stop 0, 1.
3. Touch FAX .
4. Touch Communication .
5. Touch Others .
6. Select ECM Function and set to OFF .
7. Select at bottom Coding Ability to MH only .
8. End back to basic screen.
9.PowerOFF for 10 secondsthen power ON.
SPECIAL NOTE : Solution contribution by Don St. Onge, Workgroup/SSD
Solution ID 2 Solution Usage TAUS1002468EN*
Description
AS/400drops connection during paper out condition.
Solution
CAUSE:Duringa paper-out condition, the AS/400starts a timer and waits for the condition to clear.The MFP does not send status to AS/400,
and,therefore, the timeout expires and the connection is dropped. A firmware update is required.

SOLUTION: Please update the firmware.


For Color products, download and install firmware version GCK-B8.

For B&W products, download and install firmware version GCR-C0.
The firmware can be obtained from the Konica Minolta Download Selector.
Notes :
1. On the MFP, pleasesetDIPSW 61 to 0x04 .This setting disables the timeout and causes themachine to send status to the AS/400.
2.On the AS/400, please use the following settings:


Inactivity timer: INACTTMR *NOMAX

Printer error message: PRTERRMSG *INFO

User-defined options: USRDFNOPT ERRMSGINFO
3. Please consult the following IBM document for further information:
Configuration Settings and Error Messages for *LAN 3812 SNMP Device Descriptions
4. See attached document for AS/400 screen shots. To view the PDF, you may need to download a free copy of Adobe Reader.

Solution ID 2 Solution Usage TAUS1103673EN*
Description
FK-502/FK-508, R02 error code is displayed when receiving faxes.
Solution
CAUSE: Corrupt fax configuration/memory.

SOLUTION: Initialize the fax. Please refer to attached procedure. To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
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Solution ID 2 Solution Usage TAUS1103775EN*
Description
A Server Connect Error occurs when scanning to a Mail Server requiring SMTP Authentication.
Solution
CAUSE: By default, theMFP sends its SMTP Authentication credentials as "AUTH DIGEST MD5". If a mail server requires "AUTH LOGIN" Authentication, a
Server Connect Error occurs.

SOLUTION: This issue is addressed by updating the firmware, setting a DIP switch, and configuring SMTP authentication correctly.
1. Update the firmware to versionGC1-C2 or GC2-C2.
2. In Service Mode g System 2 g Software Switch Settings, set DIPSW No. 16 to Hex:0x10.
3. Press FIX then reboot the MFP.
4. At the MFP panel, or through PageScope Web Connection (PSWC), configure the network and DNS Server settings.
5. Configure the E-Mail SMTP settings for the mail server. When configuring SMTP authentication, the full E-mail address mjust be entered in the SMTP
Authentication User ID field.
Note : The firmware is available via the SSD Download Selector on MyKonicaMinolta.com.
SPECIAL NOTE : Solution contribution by Mark Kemp, ESS
Solution ID 2 Solution Usage TAUS1200032EN*
Description
Unable to scan to E-mail using a MicrosoftExchange Server 2007 or 2010 and the customer does not want to set up an Anonymous SMTP Receive
Connector to alloweach MFP TCP/IP address to connect anonymously.
Solution
CAUSE: A non-anonymous connection needs to be configured.

SOLUTION: In addition to the normal SMTP settings entering the SMTP Host name and other details, the SSL/TLS Setting must be set to Start TLS and the
Administrator E-mail Address must be populated with a working Exchange E-mail (service account). The related settings are outlined below and may vary
slightly between model families.
1. In the Administrator mode, select Administrator/Machine Settings g Administrator Registration. Input the Admin Name and a working E-mail address
(service E-mail account). Touch OK.
2. Network Settings g E-mail Settings g E-mail TX (SMTP).
a. On the screen 1 of 5, set the Scan to Email ON.
b. In screen 2 of 5, set the SMTP Host Address.
c. In screen 5 of 5, under the SSL Setting, set to Start TLS
d. Touch the Detail Setting icon in the lower left.
e. Touch SMTP Authentication.
f. Enter the working User ID, password and Domain Name.
g. On newer MFPs, there is a screen 6 of 6. The 6 of 6 allows for Certificate Verification Level Settings. All values should be set to Do not Confirm if there is
no certificate in use.
3. Confirm functionality
CAUTION : Theattached instructions to create an Anonymous SMTP Receive Connector are not to be attempted by a technician. They are provided only
for use by an experienced MicrosoftExchange 2007 Administrator.Failure to follow these instructions in any way may have a detrimental effect on E-mail
flow in Exchange. The instructions provided have been tested numerous times and are known to work. They are currently in production use in-house at
Konica Minolta and several customer environments.
Note :To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID 1 Solution Usage TAUS1002075EN*
Description
FK-508, when the fax answers the line, it directly goes to a busy signal. When off hook is selected, loud noises are heard.
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Solution
CAUSE: The MFP board (MFPB)is faulty or has failed.

SOLUTION: Replace the MFP board (p/n A1UD H020 02 for the bizhub 223/283 and p/n A1UD H021 02 for the bizhub 363/423 ).
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1002214EN*
Description
Scan-to-SMB is not working in a domain environment. The machine errors out with login errors.
Solution
CAUSE: Domain settings are not configured on the machine.

SOLUTION: Make sure that the network domain name is entered into the machine. Also, if the domain name is entered into the machine, do not use the
domain name in the username.
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1100299EN*
Description
How to set theMFP to default to TIFF when forwarding a fax.
Solution
To set theMFP to default to TIFF when forwarding a fax,perform the following:
1. Enter Service Mode.
2. Select System 2.
3. Select Software Switch Setting and set software switch 28 to a hex value of 08.
4.SelectFix.
5. Select End.
6. Select Exit and reboot the MFP.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1100539EN*
Description
When printing a PDF version 1.6 or higher via USB, the file will not print from the MFP.
Solution
CAUSE: Direct Print via USB does not support PDF version 1.6 or higher.

SOLUTION:This is the machine specification as reported by J apan.
SPECIAL NOTE : Solution contribution by Craig Blyther, ESS
Solution ID 1 Solution Usage TAUS1100591EN*
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Description
Image log transfer failure indication when scanning to FTP or WebDAV server.
Solution
CAUSE:The settings to keep logs of input and output image data for security purposes are set incorrectly.

SOLUTION:Enter Service Mode a System 2 a Software Switch Setting and set switch No. 63 to HEX 01then exit Service Mode.
SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1103859EN*
Description
Machine drops off network after about an hour.Rebooting will temporarily correct.
Solution
CAUSE: PWB-MFPB has failed.

SOLUTION: Replace the PWB-MFPB (p/n A1UD H020 02 for bizhub 223/283 or p/n A1UD H021 02 for bizhub 363/423 ).
SPECIAL NOTE : Solution contribution by Melvin Talbert, Systel Business Equipment Co., Inc.
Solution ID 1 Solution Usage TAUS1104220EN*
Description
How to have standard Fax/Scan screenbe the default a fter setting up RightFaxon the MFP .
Solution
Please install the following Special firmware.


bizhub 223/283/363/423 version GPA-C2

bizhub 652/552 version GS3-F7
Notes :
1. SetDIPSW No. 73 to Hex 0x04=standard Fax/Scan screen.
2. Thefirmware is available for download via the Konica Minolta Download Selector
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS


Solution ID 0 Solution Usage TAUS1100543EN*
Description
"No registered one-touch destination available" is displayed when attempting to scan to E-mail.
Solution
CAUSE: Incorrect setting.

SOLUTION: Enable E-mailTX by performing the steps below:
1. Enter the Administrator Mode.
2. Select Network settings.
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3. Select E-mail settings.
4. Set E-mail TX (SMTP) to ON.
5. Set Scan to E-mail to ON.
SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD

Solution ID 0 Solution Usage TAUS1103662EN*
Description
SMB scan fails and server connect error is indicated.
Solution
CAUSE:Incorrectdomain setting.

SOLUTION: To select the correct domain setting:
1. Press the Utility/Counter key.
2. The Utility Mode screen will appear.

3. Touch [Administrator Settings].
4. Enter the password. (The administrator password is initially set to 12345678.)
5. Touch OK.
6. Select [Network Settings].
7. Select [TCP/IP Settings].
8. Select [DNS Domain] and clear the entry for the DNS domain.
SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Solution ID Solution Usage TAUS1001505EN*
Description
The machine will spool very slowly when printing from a Macintosh. Printing from MicrosoftWindows PCs are fine.
Solution
CAUSE: The HDD has become corrupt.

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SOLUTION: Format the HDD and replace it if necessary.

HARD DRIVE ITEM / PARTNUMBERS


bizhub C250/C250P/C252/C252P/C300/C350/C351/C352/C352P/C450/C450P
HD-501 ( p/n 9J 06 M705 00)


bizhub C203/C253/C353/C451/C550/C650 (p/n A00J M723 00)

bizhub 600/750
HD-503 (Item #15NL)


bizhub 200/250/350/222/282/362
HD-504 (Item #4599461)


bizhub 360/420/500
HD-505 (Item #16GA)


bizhub C353P
HD-508 (Item #A0DDWY0 or p/n A00J M723 00)


bizhub 361/421/501
HD-509 (Item #7640008435)


bizhub 601/751
HD-510 (Item #A0P7WY1)


bizhub C220/C280/C360/C452/C552/C652/C552DS/C652DS/552/652 (p/n A2X0 M72C 00)


bizhub 223 * /283 * /363/423 (p/n A2X0 M72C 00 - standard for bizhub 363/423 )
* HD-516 (Item #A2ACWY1 -optional for bizhub 223/283 )
Solution ID Solution Usage TAUS1001970EN*
Description
Aftersetting softwareswitch 72 to Hex01for FTP Printing,unable tolog in and print.
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bizhub 283 Controller - no or slow print, scan failure, garbled data, lockup
Solution
CAUSE: Firmware update is required.

SOLUTION:Install firmware version GCN-B5 or later for bizhub 223/283/363/423 and version GCZ-B4 or later for bizhub
C220/C280/C360/C452/C552/C652/C552DS/C652DS . The latest version firmware or system software is also available via the Konica Minolta Download
Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Note : The UserID andPassword for printing.
User ID: ftpprn
Password: ftp6626
SPECIAL NOTE : Solution contribution by KMBT (J apan)
Solution ID Solution Usage TAUS1002438EN*
Description
When calling aTest Page from the Printer menu,pages of PJ L codes are printed.
Solution
CAUSE: Data on the Solid State Drive (SSD) is corrupted (no HDD installed).

SOLUTION:Perform a Physical format of the SSD in Service Mode.
1. Call the Service Mode to the screen.
2. Touch these keys in this order: [State Confirmation] a [Memory/HDD Adj.] a [SSD
Format].
3. Touch [Physical Format].
4. Press the Start key to start the formatting sequence.
5. The sequence will be automatically terminated as it is completed.
6. Turn OFF the main power switch for more than 10 seconds then turn it ON.
SPECIAL NOTE : Solution contribution by KM Australia (BAU)
Solution ID Solution Usage TAUS1002530EN*
Description
Unable to LPD print if the length of a file path name is over 256 bytes.
Solution
CAUSE: Firmware update is required.

SOLUTION: Please install Special firmware version GCA-C0. This firmwareis available via the Konica Minolta Download Selector. Access the Selector from
SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Solution ID Solution Usage TAUS1002537EN*
Description
When scanning to E-mail and binary division is set to ON, there is a Server connect error, "Deleted due to error".
Solution
CAUSE:The optional HD-516 is not installed.

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SOLUTION:Install the optional HD-516 (Item #A2ACWY1) and then set binary division to ON.
SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD
Solution ID Solution Usage TAUS1100146EN*
Description
SMB scanning to local folder fails on a PC that has Norton Security Essentialsinstalled.
Solution
CAUSE: Norton Smart Firewallblocks the connection.

SOLUTION: First make sure that MicrosoftWindows Firewall is OFF then, in Norton Internet Security:
1. Go to Settings g Network Settings g Smart Firewall g Advanced Settings g General Rules.
2. Add Rule.
3. Allow.
4. Connections To and From.
5. Only Computers Listed.
6. Click Add.
7. TCP/IP address of MFP.
8. Allow all types of connections.
9. Click Next.
10. Click Next (again).
11. Move it.
12. Move it to the top of the list. It is essential to move it to the top of the list because rules are priortized from top to bottom and if another rule with higher
priority blocks the connection it will override the new rule.
SPECIAL NOTE : Solution contribution by Alonzo Smith, Workgroup/SSD
Solution ID Solution Usage TAUS1100497EN*
Description
When printing from an AS/400the output contains enlarged images.
Solution
CAUSE:PCL interpreter is corrupt.

SOLUTION:Install special firmware version GC3-C0. The new firmware is available via the SSD Download Selector on MyKonicaMinolta.com.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Solution ID Solution Usage TAUS1100499EN*
Description
When sendinga print job via USB connection,printing may not be completed.
Solution
CAUSE: Firmware update required.

SOLUTION: Please install firmware version G00-C2 .Please refer to attached Program Release Information prior to installing the firmware. To view a PDF,
you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by KMBT (J apan)
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Solution ID Solution Usage TAUS1100500EN*
Description
If paper empty occurs when printing a job from AS/400, the job will not be completed properly.
Solution
CAUSE: Firmware update required.

SOLUTION: Please install firmware version G00-C2 .
Notes :
1.Switch 61 has beenadded to resolve this symptom.
Hex Assignment - 00: Default (standard mode)
Hex Assignment - 04: No Timeout mode for Port 9100 (for the symptom)
2. Please refer to attached Program Release Information prior to installing the firmware. To view a PDF, you may need to download a free copy of Adobe
Reader.

SPECIAL NOTE : Solution contribution by KMBT (J apan)
Solution ID Solution Usage TAUS1103777EN*
Description
When printing a PCL file, the prints will not go to the correct output tray.
Solution
CAUSE: The print job has both PJ L and PCL OUTBIN commands in it.

SOLUTION: Remove all of the PCL OUTBIN commands and leave the PJ L OUTBIN command in the print file.
Note : Thecontrollers only support the PJ L OUTBIN commands. They do not support OUTBIN PCL commands. Ifa controller receivesthe OUTBIN PCL
command, it will ignore both the PCL and PJ L command.
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID Solution Usage TAUS1103801EN*
Description
Cannot display fax number in LDAP search from Netwareserver.
Solution
Note : Required firmware to perform LDAP Search from NovellServer version6.5 and above.

CAUSE:Default rights in eDirectory are fairly restrictive; they follow the security principle of 'Least Privilege', (more than not - some attributes are open when
you feel they should not be, such as UniqueID/uid).
The E-mail address attributes are marked as [Public Read] in schema, which means that by default Public (anonymous) can read the value. This is not the
case for most attributes since that would be terrible for security.
To get around this, you need to either bind as a user that already has rights or else assign rights so that everybody has rights to thatattribute. Normally the
latter option can be done by assigning [Public] rights to read/compare the facsimiletelephonenumber attribute at the rootof the tree, and making them
inheritable (meaning that the right will apply to attributes throughout the tree via inheritance... assign once, work for all). You can do this via iManager,
ConsoleOne, or LDAP. It is suggested tostart with iManager or ConsoleOne.

SOLUTION:It is best to start the procedurewith a user account that has rights to the [Root] of theeDirectory Tree.
1. In iManager, under Roles and Tasks, scroll to Rights.
2.Select Rights to other objects.
3. Specify the name of the trustee whose rights you want to modify.In this case you want the top container that you want to allow users to see fax numbers
in.Leave the Context to search from: as [Root].
4. Select the OK button.The object name will appear.
5. Select the Assigned Rights link.A list of assigned rights will be displayed. Notice that the Internet Email Address Property Name is listed with the Read right
and that the Right is inheritable.You will need to add a New Property to this list called Facsimile Telephone Number, assign it the Read right, and make it
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Inheritable.
6. Click the Add Property button.
7. In the Add Property dialog box, under Property Name, scroll to Facsimile Telephone Number and select the OK button.
The Property name will be added. Make the property Inheritable by checking the Inherit box across from the Property Name. Failure to do this will result in no
Fax Numbers being seen by users.Notice that the Read right is already checked. You can de-select the Compare Right for uniformity, but it is not important.
8. Select the Done button.
9.Select the OK button.The necessary right has been added so that users can display all fax numbers.
10. Verify that the facsimile Telephone Number Property Name was added to the Trustee (seethe attached picture for an example).
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Solution ID Solution Usage TAUS1103952EN*
Description
Print jobs fail to complete when sent from Macintosh10.5, 10.6, Lion or System 7 64-bit when Account Track is enabled.
Data light flashes briefly (twice), job stops and appears as 'Deleted by User' in job history, detail is 'Group Auth. Error'. This will occur whether theworkstation
is over the network, peer-to-peer, and on a system devoid of any virus protection or firewall settings. However, for any job sent from MicrosoftWindows XP,
the machine will function as designed irrespective of whether Print Without Authentication +Acctount Track is enabled or disabled.
Solution
CAUSE: Even though Print without Authentication may be disabled, jobs will require at least a password (if Password Only is the selected option in Account
Track) to complete printing.

SOLUTION: Enter the password or Account Track authentication data into the driver, either at the Basic tab in the driver's default settings, or as a displayed
entry box for each job (per settings on the Configure tab).
SPECIAL NOTE : Solution contribution by Terence Farmer, KMBS/Ann Arbor, MI
Solution ID Solution Usage TAUS1104045EN*
Description
When configured to 100Mb/Full Duplex, communication errors will result and transmissions will fail.

Solution
CAUSE: When configuring the NIC on an MFP to 100Mb/Full Duplex, the connecting port on the switch will syncs to 100Mb/Half Duplex. In this configuration,
communication errors will result and transmissions will fail.

The following settings will result in network communication of100Mb Half Duplex.


Switch port =Auto Negotiation

MFP NIC =100Mb/Full Duplex mode
This behavior a specification of Ethernet. Itis published behavior.For a thorough explanation, refer to Ethernet auto-sensing and auto-negotiation .

Unexpected consequences (and why there's no better alternative)
Here is an explanation of theunexpected consequence of setting speeds as outlined above.

Many people think that if they set a switch port (or interface) to a specific mode (say 100Mb/Full Duplex), and then plug in a workstation, the
workstationshould automatically sync up with the switch port and configure itself to 100Mb/Full Duplex. They aresurprised when the workstation settles into
100Mb/Half Duplex, and their network starts experiencing a very high number of errors.

The problem is that most new interfaces shipping today (including most switch interfaces)
use the more robust auto-negotiation standard.Auto-negotiating is an active system, requiring data be sent by both sides. If auto-negotiation is turned off at
the switch, any host plugged into it will send its auto-negotiation information and wait for the switch to send its own auto-negotiation information back.

When the switch fails to do so (because auto-negotiation was disabled to set a specific speed), the host assumes that the interface is not capable of Full
Duplex. Consequenctly, it falls back on the passive means used to detect speed,seting itself up at the correct speed but in Half Duplex mode.

SOLUTION: To avoid this type of situation, consider configuring both the switch and the NIC for auto-negotiation.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
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Solution ID Solution Usage TAUS1200204EN*
Description
The machine webpageinterface can be accessed, but print jobs will fail.
Solution
CAUSE: The machine is set for a static TCP/IP address.

SOLUTION:Set the machine to DHCP and verify the TCP/IP address. The network may require DHCP to be enabled.
Solution ID Solution Usage TAUS1200206EN*
Description
FK-502/FK-508, C-D002 error; failed fax communication using PC-FAX driver.
Solution
CAUSE:Firmware anomaly caused this issue.

SOLUTION: Flash engine with the following firmware to address this issue:

bizhub 223/283/363/423 version: G00-D1 (223_283_363_423_A1UD0Y0_G00_D1.exe)
Note : Scanner firmware file: 223_283_363_423_A1UD0Y0-00023-G8X-09.exe
bizhub C220/C280/C360 version: G00-D1 (C220_C280_C360_A0ED0Y0_G00_D1.exe)
Note : Scanner firmware file: C220_C280_C360_A0ED0Y0-0023-C80-85.exe
bizhub C452/C552/C652 version: G00-D1 (C452_C552_C652_A0P00Y0_F000_G00_D1.exe)
bizhub C552DS/C652DS version: G00-D1 (C552DS_C652DS_A1DMY0Y-F000-G00-D1)
bizhub 552/652 version: G00-F9 (552_652_A2WU0Y0-F00-G00-F9.exe)
Note : The firmware and readme documents are available via the Konica Minolta Download Selector.
Solution ID Solution Usage TAUS1200265EN*
Description
Why Forward TX is not available after installing a management device such as Equitrac.
Solution
This is normal operation. Fax forwarding will not be displayed when the following setting shows that vendor or authentication device is mounted.
[Service Mode] ? [Billing Setting] ? [Management Function Choice]
Solution ID Solution Usage TAUS1200503EN*
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bizhub 283 Controller - no or slow print, scan failure, garbled data, lockup
Description
Machine not printing.


When trying to print an internal test page, machine locks up.

No print jobs nor Configuration page will print. The Data light will flash but nothing will print.
Solution
PROBABLE CAUSES:
When trying to print an internal test page, machine locks up.
1. Controller type is not set correctly.
Change the 'Image Controller Setting' in Service Mode:
a. Enter Service Mode.
b. Touch [System 2] g [Image Controller Setting].
c. Change setting to [Controller 0] then touch [END].
d. Power machine OFF/ON at the main switch.


No print jobs nor Configuration page will print. The Data light will flash but nothing will print.
2. Corrupt MFP data.
Perform a Clear All Data:
a. Enter the Service Mode (Stop, 0, 0, Stop, 0, 1).
b. Select the key as follows. [System 1] g [Initialization] g [Clear All Data].
c. Press the Start key.
d. When [OK] is displayed, turn OFF the main power switch. Wait at least 10 seconds then power ON.

Solution ID Solution Usage TAUS1200565EN*
Description
How to enable account codes in FAX transmission sheet.
Solution
It is not apparent that, when viewing the Activity Report settings,theUser name or Account code can be added to the TX report without User Authentication or
Account Tracking enabled.
Administrator Settings g Fax Settings g Report Settings g Activity Report

When User Authentication and/or Account Track is set, the following choices are displayed.
[Remark Column Print Setup]
- User Name Printing
- Account Name Printing
Solution ID Solution Usage TAUS1200660EN*
Description
Scan-to-SMB failures with DFS Namespace is part of scan path and SMB Client protocol set to NTLMv2.
Solution
CAUSE:Firmware anomaly.

SOLUTION: Download and install firmware version GPY-D1. The firmware is available for download from the Konica Minolta Download Selector.
Notes:
1.DFS Retry failure attempts are determined by number of domain controller support network domain.
2.Support NTLMv2 Extended Session Security Authentication
3.Support Scan-to-SMB (DFS) when the domain-based Namespace servers are domain member server only.
4.Engine will add @domain.local (example: user1@domain.local ) to Scan-to-Home and SMTP Authentication user credentials when end user logs with UPN
(User Principle Name). Set DIPSW 17, bit 5 to 1 (Hex Assignment 0x20)
5.To view a PDF, you may need to download a free copy of Adobe Reader

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bizhub 283 Dirty image - Spots, banding, streaks, smudged or background
Solution ID 1 Solution Usage TAUS1002451EN*
Description
Lines running from lead-to-trail with dots all over the page only when making copies from the original glass. Internal prints and scans from the ADF are fine.
Solution
CAUSE: Poor connection at PJ 01 on the MFPB board. This is the connector from the CCD unit.

SOLUTION: Reseat the cable at PJ 01 on the MFPB board as well as PJ 2 on the CCD board.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID Solution Usage TAUS1200416EN*
Description
Marks on copies/prints.
Solution
CAUSE: Upper fixing roller premature failure due to scratching of the teflon coating by the thermistor and/or fixing claws. This might be due to improper
fusing, causing toner and paper dust to adhere to the thermistor/claws.

SOLUTION:Replace the fusing unit (p/n A1UD R709 11), then increase the fixing temperature on the machine.
1. Enter Service Mode.
2. Touch [Machine] g [Fixing Temperature].
3. Select Plain Paper and change setting to 5 degrees C.
Note : The fixing claws should also be checked and cleaned at every service call. If claws are damaged,replace the Separating Guide Assembly (p/n A1UD
R721 00).
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bizhub 283 Image delay, advance, shift or skew
Solution ID 7 Solution Usage TAUS1002380EN*
Description
Incorrect image rotation of prints after updating to MacintoshOS 10.6.5.(image outputs as portrait direction on landscape sheet)
This issue may only occurwith Adobeapplications, especially InDesign, but can occurwith any application.
Solution
CAUSE:The MacintoshOS 10.6.5 update modifies the CUPS filter. Thisis an industry-wide issue and is notrelated to any issues with Konica Minolta drivers
and/or software.

SOLUTION: Applehas identified the root cause of the issuewhichis resolvedwith the version 10.6.6 update. Please update to MacintoshOS 10.6.6.
Note : To viewa PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by KMBT (J apan)
Solution ID 1 Solution Usage TAUS1104266EN*
Description
Incorrectpage number position at duplex copying/printing.

Solution
CAUSE: Incorrect setting.

SOLUTION: Changethe Page Number Print Position setting:
Administrator mode g System settings g second page g Page Number Print Position choose "Left & Right Bind: Symmetrical".
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bizhub 283 Image too light, dark, uneven or wrong color
Solution ID 3 Solution Usage TAUS1002347EN*
Description
Light copies. The image on the PC drum looks fine.
Solution
CAUSE: The contacts for the high voltage unit that supply voltage to the 2nd image transfer roller are dirty or malformed.

SOLUTION: Open the right side door and check the contacts. Clean or reform the contacts as needed.
See attached sample images of the right side door and main body contacts for reference.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Workgroup/SSD
Solution ID Solution Usage TAUS1103850EN*
Description
When network scanning,some colors are not reproduced correctly, especially dark red or green.
Solution
CAUSE: File type is set to Compact PDF .

SOLUTION: Change to PDF .
SPECIAL NOTE : Solution contribution by KM Australia (BAU)
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bizhub 283 Miscellaneous
Solution ID 1026 Solution Usage TAUS0700453EN*
Description
NVRAM Troubleshooting Procedure used to identify NVRAM problems andinformation concerning damaged or missing NVRAM/BRU.
Solution
bizhub C250/C252/C300/C350/C351/C450
NVRAM trouble codes (C-D3xx codes) can occur at any time. Mostly these codes happen when updating firmware. A NVRAM Data Restore procedure can
be used to address these codes:
Stop, 0, 7, 1, 3, 9, *
What this procedure does is take a good image of the NVRAM off the MFP board (created when you performed the NVRAM Data Backup) and restore it to
the NVRAM. There are approximately 30 registers that can be corrupt, so the above procedure may have to be done as much as 30 times.
WARNING : If a corrupt NVRAM is suspected, DO NOT perform the NVRAM Data Backup. This will take the corrupt NVRAM image and back it up to the
MFP board. If this is done, and the NVRAM is replaced, the corrupt data that was just backed up will be transferred to the new NVRAM. If this is the case,
then the NVRAM and MFP board will have to be replaced as a set.

Known unrecoverable NVRAM symptoms:
1. Stuck on hourglass screen
2. Incorrect meters
3. When performing the NVRAM restore procedure the codes repeat themselves
Note : One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes. It is HIGHLY recommended to install a
quality power line conditioner on these machines.
Known fixes for various codes:
C-D36E and C-E002 Install Phase 3.01 firmware (H5 or H6 depending on model).

If a corrupt NVRAM is suspected, please try performing a Data Clear. This can be found in the Tech Rep mode.
CAUTION : All programmed addresses will be cleared. Please backup the address data using PageScope Web Connection to backup the data before
performing the Data Clear. If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero. This
is unrecoverable and the correct meters cannot be input.

8020/CF2002/8031/CF3102
Codes C-3C00 through C-3C40 indicate a corrupt BRU.
Codes C-3C50 through C-3C90 indicates a problem with the PWB-C board or the scanner to main body cable.

8050/CF5001/bizhub PRO C500
The NVRAM for the bizhub PRO C500 cannot be replaced in the field. The only way to correct a corrupt NVRAM is to send the OACB, NVRAM, and PRCB
into Konica Minolta to be reset.
Known defective NVRAM symptoms:
1. Meters or default adjustment values are extremely high.
2. Adjustments do not hold after powering the machine OFF/ON.
Note : On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family. This
will save significant time and expense in getting back the machine in working condition.

bizhub 200/250/350
Common symptoms when NVRAM replacement may be necessary:
1. Machine not going to ready state.
2. Not printing to a host name with DHCP.
3. Not scanning to E-mail.
4. On startup, abort code 0x0000999a .
5. Abort code 0x00f00b00 .
6. Not printing.
7. Machine rebooting every few minutes.
8. Screen freezing in Konica Minolta logo.
9. Keep losing machine settings when power OFF.

bizhub 420/500
Common symptoms when NVRAM replacement may be necessary:
Note : First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms:
1. Screen freeze in Konica Minolta logo.
2. Fax unit locking up theMFP or not recognized.
3. C-E084 error code.
4. Cannot PING the MFP.
5. C-D203 error code.
6. Display resetting to J apanese.
7. Losing network settings after firmware upgrade.
8. C-E002 error code.
9. Scan to E-mail or FTP.
10. Loss of adjustment data.
11. Total counter is reset.
12. Display TCR adjustment.
13. C-284x error code.

bizhub 600/750
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Common symptoms when NVRAM replacement may be necessary:
1. Screen freeze in Konica Minolta logo.
2. Cannot recognize document feeder.
3. Error code SC2203 .

7145/7255
Common symptoms when NVRAM replacement may be necessary:
1. Blank screen.
2. Loss of E-mail addresses.
3. Loss of settings.
4. Error code E56-01 .

Ordering Procedures
Call the SSDContact Support Centerat 800-825-5664, to open a Problem Ticket.
IMPORTANT : All requests for NVRAMs must be approved by the SSD Contact Support Center and a problem ticket generated.If a request is received
without an established problem ticket number the request will be denied.
Access the online ordering program on MyKonicaMinolta.com.
1. Login to MKM.com.
2. Select the Service tab.
3. Select Warranty, Repair, & Special Programs (menu at left side of screen).
4. Click on Warranty Services & Technical/FOC Programs (in center of screen).
5. Select NVRAM/BRU Replacement Program.

Updates/Status
Call Logistics at 201-818-3515.
Notes :
a. Refer to the attachedrevised Bulletin Number 5783 for more detail.The bulletincontains information concerning many of the newer models.
b. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID 228 Solution Usage TAUS0800843EN*
Description
What to do if a "License Management error occurred" message is indicated after upgrading firmware or replacing the NVRAM or EEPROM board.
Solution
Whenever this message is indicated, it is necessary to perform the Repair operation (see attached "Repair Procedure").
Notes :
1. When replacing the NVRAM or the EEPROM board, if the parts are replaced with used parts, the License Management error condition cannot be resolved
by performing the repair operation.
In this scenario, Initialization would then be necessary and support must be contacted.
Additionally, if both the NVRAM and the EEPROM board are replaced, Initialization will be necessary.
IMPORTANT : Perform the Repair Procedure first, then the Initialize procedure. If initialization is required, collect the following information before calling
support:


If i-Optionwas ever licensed on the MFP and if the additional 512MB of memory was ever installed at any time

Thefirmware levelprior to the machinebeing upgraded to version 88 (bizhub C353 and bizhub C650 series models only)

If the machine ever had firmware version 85 or 86 (bizhub C353 and bizhub C650 series models only)

A history of recent NVRAM or EEPROM board replacement

Obtain a machine Management List and have it ready to attach to the ticket.

A screenshot of the message returned from the LMS if "Repair" was unsuccessful

A "Request Code" from the MFP and the S/N must be obtained in order to start the "Initialization" procedure (see attached "Obtain Request Code", "Initialize"
and "MFP (License Error)")
2. Make sure to enter the MFP Serial Number, Repair Demand Code and the Request Code inuppercase letters when entering data in License Management
Server online.
3.Version 88 firmware refers to the bizhub C353 and bizhub C650 series models.Other models have the correct firmware from factory.
4. To view a PDF, you may need to download a free copy of Adobe Reader.

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Solution ID 159 Solution Usage TAUS0800104EN*
Description
FK-502/FK-508using VoIP.
Solution
More and more customers are changing their PBX systems from analog or ISDN to VoIP-based PBX systems.

Due to the general incompatibility of fax and VoIP, certain settings may not work. The problem is not caused by the Fax Unit, but is caused by:


the general design of VoIP using TCP/IP Packets.

VoIP PBX systems.

the general specification of VoIP and its
* Codecs
* Coding and decoding timings
* Fax fixed timings
* LAN Packet losses
* Quality of Services
* ITU/RFC Specification implementation
* Bugs
* Interpretation of technical terms within the specifications of the ITU-T and RFCdocuments.

VoIP is still not supported offically by Konica Minolta, but may work in some instances.(Please reference attached Technical Bulletin #8319.)
Performing these suggested settings may solve the problem. Follow the step-by-step procedures.
From Service Mode:


FAX Settings g Communication g Protocol set "ON" for the "V8/V34 Protocol" Protocol and set "OFF" for all other faster protocols.

Set -15dBm for all TX ATT of the following
FAX Settings g Modem/NCU g TX ATT g PIX TxATT
FAX Settings g Modem/NCU g TX ATT g Tone/Procedure Signal TxATT
FAX Settings g Modem/NCU g TX ATT g CED/ANSam TxATT

FAX Settings g Communication g Others we have set "OFF" for the "ECM Function"
Notes :
1. Before performing the above-mentioned settings it is recommended to upgrade the firmware to the latest version or to check if the FK-502 has the latest
available version installed. The latest version firmware or system software is available via the Konica Minolta Download Selector.
2. Expect more communication problems than with an ISDN or analog line (approximately 15% more).
3.A VoIP Phone Adapter may allow the fax kit to work with your customer's VoIP system, but Konica Minolta will not provide any support if there are
phone/fax issues. VoIP Switch Manufacturers do offer Phone Adapters for their specific equipment, so these should be tried before a Generic Phone Adapter
4. If the aforementioned settings do not show an acceptable result, offer as alternative, Unimessage Pro Fax Server Solutionwhere Scan to E-mail with
auto prefix-suffix setting is used (depending on the machine series, prefix-suffix will be added automatically or can be selected manually. (RightFax Server
with "Setup Utility for RightFax" using OpenAPI)
5. To viewa PDF, you may need to download a free copy of Adobe Reader.

Solution ID 43 Solution Usage TAUS0801706EN*
Description
Paper testing requirements.
Solution
All paper testing requests must be made through KMBS Marketing.
Requests for testing on Production Print products can be directed to Dawn Nye ( dnye@kmbs.konicaminolta.us ). All other requests can be directed to the
Marketing group in general. They can be reached at 201-825-4000.
Notes :
1. Paper will only be considered for testing on current products.
2. This process is not for troubleshooting paper feed or quality issues.

Solution ID 26 Solution Usage TAUS1000231EN*
Description
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Vendor/key counter specifications and vendor-related firmware guide.
Solution
The attached documentation lists all of the functions available for the MFPs when certain Vendor modes are enabled, and lists any special firmware that
might be needed. This information applies to all KMBS equipment.
Vendors listed in the matrix:


J amex

ITC Systems

Equitrac

CopiTrac

Pharos

Business Machine Showcase

Entrac
If a function is listed as Not supported please use the Vendor-related Firmware updates documentto see if Special firmware is available for the MFP in
question. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Note : To view the attached Port Functions Matrix document, you may need to download a free copy of MicrosoftExcelViewer (74MB).
Solution ID 24 Solution Usage TAUS0645779EN*
Description
How toperform a Data Capture (Print Capture)on MFPs when printing using the Emperon controller.

Solution
Note : This procedure is used when you are having a printing issue only.

The following must be set up in order to capture the files:
1. Press the utility button and select Administrator Settings.
2. Select Security setting g Security Detail g Print Data Capture must be set to Allow g Administrator Settings g Network Setting g FTP setting,
FTP Server must be set to ON.
3. In Tech Rep Mode, select System2 and select Data Capture. Select ON.
4. Send print jobs. When finished, enter Command prompt and run FTP client.
5. Issue OPEN ipaddress command and login as the following user
capture
sysadm
6. Type lcd \ command to set the local directory to root of C: drive.
7. Use the ls command to list the files.
8. Type binary to change the transfer mode to binary.The response should be 200 .
9. Type set to I .
10. Use the get command to retrieve the files (i.e., get c741n.cpt). This will transfer the file tolocalC: drive.
11. After complete enter the bye command.
12. Type exit to quit the command prompt.
To delete the jobs on the HDD,select administrator settings g Security Detail g Restrict.
The function will remove the files from the printer.
Note : Please refer to attached pages from the Field Service Manual/Service Mode and the Print Data Capture Labconcerning Data Capture. To view a
PDF, you may need to download a free copy of Adobe Reader.

Solution ID 22 Solution Usage TAUS1200457EN*
Description
NVRAM Troubleshooting Guide
Solution
The attachedbulletin must be referenced before NVRAM replacement can be authorized. To view the PDF, you may need to download a free copy of Adobe
Reader.

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Solution ID 20 Solution Usage TAUS0657371EN*
Description
Citrixcompatibility.
Solution
Citrixhas published a list of KMBS products and their compatibility with different versions of Citrix. These are known as CitrixReady products.
KMBS has also done some testing that might notdocumented on theCitrixReady products web page.Attached is a document with additional information
on Konica Minolta's Citrix Ready Certified products.
Also, refer to the attached Citrixcompatibility list for additional information.Some products not listed below arelisted in the attached document.It covers
other MFPs like the bizhub 600/601/750/751/360/361/362/420/421/500/501/162/180/210/222/282, the bizhub C350/C353/C253/C203, the bizhub PRO
1050/920 and controllers like theIC-303 and IC-409.
To viewa PDF, you may need to download a free copy of Adobe Reader.

Note : The test resultsfor


bizhub C652DS/C552DS and C360/C280/C220with XenApp6.0 are included.

bizhub 652/602 for XenApp5.0 are included.

bizhub C20 for XenApp5.0 are included.

Konica Minolta Universal Printer Driverare included.

IC-202
Tested in both the CitrixMetaframe XP (FR3) and the CitrixMetaframe Presentation Server 3.0 environments with the MicrosoftOffice, Microsoft
Excel and AdobeAcrobat6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1, the AdobePostScript driver version 1.0.0 or
the PCL driver version 1.01 the print controller can be used without restrictions.

IC-203
Tested in both the CitrixMetaframe XP (FR3) and the CitrixPresentation Server 3.0 environments with the MicrosoftWord 2003/Excel 2003 and
AdobeAcrobat6.0 applications loaded. When utilizing the PostScript Visual driver version 2.0.28, the AdobePostScript driver version 2.0.28 or the PCL
driver version 2.0.0, the print controller can be used without restrictions.

IC-205
Tested in both theCitrixMetaframe XP (FR3) and theCitrixMetaframe Presentation Server 3.0 environments with the MicrosoftOffice, Microsoft
Excel and AdobeAcrobat6.0 applications loaded. When utilizing the GDI driver version 1.00 or the PCL driver version 1.00 the print controller can be used
with the following restrictions:
1. Cancelled print jobs may stay in queue when using the GDI driver.
2. The printer icon may disappear when cancelling a print job when using the GDI driver.
3. Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver.

IC-302
Tested withCitrixMetaframe FR3 on MicrosoftWindows 2000 and 2003 Server, using PostScript version 1.1.
Applications tested were MicrosoftWord 2003, Excel 2003 and AdobeAcrobat6. The only restrictions found were that Owner Information functions were
not available.

IC-401
Tested in both the CitrixMetaframe XP (FR3) and the CitrixMetaframe Presentation Server 3.0 environments with the MicrosoftWord 2003, Excel
2003 and AdobeAcrobat6 applications loaded. Testing has been performed with the PostScript driver version 1.0.
The following restrictions:
1. The mixed media function may not be used.
2. Enabling the "Delete pending print jobs at logout" on the Metaframe server does not result in the print jobs being deleted.
3. Print job access codes should not be used.

IC-402
Tested withCitrixMetaframe FR3 on MicrosoftWindows 2000 and 2003 Server, using PostScript version 1.0.
Applications tested were MicrosoftWord 2003, Excel 2003 and AdobeAcrobat6. The following are restrictions that were found:
1. Custom Size setting is not available.
2.Owner Information, Lock J ob and Copier store print functions are not available.
3. The client default settings are not saved.

IC-405
Tested withCitrixMetaframe FR3 on MicrosoftWindows 2000 and 2003 Server, using PostScript version 2.0.
Applications tested were MicrosoftWord 2003, Excel 2003 and AdobeAcrobat6. The only restrictions found were thatMedia Mixed function is not
available by network printer.

IC-611
Tested in both the CitrixMetaframe XP (FR3) and the CitrixMetaframe Presentation Server 3.0 environments with the MicrosoftOffice, Microsoft
Excel and AdobeAcrobat6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.0.7, the PostScript Adobedriver version 1.0.0.7
or the PCL driver version 1.0.1 the print controller can be used with the following restrictions:
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1. The watermark function will not function when using the PCL driver.
2. The PostScript Visual driver is not available with MicrosoftWindows 2003 Server.
3. Booklet mode may not function when called within AdobeAcrobat.

IP-901
Tested withCitrixMetaframe FR3 on MicrosoftWindows 2000 and 2003 Server, using PostScript version 1.1 and 2.1.
Applications tested were MicrosoftWord 2003, Excel 2003 and AdobeAcrobat6. The only restrictions found were that Owner Information functions were
not available.

bizhub C350 Standard Controller
Tested in both the CitrixMetaframe XP (FR3) and the CitrixMetaframe Presentation Server 3.0 environments with the MicrosoftWord 2003, Excel
2003 and AdobeAcrobat6 applications loaded. Testing has been performed with the PCL driver version 1.0 with the following restriction:
The watermark feature will not be available on a locally installed printer.

bizhub 200/250/350 Standard Controller
Tested in both the CitrixMetaframe XP (FR3) and the CitrixMetaframe Presentation Server 3.0 environments with the MicrosoftOffice, Microsoft
Excel and AdobeAcrobat6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1 or the PCL driver version 1.0.2 the print
controller can be used with the following restrictions:
1. The custom paper size setting is not available.
2. The default selections made on client workstations will not be reflected on the printer properties screens.

bizhub C650/C550/C451/C450/C352/C351/C300/C252/C250
Tested withCitrixMetaframe.
Applications tested were MicrosoftWord 2003, Excel 2003 and AdobeAcrobat6.No restrictions were found in testing.
Solution ID 18 Solution Usage TAUS0800508EN*
Description
Where to find paper recommendations/specifications forB/W andColorMFPs/printers.
Solution
Please refer to the Media Guide for the products listed. Note : To view the Media Guide, you may need to download a free copy of Adobe Reader.


Solution ID 12 Solution Usage TAUS1001417EN*
Description
How to install a movie/animation file.
Solution
To install a movie or animation file, please perform the following:
1. Procure a USB memory stick formatted in FAT32.


Without security function

Capacity 1GB to 2GB recommended

Compatible with to USB 2.0
2. Extract the . tar file from the .exe movie file on your computer. The . tar file is produced in a folder. Save the data (*.tar) file into the root directory of a
USB memory device.
3. Power the MFP on, then connect the USB memory device to the machine USB port.
4. Select the key as follows. [System 2] ?[Install Data].
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5. Touch [Movie Data].
6. Touch [Set].
7. Press the Start key to install the data.
8. Check result OK is displayed and touch [END].
Notes :
a.If data is already installed, it is necessary to delete old data before installing new data. To delete registered data, select the data to be deleted and touch
[Delete]. Check that result OK is displayed.
b. Movie Data can be downloaded from the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by
clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by J im DiSarro, Workgroup/SSD
Solution ID 9 Solution Usage TAUS0902535EN*
Description
CS Remote Care (vCare) HTTP Protocol Support
Solution
This solution applies to KMBS Direct branches only and is included only for SSD Support reference.

The HTTP Communication protocol is newly supported for bizhub vCare. Major advantages of HTTP communication include the ease of configuration and
the utilization of the widely accepted HTTP protocol.
MFPs registered in the vCare system as of 9/15/2009 are to be configured via the new vCare HTTP protocol.

Supported MFPs configured for one-way HTTP communication:


bizhub C220/C280/C360

bizhub C35/C35P/C25

bizhub C452/C552/C652/C552DS/C652DS

bizhub C754/C654


bizhub PRO C5500/C6500/C6500P/C6501/C6501P/C5501/C6000L


bizhub PRESS C8000/C7000/C7000P/C70hc/C6000

bizhub 652/552

bizhub 423/363/283/223

bizhub 42/36

bizhub PRO 950

bizhub PRO 1200/1200P/1051
Notes :
1. The bizhub C452/C552/C652/C552DS/C652DS and bizhub PRO C5500/C5501/C6500/C6501 registered in the vCare system for one-way E-mail
communication pending connection may be reconfigured for HTTP communication. Contact vCare support at kmbsvcaresupport@kmbs.konicaminolta.us
2. The bizhub PRO C5500/C6500/C6500P must be upgraded to level 50 or higher to support HTTP protocol.
3. Future bizhub PRO MFPs will support Controller NIC HTTP communication.
4. Information from the MFP is sent to the vCare/CSRC system via the HTTP protocol through a WebDAV Server (located in the Ramsey datacenter).

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The bizhub vCare setup centers and/or Konica Minolta direct branches will be required to be enter the following settings into the MFPs vCare settings:
URL: 207.18.56.55/webdav/
Login Name: http
Password: us200

The same WebDAV connection URL and authentication credentials will be entered in all bizhub Workgroup and PRO MFPs until further notice.

Set the Heartbeat setting to Disable until further notice. This setting does not need to be configured because of the frequent reporting schedule configured
on the MFPs. Disabling this setting will reduce unnecessary network traffic. If the Heartbeat setting is supported in the future, additional documentation will be
provided.

The Notification Schedule configures when MFPs will send updates to the vCare System. This setting is configured in the MFPs Service Mode a CS
Remote Care Settings.


bizhub Workgroup MFPs :
1. Within the CS Remote Care Detail Setting, select Notification Settings.
2. Select Schedule and press Enable.
3. Select Day and enter 2 for Day Frequency.
4. Press SET.


bizhub PRO MFPs :
1. Within the CS Remote Care Detail Setting, select Periodical Transmission Set.
2. Select Schedule and press Enable.
3. Select Every Day and enter the time in Military Time.
4. Press OK.
The Center Notification Schedule configures which information will be sent to the vCare System during scheduled updates.

This setting is configured in the MFPs Service Mode a CS Remote Care Settings


bizhub Workgroup MFPs :
1. Within the CS Remote Care Detail Setting, select Center Notification.
2. Select only the following numbers:
1_2_3_4_5_6_8_9 (Do not select number 7.)
3. Press End.

bizhub PRO MFPs :
1. Within the CS Remote Care Detail Setting, select Data Collection Setting.
2. Select Basic Data, Machine Adjustment Data and Coverage Data.
3. Press OK.

Documentation and Training Video
On the Docs Directory in the SOLUTIONS 3rd Party/vCare/HTTP folder are documents, vCare HTTP Setup Instructions and a training video relevant to
supporting the HTTP protocol.
The HTTP configuration simulation video demonstrates the settings which need to be entered by bizhub Setup Centers and/or Konica Minolta Branches on a
Workgroup MFP.


The MFPs menu panel may differ slightly depending on the Workgroup MFP series.

The MFPs menu panel differ for bizhub PRO MFPs and requires dipswitch settings to be configured.
IMPORTANT : The WebDAV HTTP settings (as detailed above) entered in theMFP's vCare/CSRC settings will remain the same for bizhub Workgroup and
PRO MFPs.

Consult the individual bizhub vCare HTTP Setup Instructions for each model series for detailed configuration details. The bizhub vCare HTTP Setup
Instructions are available for downloaded from MKM.com and the SSD Download Selector.
Note : To view the attached PowerPoint presentation, you may need to download a free copy of MicrosoftPowerPointViewer (60.3MB).
Solution ID 9 Solution Usage TAUS1001525EN*
Description
Setting up Scan-to-SMB (MicrosoftWindows File Sharing) with Macintosh10.5.8, Macintosh10.6.3 and Macintosh10.6.7

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Solution
The attacheddocumentation will guide you on whatis required in order to share a folderthen make it available on the network, andwhatsettings must
beentered on the various machines via a web browseror as a walk-up. To viewa PDF, you may need to download a free copy of Adobe Reader.


Related Topics
Macintosh10.5.8, Macintosh10.6.3 and Macintosh10.6.7setup procedure:
Confirm the User and available Shared Folders

Verify the network information of the Workstation
Create and Share a Folder
Checkthe firewall
Check from another computer
Review
Procedure via a Web Browser oras a walk-up
Scan to a Sub-Folder (Web Browser and walk-up setup)
Create a Favorite
SPECIAL NOTE : Solution contribution by SSD Printer Support and Cesar J imenez, Production Print/SSD
Solution ID 7 Solution Usage TAUS1001065EN*
Description
vCare/CS Remote Care HTTP (One-Way) setup instructions.
Solution
See thethe attached vCare/CS Remote Care HTTP (One-Way) setup instructions. It can also be downloaded fromKonica Minolta Download Selector. Access
the Download Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Rick Veale, ESS
Solution ID 7 Solution Usage TAUS1001264EN*
Description
How to set up Scan-to-SMB (file sharing):

in a Domain environment.
in a Workgroup (Peer-to-Peer environment).
Solution
The attacheddocumentation will guide you on whatrequired in order to share a folderthen make it available on the network, andwhatsettings must beentered
on the various machines via a web browseror as a walkup. To view a PDF, you may need to download a free copy of Adobe Reader.

Related Topics
MicrosoftWindows XP setup procedure:
Confirm the User and available Shared Folders

Verify the network information of the Workstation
Create and Share a Folder
Checkthe firewall
Check from another computer
Review
Procedure on a Domain via a Web Browser oras a walkup
Scan using a Host Name
Set up a hidden Share
Scan to a hiddenShare (Web Browser and walkup settings)
Scan to a Sub-Folder (Web Browser and walkup setup)
Create a Favorite
SPECIAL NOTE : Solution contribution by Cesar J imenez, Production Print/SSD
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Solution ID 6 Solution Usage TAUS0800946EN*
Description
How to find/display a MAC address.
Solution
To find the MAC address of a specific device in a MicrosoftWindows environment, such as a main body internal NIC, access the command prompt,PING
the TCP/IP address of the device and then perform the command, arp <space> TCP/IP address of the mainbodyNIC <space> - a <carriage
return>.
The attached procedures are for MicrosoftWindows 98/NT/2000/2003/XP, DOS/MicrosoftWindows 3.11/MicrosoftWindows for Workgroups, Microsoft
Windows Vista and MacintoshOS X. To viewa PDF, you may need to download a free copy of Adobe Reader.

Note : Also attached is the Technitium MAC Address Changerfreeware program. This software is not supported by Konica Minolta and is to be used at
your own risk.
To open the ZIP file WinZipshould be installed. WinZipcan be downloaded from the WinZipwebsite . The file can either be saved to disk or opened. It
is recommended to download the ZIP and open from the local computer to view.
Solution ID 6 Solution Usage TAUS0902787EN*
Description
How to set up Bluetooth(PDA/Phone) to sync with the MFP.
Solution
PREREQUISITES
Please use a EK-605 for the following models:
bizhub 223/283/363/423/552/652/C220/C280/C360/C452/C552/C652/C552DS/C652DS
Please use a EK-607 for the following models:
bizhub C224/C284/C364/C454/C554/C654/C754
Note : Please follow the procedures forthe EK-605 and EK-607 Installation Manuals.

Configuring Bluetoothsettingsin Service Mode for models using EK-605
1. Select Utility/Counter
2. Select Meter Count
3. Select Check Details
4. Press Stop 00 Stop 01
5. Select System 2
6. Select Forward
7. Select Bluetooth Settings: Effective.

Enabling BluetoothsettingsinAdministrator Mode for models using EK-605
1. Select Utility/ Counter
2. Select Administrator Settings
3. The Password is: 12345678
4. Select Network Settings
5. Select Forward
6. Select Bluetooth Setting: Enable

After enabling Bluetooth:

1. Select Utility/ Counter
2. Select Administrator Settings
3. The Password is: 12345678
4. Select System Connection
5. Select Cellular Phone/ PDA Setting: Allow

Printing via BluetoothCommunication


Ifsending to a user box, create theone-touch public/personal box first then perform the following procedure.

Ifprinting directly to the MFP, go straight to the following procedure.
1. Select "User box"
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2. Select "System"
3. Select "Mobile/PDA"
4. Select "Use file" (right corner)
5. Select "Save in box" or "print directly"
6. Select box (if applicable).
7. The MFP will give you a pin code which can be entered on the mobile device.
...............................................................................................................................

Configuring Bluetoothsettingsin Service Mode for models using EK-607


1. Select Menu
2. Select Counter
3. Press Stop 00 Stop 01
4. The Password is: 9272927292729272
5. Select End
6. Select System 2
7. Select Forward
8. Select Bluetooth Settings: Effective.

Enabling BluetoothsettingsinAdministrator Mode for models using EK-607

1. Select Menu
2. Select Utility
3. Select Administrator Settings
4. The Password is: 12345678
5. Select Network Settings
6. Select Forward
7. Select Forward
8. Select Bluetooth Setting: Enable


After enabling Bluetooth:


1. Select Menu
2. Select Utility
3. Select Administrator Settings
4. The Password is: 12345678
5. Select System Connection
6. Select Cellular Phone/ PDA Setting: Allow



Printing via BluetoothCommunication


If sending to a user box, create the 1 touch public/personal box first then perform the following procedure.

If printing directly to the MFP, go straight to the following procedure.

1. Select "Menu"
2. Select "User Box"
3. Select "System"
4. Select "Mobile/PDA"
5. Select "Save in box" or "print directly"
6. The MFP will give you a pin code which can be entered on the mobile device.
Notes :
a. Bluetoothprintingis much simpler than having to connect the iPhoneto a printer with the computer's network. With Bluetoothenabled, no computer or
network is needed, only the iPhoneand the app.
b. Bluetoothprinting has been tested and prints fine on all Androiddevices (phones & tablets).
c. Although the iPhoneis outfitted with native Bluetoothsupport for devices such as headphones and earpieces, Appledoes not provide native support
on the iPhonefor printing directly to a Bluetoothenabled printer.
d. Printing pictures or files from an iPhoneusing Bluetoothis possible with certain apps downloaded to the phone. The iBluetooth app is available from
the Cydia storefor all jailbroken iPhones.
CAUTION : J ailbreaking your iPhonewill void your contract, but it is not illegal. Having said that, you can restore your device to its factory settings if all
else fails as a last resort. Now, it is possible that your device will have issues and you might lose your data stored on the device. This is why it is highly
recommended that your always backup your device via iTunesbefore jailbreaking. This assures that you can restore to a working backup as a worst case
scenario.
e. Another alternative for Bluetoothprinting from an iPhoneor iPadis using the PageScope Mobile App which allows printing via WiFi.
f. For more information on Bluetoothplease see the attached documentation.To view a PDF, you may need to download a free copy of Adobe Reader.

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Solution ID 6 Solution Usage TAUS1001452EN*
Description
How to set up Scan-to-SMB (file sharing)for MicrosoftWindows Vista andMicrosoftWindows 7:

in a Domain environment.
in a Workgroup (Peer-to-Peer environment).
Solution
The attacheddocumentation will guide you on whatrequired in order to share a folder, make it available on the network, andwhatsettings must beentered on
the various machines via a web browseror as a walkup.

Related Topics
MicrosoftWindows Vista andMicrosoftWindows 7 setup procedure:
(Ultimate and Home Premium Editions)
Confirm the User and available Shared Folders

Verify the network information of the workstation
Create and Share a folder
Checkthe firewall
Check from another computer
Review
Procedure on a Domain via a web browser oras a walk-up
Scan using a Host name
Set up a hidden Share
Scan to a hiddenShare (web browser and walk-up settings)
Scan to a sub-folder (Web Browser and walk-up setup)
Create a Favorite
Note : The information in the attached document also applies to models not specifically identified in the document due to dates of product introduction. The
information applies if the machine is listed in the applicable models for this solution.To view the PDF, you may need to download a free copy of Adobe
Reader.

Solution ID 6 Solution Usage TAUS1002204EN*
Description
How to set up Scan-to-SMB (file sharing)for MicrosoftWindows 2008 Server.

Solution
The attacheddocumentation will guide you on whatrequired in order to share a folder, make it available on the network, andwhatsettings must beentered on
the various machines via a web browseror as a walkup. To viewa PDF, you may need to download a free copy of Adobe Reader.

To view the video, you may need to download a free copy of WindowsMedia Player.

Related Topics
MicrosoftWindows2008 Serversetup procedure:
Confirm the User and available Shared Folders

Verify the network information of the Server.
Create and Share a folder
Checkthe firewall
Check from another computer
Review
Procedure on a Domain via a web browser oras a walk-up
Scan using a Host name
Set up a hidden Share
Scan to a hiddenShare (web browser and walk-up settings)
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Scan to a sub-folder (Web Browser and walk-up setup)
Create a Favorite
Note : All Server Settings should be performed by the customer's Network Administrator only.
For more information please see the MicrosoftKB Article ID: 887429 - Overview of Server Message Block Signing .
SPECIAL NOTE : Solution contribution by Cesar J imenez, Production Print/SSD
Solution ID 6 Solution Usage TAUS1002287EN*
Description
How to set up an MFP for a CAC/PIV environment using special PKI firmware.
Solution
Utilizing the ActivClient functionality on Konica Minolta bizhub MFPs requires special firmware, loadable device drivers, special printer drivers, and
installation procedures to provide guaranteed support for all historical versions of CAC Smart Cards using the AU-211P.ActivClient supports all current and
future CAC profiles. The following card types are supported:


Gemalto(32K, 64K, TOPDLGX 144)
Oberthur(32K, 64K)

CAC v1

CAC v2

GSCIS

PIV Transitional

PIV End-state
Notes :
1.The special version firmware, printer drivers and documents are available via the Konica Minolta Download Selector.Select Solutions a AU-211P
CAC/PIV to download the needed File Type.
IMPORTANT : THIS FIRMWARE IS ONLY FOR A CAC/PIV ENVIRONMENT.DO NOT INSTALL THIS FIRMWARE ON non-CAC/PIV MFPs.
2. During the installation of this firmware and loadable device driver, various error codes will be indicated. These are notvalid error codesrequiring
troubleshooting; however,it is necessaryto follow the outlined procedures in the exact order to properly complete the installation.
3. Ifa service center is scheduled to install or maintain a CAC/PIV enabled MFP, then it is strongly recommended that the servicing person complete the
Learning Place webinars related to this technology.
KMBS Webinars are available online at The Learning Place, which can be accessedon www.mykonicaminolta.com .


Common Access Card/Personal Identity Verification Solution WBT for Machine Technicians, 702 - Service - TCCACTWBT1v1

Common Access Card/Personal Identity Verification Solution WBT for Systems Integrators, 702 - Service - TCCACAPWBT1v1

bizhub C353/C253/C203 for PKI Card System Security Function, 702 - Service - C353PKTTWBTv1
4. Overview and sales-related materials for the KMBS CAC/PIV Card System, along with other security features, can be found at
http://kmbs.konicaminolta.us/content/products/subcategories/as_security.html .
5. Generic CAC Info can be found at http://www.cac.mil/CardInfo.html .
6. Please refer to the attachedupgrade instructions.


bizhub 361/421/501 and bizhub 601/751

bizhub C203/C253/C353

bizhub C220/C280/C360, bizhub C452/C552/C652 and bizhub 423/363/283/223
To view a PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Stu Dern, ESS
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Solution ID 6 Solution Usage TAUS1002513EN*
Description
Special drivers that allow "Secure Print" to be set on server driver and migrated down to client PC.
Solution
Special drivers are now available that allow "Secure Print" to be set as default on shared server drivers and this setting will migrate down to client driver
installation.This operation is available from the following drivers:


bizhub 751/601 - PCL version 2.0.0.SSD_07

bizhub 751/601 - PS version 2.0.0.SSD_07

bizhub 423/363/283/223 - PCL version 1.1.2.SSD_14

bizhub 423/363/283/223 - PS version 1.1.1.SSD_14
These drivers only support the following 32-bit MicrosoftWindows systems:
MicrosoftWindows 2000, XP, 2003 Server, Vista, 2008 Server, Windows 7.


bizhub 751/601 - PCL version 2.0.0.SSD_07

bizhub 751/601 - PS version 2.0.0.SSD_07

bizhub 423/363/283/223 - PCL version 1.1.2.SSD_14

bizhub 423/363/283/223 - PS version 1.1.1.SSD_14

bizhub 501/421/361 - PCL version 2.1.0.SSD_12

bizhub 501/421/361 - PS version 2.1.0.SSD_12
These driverssupport the following 64-bit MicrosoftWindows systems:
MicrosoftWindowsXP, 2003 Server, Vista, 2008 Server, Windows 7.
Notes :
1.ESS has also confirmedthe same functionalitywith the following released drivers:


bizhub C652/C552/452 - PCL version 3.0.16.EIT1_00 - (32-bit) for MicrosoftWindows 2000, XP, 2003 Server/Vista

bizhub 501/421/361 - PCL version 2.0.1.SSD_11 - (32-bit) for MicrosoftWindows 2000, XP, 2003 Server/Vista/2008 Server

bizhub C650/C550/C451 =PCL version 6.3.0.EIT1_00 - (32-bit) for MicrosoftWindowsXP, 2003 Server, 2008 Server and 64-bit 2008 Server.
2.System code, firmware, and drivers are available for download via the Konica Minolta Download Selector.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS
Solution ID 5 Solution Usage TAUS0902683EN*
Description
How is Integrated Equitracset up?
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Solution
Integrated Equitracis supported in EquitracOffice and Express, versions 4.1.0, build 3238 and higher.
These versions of Equitracinstall no differently from previous versions, however, the configuration for the OP panel to act as the page counter is different.
The attached setup guidecontains theprocedures to set up Equitracto integrate into the MFP.
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Solution ID 5 Solution Usage TAUS1100059EN*
Description
How to uninstall CAC/PIV firmware.
Solution
CAC/PIV firmware uninstallation procedure must be followed exactly or the MFP will generate errors.
1. Change softswitch 12 to hex 00 and press Fix.
2. Change softswitch 41 to hex 00 and press Fix.
3. Call the Service Mode to the screen.
4. Press Stop, 9. Billing Setting menu will appear.
5. Select Management Function Choice, press Unset, press End and then Reset to return to the Service Mode screen.
6. Select System 1 a Initialization a Clear All Data then press the Start button. Once this is complete, the machine will prompt to power it OFF.
7. While the machine is OFF, unplug the card reader then power ON the MFP.
8. Flash the MFP to the current base firmware.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector.
9. In Service Mode select System 2 a HDD a Installed.
10. Power the machine OFF by the main power switch and wait10 seconds before powering the machine ON.
Note : At this point the machine will be fully functional, however the SSD partition of the hard drive will still be in place and thus needs to be removed in
order to gain the full use of the hard drive.

Removal of SSD Partition
1. In Service Mode select State Confirmation a Memory-HDD Adj. then perform a physical format of the hard drive. Once the machine is finished it will
prompt to power it OFF.
Note : This may take several minutes.
2. Power the machine OFF by the main power switch and wait ten seconds before powering the machine ON.
3. Service Mode select State Confirmation a Memory-HDD Adj. then perform a logical format of the hard drive. Once the machine is finished it will prompt to
power it OFF.
Note : This may take several minutes.
4. Power the machine OFF by the main power switch and wait ten seconds before powering the machine ON.
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Solution ID 4 Solution Usage TAUS1001810EN*
Description
FK-502/FK-508, how to forward both fax lines to separate destinations when equipped with a dual fax kit.
Solution
When the machine is equipped with two fax boards, lines one and two can be forwarded to two separate destinations by selecting the proper settings.
Set Separate Fax Forwarding Destinations for Line 1 & Line 2
Prerequisites

The bizhub C652 series and bizhub C360 series must be equipped with firmware version 54 or above.
Dual Fax lines are installed and enabled.
Forwarding Destination is already registered in one-touch keys.
Please note the MFPs MUST be equipped with the firmware levels noted in the prerequisites section above as well as with dual fax lines. You will not be
able to access the necessary menus if the prerequisites have not been met.
1. Press Utility/Counter.
2. Touch Administrator Settings.
3. Enter Password.
4. Press OK.
5. Press Fax Settings.
6. Touch TX/RX Settings.
7. Access screen 3/3 by pressing the down arrow .
8. Touch Individual Receiving Line SetUp.
9. Select ON.
10. Touch Individual Sender Line SetUp.
11. Select ON.
12. Touch OK.
13. Touch Function Settings.
14. Touch Forward TX Setting.
15. Touch Fax Line 1.
16. Touch YES to enable the Fax Forwarding feature.
17. Select the Output Method.
a. Touch Forward & Print if you want the incoming fax to be forwarded to the selected destination and you need a hard copy of the document.
b. Touch Forward & Print (If TX Fails) if you want the incoming fax to be forwarded the selected destination and ONLY printed should the forwarding
operation fail.
18. Touch Select Line.
19. Touch Line 1 as the forwarding line.
20. Touch Forward Dest. and then Touch Select From Address Book (lower right-hand corner of the screen) and select the intended destination (destination
must be pre-registered).
21. Touch OK 2x. The selected destination will appear in the Forward Dest. Field for Line 1.
22. Touch Fax Line 2.
23. Touch YES to enable the Fax Forwarding feature.
24. Select the Output Method.
a. Touch Forward & Print if you want the incoming fax to be forwarded to the selected destination and you need a hard copy of the document.
b. Touch Forward & Print (If TX Fails) if you want the incoming fax to be forwarded the selected destination and ONLY printed should the forwarding
operation fail.
25. Touch Select Line.
26. Touch Line 2.
27. Touch Forward Dest. and then Touch Select From Address Book (lower right-hand corner of the screen) and select the intended destination (destination
must be pre-registered).
28. Touch OK 2x. The selected destination will appear in the Forward Dest. Field for Line 2
29. Touch Close 5x.
These settings will forward all incoming faxes received on Line 1 to the selected destination (i.e., SMB Folder) and all incoming faxes received on Line 2 to
the selected destination (i.e., E-mail address).You can select a different destination type for each line other than the examples given here. The destinations
listed are for reference purposes only.
Note :Please make sure your destinations are already registered in a One-Touch Key otherwise you will not be able to see it when you Touch Select from
Address Book.

Set Fax Forwarding Destination for Line 1 & Print Faxes for Line 2
Prerequisites

The bizhub C652 series and bizhub C360 series must be equipped with firmware version54 or above.
The bizhub 423 series must be equipped with firmware version26 or above.
Dual Fax lines are installed and enabled.
Forwarding Destination is already registered in one-touch keys.
Please note the MFPs MUST be equipped with the firmware levels noted in the prerequisites section above as well as with dual fax lines. You will not be
able to access the necessary menus if the prerequisites have not been met.
1. Press Utility/Counter.
2. Touch Administrator Settings.
3. Enter Password.
4. Touch OK.
5. Touch Fax Settings.
6. Touch TX/RX Settings.
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7. Access screen 3/3 by pressing the down arrow .
8. Touch Individual Receiving Line Set Up.
9. Select ON.
10. Touch Individual Sender Line Set Up.
11. Select ON.
12. Touch OK.
13. Touch Function Settings.
14.Touch Forward TX Setting.
15. Touch Fax Line 1.
16. Touch YES to enable the Fax Forwarding feature.
17. Select the Output Method.
a. Touch Forward & Print if you want the incoming fax to be forwarded to the selected destination and you need a hard copy of the document.
b. Touch Forward & Print (If TX Fails) if you want the incoming fax to be forwarded the selected destination and ONLY printed should the forwarding
operation fail.
18. Touch Select Line.
19. Touch Line 1.
20. Touch Forward Dest. and then Touch Select From Address Book (lower right-hand corner of the screen) and select the intended destination (destination
must be pre-registered).
21. Touch OK 2x.
22. Touch Close 2x. The selected destination will appear in the Forward Dest. Field for Line 1.
23. Touch Multi Line Settings.
24. Set line settings for Line 2.
25. Touch TX & RX (or RX only if you do not want users to be able to send on this line).
26. Touch OK.
27. Touch Close 4x.
In this configuration, all incoming faxes on Line 1 will be forwarded to the selected destination and all incoming faxes received on Line 2 will be printed.
Note :You can reverse the settings and instruct the MFP to print incoming faxes received on Line 1 and forward incoming faxes to the selected destination
on Line 2.
28. Touch Forward Dest. and then Touch Select From Address Book (lower right-hand corner of the screen) and select the intended destination (destination
must be pre-registered).
29. Touch OK 2x. The selected destination will appear in the Forward Dest. Field for Line 2.
30. Touch Close 5x.
These settings will forward all incoming faxes received on Line 1 to the selected destination (i.e., SMB Folder) and all incoming faxes received on Line 2 to
the selected destination (i.e., E-mail Address).You can select a different destination type for each line other than the examples given here. The destinations
listed are for reference purposes only.
Note :Please make sure your destinations are already registered in a One-Touch Key otherwise you will not be able to see it when you Touch Select from
Address Book.
Solution ID 4 Solution Usage TAUS1103962EN*
Description
What causes the machine to display a C5501 at powerON and the code is unable to be reset?
Solution
The machinemay display a C5501 at power on and the code may not be able to be reset if the DC Power Supply has failed. Replace the DCPS (p/n A1UD
M401 02).
SPECIAL NOTE : Solution Contribution by J ose Campos, KMBS/Fort Myers and David Bruni, Workgroup/SSD
Solution ID 4 Solution Usage TAUS1104179EN*
Description
Are bizhub SECURE and vCare Compatibile?
Solution
The following models are supported for bizhub SECURE, as documented in the attached "bizhub SECURE Webinar".

These models require extra components to enable HDD encryption (HD and/or Encryption kits)
bizhub223/283/501/601/751
bizhubC353/C203/C253
bizhubC451/C550/C650

HDD encryption included standard:
bizhub 283/363/423/421/361
bizhubC360/C280/C220
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bizhubC652DS/C552D)/C452

Test Procedure
vCare settings configured first:
A bizhub C652 with version G00-C5 firmware was configured to communicate with vCare version 2.6.2 via HTTP 2-way communication. After successful
(CSRC) communication & reporting had occurred, the bizhub Secure Settings (detailed below) were configured on the bizhub C652.

bizhub SECURE configured first:
A bizhub C550 with version GJ 0-F8 was configured with the bizhub SECURE Settings (detailed below), then the bizhub C550 was set up for vCare
communication.

bizhub SECURE Settings:


(Enhanced Security Mode) Stop-0- Clear Administrator Password g Enter New Password g END

Security Settings
HDD Settings g HDD Encryption Setting g Yes g OK Enter 20 Character Passphrase twice g OK
HDD Settings g HDD Encryption Setting g HDD Format g HDD Settings g Overwrite Temporary or HDD Data g Yes
Select Mode g Select Priority g Mode 2 -Overwrite Priority
HDD Settings g HDD Lock Password Enter 20 Character Passphrase twice g OK
System Settings g User Box Settings g Auto Delete Secure Documents -1 day
System Settings g User Box Settings g Encrypted PDF Delete Time -Day
System Settings g User Box Settings g ID & Print Delete Time

The followingOptional bizhub SECURE setting were not configured during testing:


Back up of HD (Optional Step should only be performed if this machine is currently being used by the customer and contains stored information)

Restore of HD

Reinstall Movie data (bizhub C652 - should not affect functionality)

The test results confirmedthat whether bizhub SECUREor vCare settings were configured first, vCare communication wasnot affected. bizhub SECUREand
vCare are compatibile.

Notes :
1.Enhanced Security settings described in Field Service Manaual may not correspond to bizhub SECURE settings.
2. To view the PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Mark Kemp, ESS
Solution ID 3 Solution Usage TAUS0700459EN*
Description
What settings are necessary to choose the paper tray that the TX Report prints from?
Solution
The tray that the TX Report prints from can be selected using the following steps:
1. Press the Utility/Counter Key.
2. Select User Setting.
3. Select System Setting.
4. Select Paper Tray Setting.
5. Select Print Lists.
6. Select the paper tray that the TX Reports should print from.
7. Press OK.
8. Follow the prompts to exit back toa normal panel.

SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD
Solution ID 3 Solution Usage TAUS0901684EN*
Description
Konica Minolta Universal PostScript/PCL Printer Drivers.
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Solution
Updated versions of the Konica Minolta Universal Printer Driver (PostScript) and Universal Printer Driver (PCL) are available.
This recent printer driver release includes the following new features:

MicrosoftWindows Server 2008 R2/MicrosoftWindows 7 WHQL support
Enhancements to Network Search
a Printer Status You can make sure that a printer does not have an error or
warning to prevent printing
a Number of J obs Waiting to Print Check the backlog of jobs
Additional Individual Child Driver Support for:
a Konica Minolta bizhub C652 Series for function version 3 (see note)
a Konica Minolta bizhub C360 Series for function version 3 (see note)
a Konica Minolta bizhub C35
a Konica Minolta bizhub C35P
a Konica Minolta magicolor 4750EN/DN
Note : Function version 3 requires the latest firmware to be installed on the bizhub C652 series/C360 series in order to take advantage of the Individual
Printer Driver. If you do not have the latest firmware installed on those devices, the UPD will use the bizhub Common Child Driver instead.

New version available for download:

Universal Printer Driver PCL version 1.10.1.0 (replaces previous version 1.0.1.0)
Universal Printer Driver PostScript version 1.10.0.0 (replaces previous version 1.0.0.0)
These printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (
http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
Note : This is a new release version and not a patch update. If a previous version of the UPD driver exists you will have to uninstall the old version first.
Please refer to the attachedUniversal Printer Driver (UPD) brochure for more detailed information. To viewthe PDF, you may need to download a free copy of
Adobe Reader.

Solution ID 3 Solution Usage TAUS0901918EN*
Description
EK-604/EK-605, how to enable the External Keyboard.
Solution
To enable the External Keyboard on the EK-604 (Local Interface Kit), please perform the following:
1. Press the Utility button.
2. Select User Settings.
3. Select System Settings.
4. Scroll to page 2/2.
5. Select Select Keyboard.
6. Select Local Keyboard.
SPECIAL NOTE : Solution contribution by Tom Kelly and Stephen Schmelcke, Workgroup/SSD
Solution ID 3 Solution Usage TAUS1002516EN*
Description
What can cause the machine to display a CFA14 followed by a CD004?
Solution
The incorrect display of a CFA14 followed by a CD004 has been addressed with the release of firmware version G00-C0. Please update the machine to
version G00-C0 firmware or later to address this issue.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector.
SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
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Solution ID 3 Solution Usage TAUS1100097EN*
Description
PageScope Authentication Manager Print-Without-Password drivers.
Solution
Normally, when printing to an MFP managed by PageScope Authentication Manager (AuM) 2.1 (requiring External Server Authentication to an Active
Directory (AD) Server), it is necessary to enter the credentials of an AD user into the driver's Enhanced Server or Relay Serversettings.
Note : Either Enhanced Server Settings or Relay Server Settings will display in the drivers Authentication/Account Track setting, when an MFP is
managed by AuM (which one depends on MFP model).

Special Drivers
Special drivers have been released which make itunnecessary to enter credentials in the driver. The MicrosoftWindows Active Directory username of the
user logged into the PC/Client will auto-populate the drivers Enhanced Server Settings or Relay Server Settings.
The drivers are available via the SSD Download Selector (PageScope Authentication Manager section).

The following WHQL Print without Password Drivers have been released:
WHQL PS (x86) and (x64)
bizhub 652/552
bizhub 601/751
bizhub 223/283/363/423
bizhub C452/C552/C652/C552DS/C652DS
bizhub C35

WHQL PCL(x86) and (x64)
bizhub 652/552
bizhub 601/751
bizhub 223/283/363/423
bizhub C220/C280/C360
bizhub C452/C552/C652/C552DS/C652DS
bizhub C35

Notes :
1.The password will not be displayed, andthese settings cannot modified.
2.Detailedinstructions regarding PSES Service Modearecovered in thePSES version 2.1 WBT (web-based training).
3.This function is programmablethrough PSES Service Mode. Configuration isshownin theattched document.To viewthe PDF, you may need to download a
free copy of Adobe Reader.

Solution ID 3 Solution Usage TAUS1100558EN*
Description
Non-GUI TWAIN driver version 3.1.2.28 for eCopy ScanStation support.
Solution
Attached is the special TWAIN driver that was changed to support bizhub 652/552 and it is based on Real-time TWAIN driver version 3.1.2.28.
Currently this TWAIN driver is also supported for eCopy ShareScanversion 4.3.5.

Supported Operating Systems

MicrosoftWindows XP Home Edition (SP3 or later) *
MicrosoftWindows XP Professional (SP3 or later) *
MicrosoftWindows Vista Home Basic (SP2 or later) *
MicrosoftWindows Vista Home Premium (SP2 or later) *
MicrosoftWindows Vista Business (SP2 or later) *
MicrosoftWindows Vista Enterprise (SP2 or later) *
MicrosoftWindows Vista Ultimate (SP2 or later) *
MicrosoftWindows 7 Home Basic **
MicrosoftWindows 7 Home Premium **
MicrosoftWindows 7 Professional **
MicrosoftWindows 7 Enterprise **
MicrosoftWindows 7 Ultimate **
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* Support for 32-bit (x86) OS
** Support for 32-bit (x86) / 64-bit (x64) OS
Note : To open the ZIP file WinZipshould be installed. WinZipcan be downloaded from the WinZipwebsite: http://www.winzip.com/downwz.htm. The
file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS and Cesar J imenez, Production Print/SSD
Solution ID 3 Solution Usage TAUS1103584EN*
Description
Instructions for NVRAM replacement.
Solution
If it is ever necessary to replace the NVRAM in these models, refer to the step-by-step instructions attached to this solution.To viewthe PDF, you may need to
download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Craig Blyther, ESS
Solution ID 2 Solution Usage TAUS0649971EN*
Description
How to enable/disable the banner page option ifprinting ofbanner page is desired/not desired. Banner page isprinting before every print job.
Solution
To enable/disable the banner page in the driver printing properties,under the Advanced tab option, check the separator page selection option.

To enable/disable the Banner optionat the MFP:
1. Press the Utility key.
2. Press User Setting.
3. Press Printer Setting.
4. Press Basic Setting.
5. Press the down arrow key and press Banner Setting.
6. Press ON to select the Banner option.

To enable/disable by browsing to the MFP:
1. Access the Administrator mode.
2. Select Print settings.
3. Select Basic Settings.
4. Select Banner Sheet Setting.
5. Set to OFF,or ON, based on the situation.
Solution ID 2 Solution Usage TAUS0702080EN*
Description
Can the TWAIN driver for scanning be utilized on a MicrosoftWindows 2003 Terminal Server?
Solution
TWAIN scanning cannot be performed in a MicrosoftWindows 2003 Terminal Server environment.


SPECIAL NOTE: Solution contribution by Tom Kelly, Workgroup/SSD, SPECIAL NOTE: Solution contribution by Don St. Onge, Workgroup/SSD.
Solution ID 2 Solution Usage TAUS0800433EN*
Description
Is MagneCotepaper or magnetic backed paper supported?
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Solution
MagneCotepaperor magnetic backed paper is not supported.
Solution ID 2 Solution Usage TAUS0800971EN*
Description
HDD Backup Utility and Device Set-up User Guides.
Solution
HDD Backup Utility
Main features covered:

Backing up (saving)
Restoring (recovering)
Wizard operations (program in dialog format)
Access limitations through auto protect
Encoding backup data
Device Set-up
For the Device Set-up, installing the following plug-ins allows you to obtain the information of an MFP on the network and/or change its settings.


PageScope Data Administrator

HDD Backup Utility

Log Management Utility

Font Management Utility

Copy Protection Utility
Please refer to the attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader.

Solution ID 2 Solution Usage TAUS0902290EN*
Description
How to create a custom watermark.
Solution


bizhub C203/C253/C353/C451/C550/C650
To create a custom watermark, perform the following:
1.Press Applications on the touchscreen.
2.Press Overlay and then Register Overlay.
3.Name the image on the touchscreen.
4.Copy the image.
5.Upon completion perform the same steps to access Overlay and select Created Image to use the custom watermark.


bizhub 223/283/363/423/C220/C280/C360/C452/C552/C652/C552DS/C652DS
To create a custom watermark, perform the following:
1.Press Applications.
2.Press Stamp Composition.
3.Select Register Overlay.
4.Select Register Overlay Image.
5.Select New.
6. Select a blank entry and create name.
7. Place image on glass that is to be a watermark.
8. Press Start.
9. Custom Watermark is now stored for use.


bizhub C250/C252/C351/C450
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To create a custom watermark using the standard controller PCL driver, perform the following:
1. Select File/Print form the document to be printed.
2. Click the Properties tab of the driver.
3. Click the Watermark tab.
4. Select the Watermark check box.
5. Click the Edit button.
6. Specify the following settings:

Watermark Text
Font Name, Style, and Size
Text Angle, Color, and Density
7. Click OK.
8. Select Overwrite or Transparent.
9. Select 1st Page Only check box if desired.
10. Click OK.
SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
Solution ID 2 Solution Usage TAUS1000068EN*
Description
Integrated Equitracfor Konica Minolta supported models and firmware.
Solution

Notes :
1.Make sure you have OpenAPI set to Allow and SSL ON .
2. Not all card readers or card types are supported.
3. The attached setup guidecontains theprocedures to set up Equitracto integrate into the MFP.To viewthe PDF, you may need to download a free copy of
Adobe Reader.

SPECIAL NOTE : Solution contribution by Cesar J imenez, Production Print/SSD
Solution ID 2 Solution Usage TAUS1001657EN*
Description
FS-529 compatibility.
Solution
There are two (2) versions of the FS-529. Please use Item #A0U7WY 1 ("older" syle) designed only for the bizhub C360/C280/C220 and Item #A0U7WY 2
for the bizhub 42/36/423/363/283/223.
The serial number on the finisher will be different between the two items. The serial number begins with the item code (example: A0U7WY1 xxxxxx).
Note : Item #A0U7WY 2 will work with all the models. Please refer to attached configuration documentation. To view a PDF, you may need to download a
free copy of Adobe Reader.

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Solution ID 2 Solution Usage TAUS1001696EN*
Description
How to set up Scan-to-SMB (file sharing)for MicrosoftWindows 2003 Server.

Solution
The attacheddocumentation will guide you on whatrequired in order to share a folder, make it available on the network, andwhatsettings must beentered on
the various machines via a web browseror as a walkup. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Related Topics
MicrosoftWindows2003 Serversetup procedure:
Confirm the User and available Shared Folders

Verify the network information of the Server
Create and Share a folder
Checkthe firewall
Check from another computer
Review
Procedure on a Domain via a web browser oras a walk-up
Scan using a Host name
Set up a hidden Share
Scan to a hiddenShare (web browser and walk-up settings)
Scan to a sub-folder (Web Browser and walk-up setup)
Create a Favorite
Note : All Server Settings should be performed by the customer's Network Administrator only.
For more information please see the MicrosoftKB Article ID: 887429 - Overview of Server Message Block Signing .
SPECIAL NOTE : Solution contribution by Cesar J imenez, Production Print/SSD
Solution ID 2 Solution Usage TAUS1100509EN*
Description
How to print without authentication from an AS/400or other host computer.
Solution
BACKGROUND
Traditionally,when an MFP was configured toaccept print jobsonlyfrom authorized users (MFP Authentication),non-desktop-based operating systems needed
to be configured with custom code (a predetermined authorization passcode that we embedded in the print job)to allowprint jobs to printon the MFP instead of
being discarded.
KMBS now has firmware for certain models thatallows the MFP to accept without authentication, instead of discarding, print jobs that come from a
specifiedTCP/IP address.
This is an ad hoc solution, meaning that the firmwareuses some functions on the MFPin away different from their original intent.Consequently, if these
functions are already being used, it may not be possible to take advantage of this ad hoc solution.

CONCEPTUAL OVERVIEW
The configuration in this solution entailsusingthe IP Filtering (Permit Access) function, but onlyfor the means of entering the TCP/IP address of the host.After
entering the information, the function is thendisabled.Whena certain DIP switch is set, the TCP/IP address entered will be the only host from whichthe MFP
will accepta non-authenticated print job.
IMPORTANT : It is very important that you note what TCP/IP address has been entered in this procedure.When the function is disabled, you can not
determine that TCP/IP address. It is recommended that younote the TCP/IP address in the MFP service log.

PROCEDURE
1. Load the appropriate firmware as listed below.




Set DIPSW41 =0x08 or DIPSW53 =0x08 (Verify the correct dip switch in the readme for the related firmware)
2. Enable IP Filtering (Permit Access) for a specific TCP/IP address for the host;then, disable the setting.




Administrator Settings? Network Settings? TCP/IP Settings ? IP Filtering (Permit Access)

Press [ Enable ] and input theIP address range or host TCP/IP address

Press [OK]
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Press [IP Filtering (Permit Access)]

Press [ Disable ]; thenpress [OK]
3. Set Print Without Authentication to Allow.




Administrator Settings? User Authentication/Account Track

Print without Authentication: Allow
Detailed explanation
When setting DIPSW41 to 0x08 or DIPSW53 to 0x08, two functions are changed.


The function of IP Filtering (Permit Access). With the TCP/IP address entered here, the MFPwill accept print jobs from that TCP/IP address without requiring
that authentication credentials be embedded in the print job.

Innormal firmware versions,"Print Without Authentication" allows the MFP to print without Authentication credentials from all hosts. In this special
firmware,"Print Without Authentication" allows printingwithout authentication credentials only from the host with thespecified TCP/IP address .
FIRMWARE
The following special firmware versions support the solution detailed above.

bizhub C452/C552/C652: version GD7-B4
bizhub C552DS/C652DS: version GD7-B4
bizhub C220/C280/C360: version GD7-B4
bizhub 223/283/363/423: version GD7-B5
bizhub 601/751: version GU8-20
bizhub 361/421/501: version GJ F-20
Note : Thefirmwareis available via the SSD Download Selector on MyKonicaMinolta.com.
Solution ID 1 Solution Usage TAUS0800146EN*
Description
How tochange the default file format for fax forwardingfrom TIFto PDF.
Solution
To set the default fax forwading file format to PDF, perform the following:
1. Press the FAX button.
2. Select the Scan Setting on the LCD.
3. Select the File Type as PDF.
[The steps below make the setting the default.]
4. Select the Utility button.
5. Select User Setting.
6. Select Scan/Fax Settings.
7. If the setting is set for Factory, change it to Current.
8. Press OK.
Solution ID 1 Solution Usage TAUS0902747EN*
Description
Integrated eCopy setup procedure - Quick Guide.
Solution
Please refer to attached Pre-Installation Ckecklist and perform the attached step-by-step procedures.Make surethe following options are installed:





MFP

Firmware

OpenAPI
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Option


bizhub 223/283/423

B5

3.5B

LK-101V2 and UK-203


bizhub 361/421/501

20-GJ 1

3.5

LK-101 and UK-202


bizhub 601/751

20

3.7D




bizhub C203/C253/C353

GK5-CG

3.5

LK-101 and UK-201


bizhub C220/C280/C360

GC2-57

3.5

LK-101v2 and UK-203


bizhub C451

GC2-57

3.5

LK-101 and UK-201


bizhub C550/C650

GJ 0-CG

3.5

LK-101 and UK-201


bizhub C452/C552/C652

GC2-57

3.5

LK-101v2 and UK-203
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Notes :
1. These firmware versionswere the ones used during testing.
2. Please use latest base firmware that mentions in the readme OpenAPI Function Level 3.5 or higher.
3. If you are installing Special firmware for the Image Unit Yield Enhancement , please use the appropriate Software Switch Setting. See attached Bulletin
Number 6901.To view a PDF, you may need to download a free copy of Adobe Reader.

4. Pleaserefer toPrice Sheets forcorresponding options.
SPECIAL NOTE : Solution contribution by Cesar J imenez, Production Print/SSD
Solution ID 1 Solution Usage TAUS1000062EN*
Description
Can thenumber of output booklets be increasedby removing the SD-509 catch tray?
Solution
The lower catch tray may be removed to increase the number of booklets the SD-509 can output.Please see the attached file for an illustration. To viewthe
PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS
Solution ID 1 Solution Usage TAUS1000581EN*
Description
What can cause an error code 2007 during a vCare/CSRC (CS Remote Care) setup?
Solution
CAUSE: The WebDAV Client Settings are set to OFF under administrator mode

SOLUTION:To enable the ' WebClient Settings' , perform the following:
1. Access Administrator Settings.
Note: Enter administrator password, if password setting is configured on engine.
2. Press Network Settings button.
3.Press WebDAV Settings .
4.Press WebDAV Client Settings and then ON .
5.Press OK to save the setting
6.Exit Administrator mode
7.Complete the vCare\CS Remote Care Setup by pressing Initial Transmission button listed under Service Modes CS Remote Care.
Note : Refer to appropriate bizhub vCare one-way HTTP setup guide for engine, as reference
Solution ID 1 Solution Usage TAUS1000825EN*
Description
When trying to scan to external memory (USB), the buttons "Save a document to external memory" and "Save a document from external memory to a user
box" are missing.
Solution
CAUSE: When user authentication is enabled, the defaults for scanning to USB are disabled for all users.

SOLUTION: "Save to External Memory" and "Read the Stored Document in External Memory" must be enabled, to do so perform the following:
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1. Select "Administrator Settings"
2. Select "User Authentication/Account Track"
3. Select "User Authentication Settings"
4. Select "Administrative Settings"
5. Select "Default Function Permission"

Note: Although it may appear that the machine is not setup for user authentication, the machine might be logged in under the public user. To verify this, press
the "Access" button. If doing this takes you to a login screen, user authentication is enabled.\


SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1000964EN*
Description
When trying save a favorite setting under the print driver, useris unable to save different output options as favorites.
Solution
This is the standard operating procedure for the driver. The output method will always default back to print after using the driver.

SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1001401EN*
Description
Doesthe DF-621 come standard with the main body?
Solution



The DF-621 is standard for the bizhub 423/363. It is an option for the bizhub 283/223 (Item #A143WY1) . The bizhub 283/223 can also be equipped with
the OC-509 original cover(Item #A128WY2).
Solution ID 1 Solution Usage TAUS1001701EN*
Description
Can a TX report be printed for scan jobs?
Solution
The bizhub 423 series does not have the functionality to print a TX report after scan jobs. This is a specification of the machine.
SPECIAL NOTE : Solution contribution by J im DiSarro, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1001994EN*
Description
Service Tips & Procedures.
Solution
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Attachedare the Service Tips & Procedure documents for the bizhub 423/363/283/223. The document addresses:
1. Paper Dust Remover (now included with Drum Unit)
2. Separate Replacement of Drum Unit and Developer
3. Elimination of the Life End Alert
4. Change of Developer Replacement Method
5. Diagnosing Life End Parts - Symptoms
6. Last page - Firmware DIP switches that must be appliedto enableLife Messaging settings as desired. (bizhub 423/363/283/223are identified as Group D)
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID 1 Solution Usage TAUS1002139EN*
Description
Howto hold over scan destinations from one job to the next.
Solution
To keep the same scan destinations from one job to the next, perform the following:
1. Enter the Administrator mode.
2. Select System Settings .
3. Select Reset Settings .
4. Select J ob Reset .
5. Select Next J ob .
6. Select Reset Data After J ob and set it to Confirm with User .
7. Exit the Administrator mode.
Note : This will result in the user being prompted whether to keep the same settings or not.
SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1002233EN*
Description
How to set up Scan to Home with MicrosoftWindows Server 2008 R2.
Solution
Please see attached documentation for details on environment setup and MFP setup and use. To viewthe PDF, you may need to download a free copy of
Adobe Reader.

SPECIAL NOTE : Solution contribution by David Holt, SSD District Service Manager/Midwest Region
Solution ID 1 Solution Usage TAUS1100113EN*
Description
How to set the machine to display the Secure Print key on the control panel.
Solution
To set the machine to display the Secure Print key on the control panel:
1. Press the Utility key and selectUser Settings.
2.Select Custom Display Settings.
3.Select Copier Settings then Shortcut Key 1.
4.Highlight Secure Print User Box and press OK.
5.Exit the Utility Mode and the Secure Print keyshould now be displayed on the control panel.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
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Solution ID 1 Solution Usage TAUS1100234EN*
Description
HDD TWAIN driver with AdobeAcrobatX support.
Solution
TWAIN driver version 3.1.2.30a has been released. The new version supports TWAIN scanning from AdobeAcrobatX. This is an upgrade to the HDD
TWAIN version 3.x driver. Refer to the attached release notes for complete details.
Notes :
1.The latest printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (
http://www.kmbs.konicaminolta.us ) "Support" tab and click on Printer Drivers & Firmware Downloads or from Technical Support Home page and click on
"Download MSDS, Drivers, Firmware" under Support Quick Links.
2. To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Mark Kemp, ESS
Solution ID 1 Solution Usage TAUS1103664EN*
Description
Is there a way to limit access to long distance faxing by adding an access code?
Solution
Adding an access code to dial long distance faxing is not supported but can be implemented by most phone companies.
SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1103946EN*
Description
Is there a way to forward a copy of all outgoing faxes for storage or security purposes?
Solution
To forward a copy of all outgoing faxes, please perform the following steps:
Prerequisite : Must have HDD installed and enabled for option to be available.
1. Enter Service Mode.
2. System 2.
3. Software switch settings.
4. Change switch 63 bit0 to1 (should read 00000001). For the 751/601 its switch 32 bit 3 to on (1)
5. Enter Administrator Mode.
6. Select Security Settings.
7. Select Image log transfer setting.
8. Select the server type of where the files will be placed; FTP or webDAV.
9. Select page 2 and then decide which file typesto image.
This will enable the Image log transfer settings. Outgoing, incoming and scan jobs can be sent to an FTP or webDAV server where they can be stored for
review at a later time.This can be a required feature in a security-driven environment.


Solution ID 1 Solution Usage TAUS1104074EN*
Description
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Can you perform fax forwarding to multiple recipients?
Solution
This can be done using a group one-touch button on the MFP. Perform the following steps:
1. Create all one-touches for users who will be receiving fax jobs.
2. Add them into a group one touch on the MFP.
3. Enter the fax forward setting in Admin mode.
4. Select Address book.
5. Select the group one-touch boxthat wascreated.
Note : The Administrator Input/Machine E-mail address is required.
Solution ID 1 Solution Usage TAUS1104264EN*
Description
AU-204H Mag Stripe Card Reader information.
Solution
The AU-204H is a magnetic stripe card reader that provides compatibility to commonly used magnetic stripe cards. Magnetic Stripe is the predominant
technology used in the higher education market today. The AU-204H is designed to work with magnetic cards being utilized by many universities for student
ID, building or dorm access and other campus purchases or in the corporate market to access their office building.
The mag card reader provides a confident, secure and efficient method for machine access and user authentication to a bizhub MFP.
The AU-204H allows a user to:
1. Walk up to an MFP.
2. Swipe their magnetic stripe card in the AU-204H for authentication.
3. Begin the copy/fax/print/scan functions.
4. Release print jobs using the ID and Print feature.
The AU-204H is mag card authentication device that connects directly to the USB port of the following models.

Color Workgroup MFPs
bizhub C203/C253/C353
bizhub C451/C550/C650
bizhub C220/C280/C360
bizhub C452/C552/C652

Black and White Workgroup MFPs
bizhub 223/283/363/423
bizhub 361/421/501
bizhub 601/751
bizhub 552/652

Using a custom loadable driver, it works in conjunction with the machine internal authentication capabilities.
Please see attached Marketing Bulletin 10-GB-037 and other AU-204H documentation for complete details. To view a PDF, you may need to download a free
copy of Adobe Reader.

Notes :
a. When installing the AU-204H a custom MFP loadable driver is required for the reader to be utilized.
b. The drivers and the associated readme can be downloaded from the SSD Download Selector. Please note the drivers are specific to each series MFP.
The search path is Authentication Devices g AU-204H.
c. The installation of the loadable driver and configuration settings in service mode are exactly the same as the AU-201H HID Proximity card reader and
AU-202H iClass card reader. Please refer to the AU-201H training WBT for more information.
d. The AU-204H will only read the first 17 bytes of data from track 2 of a magnetic stripe card, and only return the last 16 bytes read to the authentication
application.
e. For advanced mag card reader integrations like Equitrac, please reference Marketing Bulletin 10-GB-038 for more information on the bEST program.
Solution ID 1 Solution Usage TAUS1200549EN*
Description
When a user inserts their PKI PIV/CAC Card the prompt for a PIN momentarily shows up and then disappears.Other users can log in with their PKI Card
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normally.
Solution
CAUSE: Faulty chip on PKI Card. The card may continue to work on the users PC workstation. This is due to the fact that the card reader at the PC has
grooved edges in the gold contact chip making a better connection to the PKI Card.

SOLUTION: Cleaning the contacts with a clean eraser may help, but may also cause further damage to the gold contact chip. If the scratch marks are
removed on the chip, the card may be rendered unusable at the PC as well. Have the PKI card replaced.
Solution ID 1 Solution Usage TAUS1200679EN*
Description
PageScope Mobile specifications
Solution
PageScope Mobile is a powerful, cutting-edge application that connects to bizhub multifunctional products with a mobile professional's iPad, iPad 2,
iPhone, iPod Touchand Android OS-based devices.

The continued growth and escalating demand of iPad, iPad 2, iPhone, iPod Touchand Android OS devices across all markets and industries has
heightened the demand for mobile users to print directly from their Appleand Android OS devices as well as scan documents for instant access.
With PageScopeMobile, Konica Minolta offers a feature-rich assortment of utilities that provide the everyday document imaging tools and connectivity
necessary for mobile users to easily access and manage their documents.
The best part it's free and downloadable from the AppleApp Store and Google Play Store. Simply search for "pagescope mobile".

DOCUMENT MANAGEMENT
- Upload files to Google Docs
- Download files from Google Docs
PRINTING
- Scanned Data
- E-mail messages and file attachments
- Data downloaded from a website
- Photos
SCANNING
- Receive scanned data via WebDAV
- Receive E-mail attachments
Please refer to the PageScope Mobile Spec Sheet for more information. To view the PDF, you may need to download a free copy of Adobe Reader.

Solution ID 1 Solution Usage TAUS1201063EN*
Description
What are the setup requirements to access bizhub MarketPlace from the operation panel?
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Solution
To be able to access bizhub MarketPlace from the MFP, please ensure the following options are installed and configured by an authorized technician.

bizhub 223/283/363/423/552/652 and bizhub C220/C280/C360/C452/C552/C552DS/C652/C652DS
i-Option License Kit, LK-101v2 (Item #A0PD01A)
i-Option 1GB Memory Upgrade Kit, UK-203 (Item #A0YDWY1)
HDD installed - HD-516 (Item #A2ACWY1 - optional for bizhub 223/283)
A solution ROM installed
bizhub C652-C652DS series: version GJ 2-B8
bizhub C360 series: version GJ 2-B8
bizhub 652 series: version GJ 2-B8
bizhub 423 series: version GJ 1-B5

bizhub C224/C284/C364/C454/C554/C654/C754
i-Option License Kit, LK-101v3 (Item #A0PD01H)
i-Option 2GB Memory Upgrade Kit, UK-204 (Item #A4MHWY1)
HDD installed
iOption ROM version G20-53 or higher

For end user or technical support questionsplease contact the Digital Solutions Center at 1-800-653-2652.
Solution ID 1 Solution Usage TAUS1300020EN*
Description
The bizhub MarketPlace User's Reference Guide
Solution
Attached is thebizhub MarketPlace User's Reference Guide which addresses the following topics.

Purchasing Apps from the Web
About licenses
Viewing your Apps/Account
Purchases
Installs
Account
Accessing bizhub MarketPlace from the MFP
Installing/Configuring/Removing Apps
Purchasing Apps from the MFP
Reinstalling Apps
Note : To view the PDF, you may need to download a free copy of Adobe Reader.

Solution ID 0 Solution Usage TAUS0900580EN*
Description
How to increase the timeout value for a PageScope Web Connection session.
Solution
If the utility is used with the cache enabled and Administrator mode has timed out, the timed out page may appear even when PageScope Web Connection is
accessed again. In addition, since the machine control panel remains locked and cannot be used, the machine must be restarted with the main power switch.
In order to avoid this problem, disable the cache. To disable the cache:
MicrosoftInternet Explorer
1. On the "Tools" menu, click "Internet Options".
2. On the General tab, click the [Settings] button under "Temporary Internet files".
Note:On newer versions of IE (including v. 8) the [Settings] buttonis under "Browsing History."
3. Select "Every visit to the page", and then click the [OK] button.
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NetscapeNavigator
1. On the "Edit" menu, click "Preferences".
2. Under "Category" on the left, click "Advanced", then "Cache".
3. Under "Document in cache is compared to document on network:", select "Every time".

MozillaFirefox
1. On the "Tools" menu, click "Options".
2. Click "Privacy", and then click the [Settings] button at the bottom of the dialog box.
3. Select the "Cache" check box under "Private data", select the "Clear private data when closing Firefox" check box under "Settings", and then click the [OK]
button.
Note :On newer versions of Firefox, substitute the following for steps 2 and 3, above:
2.Click the "Privacy" tab and then select the "Clear history when Firefox closes" check box.
3. Click the [Settings] button next to "Clear history when Firefox closes" and select the "Cache" check box.
SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Solution ID 0 Solution Usage TAUS0902756EN*
Description
Why is a Language Key displayed in the lower right corner of the display?
Solution
The Language Key in the lower right corner of the display has been added for frequently used copy application functionsin the copy mode.The key can be set
to display a different shortcut using the following steps:
1. Press the Utility Key.
2. Select User Settings.
3. Choose Custom Display.
4. Choose Copier Settings.
5. Select Shortcut Key 1.
6. Choose ON.
7. Choose the desired selection from the available list displayed.
8. Select OK.
9. Exit the User Mode.
SPECIAL NOTE : Solution contribution by Dave Bruni and Malcolm Hibbert Workgroup/SSD
Solution ID 0 Solution Usage TAUS1001137EN*
Description
Is the EK-605 requiredtoconnectthe AU-201H?
Solution
The EK-605 is not required for the AU-201H, as the USBinterface is standard on the MFP.The EK-605 is the USB interface for the optional External keyboard
+Bluetooth printing.
Note : WT-506 Working Table recommended. If WT-506 Working Table is not installed, AU-201H must be mounted to MFP. Can also be mounted on
WT-507 Side Panel Kit for the bizhub C220/C280/C360.
SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD
Solution ID 0 Solution Usage TAUS1001362EN*
Description
Searchable PDF OCR dictionary file is NG when uploading.
Solution
CAUSE: HD-516 (item number A2ACWY1) is either not installed or not enabled.

SOLUTION: To install and enable the HD-516 perform the following:

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1. For the 223 and 283 order and install the HD-516 following the installation instructions.
2. Enter service mode, select System 2 followed by HDD.
3. Select installed and exit to normal screen and reboot machine.

note =
'Without%20HD-516%20installed%20User%20Box%20Functions%2C%20Secure%20Print%2C%20ID%20%26%20Print%2C%20Scan%20to%20USB%20M
emory%20and%20other%20functions%20will%20not%20be%20available.%20Please%20see%20bizhub%20423%20series%20Product%20and%20Sales%2
0Guide%20for%20more%20information.%09%09%09%09%0D%0A';
if (note !=''){
ArrNotes[x] =note;
x++;
window.document.write(" " +x +" ");
}



SPECIAL NOTE: Solution contribution by J im Behrends, Workgroup/SSD
Solution ID 0 Solution Usage TAUS1002331EN*
Description
Is the optional HD-516 required when installing the LK-105?
Solution
The optional HD-516 and Upgrade Kit (UK-203)is required when installing the LK-105 to allow Searchable PDF Creation as indicated in the attached Product
Sales Guide. Please order the HD-516 (A2ACWY1) when installing the LK-105.
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Solution ID 0 Solution Usage TAUS1103985EN*
Description
How to reduce the number of touches needed to see the LDAP Search Returned Users details.
Solution
CAUSE: Currently, the end user must touch the User icon in the Returned User's list, then touch the Details icon. Screen 1/2 shows the User's name and
email address. The user must then touch the Arrow icon to see screen 2/2, which contains more of the user's information including department name, city,
location, and more.
SOLUTION: Special firmware is available to allow the user to see the 2/2 details screen when they touch the user icon in the returned users list.


bizhub C220/C280/C360: version GSA-C2

bizhub C452/C552/C652/C552DS/C652DS: version GSA-C2

bizhub 552/652: version GS4-F4

bizhub 223/283/363/423: version GS1-C8
This feature is subject to the following setting:
DIPSW No.22 =0x00: Disable (Default)
DIPSW No.22 =0x80: Enable
Note : The firmware is available via the SSD Download Selector on MyKonicaMinolta.com.
SPECIAL NOTE : Solution contribution by Stu Dern, ESS
Solution ID Solution Usage TAUS0700734EN*
Description
How to make a screen shot on MacintoshOS X.
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Solution
Creating a screen shot on MacintoshOS X:


Taking a picture of the whole screen: Command-Shift-3

Taking a picture of part or region of the screen: Command-Shift-4 , and then drag the crosshair pointer to select the area.When you lift your finger from the
mouse button, MacintoshOS X will record that real estate and place a PNG file on your desktop.
Note : Please see the attacheddocument for details. To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Cesar J imenez, Production Print/SSD
Solution ID Solution Usage TAUS0700868EN*
Description
Can the file formats (types)supported by the MFP be applied to all original types (Auto, Full Color, Grayscale, Black)?

File Types
PDF
Compact PDF
TIFF
J PEG
XPS
Compact XPS
Solution
Not all file formats are supported.The following charts indicate which file types are supported per each of the original types available.

bizhub C450/C352/C300/C252/C250

bizhub C451/C550/C650/C452/C552/C652/C552DS/C652DS

bizhubC360/C280/C220

bizhub652/552/423/363/283/223
SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Solution ID Solution Usage TAUS0802647EN*
Description
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How to connect key counter to Blackboard card reader.
Solution
The DB15 connector must be cut from the Blackboard system and wired to our Key Counter as follows.

Copier--------------------------BB

Blue(Gnd)--------------------White
Brown(Key Counter Set)-----Green
Orange(Key Count Pulse)---Black
Red(24v)---------------------Red

Note: There is not a ready-made harness to connect the BB system.The Key Counter connector must either be cut or wire taps should be used to connect the
BB wires. Also, some of the MFPs Key Counter wiring is not color coded. Please use the appropriate schematics to determine proper signal wiring.
Solution ID Solution Usage TAUS0901919EN*
Description
EK-604/EK-605, how to enable the External Keyboard.
Solution
To enable the External Keyboard, please perform the following:
1. Press the Utility button.
2. Select User Settings.
3. Select System Settings.
4. Scroll to page 2/2.
5. Select Select Keyboard.
6. Select Local Keyboard.

Solution ID Solution Usage TAUS0902605EN*
Description
Installation of KH-101 and FS-529.
Solution
The KH-101 and FS-529 can be installed on the MFP but certain precautions must be taken.

The KH-101 must be installed first.
Once both options are installed, it will be difficult to turn the adjustment dial (tight fit).
Notes :
1.The KH-101 Installation Manual includes instructionsregarding whether or nota working table (WT-506/WT-507) is attached to the main body. Please refer
to the attached WT Installation Manuals if needed.
2. The FS-529 Installation Manual and the note concerning the KH-101/FS-529 are also attached for reference.
3. To view a PDF, you may need to download a free copy of Adobe Reader.

Solution ID Solution Usage TAUS1000035EN*
Description
What number of staple and folded sets can the SD-509 handle?
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Solution
The SD-509 exit tray can handle following using plain paper (15.94 to 23.94 lb):

1-3 sheets 20 sets
4-10 sheets 10 sets
11-15 sheets 5 sets
This is the machine specification.
SPECIAL NOTE : Solution contribution by David Silverstein, Workgroup/SSD
Solution ID Solution Usage TAUS1000494EN*
Description
FS-527 compatibility.
Solution
The FS-527 can be connected to bizhub C360/C280/C220, bizhub C652/C552/C452/C652DS/C552DS, bizhub 223/283/363/423 and bizhub 552/652. Please
refer to attached documentation for more details. To viewa PDF, you may need to download a free copy of Adobe Reader.

Note : Please ensure that the latest firmware is installed. The latest version firmware or system software is available via the Konica Minolta Download
Selector.
Solution ID Solution Usage TAUS1000787EN*
Description
DIMM (Memory Module) information.
Solution
If swapping the machine memory module, check one DIMM at a time making sure that there is memory in the DIMM0 slot.
Memory Module


p/n V865 3000 14 for bizhub C451/C550/C650; bizhub C203/C253/C353/C353P ;magicolor 8650DN (PC3200, 400Mhz, DDR2)

p/n V865 3000 26 for bizhub C452/C552/C652/C552DS/C652DS ; bizhub C220/C280/C360 ; and bizhub 223/283/363/423 (PC4300, 533Mhz, DDR2)
Note : Please see the attacheddocument for an example of DIMM slot locations. To viewthe PDF, you may need to download a free copy of Adobe
Reader.

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Solution ID Solution Usage TAUS1001039EN*
Description
How to lock the paper traysto preventunauthorized use.
Solution
KMBS does not offer this solution directly.Marketing Data Solutions has developed a universal cable lock product.Please contact MDS directly for this type of
product.

J effrey W. Rasa
Marketing Data Solutions, Inc.
Office Direct: 508-528-7323
Fax Direct: 508-553-0925
email: jeff.rasa@marketingdatasolutions.com
Web: www.marketingdatasolutions.com
Solution ID Solution Usage TAUS1001041EN*
Description
J S-505 compatibility.
Solution
The following lists the Item Numbers for the J S-505 J ob Separatorwith the compatible MFPs.
ITEM NUMBER MODEL
A0830Y0 bizhub C200/C203/C253/C353
A0830Y1 bizhub C220/C280/C360
A083WY2 bizhub 223/283/363/423
Solution ID Solution Usage TAUS1001400EN*
Description
What is the capacity of the HDD?



Solution
The HDD has a 250GB capacity.Up to 3,000 documents or 10,000 pages can be stored (which ever comes first). Each Box can store a maximum of 200
documents, and up to 1,000 Boxes can be created.

SPECIAL NOTE: Solution contribution by David Silverstein, Workgroup/SSD
Solution ID Solution Usage TAUS1001414EN*
Description
What is the purpose of the 1GB solid state drive located on the MFP board?
Solution
The purpose of the 1GB Solid State Drive (SSD)on the MFP board is to support Fax Kit features and to operate in a limited capacity when the 250GB HDD
option for the bizhub 223/283 (HD-516)is not installed. When machine does have the 250GB HDD installed, the solid state drive is not used. SPECIAL NOTE
: Solution contribution by Tom Kelly, Workgroup/SSD
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Solution ID Solution Usage TAUS1001510EN*
Description
How to enter Service Mode.
Solution
To enter Service Mode:
1.Press the Utility/Counter key.
2.Touch [Details] on meter count display.
3.Press Stop 0, 0, Stop, 0, 1.
SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD
Solution ID Solution Usage TAUS1001619EN*
Description
MicrosoftWindows Server 2008 R2 printer driver support.
Solution
The following printer drivers are for use with MicrosoftWindows Server 2008 R2 andare WHQL certified.


bizhub423 Series PCL Driverversion 1.1.2.0

bizhub423 Series PostScript Driverversion 1.1.1.0

bizhub423 Series FAX Driverversion 1.1.0.0

bizhub423 Series XPS Driverversion 1.1.1.0
Notes :
1. Please ensure that fimware version G00-B5 or newer is installed. The latest version firmware is available via the Konica Minolta Download Selector.
2.The driver version can be verified by using following procedure.
a. Open Printing Preferences of the driver.
b. Click Other Tab.
c. Click About button.
3. The latest printer drivers are available via the Konica Minolta Download Selector.
SPECIAL NOTE : Solution contribution by KMBT (J apan)
Solution ID Solution Usage TAUS1001627EN*
Description
Dual line fax option requirements.
Solution
In order to provide dual line fax option for the bizhub 223/283/363/423, TWO each of the following are required:


FK-508

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MK-726
This is because MK-726 is not a traditional Mount Kit, rather a set of cables and connectors.
See attached Installation Manual for details. To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by KM Australia (BAU) and J ohn Miller, Workgroup/SSD
Solution ID Solution Usage TAUS1001642EN*
Description
How to set copy quantity limit to 1 or 2 sets per job.
Solution
The abilityto limit the copy count to one copy at a time, is a featuresometimes needed to restrict walk-up MFPs. To set copy quantity limit to 1 or 2 sets per
job, pleaseaccess theService Mode and select Software Switch 49 forthe desired limitation.
1. Press the Utility/Counter key.
2. Touch [Details] on meter count display.
3. Press the following keys in this order.; Stop ? 0 ? 0 ? Stop ? 0 ? 1.
4. Touch [System2].
5. Touch [Software Switch Setting].
6. Touch [Switch No.] and enter the intended switch number with the ten-key pad.
7. Touch [Bit Assignment].
8. Use [?] or [?] to select a bit. To set the bit, enter 0 or 1 with the ten-key pad.
9. To set the bit in hex, touch [HEX Assignment] and use the ten-key pad and [A] to [F]
keys to enter numbers and characters.
10. Touch [Fix].
11. Touch the [Exit] key.

Settings for Software Switch49-0~3bit
0x00: No Limitation
0x01: 1 copy
0x02: 3 copies
0x03: 5 copies
0x04: 9 copies
0x05: 10 copies
0x06: 20 copies
0x07: 30 copies
0x08: 50 copies
0x09: 99 copies
0x0A: 250 copies
0x0B~0x0F: No Limitation
SPECIAL NOTE : Solution contribution by Craig Blyther, ESS
Solution ID Solution Usage TAUS1002002EN*
Description
Howto disablethe Direct Input tab.
Solution
To inhibit use of the Direct Input tab, please perform the following:
1. Press Utility.
2. Select Administrator settings and enter passcode.
3. Select Security Settings.
4. Select Security Details.
5. Select Manual Destination Input and change to Restrict.
SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
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Solution ID Solution Usage TAUS1002015EN*
Description
Where is the 8-pin vendor port located?
Solution
The 8-pin vendor port is located at CN17 on the PRCB (PWB-MC assembly).
SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD
Solution ID Solution Usage TAUS1002018EN*
Description
When trying to register devices through PSES Device Manager, An authentication error occurs.
Solution
CAUSE: The WebDAV Server password has become corrupt.

SOLUTION: Thepassword under "Device Management - Device Information Setting - Authentication Settings - Password" in PSES Device Manager, must
match the password under "Administrator Settings - Network Settings - WebDAV Settings - WebDAV Server Settings - Password Setting".

Reset the WebDAV passwordback todefault (sysadm)by performing anetwork settings clear in service mode.Then put the password sysadm into PSES.

SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID Solution Usage TAUS1002030EN*
Description
Can user boxes be set to auto delete a document directly after it is retrieved?
Solution
Yes. The machine can be set to auto delete documents directly after retrieving the document. Please use the following steps:
1. Administrator Settings
2. System Settings
3. User Box Settings
4. Document Hold Settings
5. Make sure it is set to "NO".
SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD

Solution ID Solution Usage TAUS1002064EN*
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Description
How to install a printer in Linux.
Solution
Installation procedure
1. Copy PPD file for Linux CUPS to:
/usr/share/cups/model
2. Select [Terminal] from Main Menu a [System Tool].
Note : For SuSE Linux, go to [Computer] a [More Application] a [System] a [GNOME Terminal]
3. Input:
/etc/init.d/cups restart
4. Quit Terminal.
5. Activate the browser.
6. Input http://localhost:631 as theURL and click [Manage Printers] a from [Administration].
7. Click [Add Printer] to add printer. (or select Add This Printer if thePPD is already installed)

When printing with OpenOffice, the following needs to be set as well.
1. Copy PPD file for OpenOffice to:
/usr/share/cups/model
2. Select [OpenOffice.org Printer Setup] from Main Menu a [Office].
3. Click [New Printer].
4. Make sure [Add a printer] is selected then click [Next].
5. Click [Import] on [Choose a driver] screen.
6. Input /usr/share/cups/model in the driver directory and select [KONICA MINOLTA *** OpenOffice PPD] for the driver.
7. Click [OK].
8. Select [KONICA MINOLTA *** OpenOffice PPD] and click [Next].
9. Add the printer name registered on CUPS to the command line and click [Next]. (e.g., lpr -P "KONICA MINOLTA 1050 PS(P) )
10. Set the printer name and click [Finish].

How to check version
Open the PPD file with a text editoror similarand file version is displayed next to * File Version . (e.g., *File Version: 30000.0000 )

Operation environment
For Linux CUPS: CUPS version 1.1.17 or later
For Linux OpenOffice: OpenOffice version 1.0.2 or later

Operation confirmed OS
Red Hat Linux 9
SuSE Linux 8.2
Red Hat Enterprise Linux WS Standard version 4

Additional Information
1.The attached video shows how to add a Linux printer. To view the video, you may need to download a free copy of WindowsMedia Player.

2. Also, please refer to attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Cesar J imenez, Production Print/SSD
Solution ID Solution Usage TAUS1002196EN*
Description
Hard Disk Drive (HDD) part number/Item number.
Solution

Standard Hard Disk Drive for bizhub 363/423 (p/n A2X0 M72C 00)
Optional Hard Disk Drive (HD-516) for bizhub 223/283 (Item #A2ACWY1)
Solution ID Solution Usage TAUS1002210EN*
Description
How to restrict the printing operations from an external USB device.
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Solution
To restrict the printer operations from external USB device, please perform the following:

1. Plug your thumb drive into the MFP USB Port.
2. An icon appears in the lower part of the LCD screen.
3. Press the Utility/Counter key.
4. Touch Administrator setting.
5. Enter the administrator password: 12345678.
6. Touch OK.
7. Touch System Settings tab.
8. Touch User Box Settings.
9. Touch External Memory Function Settings.
10. Touch Print Document.
11. Select OFF.
12. Press OK.
13. Press CLOSE 4 times


SPECIAL NOTE: Solution contribution by J im DiSarro, Workgroup/SSD
Solution ID Solution Usage TAUS1002219EN*
Description
Which machines support anonymous LDAP authentication when using the AU-211P, and what level of firmware is needed?
Solution
Machines supported and firmware levels required (see attached):


bizhub 223/283/363/423firmware level 24


bizhub 601/751 firmware level 18-R1



bizhub C220/C280/C360 firmware level GM0-31


bizhub C452/C552/C652 firmware level GM0-31

bizhub 361/421/501 firmware level 20-GW7
The option to select anonymous authentication for LDAP will be available after flashing to any of the above firmware levels.
Notes :
1.As of now, the bizhub C203/C253/C353 machines do not support anonymous LDAP authentication.
2. The latest version firmware is also available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support)
by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD
Solution ID Solution Usage TAUS1002228EN*
Description
Why document scan speed is slower during Separate Scan mode whencompared to Normal Scan mode.
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Solution
Normal Scan mode assumes that all pages in a scan are the same size, so the original size has to be detected only once.
The Separate Scan process isdesigned on the principle that the document size changes from page to page. Consequently,more time is requiredin order to
detect the size of the next document.
Konica Minolta Business Technologies in J apan has advised that this specification cannot be changed.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS
Solution ID Solution Usage TAUS1002340EN*
Description
Is the same firmware installedonthebizhub 423 series MFPs?
Solution
The same firmware is installedoneach ofthebizhub 423 series MFPs.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Workgroup/SSD
Solution ID Solution Usage TAUS1002488EN*
Description
How to enable the input of an underscore character in the FTP and SMBHost Name fields.
Solution
Special firmware versions are available to support the underscore character for FTP and SMB Host Names.


Monochrome
bizhub 223/283/363/423:Use versionGSB-D1 (replaces version GE8-B5 that was for FTP only) is available


Color
bizhub C224/C284/C364: Use version GS8-65
bizhub C454/C554: Use version GS8-65
bizhub C654/C754: Use version GS8-65

After installing the special firmware, software DIPSW 44 must be set to Hex 20 or 00100000 binary.
To change the DIPSw setting in Service Mode:
1. Touch [Software Switch Setting].
2. Touch [Switch No.] and enter the intended switch number with the ten-key pad.
Software Switch No.: 44
3. Touch [Bit Assignment].
4. Use [ ? ] or [ ? ] to select a bit. To set the bit, enter 0 or 1 with the ten-key pad.
5. To set the bit in Hex, touch [HEX Assignment] and use the ten-key pad and [A] to [F]
keys to enter numbers and characters.
HEX Assignment: 00 g No Underscore support
HEX Assignment: 20 g Enables the Underscore character for FTP and SMB Host Name fields
6. Touch [Fix].
Notes :
a. The Special firmware and Release Notes are available via the Konica Minolta Download Selector and One-Stop Product Support.
b.This firmware does not support the underscore character for PageScope Data Administrator or OpenAPI.

c. When the Software Switch No.44 is set to 0x20, the underscore character can be input for SMB host name in the following settings:

Direct input of the destination for Scan to SMB and Scan to FTP
One-touch destination for Scan to SMB and Scan to FTP (It is also supported when using PSWC.)
Image Log Transfer (Type2) settings
PING Host Address field to help when troubleshooting
d. The underscore character cannot be input in the beginning and ending of the host name. For example, the host names as follows are invalid.
SMBhost_
_SMBhost
_SMBhost_
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Solution ID Solution Usage TAUS1002531EN*
Description
Why does the machine display the prompt to touch Finish when copying from the glass even though Separate Scan has not been selected?
Solution
The machine will display the prompt to touch Finish when copying from the glass evenif Separate Scan has not been selected when Sort has been set as the
default for finishing. The default finishing selection can be changed from Sort to Group using the following steps:
1. Press the Utility/Counter key.
2. Select User Settings.
3. Select Copier Settings.
4. Choose Default Copy Settings.
5. Select Factory Default.
6. Exit the User Settings menu.
SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Solution ID Solution Usage TAUS1100103EN*
Description
Is it possible for the MFP to send an E-mailmessage when a fax transmission fails?
Solution
It is not possible to send an E-mail notification of a faxtransmission failure.
SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Solution ID Solution Usage TAUS1100104EN*
Description
What can cause the machine to intermittently display "Now Deleting"" and then a CFD00 code when the machine comes out of sleep mode?
Solution
The machine intermittently displaying "Now Deleting" and then a CFD00 code when the machine comes out of sleep mode has been addressed with the
release of firmware version G00-C0. Please update the machine to firmware version G00-C0 or later to prevent the incorrect display of "Now Deleting" and the
CFD00 code.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector.
SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Solution ID Solution Usage TAUS1100143EN*
Description
Fax driver support for MacintoshOS X.
Solution
The bizhub 423/363/283/223 does not support a fax driver for MacintoshOS X environments.Please see attached documentation for complete list of
supportedoperating systemsfor the Fax driver.To viewthe PDF, you may need to download a free copy of Adobe Reader.
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Note : KMBS is now considering Fax driver support for MacintoshOS X environments for future products.
SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS
Solution ID Solution Usage TAUS1100175EN*
Description
What can cause the machine to intermittently display a C1004?
Solution
The incorrect display of a C1004 code has been addressed with the release of version G00-C0 firmware. Please install version G00-C0 or later firmware to
prevent the C1004 from being improperly displayed.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector.
SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Solution ID Solution Usage TAUS1100242EN*
Description
Universal Printer Driver System Administrator's Guide.
Solution
Please see attached Universal Printer Driver System Administrator's Guide. Main topics include:

Software Description
Install and Uninstall of the UPD
Using Universal Printer Drivers
Frequently Asked Questions
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by KMBT (J apan)
Solution ID Solution Usage TAUS1100255EN*
Description
How to disable the"Finish" button when copying on platen with the sort option (Example: crisscross sorting).
Solution
A firmware update is necessary to disable the "Finish" button.Please install firmware version.


bizhub C360/C280/C220 version GS5-B8 (File Name: A 0ED 0Y0-F000-GS5-B8.exe )

bizhub C652/C552/C452 version GS5-B8 (File Name: A 0P0 0Y0-F000-GS5-B8.exe )

bizhub C652DS/C552DS version GS5-B8 (File Name: A 1DM 0Y0-F000-GS5-B8.exe )

bizhub 423/363/283/223 version GP9-C0 (File Name: A 1UD 0Y0-F000-GP9-C0.exe )
The firmwareis available via the Konica Minolta Download Selector.
Notes :
1. Please set DIPSW 49 to 0x80.
2. The program job function is excluded.
3.Please refer to attached Release Notes prior to firmware installation.To viewa PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Craig Blyther, ESS
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Solution ID Solution Usage TAUS1100258EN*
Description
When faxes are received, why is the message "Load paper into the Bypass Tray and set the paper in the correct position" displayed?
Solution
The incorrectmessage of "Load paper into the Bypass Tray and set the paper in the correct position" when faxes are received has beencorrected with
therelease of base version G00-C0 firmware. Please install version G00-C0 firmware or later to prevent the message from being displayed improperly.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector.
SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Solution ID Solution Usage TAUS1100283EN*
Description
Caution about VRs on J S-504/J S-505 control board.
Solution
Do not touchVR1or VR2 on the J S-504/J S-505 control board. The VRs on the control board are adjusted at the factory using a specific jig. If either one or
both are rotated by mistake, try rotating the tothe center position, then check the functionality. Please replace theJ SCB (p/n A083 H100 03)iftray full
detectionfor the exit tray does not function correctly.
SPECIAL NOTE : Solution contribution by KMBT (J apan)
Solution ID Solution Usage TAUS1100329EN*
Description
What can cause the control panel to become unresponsive when logging in and out of the machine using ID & Print?
Solution
The symptom where thecontrol panel becomes unresponsive when logging in and out of the machine using ID & Print has been addressed with the
release of version G00-C0 firmware. Please install firmware version G00-C0 or later to prevent the control panelfrom becoming unresponsive when logging in
and out of the machine using ID & Print.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector.
SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Solution ID Solution Usage TAUS1100341EN*
Description
bizhub vCare/CSRC Toner Coverage/Gas Gage support.
Solution
The attached document provides a table showing bizhub vCare/CSRC support for the Toner Coverage/Gas Gage (Gauge)functions via the vCare/CSRC
Web Application Portal. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID Solution Usage TAUS1100566EN*
Description
What can cause the machine to intermittently display a C0208 code?
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Solution
The intermittent display of a C0208 code (Tray 4 lift-up failure)has been corrected with the release of version G00-C2 firmware. Please update the machine
firmware to version G00-C2 or later to prevent the intermittent display of the code.
Note : Please refer to attached Program Release Information prior to installing the firmware. To view a PDF, you may need to download a free copy of
Adobe Reader.

SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Solution ID Solution Usage TAUS1100572EN*
Description
Extending toner bottle life.
Solution
This featureis available byinstalling firmware version G00-C2 and setting[Engine FW DIPSW]: [7] to OFF and [8] to ON.
CAUTION : This change is for bizhub 283/223 ONLY . It must not be applied to bizhub 423/363.
Note : Please refer to attached Program Release Information prior to installing the firmware. To view a PDF, you may need to download a free copy of
Adobe Reader.

Solution ID Solution Usage TAUS1103589EN*
Description
How to enable apop-up Authentication Dialog window when printing from MacintoshOS X v10.x.
Solution
Follow these steps toenable a pop-up Authentication Dialog window when printing from MacintoshOS X v10.x:
1. With the document open, select File g Print.
2. Select "Printer..." from the initial MacintoshOS Xv10.x print dialog window.
3. From the Printer window, select "Output Method".
4. Select "Detail Settings....".
5. Double-click "Administrator Settings".
6. Check the box(es) required for Pop-up Authentication Dialog window.
7. Select OK to save the settings.
Note : Refer topage 130 (10-13) from the attached bizhub 423/363/283/223 User's Guide [Print Operations] for additional details. To viewthe PDF, you may
need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS
Solution ID Solution Usage TAUS1103591EN*
Description
How to enable/disable printing of PostScript errors.
Solution
To enable/disable printing of PostScript errors, perform the following:
1. Press the Utility/Counter key.
2. Touch [2 User Settings] on the touchscreen.
3. Touch [5 Printer Settings] on the touchscreen.
4. Touch [4 PS Setting] on the touchscreen.
5. Touch [Print PS Error] on the touchscreen.
6. Touch [ON] or [OFF] on the touchscreen as desired by the customer.
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7. Touch [OK] on the touchscreen.
8. Press the Reset key.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution ID Solution Usage TAUS1103592EN*
Description
Is the optional HD-516 required when installing i-Option?
Solution
The optional HD-516 is required when installing i-Option on the bizhub 223/283. Please install the optional HD-516 (Item #A2ACWY1) when the i-Option is
installed.
SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Solution ID Solution Usage TAUS1103788EN*
Description
Saving the Management List to a USB drive.
Solution
The bizhub 423 series allows saving of the Machine Management List (and others) to a USB drive for easy distribution (when making escalations, etc). To
save the list:
1. Call the Service Mode to the screen.
2. Touch [List Output].
3. Insert the USB memory device to the USB port (for user).
4. Touch [USB save] displayed in the Batch List CSV Output. Then, List data is transferred to the USB memory device.
5. Confirm that OK is displayed as the result of data saving.
Note : The Machine Management List is the file labelled S1_*.csv . For other lists, please see attached document. To viewthe PDF, you may need to
download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by KM Australia (BAU)
Solution ID Solution Usage TAUS1103835EN*
Description
When a scan to E-mail from the machine is checked at the PC, why does the adjustment for Daylight Saving Time not show in the time stamp of the E-mail?
Solution
The incorrect time stamp for an E-mail sent from the machine when it has been set forDaylight Saving Time has been corrected with firmware version
G00-C2. Please install firmware version G00-C2 to correct this issue.
Note : Prior to installing the firmware please read the attached Release Notes. To view a PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Solution ID Solution Usage TAUS1103839EN*
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Description
Part number for the Staple Cartridge.
Solution
Staple Cartridge (p/n A10D P001 00).
Solution ID Solution Usage TAUS1103852EN*
Description
Ds Roll Kitreplaces individual parts.
Solution
ADs RollKit comprising of a Roll, Collars, Compressing Coil Spring and Bushing has been created (p/n A1UD R901 00). The parts contained in this kit will no
longer be available individually.


Discontinued Parts
A1UD 3717 00 Roll (2)
4068 3720 00 Collar (2)
A1UD 3718 00 Compressing Coil spring
A1UD 3716 00 Bushing
4068 3719 00 Collar

Solution ID Solution Usage TAUS1103969EN*
Description
Saving the Active Directory login account entered for the first scan job.
Solution
The attached Non-GUI TWAIN driver version 3.1.2.26c will save user account and password entered for the first scan job on eCopyScanstationor other
applications used to retrieve scans via TWAIN driver.
This driver is based on Non-GUI TWAIN driver version 3.1.2.26. This driver provided support for engine configurations.


bizhub C652DS/C55DS

bizhub C652/C552/C452 version 90

bizhub C360/C280/C220 version 88

bizhub 423/363/283/223
Notes :
1. The user account password is changed then driver will require new password to be entered.
2. Thedriveris alsoavailable via the Konica Minolta Download Selector.
3. To open the ZIP file WinZipshould be installed. WinZipcan be downloaded from the WinZipwebsite: http://www.winzip.com/downwz.htm . The file
can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
SPECIAL NOTE : Solution contribution by Rick Veale, ESS
Solution ID Solution Usage TAUS1103992EN*
Description
Scan-to-Authorized-Folder enhancement:The Active Directory login account name is combined with the existing scan path entered in one-touch key.
Solution
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For the Scan-to-Authorized-Folder enhancement, please install special firmware version GS5-C2. The firmware is available via theKonica MnioltaDownload
Selector.
Notes:
1. The attached Scan Authorized Folder enhancement 423 series document provides setup procedure for this new function.
2.Prior to installing the firmware, please refer to attached Program Release Information. To view a PDF, you may need to download a free copy of Adobe
Reader.

SPECIAL NOTE : Solution contribution by Rick Veale, ESS
Solution ID Solution Usage TAUS1104059EN*
Description
How to enable/disable printing of XPS Errors.
Solution
To enable/disable printing of XPS Errors, perform the following:
1. Press the Utility/Counter key.
2. Touch [3 Administrator Settings] on the touchscreen.
3. Input the Administrator Password (default password 1,2,3,4,5,6,7,8).
4. Touch [OK] on the touchscreen.
5. Touch [7 Printer Settings] on the touchscreen.
6. Touch [Print XPS Errors] on the touchscreen.
7. Touch [Yes] or [No] on the touchscreen as desired by the customer.
8. Touch [OK].
9. Touch [Close] on the touchscreen.
10. Touch [Close] on the touchscreen to return to the normal screen.
Solution ID Solution Usage TAUS1104097EN*
Description
Konica Minolta SAP certified printer device types.
Solution
Konica Minolta is an official member of the SAP Printer Vendor Program and offers within this program support for the following KM MFPs/printers and SAP
device types.

bizhub C754
bizhub C654
bizhub C554
bizhub C454
bizhub C364
bizhub C284
bizhub C224
bizhub C652DS
bizhub C552DS
bizhub C652
bizhub C552
bizhub C452
bizhub C650
bizhub C550
bizhub C451
bizhub C360
bizhub C280
bizhub C220
bizhub C353
bizhub C353P
bizhub C253
bizhub C203
bizhub C35
bizhub C35P
bizhub C25
bizhub C20
bizhub C20P
magicolor 4650 EN
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magicolor 4650 DN
magicolor 4695MF
bizhub PRESS 1250
bizhub PRESS 1250P
bizhub PRESS 1052
bizhub PRO 951
bizhub PRO 1200
bizhub PRO 1200P
bizhub PRO 1051
bizhub PRO 950
bizhub 652
bizhub 552
bizhub 751
bizhub 601
bizhub 501
bizhub 421
bizhub 361
bizhub 362
bizhub 282
bizhub 222
bizhub 423
bizhub 363
bizhub 283
bizhub 223
bizhub 42
bizhub 36
bizhub 40P
PagePro 5650EN

Refer to the attached documentation for complete information about the SAP Printer Vendor Program.
Notes :
1. KMBS USA only supports the Latin1 device types that are listed in sapnote_0001135038.pdf .
2.The latest SAP device types are available via the Konica Minolta Download Selector.
3.To viewa PDF, you may need to download a free copy of Adobe Reader.

Solution ID Solution Usage TAUS1104148EN*
Description
Can LDAP be used to search for a user's home folder?
Solution
LDAP cannot be used to search for a user's home folder. Active Directory authentication must be used.
Solution ID Solution Usage TAUS1104260EN*
Description
Device driver for MagTekcard reader.
Solution
The MagTekcard reader used on these machines is the AU-204H. The loadable device driversand installation instructions can be found via the Download
Selector by searching under Authentication Devices a AU-204H .
Solution ID Solution Usage TAUS1104321EN*
Description
What can cause the HDD setting to automatically change from "Installed" to "Not Installed"?
Solution
The HDD setting to automatically changing from "Installed" to "Not Installed" has been corrected with version G00-C8 firmware. Please update the firmware
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to version G00-C8 or later to prevent the HDD setting from automatically changing.
Solution ID Solution Usage TAUS1104336EN*
Description
Replacing the fusing unit.
Solution
Please see attached modified pages from the most recent Service Manual and follow the steps to replace the fusing unit. The procedure wasrevised in
Technical Bulletin #8118 (Field Service Manual Update).
Note : The blue highlighted links in the PDF are "live" and when clicked, will advance to the referenced page or subject. To view the PDF, you may need
to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Norman (Skip) Weimar, Business Office Systems/Stockton, CA
Solution ID Solution Usage TAUS1104370EN*
Description
What can cause the machine to display the Color tab on the basic screen instead of the Density tab?
Solution
The machinemay display the Color tab on the basic screen instead of the Density tab if theSoft Switches are not set properly. To allow the machine to display
the Density tab please make the following changes:
1. Enter Service Mode.
2. Choose System 2.
3. Select Soft Switch Setting.
4. Set Soft Switch 10 to a Hex value of 02
5. Set Soft Switch 25 to a Hex value of 20.
6. Exit Service Mode.
Solution ID Solution Usage TAUS1200011EN*
Description
The following items can be saved in the PCL driver now as addition tothe Favorite settings.


Output Method

User Box
Solution

Special releasePCL driver version 3.6.0.SSD_13 (color MFPs) and version 1.2.0.SSD_08 (B/W MFPs) are available for 32-bit (x86) OS versions only.
(MicrosoftWindows 2000/XP/Server2003/Vista/Server2008/7)
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Notes :
1. This driver is available on the Konica Minolta Download Selector.
2. This driver has an ADD Type Installation method.
3. This driver is not WHQL and will display a message during install at the server and client.
4. Please refer to attached Program Release Information prior to installing the driver. To viewa PDF, you may need to download a free copy of Adobe
Reader.

Solution ID Solution Usage TAUS1200078EN*
Description
How to change the the MFP Device name/Scan Name to Date & Time Only.
Solution
The Device Name is set to the MFP default (example: "SKMBTC45208102315230"). To change the device name perform the following:
1. Enter the Administrator mode (Utility/Counter, 3, then 12345678).
2. Enter (2) Administrator/Machine Setting.
3. Enter (2) Input Machine Address.
4. Select Device Name, clear all characters in this field. (The date and time)
5. Press OK.
6. Press Reset, this will return you to the Standby screen.
Notes :
a.The scan will show will indicate the following, "S120100910270" (based on example shown above). The leading S will always be there, it is for Scan, year
(last two digits), month, day, hour, minutes.
b.Please see attached documentation for more information regarding restriction on file name. To view a PDF, you may need to download a free copy of
Adobe Reader.

Solution ID Solution Usage TAUS1200222EN*
Description
What are the exact steps to set upscan to SMB in Novell6.5 using iManager?
Solution
Prerequisites


NMAS has to be installed for simple passwords to be set.Scan to SMB will not function properly using an eDirectory password.

Under the server console:
1. Select 1 to enter the system console.
2. Type CIFSSTRT to start the CIFS service.


On a PC:
1. Start iManager. Http://ipaddress/nps/imanager.html
2. Select file protocols - CIFS/AFP.
3. Verify the netware server is selected.
4. Create a new share. Enter a name, path and comment.
5. Select NMAS on the left hand menu and then select your NMAS user.
6. Set a simple password for the user. An eDirectory password will not work when scanning to SMB.


Under the server console:
1. Stop CIFS using the CIFSSTOP command.
2. Restart CIFS using CIFSSTRT command.


On the MFP
1. Create an SMB one touch. Enter the TCP/IP address or host name of the Novellserver.
2. Enter your Novelluser nameand your simple password. No domain is needed for the user name.
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3. File path will be the name of the share only. If the share name is scan the file path will be scan.
4. Verify scan to SMB functions properly.
Solution ID Solution Usage TAUS1200226EN*
Description
Engine series support E-mail\HTTP communication to bizhub vCare System.
Solution
The following attached document provides engine series support bizhub vCare\CSRC Communication via HTTP or E-mail communication.
Notes :
1.E-mail and HTTP are only protocols currently supported for the bizhub vCare Systems in North American Market.
2.To view the PDF, you may need to download a free copy of Adobe Reader.



Solution ID Solution Usage TAUS1200252EN*
Description
MacintoshOS X 10.7compatibility and driver support.
Solution
The latestprinter and scanner driversare availablevia the SSD Download Selector.Access the selector from one of the following:


KMBS public site: http://www.kmbs.konicaminolta.us

MyKonicaMinolta: http://www.mykonicaminolta.com (Support & Drivers tab)

SSDWeb Support (CS Expert Support):Download MSDS, Drivers, Firmware and more
Please read the accompanying readme forspecificrestrictions which may be associated with each model. The readme is available withthe driver.


Solution ID Solution Usage TAUS1200295EN*
Description
What can cause the machine not to be recognized in My Panel Manager?
Solution
The machine may not to be recognized in My Panel Manager if the HDD has not been installed. Please install the HD-516 (Item #A2ACWY1) to allow the
machine to be recognized by My Panel Manager.
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Solution ID Solution Usage TAUS1200329EN*
Description
It is necessary to collect detailed information for Distributed File System (DFS) issues and requests.
Solution
Refer to the attached "Information to Collect" document for detailed guidance about what information should be collected.
Testing may also be required in order to troubleshoot DFS issues and/or request new functionality. Refer to the attached "DFS Test Procedure.pdf" document
for instructions.
To perform a network and log capture, refer to the Syslog_Scanlong Instructions file, attached.Details may differ by model.
Tocollect a new Syslog_ALL log,see the Syslog_ALL.pdf, attched. Details may differ by model.

PrinttheMachine Management list.
Note : To viewa PDF, you may need to download a free copy of Adobe Reader.



Solution ID Solution Usage TAUS1200451EN*
Description
Scan-to-Authorized-Folder enhancement:The Active Directory login account name is combined with the existing scan path entered in one-touch key.
Solution
For the Scan-to-Authorized-Folder enhancement, please flash engineto the followingfirmware versions:



bizhub C360\C280\C220: Firmware version GSG-C6

bizhub C652\C552\C452: FirmwareversionGSG-C5

bizhub C652DS\C552DS: Firmware version GSG-C5

bizhub 652\552: Firmwareversion GS6-F7

bizhub 423\363\283\223 Firmware version GSG-C8

The firmware is available via theKonica MinoltaDownload Selector.
Notes:
1. The attached Scan_Authorized_Folder_ enhancement_2012.pdf document provides setup procedure for this new function.
2.Prior to installing the firmware, please refer to attached Program Release Information attached to this solution.
3. To view a PDF, you may need to download a free copy of Adobe Reader.



Solution ID Solution Usage TAUS1200495EN*
Description
How to set the Installed Place when using E-mail notifications.
Solution
To set the Installed Place when using E-mail notifications, perform the following steps:
1. Log into the machine using PageScope Web Connection.
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2. Select the Network tab.
3. Select IPP.
4. Fill out the field for printer location.
Note : See attached screenshots for additional detail.
Solution ID Solution Usage TAUS1200834EN*
Description
Special Firmware that adds an incrementing digit to scan file names.
Solution
Special firmware has been released that adds an incrementing digit to scan file names.
This process was developed to minimize the possibility of the samescan file name being sent to the same location which in turn would overwrite the previous
file with the same name.
All scan functions are affected by this special firmware.
The minimum default scan file name includes the date, time, and a 1 digit incrementing number at the end of the name
(year-month-day-hour-minute-incrementing digit).
The date and time is based on the date and time settings on the MFP.

EXAMPLES
1. The first scan on September 6th, 2012 at 5:30 will have a default file name of 1209060530 0 .pdf
2. If another file is scanned at the same time, then the name will increment up one like 1209060530 1 .pdf
3. This is same process even if you add a name to the scan.A scan on September 6th, 2012 at 5:30 and add a scan name of testscan looks like testscan
1209060530 0 .pdf
4. If you scan another file at the same time with the same name then the name will be testscan 1209060530 1 .pdf
The incrementing digit is will increment up from 0-9 within every minute of scanning then reset to back to 0 as the time changes. For example, if four separate
scans are performedon September 6th, 2012 at 5:30 then anotheron September 6th, 2012 at 5:31, the following would bethe name of each scan file.
1209060 530 0 .pdf
1209060 530 1 .pdf
1209060 530 2 .pdf
1209060 530 3 .pdf
1209060 53 1 0 .pdf
As you can see the 5th file was received at 5:31, therefore the incrementing digit reset back to 0 .
5.The last digit incrementing process does not reset to 0 if you perform multiple scans within the same minute but use different files names.
A scan on September 6th, 2012 at 5:30 with a scan name of reports , and then scan another file at the same time but with a name of budget , the
followingare the resulting scan file names.
reports 1209060530 0 .pdf
budget 1209060530 1 .pdf
As you can see the last digit increments based on the time and not on the different names.
CAUTION : There is a possibility that scan file names could be the same and get overwritten if more than 10 scans from the same MFP are sent within the
same minute to the same location... OR... if different MFPs are scanning to the same folder at the same time with the same name then it would be possible
that the file that came in last would overwrite the previous one.
Notes :
a. The following firmware is available for download via the Konica Minolta Download Selector.
bizhub C652/C552/C452 - version GQA-D1 (Program File Name A0P00Y0-F000-GQA-D1.exe)
bizhub C652DS/C552DS - version GQA-D1 (Program File Name A1DM0Y0-F000-GQA-D1.exe)
bizhub C360/C280/C220 - version GQA-D1 (Program File Name A0ED0Y0-F000-GQA-D1.exe)
bizhub 652/552 - version GPE-F9 ( Program File Name A2WU0Y0-F000-GPE-F9.exe)
bizhub 423/363/283/223 - version GQA-D1 (Program File Name A1UD0Y0-F000-GQA-D1.exe)
b. Please refer to attached Program Release Information prior to installing the firmware. To viewa PDF, you may need to download a free copy of Adobe
Reader.

Solution ID Solution Usage TAUS1201031EN*
Description
MicrosoftWindows RT driver availability.
Solution
MicrosoftWindows RThas built in drivers for KM controller-based MFPs. There are four drivers available "in box".
The PostScript drivers allow the following functions: Offset, Output Tray, Binding Position, Duplex, Staple, Punch, Fold, Color/BW.
KONICA MINOLTA PS BW Laser Class Driver
KONICA MINOLTA PS Color Laser Class Driver

The XPS Drivers allow the following functions: Duplex
KONICA MINOLTA XPS BW Laser Class Driver
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KONICA MINOLTA XPS Color Laser Class Driver
Solution ID Solution Usage TAUS1300012EN*
Description
What is bizhub MarketPlace?
Solution
The bizhub MarketPlace presents a new and easy way to browse, purchase, and download apps that are specifically designed for your MFP. Similar to those
used on mobile devices - but specific to our customers' business needs, the apps found here can be accessed right from the convenience of your MFP control
panel.
You can display a corporate announcement, access a library of forms/templates, scan to and download from Microsoft SharePoint - all while maintaining the
optimum workflow for which you've come to count on Konica Minolta.

Four easy steps and you're on your way!


* You're almost ready to begin downloading your free and purchased apps. Before proceeding further please contact your authorized MFP service or sales
provider to install the bizhub MarketPlace application on your Konica Minolta MFP; this application will enable you to download and run your apps. Installation
is FREE, but your MFP must be optimized for Internet connectivity (additional charges may apply).
Solution ID Solution Usage TAUS1300018EN*
Description
FAQs for bizhub MarketPlace
Solution
FAQs

Q: How can I install the bizhub MarketPlace application on my bizhub MFP?

A: Installation of the MarketPlace application can only be performed by an authorized service technician. Installation is FREE, but your MFP must be
optimized for Internet connectivity (additional charges may apply). Please contact your sales or service provider for installation, and soon youll be eligible to
download exciting bizhub MarketPlace offerings.



Q: How Do I Log In?

A: To purchase and download apps from the MarketPlace, you need to log in or create an account with us first.
If you are a returning customer who has already created an account with us, you can simply enter your username and password in the Login form on the
left-hand side of the page. When complete, click the Login button.
If you are a new customer, you can select the Create Account button below the Login form to be directed to an Account form. At this point, youll need to
supply the following information to create your account:
Your email address
Password
First name/Last name
Phone number
Country
Address (including city, state, and zip code)
When you are done, select the Save Account button and your account will be set up!
However, you can also wait until you are ready to purchase your apps to create your account. In this case, you will be directed to create an account before
you check out.



Q: How Do I Find An Application?

A: Its easy to find the apps that you want. Click on the Market link on the top menu bar and you will see a list of available applications, organized into
various categories. When you find an app that interests you, click on that items More Info arrow to see detailed information, including a description,
screenshot, pricing information, and more.
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Q: How Do I Purchase An App?

A: Purchasing an App is a short process.
First, you should choose the Checkout option from the My Cart link that is at the top of the web page. At this point, you will be asked to log into your
account if you havent done so already.
Next, you should enter your billing and credit card information. Click the Next button when you are done.
The final step is to review your order on the Confirmation page; when you are done, select the Place Order button to purchase your apps!
You can also check out directly from the Shopping Cart by clicking the Checkout button.



Q: Are App Updates Free?

A: The MFP MarketPlace application will allow you to check for updates to your applications. If an update is available, you can start the update process
by just pressing a button on your MFP display panel. All updates to MarketPlace apps will be free of charge.



Q: Where Can I Find An App Once I've Purchased it?

A: Once youve logged onto your MFP, a list of your purchased applications will be visible on the MFPs display panel. In addition, you can view a list of
purchased apps on your Your Account page on the MarketPlace web site.



Q: How Do I Add An App To My Shopping Cart?

A: Once youve found an app that youd like to purchase, you can add it to your Shopping Cart by clicking on the Buy Now icon underneath the app. At
this point, you will go directly to your Shopping Cart where you can view all of the apps that have been added.



Q: How Do I See The Contents Of My Shopping Cart?

A: You can access the contents of your Shopping Cart at any time by choosing the View my cart option from the My Cart link that is at the top of every
page of our web site. To remove an app from the cart, check the Remove box in the items row.



Q: How Do I See My Purchase History?

A: When you click on the Your Account icon on the MarketPlaces Home page, you will have access to a list of all the applications that you have
installed and purchased. You can also view your account information from here.



Q: Can I Remove An App From My MFP's Display Panel?

A: Applications can be removed from your MFP using the MFP MarketPlace application. To make sure that only authorized users remove the apps, you
will be required to enter an admin password in order to begin this process.



Q: How Will My Personal Information Be Used?

A: KMBS will not collect any personally-identifiable information about you (such as your name, address, telephone number, or e-mail address) unless you
provide it to us voluntarily. KMBS will not reveal any personal information you provide to us without your permission. If requested, KMBS may have one of its
authorized dealers or value added resellers contact you, in which case, your personal information will be provided to KMBSs authorized dealer or reseller to
assist them in providing customer service to you.
For more information, click on the Privacy link that is at the bottom of each MarketPlace web page.



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Solution ID Solution Usage TAUS1100035EN*
Description
DF-621, originals do notstack properly in ADF feed tray.At times, unable toinsert originals in ADF feed tray.
Solution
CAUSE:The ADF Paper Take-up Rollerremainsin the lower position.

SOLUTION: To increase overlapamount of the Stopper on thefront sideof thePaper Take-up section, theattached changes have been implemented.To
viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID Solution Usage TAUS1103980EN*
Description
On the MFP with FS-529 installed, Offset sorting may not be performed correctly.
Solution

CAUSE: Firmware update is necessary.


SOLUTION: Please install firmware version GC4-C4. The firmware is available via the Konica Minolta Download Selector.
Note : Please refer to attached Program Release Information prior to firmware installation. To view a PDF, you may need to download a free copy of Adobe
Reader.

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Solution ID 24 Solution Usage TAUS1000650EN*
Description
Paper does not align and is not stapled correctly when using staple mode on the FS-529. This issue may occur more frequently with lightweight paper or may
be intermittent occurring in a set of 10 with one or two pages being affected.
Solution
PROBABLE CAUSES:
1. Malformation of mylar Sheet(p/n A0U7 PP9S 00) on the Holder (p/n A0U7 PP9C 00). The friction between belt and paper decreases by the deformation of
the mylar. Accordingly, the drag between the front side and rear side of the conveyed paper is unbalanced. As a result, paper exits and staplesunevenly.
The mylar becomes malformed becauseitcontactsthe Guide (p/n A0U7 PP7B 00).
The guideshapehas beenmodified starting with serial number cut-ins:.


A0U7WY1014076 and onward

A0U7WY2000001 and onward
When this is encountered in the field, please peel off the mylar if the problem occurs on FS-529s that are not modified.Refer tothe attached FS-529
modification document for more detail.
Notes :The mylar Sheet isinstalledto assist with paper alignment when the following conditions exist.


Environmental high temperature and high humidity

Paper weight from 60 to 70g/m2 on B5 and A4 sizes

Staplingsmall 2-sided color copy jobs
2. Paper alignment fails because the frictional force of the POM rollers is insufficient.
Replace the POM rollers (p/n A0U7 PP2C 00) withthe parts shown in the attached Parts Bulletin Number 7720.
Note : It may take afew hoursforreplacement. An easier temporary fix involves rollinga urethane sheet (p/n A0U7 P100 00) around the POM rollers. The
resistance between the POM rollers and the paper is increased by rolling the urethane sheet aroundthe rollers, preventing misalignmentwhen stapling. Please
refer to attached FS-529 Parts Manual page, Parts Bulletin Number 7684and the Roller ReplacementProcedure document.

3. Paper Alignment Guide is not correctly installed at the rack (p/n A0U7 PP5G 02).There is uneven movementof thepaper alignment guide, and thedistance
between the Paper Alignment Guide andFrame is more than 11mm when in home position.
Removethe Paper Alignment Guide and reinstall it in the correct position.For details please see attached documentation. To view a PDF, you may need to
download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by KMBT (J apan), KM Europe (BEU) and J ohn Miller, Workgroup/SSD
Solution ID 23 Solution Usage TAUS1200978EN*
Description
DF-621, intermittent jam code 66-02 when scanning original(s) to SMB.
Solution

CAUSE:Wornactuator for Document set sensor (PS1). The original does not always make it to PS2 in time to actuate the sensor.

SOLUTION: Replace the Document set sensor actuator(p/n A143 PP5G 01).
Solution ID 18 Solution Usage TAUS1001919EN*
Description
J am code 30-01 when feeding from the PC-409. A "crunching" noise may be heard.
Solution
CAUSE: Firmware update is necessary.

SOLUTION:Please install Special firmware version GE6-B5 or Base firmware version G00-C2 .
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Note : Please refer to attacheddocumentation prior to firmware installation. To viewa PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Craig Blyther, ESS and KMBT (J apan)
Solution ID 10 Solution Usage TAUS1103764EN*
Description
FS-527, 72-xx jam codes.
Solution
CAUSE: Finisher horizontal transport gray rollers are always spinning in reverse and the horizontal transport entrance gate is not driving into correct entrance
position. Failed finisher control board (FSCB).

SOLUTION: Replace the FSCB (p/n A0HR H100 03).
Solution ID 9 Solution Usage TAUS1000211EN*
Description
FS-529,jam code 72-17 or 72-21 may be indicated.
Solution
PROBABLE CAUSES:
1. In the Transport section, L and R arms pop off the Shaft. This part of the transport guide drops down blocking the paper path.
Reattach the two arms onto the shaft (p/n A0U7 PP7Y 00). The L and R arms (p/n A0U7 PP5U 00) may need to be replaced if they are damaged. Please see
attached document for parts location details.

2. Modification may be needed. (For bizhub C360/C280/C220 only)
Please refer the attached FS-529 Countermeasure document and Bulletin Number 7706 for the detailed information.

3. The speed of the transportation motor torque was slower than the specification. Firmware update is required. ( Not for FS-529 connected to bizhub 36/42)
Please installthe latest FS-529 firmware. The firmware is available for download from the Download Selector oe One-Stop Product Support.
Note : Please refer to attachedReleaseNotesprior to firmware installation.To view a PDF, you may need to download a free copy of Adobe Reader.

Solution ID 4 Solution Usage TAUS1001636EN*
Description
FS-529, jam code 72-16 when first page exits the finisher.
Solution
CAUSE: The incorrect FS-529 finisher has been installed.

SOLUTION: There are two (2) versions of the FS-529. Please use the FS-529 for the bizhub 423/363/283/223 (Item #A0U7WY 2 ). FS-529 (Item #A0U7WY
1 ) is an "older" style designed for the bizhub C360/C280/C220 only.
Note :Item #A0U7WY 2 will work with all the models (including bizhub 36/42). Please refer to attached configuration documentation. To view a PDF, you
may need to download a free copy of Adobe Reader.

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Solution ID 4 Solution Usage TAUS1100182EN*
Description
When feeding originals, jam code 66-xx is indicated and a squealing noisemight beheard (sounds like a drive belt slipping).
A constant jam is indicated. J am code 66-04 or 66-14 will be listed on the Management List.
Frequent jam code 66-33 when scanning.
Solution
PROBABLE CAUSES:
When feeding originals, jam code 66-xx is indicated and a squealing noise is heard (sounds like a drive belt slipping).
1. Document reading motor (M1) not tensioned correctly.
To tension the motor:
a. Remove the rear cover (see attached).
b. Loosen screw [2] on motor mounting bracket.
c. Allow spring [1] to take up tension.
d. Retighten screw [2] .
e. Test thoroughly using Service Mode g ADF g Paper Passage before refitting cover.

CONNECTOR M1 MOUNTING SCREW


Note : To view the PDF, you may need to download a free copy of Adobe Reader.



A constant jam is indicated. J am code 66-04 or 66-14 will be listed on the Management List.
2. The Separation roller sensor (PS2) has failed.
Note ; All sensors seem to function in State Confirmation mode.

Swap the sensor with Exit sensor (PS5) to verify whether or not the sensor has failed. Once verified, please replace PS2 (p/n A143 PP48 00).


Frequent jam code 66-33 when scanning.
3. The Registration clutch (CL2 ) harness or wiring harness from clutch to Document Feeder Control Board (DFCB) rubs agains the sharp metal frame and
damages the wire/clutch.
Ensure the wire is not pinched or rubbing on the frame. Repair clutch wiring or replace CL2 (p/n A143 PP75 00), Wire Harness assembly (p/n A143 PP8M
01) or possibly the DFCB (p/n A143 PP7Y 00).
Note : If clutch is repaired/replaced and the jam code persists, check for a poor connection (J 16) or an OPEN ICP (F9) on the DF Control Board.
Solution ID 4 Solution Usage TAUS1100388EN*
Description
FS-527, intermittent 72-19 jam codes.
Solution
CAUSE: Failing Accomodation Roller Retraction motor (M10).
Note : M10 is named"Pressure Touching Alienation Motor" in the Parts Manual.

SOLUTION: Inspect the gate driven by the M10 motor for binding. Also, check mylars for any damage and perform the I/O check of Upper path sensor
(PS8)/Lower path sensor (PS9)/Registration sensor (PS10).
Swap M9 (Exit Roller Retraction motor) with M10 to see if the jam condition changes. If so, M10 may need to be replaced (p/n A0HR A896 00 - old g p/n
A0HR A896 11 - modified).
Note : Please refer to Parts Bulletin Number 7456 for changes to M10 and the motor mounting plate. To viewthe PDF, you may need to download a free
copy of Adobe Reader.

Solution ID 2 Solution Usage TAUS1001184EN*
Description
FS-529, C1181 at power up.
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Solution
CAUSE: Improper position of belt due to incorrect position of the timing gears.

SOLUTION: Align the mark on belt position gear (p/n A0U7 PP26 00) with the spring holder on the timing gear (p/n A0U7 PP6P 00).
Note : See the attachedphotoshowing the alignment mark position.
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Solution ID 2 Solution Usage TAUS1100072EN*
Description
J am code 11-01 when feeding from Tray 1.
Solution
PROBABLE CAUSES:
1. The mylar Guide may be bent under the roller or malformed.
Reposition or replace the Guide (p/n 4012 3524 12).

2. Tray 1 paper feed clutch (CL11) has failed.
Check CN13-2 on the PRCB when clutch is operating.Replace CL11 (p/n A00F M200 00)if it is not working normally. To verify,try Tray 2 paper feed clutch
(CL21)in place of CL11.If CL21 also does not operate, then the PRCB mayrequire replacement. (p/n A1UD P000 04)
Solution ID 2 Solution Usage TAUS1100356EN*
Description
Offset and Sort not working when FS-527/FS-529 or J S-505 (J ob Separator) is not installed.
Solution
CAUSE: Incorrect configuration.

SOLUTION: Certain conditions must be met to allow offsetting when when FS-527, FS-529 or J S-505 is not installed.
First select [Offset] [Yes]/[No] and specify whether to separate each set of copies from another set in the output tray when copying multiple sets of multi-page
originals.
Then, if the following conditions are met, printed copies are fed out and sorted in an alternating crisscross pattern.

8.5x11, A4 or B5 size paper is used.
Paper of the same size and type is loaded with the W orientation in one paper tray and with the V orientation in another tray.
Auto paper selection is specified for the paper size setting.
Solution ID 1 Solution Usage TAUS1001249EN*
Description
How to enable the jam codes on the new Bizhub 222, 283, 363, 423 series of machines.
Solution
To enable the jam codes, please perform the following:

1. Enter Service mode.
2.Select System 2.
3. Select J AM Code Display setting.
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4. Set to Display.

The machine will now display a jam code so that further troubleshooting can be done.
SPECIAL NOTE: Solution contribution by Stephen Schmelcke, Workgroup/SSD

Solution ID 1 Solution Usage TAUS1002255EN*
Description
When duplexing using pre-punched paper,


the last sheet is rotated so the punched holes are on the wrong side. The orientation of all other pages is correct.

side 2 of certain pages have the holes on the wrong side.
Solution
CAUSE: The duplex job has an odd number of printed pages (side 2 of last page is blank), or the second side (even numbered side) of some pages in a jobis
blank (has no print). To havepaper orientation consistent for all pages, the machine Paper Type setting and/or printer driver preferences settings must be
changed.

SOLUTION: On the machine, set the tray with the pre-punched paper as "Letterhead." In the printer driver set the same tray as "Letterhead", then use that
tray for the print jobs that require the pre-punched paper.

Example: bizhub C650 driver preferences

Solution ID 1 Solution Usage TAUS1100301EN*
Description
FS-529, intermittent C1191.
Solution
CAUSE: The FS-529 front stacker guide becomes dislodged from forcible removal of unfinished job from the stacker area before it can properly exit to output
tray. This can cause the loose guide to block the exit sensor.

SOLUTION: Reinstall the dislodged front guide by snapping it into place on the stacker alignment assembly. Refer to attached Parts Manual page as a
reference.
Notes :
1.Trouble Reset is advised to clear former code status.
2. To view the PDF, you may need to download a free copy of Adobe Reader.

Solution ID 0 Solution Usage TAUS1103851EN*
Description
FS-527, the finisher front door opens intermittently during finisher operation.
Solution
CAUSE: The Pressing Plate Spring that assistswith closure of the front door is not making sufficient contact with Open/Close Knob.

SOLUTION: The shape of the Pressing Plate Spring (p/n A0HR 1735 00) has been changed as shown below, and the Spacer (p/n A0HR 1738 00) has been
discontinued. Please install the modified Pressing Plate Spring/1 (p/n A0HR 1735 01).


Note : This change applies only to the FS-527 (Item #A0HRWY2) compatible with bizhub 652/552/423/363/283/223 and bizhub
C652/C552/C652DS/C552DS, serial number A0HRWY2114310 and onward.
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Solution ID 0 Solution Usage TAUS1200095EN*
Description
Paper corners are folded ("dog-earred") at the leading edge or paper jams at the paper take-up section of Tray 2 generating a jam code 12-xx.
Solution
CAUSE:The front edge of the guide (p/n A1UD 5626 00) on the paper feed side is designed to be higher than that of the guide on the vertical transport side
(p/n A1UD 5724 00). However, somemay beinverselyinstalled in production. Consequently, the paper may fold or jam. This problem occurs only atTray 2.

SOLUTION:Correctly position of the front edge of the paper guides for Tray 2.
Notes :
1. The shape of the Guides was changed to increase paper feed efficiency.
Parts Guide Manual: Pages 14, 17


DETAIL OF CHANGE


COMPATIBILITY
When mounting the new Guides on premodified machines, they must be mounted together as a set.

SERIAL NUMBER CUT-IN

2.Please see the attacheddocument formore details. To view the PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by KMBT (J apan)
Solution ID Solution Usage TABP1104341EN*
Description
FS-527/PK-517, the punch bin is full yet the machinecontinues to print punch jobs without punching them.
Solution
CAUSE: Setting issue.

SOLUTION: Set Punch Dust Box Unit Change setting to Service. Go to:
1. Service Mode.
2. System 2.
3. Unit Change.
4. Set Punch Dust Box to Service.
Solution ID Solution Usage TAUS0801600EN*
Description
C11C0 is indicated, although there is no Punch Unit installed.

A clicking noise may be heard when the stapler is at the home position.
The machine operates properly without the finisher.
Solution
CAUSE:Failed finisher control board.
Note :All other finisher functionsappear to beoperational.

SOLUTION: Replace the FS-508 PWB-A (p/n 4349 0105 05); the FS-527 PWB-MC (p/n A0HR H100 03) or the FS-530 FSCB (p/n A0HN H002 01).
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Solution ID Solution Usage TAUS1000773EN*
Description
FS-527, C11B0 or C11B2 at power up or when stapling. Error will usually be indicated soon after installation of the finisher.
Solution
CAUSE: Staper Guide has become detached (unhooked) from the Stapler when the FS-527 was unpacked.

SOLUTION: Check the Stapler Guide during installation and reposition the guide if deemed necessary. The Stapler Unit can be seen and accessed by
opening the front door of FS-527. Please refer to the attached documentation for more detail. To viewthe PDF, you may need to download a free copy of
Adobe Reader.

Solution ID Solution Usage TAUS1001641EN*
Description
J S-505, C1182.
Solution
CAUSE:Worn J ob Separator Drive Section Gear 19/19T.

SOLUTION: Replace the gear (p/n A083 2105 00) using theattached procedure. Please also refer to the attached page from the Parts Manual for gear
location. To view a PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by KMBT (J apan) and J ohn Miller, Workgroup/SSD
Solution ID Solution Usage TAUS1100029EN*
Description
How tohole punch Letter R size paper.
Solution
To hole punch Letter R size paper, perform the following:
1. Select the Finishing tab.
2. Select 2-Hole Punch.
3. Select Position Setting.
4. Select either Punch Left or Punch Right, depending on the orientation of the original.
5. Press OK 2 timesto exit to the main copy screen.
Note : Punch feature is available only when the Punch Kit (PK-517) is installed in the FS-527 finisher.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Workgroup/SSD
Solution ID Solution Usage TAUS1103529EN*
Description
A blank separator page is inserted between print jobs.
Solution
CAUSE: The "Banner Sheet" option isenabled in the machine.
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SOLUTION: TurnOFF Banner Sheet.
1. User Settings.
2. Printer Settings.
3. Basic Settings.
4. Banner Sheet.
5. Set to OFF.
6. Make sure to power cycle the machine after changing this option. The setting will not take effect until theMFP has been rebooted.
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID Solution Usage TAUS1103665EN*
Description
A blank separator page will be inserted between each page of a print job. Turning off the banner sheet option has no effect.
Solution
CAUSE: Form Feed control characters embedded in the PCL code are causing an extra page to be added after every page.

SOLUTION: Set DIPSW 24 to 01. If this does not work, the following command can be added to a print filter that will remove all Form Feed characters from a
print job.
sed -e 's/ L//g'

Solution ID Solution Usage TAUS1103710EN*
Description
FS-527, C11E0 error code when attempting to make a copy or print.
Solution
CAUSE: The transportsolid state switch(PS1)has failed.

SOLUTION: Replace PS1(p/n A0HR R900 00).
Solution ID Solution Usage TAUS1103805EN*
Description
FS-527/PK-517, C11C0 error code may occur if printing the job while hole punching.
Solution
CAUSE: Firmware update is necessary.

SOLUTION: Please install firmware versionGC4-C4. The firmware is available via the Konica Minolta Download Selector.
Note : Please refer to attached Program ReleaseInformation prior to firmware installation. To viewa PDF, you may need to download a free copy of Adobe
Reader.

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Solution ID 15 Solution Usage TAUS0657757EN*
Description
Unable toconnect from Pagescope Data Administrator to a device with a standard controller.
Solution
CAUSE:Possible incorrect settings.

SOLUTION: Please perform the following steps.
On the device check :
Administrator Settings ? System Connection ? Open API Setting
The settings should be set as below:

Access Setting ? Allow
Port5001
Auth ? Off
If the default OpenAPIport5001 has been changed on the device or an OpenAPI User Name and Password is required to access the device, settings need to
be adjusted in Data Administrator in order for Data Administrator to connect.
In Data Administrator when registering a device or selecting to Edit a device from the Device Registration screen, select the Detail button. The bizhub
OpenAPI Port, OpenAPI Port (SSL Connected) and OpenAPI User Name and Password can be set here.
Additional checks :


Admin Settings ? Security Setting ? Management Function Settings ? Network Function Setting ?Set to Allow. (may affect PageScope Web Connection,
PageScope J ob Spooler, PC-Fax, HD TWAIN, PageScope Box Operator, etc.)
Admin Setting ? Network Setting ?HTTP Server Setting. TheHTTP Server Settingisset to ON and PageScope Web Connection is set to ON.
Admin Settings ? Network Settings ? TCP/IP Settings ? IP Filtering, the TCP/IP address of the PC attempting to connect is not filtered.
Admin Settings/Network Settings/Select Screen #2/SSDP Settings/Set to ON.
Solution ID 14 Solution Usage TAUS1103939EN*
Description
MacintoshOS 10.7 "Lion" and OS 10.8 "Mountain Lion" - current print and scan limitations.


Scan to SMB

Scan to FTP

Printing with Konica Minolta 10.6 driver

Printing with EFIFierydriver 10.6

Installation of TWAIN driver KMC35 version 1.3.0.0 is not possible
Solution
In the new MacintoshOS 10.7 "Lion" and OS 10.8 "Mountain Lion"some network protocols are no longer supported or were changed. Additionally there are
some changes regarding rights management for print drivers and their plugins.

Scan to SMB
Applehas changed from SAMBA to their own SMBX. SMBX supported SMB 1.0, SMB 2.0 and assume Unicode.

Konica Minoltahas releasedspecial firmwares for the following models:
bizhub C652DS/C552DS version GC6-C5
bizhub C360/C220/C280 version GC6-C6
bizhub C652/C552/C452 version GC6-C5
bizhub C650/C550/C451 version GPG-R6
bizhub C353 version GPG-R6
bizhub C253 verson GQG-R6
bizhub C203 version GRG-R6
bizhub 652/552 version GC3-F7
bizhub 423/363/283/223 version GC6-C8
bizhub 501/421/361 version GDL-21
bizhub 601/751 version GCH-20

Konica Minolta is working on releasing Special firmware for the following model(s).


bizhub C35
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bizhub C25
For the bizhub C224-C754 series please be sure to change (confirm) the following settings to perform Scan to SMB:
*Select ON on Direct Hosting setting in SMB settings
*Select v1/v2 on NTLM Settings of Client Settings in SMB settings
*Set the date/time on MFP to the same date/time on PC (Mac 10.7)

Maximum tolerance is plus or minus 2 hours

There are no plans for the development of special firmware to support 10.7 SMB scanning for the following models;


bizhub 500/420/360

bizhub 600/750

bizhub C250/C252/C300/C351/C352/C450
Please see attached Server Connect Error documentfor details.

(Another alternative to Scan to SMB ) Use Scan to FTP.

Scan to FTP
The GUI for the FTP Server was removed, so for using Scan to FTP you have to activate FTP Server via the Terminal first.

(SOLUTION) "Lion" Server: Enabling the FTP service
Solution was released by Apple: http://support.apple.com/kb/HT4704
Note :Please be aware that the FTP service with MacintoshOS 10.7 "Lion" is not secure.

Printing with Konica Minolta 10.6 driver
Most print driver functions are available.

NoWORKAROUND necessary

Printing with EFIFierydriver 10.6
EFIprinter drivers for MacintoshOS 10.6 cannot be installed on "Lion" and are not working. This is due to incompatibilities with the core printing system of
10.7

(SOLUTION) EFI has released a Fiery Express Driver which is a universal driver that can be used with any Fiery . The driver will provide basic
feature support for Fiery printing. The Fiery Express Driver is a solution that can be installed on any Macintosh using Mac OS X 10.7 to provide basic
feature support for Fiery printing. Macintosh OS X 10.7 users who want to print using Fiery features should print to the Fiery Held queue then use
Command WorkStation 5.x to edit the J ob Properties.

The FieryExpress driver will support the following features for Fieryprinting:
Duplex
Stapling
Output Paper Size
Color Mode
Composite Overprint
Please see the attached driver and FieryExpress Driver Setup Guide for additional information.

The following are known issues when using the FieryExpress Driver:
a The FieryExpress Driver will not provide access to Fieryfeatures. The PPDs installed by the
FieryExpressMacDriver.pkg are the only supported PPDs for use with the FieryExpress Driver. OEM-specific PPDs are not supported.
a FierySoftware Uninstaller for Macintoshdoes not recognize the "FieryExpress Driver".
a QuarkXPress8.0 crashes when launching the Print Dialog using the FieryExpress Driver.
See FAQs for QuarkXPress 8 & 9 http://forums.quark.com/t/21811.aspx for additional
information regarding this issue.

This driver is intended to provide users with basic print capabilities only. For access to Fiery
features you may use Command WorkStation 5.x which is available as a free download on
www.efi.com .


For more details please see FieryForum from EFI
Thread: EFI has released a universal Mac OS X 10.7 Fiery Print Driver
http://fieryforums.efi.com/showthread.php/2454-EFI-has-released-a-universal-Mac-OS-X-10.7-Fiery-Print-Driver



Installation of TWAIN driver KM C35 ver.1.3.0.0 is not possible
Pkg installer is not prepared for MacintoshOS 10.7

(SOLUTION) Use the modified pkg which is attached to this Solution.This pkg is for the bizhub C35 only.

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Notes :
1. To open the ZIP file WinZipshould be installed. WinZipcan be downloaded from the WinZipwebsite .The file can either be saved to disk or opened.
It is recommended to download the ZIP and open from the local computer to view.
2. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID 13 Solution Usage TAUS1103727EN*
Description
Unable to print from Macintosh10.6.8 after performing an update orafter performing a Security Update.


The printer is paused.

The printer is automatically paused.

J ob Message: /usr/libexec/cups/backend/socket failed .

The printer is in Printer Ready, but unable to print.

J ob Message: "The printer software was installed incorrectly. Please reinstall the printer's software or contact the manufacturer for assistance."
Solution
CAUSE: There is a bug in the security settings of the OS of Macintosh10.6.8.

SOLUTION: Please apply the Mac OS X 10.6.8 Supplemental Update .


From the Apple menu choose Software Update .

Install the Mac OS X 10.6.8 Supplemental Update .

Printers that were " Paused " work again after Resuming print.
For some reason, if the update does not resolve the problem, as a provisional workaround please turn OFF SNMP on the Konica Minolta equipment. DO
NOT manipulate the customer's MAC. For a Fierythat is unable to print, please install the Mac_10.6_Driver_Patch (356KB) .

You may have in some instances re-install the printer (re-install driver) and reboot the MAC.

Note: With SNMP disabled , bi-directional communication is not available, the machine consumablescannot be read andNet Care/Command
WorkStation/WebTools/SNMP-based tools/PageScope NDPS Gateway/Peer-to-Peer Printing/RightFax/PageScope Enterprise Suite/ PageScope
Router/Copy Protect Utility are affected.

DISABLING SNMP


B/W Production Products
bizhub PRO 1050 series
[Utility/Counter] g [Machine Manager Setting] g [Network Setting] g [Controller NIC Setting] g [SNMP Setting: Not Use] g Save g Reboot the
Machine.

bizhub PRO 920
[Utility/Counter] g [Administrator Setting] g [Network Setting] g [IP NIC Setting] g [SNMP Setting: Not Use] g Save g Reboot the Machine.

bizhub PRO 950/1051/1200
[Utility/Counter] g [Administrator Setting] g [Network Setting] g [Controller NIC Setting] g [SNMP Setting: Disable all settings] g Save g Reboot
the Machine.


Color and B/WProducts
bizhub C220/C280/C360/C451/C550/C650/C452/C552/C652/C552DS/C652DS/
223/283/363/423/361/412/501/601/751/552/652
[Utility/Counter] g [Administrator Setting] g [Network Settings] g [SNMP Settings: Turn settings OFF] g Save g Reboot the Machine.


B/W Products
bizhub 200/250/350/222/282/362
[Open a Web Browser] g [Type in the TCP/IP address of the machine] g [Administrator Mode] g [Network Tab] g [SNMP Setting: Disable] g Save
g Reboot the Machine.

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Printer Products:
magicolor 1600W/1650EN/1680MF/1690MF/4690MF
[Admin Management] g [Network Settings] g [SNMP: Disable] g Save g Reboot the Machine.

magicolor 4690MF/C20/C35
[Admin Management] g [Network Settings] g [Ethernet] g [TCP/IP] g [SNMP: Disable] g Save g Reboot the Machine.

Access via a Web Browser
[Open a Web Browser] g [Type in the TCP/IP address of the machine] g [Administrator Mode] g [Network Tab] g [SNMP Setting: Disable] g Save
g Reboot the Machine.
Notes :
1. To open the ZIP file WinZipshould be installed. WinZipcan be downloaded from the WinZipwebsite .The file can either be saved to disk or opened.
It is recommended to download the ZIP and open from the local computer to view.
2.Please refer to attached documentation for additional information. To view a PDF, you may need to download a free copy of Adobe Reader.

Solution ID 6 Solution Usage TAUS1200838EN*
Description
When installing a driver, an error message of "Your security preferences are set to block installation of applications from unidentified developers." is
displayed, and the installation is prevented.
Solution
CAUSE: Applechanged default security preferences on OS 10.8 to only allow installation of downloaded programs from the Mac App Store or from
"identified developers" .

SOLUTION: If youget an error, you will need to perform one of the following workarounds.


Workaround 1
Open [System Preferences] g [Security & Privacy] g [Allow applications downloaded from] then select [Anywhere].
Note : Attached is a screenshot of the setting.


Workaround 2
Right click (Control +Click) Package file and show menu then select [Open].
Notes :
1. OS 10.8 drivers have been released since October 2012 and a list of drivers and their approximate release dates can be found by clicking here , then
clicking on the "Product Compatibility Chart" link. Products not listed will not receive native OS 10.8 drivers at this time.
2. If an OS 10.8 driver is not currently available, use the Macintosh10.7.X drivers available from the Download Selector or One-Stop Product Support
(Self-Help).
3.Visual, SOHA or plugin driver is currently not supported until the official Macintosh10.8 PostScript driver is released which should be at least 90 days
from the release of the OS.
Solution ID 4 Solution Usage TAUS0802060EN*
Description
When printing AS/400forms, the print does not line up with the form.
Solution
CAUSE:The AS/400isconverting the forms based on an HPLaserJ et 5si (this is by design).The margins are not set correctly and produces the offset.


Background
Some hospitals print face sheets that are a combination of downloaded forms and patient data. These forms do not print properly from any laser based-PCL5
printer.

SOLUTION:This is the onlyway to line up the forms and the data correctly.
1.Create or obtain a new WSCST (Workstation Customization Object)with the following keyword in it.
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DATASTREAM=HPPCL5
2. Replace the line with the following:
DATASTREAM=HPPCL5I
Thiswill tell HPT (Host Print Transform)to rasterize the form and data together instead of converting it.
3.Compile the new WSCST.
4. To activate the new WSCST, you must apply the WSCST to the device description for that printerwith the writer ended and device description varied.
5.After applying the WSCST, vary ON the device description and start the Writer.
6. When the job is sent, the form should be in-line with the text.
Note : Attachedis an uncompiled WSCST that has the above command alreadychanged along withtray calls Drawer 1 mapped toAuto Tray Switching and
Drawer 2 mapped to Tray 2. These are the normal mappings needed for customers that use face sheet forms.This can be installed on the AS/400and
compiled to the OS version on the AS/400. Please refer to attachedinstructions on how to accomplish this.
To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution byJ ohn Miller, Workgroup/SSD and Paul Santangelo, ESS
Solution ID 4 Solution Usage TAUS1200717EN*
Description
When installing a driver, an error message of "Your security preferences are set to block installation of applications from unidentified developers." is
displayed and the installation is prevented.
Solution
Please refer to http://support.apple.com/kb/HT5290 for information about Gatekeeper in Mountain Lion.

Apple changed default security preferences on OS 10.8 to only allow installation of downloaded programs from the Apple Store or from "identified
developers".


Workaround 1
Open [System Preferences] -> [Security & Privacy] -> [Allow applications downloaded from]. Select [Anywhere].
Note : Attached is a screenshot of the setting.




Workaround 2
Right click (Control +Click) Package file and show menu. Select [Open].
Note : Visual, SOHA or plugin driver is currently not supported until the official MAC 10.8 PostScript driver is released which should be at least 90 days
from the release of the OS.
Solution ID 3 Solution Usage TAUS0900228EN*
Description
WhyaTIFfile scanned with Color or Gray Scale cannot be opened with Wang, Kodakor MicrosoftImaging for Windows.
Solution
The compression method used is J PEG (J FIF). Wang/Kodak/MicrosoftImaging for Windows does not support it. However, 1-bit (Black and white) TIFF
images can be open with the application (compression method is G4).
Notes :
1.Wang/Kodak/MicrosoftImaging for Windows (and the related controls ImgScan.ocx, ImgAdmin.ocx, ImgEdit.ocx, and ImgThumb.ocx) is no longer
included in MicrosoftWindows XP; users must now purchase a license separately. You can legally install an older version of Wang/Kodak/Microsoft
Imaging for Windows on MicrosoftWindows XP if you have an earlier and relevant MicrosoftWindows license.
Image viewing, editing and scanning functions are superseded by MicrosoftWindows Picture and Fax Viewer and MicrosoftPaint, both of which are
based on GDI+in MicrosoftWindows XP.
2. An excellent graphic viewer is IrfanView. IrfanViewis a very fast, small, compact and innovativefreeware (for non-commercial use) graphic viewer for
MicrosoftWindows 9x/ME/NT/2000/XP/2003/Vista/7. Download a free copy of IrfanView.

Please be aware thatKonica Minolta does not provide any support related to this software.
SPECIAL NOTE : Solution contribution by KMBT (J apan) and Gary Scimeca, Workgroup/SSD
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Solution ID 2 Solution Usage TAUS1000150EN*
Description
After doing an LDAP search you are unable to save the results to a one touch button. Additionally, the "Store Address" button will be missing from the LDAP
searchresults screen. You might also lose the ability to create a one touch button all together.

Solution

Thereis a security setting named "Registering and Changing Addresses" thatis set to "Restrict" which is prohibiting users from creating one touch buttons.
This setting needs to be set to "Allow".The steps to accomplish this are as follows:


1. Log into the Machine through a web browser.
2. Log in as administrator.
3. Select either the "Security" tab or the "Scan" tab. (This will differ depending on the model you're servicing.)

Note: For further details, please see the attached PDF files for screen shots.
To view a PDF, Adobe Readermust be installed. Adobe Readercan be downloaded for free from the Adobeweb site at:
http://www.adobe.com/products/acrobat/readstep2.html

SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID 2 Solution Usage TAUS1001545EN*
Description
A message "Relay Server (or Enhanced Server) settings could not be acquired occurs in the driver when printing directly to an MFP managed by PageScope
Enterprise Suite Authentication Manager.
Solution
CAUSE: This is caused by a network communication issue.

PROBABLE SOLUTIONS:
1. On the PC, verify if any firewall settings have been configured that may be blocking SNMP network traffic (ports 161 and 162) from the PC to the MFP.
2. If the PC and the MFP are located on different subnets, confirm that SNMP traffic is not being blocked by any routers.

SPECIAL NOTE: Solution contribution by Mark Kemp, ESS
Solution ID 2 Solution Usage TAUS1200936EN*
Description
When printing from MicrosoftWord 2010/2011 on MacintoshOS 10.7, MicrosoftOffice shuts down (crashes).
Solution
This issue has been escalated to Konica Minolta Business Technologies in J apan:
KMBS/SSD is working with our partners in support and R & D in J apan to obtain a resolution for this issue as quickly as possible.

CAUSE:A bug with the print driver. The following are the steps to reproduce problem.
1. Set the default driverother than the problem drivers.
2. Open MicrosoftWord document and then select one of the problem drivers for printing.
3.Select the Output Method selection tab.
At this point MicrosoftOfficewill shut down and crash.

SOLUTION:Special drivers are available that correct this issue for the following models;
bizhub C220/C282/C360 driver version 3.5.4
bizhub C754/C654 driver version 1.4.1 and 1.4.2
bizhub C554/C454 driver version 1.2.1
bizhub C224/C284/C364 driver version 1.2.1
bizhub C652/C652DS/C552/C552DS/C452 driver version 3.5.3
bizhub C650/C550/C451 driver version 4.7.2
bizhub 652/552 driver version 1.3.2
bizhub 423/363/283/223 version 1.4.2

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Notes :
1. These drivers are available for download via the Konica Minolta Download Selector and One-Stop Product Support.
2. Special drivers for the bizhub 751/601/501/421/361 are planned to be released during the 1st quarter 2013.
3.As a possible interim solution, specify the KM problem driver as the default for printing.
4.If viewing this solution via the web, please establish a ticket via either the web or by calling our contact center at 1-800-825-5664. Once a ticket has been
established an E-mail will be sent when this solution is updated.
5.Please refer to attached Program Release Information prior to installing the driver. To view a PDF, you may need to download a free copy of Adobe
Reader.

Solution ID 1 Solution Usage TAUS0802061EN*
Description
Unable to locate the application registration option via PageScope Web Connection when using the Setup Utility for RightFax.
Solution
CAUSE:The Fax Kit is installed or Internet Fax is enableand theseoptions conflict with the Setup Utility for RightFax.

SOLUTION:Remove the Fax Kitand disable the function in Service Mode.Disable Internet Fax setting in Service Mode.


Solution ID 1 Solution Usage TAUS1002293EN*
Description
The printer driver fails to automatically update[Paper Settings for Each Tray] when the paper tray is changedfrom within an application. This may occur if a
usersends several jobs to a specific paper tray in a printer, but another user changes the paper present in that tray between jobs. Other user interventions
may result in similar situations.
Solution
CAUSE: The Auto Acquire function checks the printer configuration when the first job is sent from within an application (such as MicrosoftWord), but not
with subsequent prints from that application. Ordinarily, this is satisfactory. However, if the machine configuration is changed between print jobs, the new
configuration will not be detected by the application.

SOLUTION: Special printer drivers are available to allow the paper tray settings and other driver elements to refresh dynamically. Refer to the attached
documents for further details.

bizhub C220/C280/C360 PCL: version 3.2.0.SSD_10 (Ref. DLBT1002907EN00)

bizhub C220/C280/C360 PostScript: version 3.2.1.SSD_10 (Ref. DLBT1002908EN00)

bizhub C452/C552/C652/C552DS/C652DS PCL: version 3.2.0.SSD_07 (Ref. DLBT1002913EN00)

bizhub C452/C552/C652/C552DS/C652DS PostScript: version 3.2.0.SSD_07 (Ref. DLBT1002914EN00)

bizhub 223/283/363/423 PCL: version 1.1.2.SSD_04 (Ref. DLBT1002916EN00)

bizhub 223/283/363/423 PostScript: version 1.1.1.SSD_04 (Ref. DLBT1002917EN00)
The special drivers are WHQL certified for the following OS environments:
- MicrosoftWindows 7 Home Premium Edition (x86, x64)
- MicrosoftWindows 7 Professional Edition (x86, x64)
- MicrosoftWindows 7 Ultimate Edition (x86, x64)
- MicrosoftWindows Server 2008 Standard Edition (x86, x64)
- MicrosoftWindows Server 2008 Enterprise Edition (x86, x64)
- MicrosoftWindows Server 2008 Datacenter Edition (x86, x64)
- MicrosoftWindows Server Vista Ultimate (x86, x64)
- MicrosoftWindows Server Vista Enterprise (x86, x64)
- MicrosoftWindows Server Vista Business (x86, x64)
- MicrosoftWindows Server Vista Home Premium (x86, x64)
- MicrosoftWindows Server Vista Home Basic (x86, x64)
- MicrosoftWindows Server 2003 Standard Edition (x86, x64)
- MicrosoftWindows Server 2003 Enterprise Edition (x86, x64)
- MicrosoftWindows Server 2003 Web Edition (x86, x64)
- MicrosoftWindows XP Professional (x86, x64)
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- MicrosoftWindows XP Home Edition (x86, x64)
- MicrosoftWindows 2000 Professional (x86)
- MicrosoftWindows 2000 Server (x86)
- MicrosoftWindows 2000 Advanced Server (x86)
IMPORTANT : In order for the machine properties to be detected dynamically, Auto Acquire must be turned on in the driver. There will be a delay when
sending print jobs while the driver queries the machine. Therefore, the drivers should be installed judiciously to ensure user satisfaction (either having a delay
when sending a print job and having the current configuration available, or having no delay but giving up the configuration check).
Notes :
1. These special printer drivers and related documentation are available via the Konica Minolta Download Selector.On www.MyKonicaMinolta.com , access
the Selectorfrom SSD Web Support (CS Expert Support) by clicking on "Download MSDS, Drivers, Firmware and more".
2. To view a PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Stu Dern, ESS
Solution ID 1 Solution Usage TAUS1002317EN*
Description
Scanned PDF files open in AdobeAcrobatat Fit Page instead of the selected application default size.
Solution
CAUSE: Firmware update is needed.

SOLUTION: Please installSpecial firmware version GDR-B5 then setDIPSW 26.
0x00 =open at actual size (default)
0x40 =open at application default setting
The default value for DIPSW 26 will cause scanned documents to open at the "Fit to Window" size. A value of 0x40 will alter the properties of the scanned
document to allow it to open with the default zoom settings that are set in the application.
This is the only version of firmware that supports this functionality. It is not included in other versions.
Note : The firmwareis available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on
'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Stu Dern, ESS
Solution ID 1 Solution Usage TAUS1103659EN*
Description
When an administrator or a user is logged into an MFP via PageScope Web Connection (PSWC), the session will expire in approximately one minute and 40
seconds, despite the settings configured inPSWC g Security g Auto g Logout settings.
This will occur if MicrosoftInternet Explorer g Internet Options g Temporary Internet Files and History Settings: Automatically is set for"Check for
newer version of stored pages".
If Every time I visit the web page is selected, this issue will not occur and the session will expire at the specified time.
This issue does not occur with the default settings of Firefoxor Google Chrome.
Solution
CAUSE: Firmware bug.

SOLUTION: Install the following special firmwareto address this issue.


bizhub C220/C280/C360: version GPD-B8
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bizhub C452/C552/C652/C552DS/C652DS: version GPD-B8

bizhub 601/751: version GUT-20

bizhub 223/283/363/423: version GPD-C0

bizhub 361/421/501: version GX2-21

bizhub 552/652: version GPB-F9
The firmware is available via theKonica Minolta Download Selector.
Note : Please refer to attached documentation for more detail. To viewthe PDF, you may need to download a free copy of Adobe Reader.


Note :KMBS has confirmed with our partners in KMBT (J apan) that this issue has been corrected from the on onset with the following products;
- bizhub C754/C654
- bizhub C454/C364/C284/C224
Solution ID 1 Solution Usage TAUS1103683EN*
Description
The fax cover sheet is not available in the MicrosoftWindows 7 64-bit driver.
Solution
CAUSE: Configuration not set up in driver.

SOLUTION:In order to gain access to this function please perform the following:
1. Install the 64-bit fax driver for the model requested.
2. Open Devices and Printers.
3. Select the fax driver and click Print Server Properties.
4. Select drivers and then select the 64-bit fax driver.
5. Select Add and check off x86 user mode 3 box.
6. Make sure to uncheck x64 .
7. Direct the Driver Wizard to the location of the 32-bit fax driver.Notice that both the x64 and x86 drivers are installed.
8. Perform a fax operation with the printer driver.The fax cover sheet will be accessible and functioning.
SPECIAL NOTE : Solution contribution byJ an Enter, KMBS/Mississauga, Ontario (Canada)
Solution ID 1 Solution Usage TAUS1103729EN*
Description
Scan to SMB fails on an MFP managed by PageScope Authentication Manager requiring Active Directory and IC Card Authentication.
Solution
CAUSE: Firmware needs to be updated.

SOLUTION: Install the following firmware to address this issue.


bizhub 552/652: version GC3-F4

bizhub 223/283/363/423: version GC4-C2
The firmware can be obtained via the SSD Download Selector on MyKonicaMinolta.com.
SPECIAL NOTE : Solution contribution by Mark Kemp, ESS
Solution ID 1 Solution Usage TAUS1200089EN*
Description
Configuring Authentication Settings when printing from PageScopeMobile.
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Solution
PageScopeMobile App (PSM) Version 2.0 includes the functionality to configure the following Authentication and Security Settings when printing:

User Authentication Printing:
- MFP Authentication
- External Server Authentication
- Enhanced Server (User Name and Password Authentication only)
Account Track Authentication
Secure Print
Encryption Passphrase
Authentication Settingscan be configured through the following steps:
1.Within PSM, select the item to be printed and press the printer icon.
2.After selecting the printer, Scroll Down to the Authentication section.
3.Slide the User Authentication selection to ON.
4.Enter the required Authentication Credentials.

Account Track Authentication

Slide the Account Track selection to ON.
Note : In order for the Account Track section to display, User Authentication mustbe set to ON, even when only Account Track credentials are
required.
Enter Account Track Settings corresponding to the requirements on the MFP.
MFP User Authentication


From the Authentication section, Set Authentication setting to Device.

If Public User access is not permitted and/or to print as a Registered User, in the User Authentication section set User to Recipient User.

Enter the credentials required to print to the MFP.
External Server Authentication

From the Authentication section, set Authentication setting to External Server.
Select the appropriate Server from Server Setting section.
If Public User access is not permitted and/or to print as a Registered User, in the User Authentication section, set User to Recipient User.
Enter required credentials.
Enhanced Server Authentication (User Name and Password Authentication only)
Note : Enhanced Server Authentication supports printing to an MFP managed byPage Scope Enterprise Suite (PSES) Authentication Manager (AuM).

From the Authentication section, Set Authentication setting to Enhanced Server.
Enter credentials as required by the Enhanced Server Application.
Note : When PSES AuM (Enhanced Server) requires External Server Authentication it is not necessary to enter the name of the default External Server.If
the correct name of the External Server (as specified in PSES AuM External Server settings is entered), the print job will print correctly. However, if an
incorrect name is entered, the job will be cancelled due to error.

Secure Print

Secure Print can be configured by setting the Output Method to Secure Print
Enter Secure Print Credentials
Encryption Passphrase

To use the Encryption Passphrase feature, User Authentication, must be set toON.
Slide the Encryption Passphrase selection to ON and configure the Encryption Passphrase settings.
Notes :
1.The currently configured Authentication settings will be saved with theselected printing options, when Save Setting as the Default is selected.
2. Please refer to attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader.

Solution ID 0 Solution Usage TAUS1100026EN*
Description
MicrosoftOffice PowerPoint 2007 locks up when printing using Konica Minolta PostScript or PCL drivers.
Solution
CAUSE: "PopUP Authentication Dialog When Printing" is selected.

SOLUTION: Disable "Print in background" in PowerPoint 2007.
1.Click onthe OfficeButton on the top left-hand corner.
2. Select PowerPoint Options at the bottom.
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3.Click onAdvanced on the left pane.
4. Deselect Print in background under the "Print" section.
SPECIAL NOTE : Solution contribution by Victor Miranda, SSD District Service Manager/East Region
Solution ID 0 Solution Usage TAUS1103691EN*
Description
FileMaker11 crashes when printing from MacintoshOS Xversion 10.6,x and/or the printer driver properties are slow to open.
Solution
CAUSE:Abnormality in the operation of FileMakerand the Konica Minolta print driver.

SOLUTION:Special drivers are now available that correct this issue:
bizhub 223/283/363/423 , install special driver version 1.2.0.EIT1_01
bizhub 601/751 , install special driver version 2.1.1
bizhub 361/421/501 , install special driver version 2.3.1

Note: All the printer driver files are available via the SSD Download Selector on MyKonicaMinolta.com.

Please refer to attached Program ReleaseInformation prior to installing the driver. To viewthe PDF, you may need to download a free copy of Adobe
Reader.

SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS
Solution ID 0 Solution Usage TAUS1103831EN*
Description
Driver options and device options are missing or not able to be selected when running MacintoshOS 10.6.
Solution
CAUSE:Corruption of the PPD, or the disk permissions on the Macintoshfile system.

SOLUTION:Follow the steps below to correct the issue:
1. Remove the associated printer.
2. Delete the associated files relating to the printer.
3. Open disk utility.
4. Run a repair disk permissions.
5. Reboot the Macintosh.
6. Reinstall the printer and test.
SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD
Solution ID Solution Usage TAUS0902304EN*
Description
Log Viewer selection in PageScope Data Administrator (PSDA) does not display or is not accessible.
Solution
CAUSE: In order for the Log Viewer selection to be accessible through PageScope Data Administrator (PSDA), the Log Management Utility first must be
installed on the same PC as PSDA. The Log Management Utility also needs to be compatible with the version of PSDA.
Note : The Log Viewer selection button in PSDA will only be available for selection after receiving log information from an MFP. Selecting the Log Viewer
selection button in PSDA will then launch the Log Management Utility.

SOLUTION: Install the attached Log Management Utility.The utility can also be downloaded from the Konica Minolta Download Selector.
Notes :
1. To open the ZIP file WinZipshould be installed. WinZipcan be downloaded from the WinZipwebsite: http://www.winzip.com/downwz.htm . The file
can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
2.For more information, please refer to the attacheddocumentation.To view a PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Mark Kemp, ESS
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Solution ID Solution Usage TAUS1001790EN*
Description
PageScope Box Operator version 3.2.05000 information.
Solution
For a list of supported devicesand System Requirements, please refer to attached ReadMe and User's Guide.The attached User's Guide also addresses the
following topics:


Installing Box Operator

Explore Window Settings

Connecting to the Multifunctional Product

Managing Boxes

Managing Documents

Other Operations
Notes :
1. PageScope Box Operator version 3.2 is alsoavailable via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (
http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,
Firmware and more'.
2. To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Cesar J imenez, Production Print/SSD
Solution ID Solution Usage TAUS1002073EN*
Description
Removing printer drivers and FieryPCL drivers.
Issues:
Unable to remove the driver.
Unable to delete the printer.
Unable to delete the port.
The computer CPU goes to 100%.
Selecting the printer Properties and the computer locks up.
The Print Spooler stops.
Unable to delete/remove a PCL driver.
For Fiery, using the Fiery Printer Delete Utility does not remove the driver. (example: PCL driver)
Solution
The printer is located here:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

The drivers are located here:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NTx86\Drivers\Version-3

Note : Please follow these recommendations.


Let the customer (Network Administrator)know first before attempting.

Delete the printer first via Printer and Faxesunder Control Panel.

Use this procedure when the conditions described are present.

Please see the attached video for exact location. To view the video, you may need to download a free copy of WindowsMedia Player.


WARNING : In MicrosoftWindows, system configuration information is centrally located in the registry. While this simplifies the administration of a
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computer or network, one incorrect edit to the registry can disable the operating system. Konica Minolta is not responsible for any system errors that may
result from using a registry editor incorrectly.
SPECIAL NOTE : Solution contribution by Cesar J imenez, Production Print/SSD
Solution ID Solution Usage TAUS1002465EN*
Description
The Pagescope Web Connection (PSWC) pages are slow to load and may take excessive time to completely display or refresh when the Administratoris
logged in.
Solution
CAUSE: Firmware needs to be updated.

SOLUTION:Install special firmware version GC3-C0tocorrect this issue. This special version firmware is available via the Konica Minolta Download
Selector.On www.MyKonicaMinolta.com access the Selectorfrom SSD Web Support (CS Expert Support) by clicking on "Download MSDS, Drivers,
Firmware and more".
SPECIAL NOTE : Solution contribution by Stu Dern, ESS
Solution ID Solution Usage TAUS1100300EN*
Description
When searching for E-mail addresses, it take a long time for the MFP to display the LDAP search results.
Solution
PROBABLE CAUSES:
1. Basic LDAP search uses the logical[OR] operator by default.This may cause the search process to take a long time to return the search results.
For optimum results, set the Initial Setting for Search Details for each of the various fields, including "Name", from the default [OR] to [Begins With]. This is
effective in most environments.

2. LDAP Settings are configured with Use Referralsetto -> ON.
Setting up LDAP; Use Referral is set to -> OFF.
Solution ID Solution Usage TAUS1100416EN*
Description
Konica Minolta TWAIN driver support for 64-bit MicrosoftWindows 2008 Server.
Solution
KMBS (US) has been informed by KMBT (J apan) that the latest Konica Minolta TWAIN driver will function in MicrosoftWindows 2008 Server 64-bit
environment.
KMBS/ESS has performed a brief test with the KM TWAIN driver version 3.1.2.28 and the KM HDD TWAIN driver version 3.1.2.30 on a MicrosoftWindows
2008 server 64-bit system using the MicrosoftDocument Imaging program with no issues.
Notes :
1.At this time, the ReadMe documents for the KMTWAIN drivers do notlist support for MicrosoftWindows Server OS environment. KMBT (J apan) doesplan
to perform their normal QA for MicrosoftWindows Server OS 64-bitand then update the ReadMe documents accordingly.
2. Please refer to the attached Readme documents forfurther detail.To viewa PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS
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Solution ID Solution Usage TAUS1100538EN*
Description
PageScope Box Operator (PSBO) versions 3.2.06000/3.2.06001 (32-bit (x86) editions of MicrosoftWindows) and3.2.06100 (64-bit) do not support moving
and copying documents from the Compulsory Memory RX Box to other boxes.
Solution
CAUSE: Firmware update is required.

SOLUTON: Install the appropriate firmware. After upgrading, the version can be confirmed through the Box Operator menu: About PageScope Box Operator.


32-bit: version 2.06002

64-bit: version 3.2.06101
Refer to the attached Release Notes for detailed information.To viewa PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Mark Kemp, ESS
Solution ID Solution Usage TAUS1103527EN*
Description
"Error Validating PPD file" message when trying to install a PPD on an AIXserver.
Solution
CAUSE: The downloaded PPD file was not decompressed correctly.

SOLUTION: Use the program WinRARto extract the PPD. Other programs like WinZipdo not decompress the file correctly.
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
Solution ID Solution Usage TAUS1103986EN*
Description
Network address on certificates for the AU-211P goes to a "404 error page" instead of the drivers.J obs are deleted at printer because of incorrect drivers.
Solution
CAUSE:The network address on the AU-211P certificate is no longer valid.

SOLUTION:To get to the proper download site, perform the following:
1. Login to mykonicaminolta.com.
2. Select either One Stop Product Support or SSD (DNA, Drivers, MSDS) under Service.
3. If choosing One Stop Product Support , select Solutions under "Category:" a AU-211P CAC/PIV under "Product:" a Firmware or Drivers under
"Software Downloads".
4. If choosing SSD (DNA, Drivers, MSDS) , select Continue on to the Technical Support Home Page a Download MSDS, Drivers, Firmware under
Support Quick Links a Solutions under the "Product Group" of Search By Product Group a then AU-211P CAC/PIV for the Product andclick on g
Show .

In both scenarios,all available downloads will be shown.
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Solution ID Solution Usage TAUS1104024EN*
Description
The specialPKI CAC/PIVPrinter Driver does not hold the "Output Mode" setting when installed on the client connected tothe server (MicrosoftPoint and
Print). This was not part of the original specification for the bizhub 223/283/363/423.
Solution
CAUSE: Install Special printer driver(s).

SOLUTION: Please installSpecial PostScript and PCL printer drivers. Thecorrective PCL printer driver is version 1.1.3.SSD_01 and the PS printer driver is
1.1.1.SSD_01 . The special drivers are available for dowwnload via the Konica Minolta Download Selector.
SPECIAL NOTE :Solution contribution by Stu Dern, ESS



Solution ID Solution Usage TAUS1200118EN*
Description
After doing a firmware update/reload, the machine shows the code CC180 (Dynamic Link Error During Starting LDR)when it is switchedON again.
Solution
CAUSE: While updating/reloading the firmware, the Loadable Device Driver for the AU Device has been erased.

SOLUTION: Reload the Loadable Device Driver for the AU-102, AU-201H, AU-202H, AU-204H or AU-211P Unit.
Solution ID Solution Usage TAUS1200326EN*
Description
MFP settings required for My Panel Manager.
Solution
Several settings are required in order for an MFP to be managed by PageScope My Panel Manager.
1. Additional Memory and supported Firmware must be installed on the MFP.
Refer to Page 2 ofattached " MFP Settings required for My Panel Manager " for the minimum supported firmware.





Model (bizhub)

Memory Upgrade Kit

C203/C253/C353
C451/C550/C650

UK-201

361/421/501/601/751

UK-202

223/283/363/423
552/652
C220/C280/C360
C452/C552/C552DS/C652/C652DS
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UK-203

C654/C754

UK-204

2. Model series such as the bizhub C452/C552/C652 and bizhub C654/C754 need to have System Connection Setting g Application Connection Setting g
My Panel Manager Setting set to ON. This setting can be configured through PageScope Web Connection (PSWC) and is set to ON by default.
Note : To view the PDF, you may need to download a free copy of Adobe Reader.



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Solution ID 52 Solution Usage TAUS0702927EN*
Description
Network menu button is missing from Admin Mode.
Solution
CAUSE: Corrupt NVRAM and/or failed PWB-MFP.

SOLUTION:To correct:
1. Perform an"All Data Clear"under Service Mode g System 1 g Initialization.
2.If that does not work, perform the NVRAM Recovery Procedure (not available for all models).
Notes :
a. Before performing the NVRAM reset please perform a NIC RESET which is also located on the NVRAM reset firmware utility.This will likely solve the issue
without having to completely initialize the machine.Please be sure to back up all network settings before performing this function.This only pertains to the
models which have the NVRAM reset utility.


bizhub C203/C253/C353/C353P

bizhub C250/C250P/C252/C252P/C300/C352/C352P

bizhub C451/C550/C650

bizhub C351/C450/C450P
b.Please wait approximately 10 minutes for the tabs to appear. Be patient; DO N OT power cycle the machine as that only restarts the wait process.
3. If the NVRAM Recovery Procedure is unsuccessful, replace the PWB-MFP, PRCB on C300/352,(see part numbers below)and NVRAM.
Note : To receive a replacement NVRAM, please utilize the Online Technical & Special Program order form located within MyKonicaMinolta.com:
a. Login to MyKonicaMinolta.com.
b. Select the Service tab.
c. Select Warranty, Repair, & Special Programs (menu at left side of screen).
d. Click on Warranty Services & Technical/FOC Programs (in center of screen).
e. Select NVRAM/BRU Replacement Program.
f. Fill out the form.
IMPORTANT : All requests for NVRAMs must be approved by the SSD Contact Support Center and a problem ticket generated. If a request is received
without an established problem ticket number the request will be denied.
Before replacing the NVRAM, thoroughly troubleshoot the problem. The NVRAM should be replaced only as the last resort. Many times replacing it DOES
NOT solve the issue and, when it does, only a setting in the NVRAM may have caused the problem. Please refer to attached NVRAM Troubleshooting Guide
for more detail.


PART NUMBERS (PWB-MFP/OACB)
bizhub C220 (p/n A0ED H021 02)
bizhub C280/C360 (p/n A0ED H020 06)
bizhub C250/C250P/C252/C252P (p/n 4038 0121 06)
bizhub C203/C253 (p/n A02E H342 06)
bizhub C300/ C352/C352P (p/n 9J 06 0121 06)
bizhub C353/C353P (p/n A02E H341 06)
bizhub C351/C450/C450P (p/n 4037 0131 15)
bizhub C451/C550 (p/n A00J H020 07)
bizhub C650 (p/n A00J H021 00)
bizhub C452/C552 (p/n A0P0 H020 03)
bizhub C652 (p/n A0P0 H021 03)
bizhub C552DS (p/n A0P0 H022 00)
bizhub C652DS (p/n A0P0 H023 00)
bizhub 223/283 (p/n A1UD H020 02)
bizhub 363/423 (p/n A1UD H021 02)
bizhub 361/421/501 (p/n A0R5 H010 06)
bizhub 601/751 (p/n A0PN H010 04)
Note : Please see attached documentationfor NVRAM Recovery Procedure. Recovery procedure varies by model. To viewa PDF, you may need to
download a free copy of Adobe Reader.

Solution ID 43 Solution Usage TAUS0701329EN*
Description
No Konica Minolta logo at power up ("Planets" only), Configuration Page header is printing as Generic andp rinter driverfails when trying to acquire the device
information.On the bizhub C754 seriesit may also display OCE on PageScope Web Connection (PSWC).
Solution
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CAUSE: Incorrect settings.

SOLUTION: To change the Configuration Page header to Konica Minolta bizhub, please perform the following:
1.Access the Service Mode.
2. Select System 2.
3. Select Software Switch Setting.
4. Enter Switch No. "10".
5. Bin Assignment "00000000".
6. Hex Assignment "02".
7. Click on Fix.
8. Click on End.
9.Power theMFP OFF/ON.
10. Print another Configuration Page.Page Header should now be changed to Konica Minolta.
Note :Header Information:
Generic 20C-4=C203
Generic 22C-1 =C220
Generic 25C-1 =C250
Generic 25C-4=C253
Generic 28C-1 =C280
Generic 35C-3=C352
Generic 35C-4=C353
Generic 36C-1 =C360
Generic 35C-1=C450
Generic 45C-2=C451
Generic 45C-1=C550
Generic 50C-1=C650

To change the Configuration Page header to Konica Minolta bizhub (for Printer-only models), perform the following:
1. Press the Menu/Select key.
2. Press the down arrow key 4 times to select Tech. Rep. Mode.
3. Press the right arrow key. Enter the Tech. Rep. Mode password 9, 2, 7, 2, 9, 2, 7, 2.
4. Press the Menu/Select key.
5. Press the down arrow key 16 times. Software SW will appear.
6. Press the right arrow key. Switch No. and 1 will appear.
7. Press the Menu/Select key. 1 will start blinking.
8. Press the up key and change this number to 10. When pressing Menu/Select key, the above settings will be saved and the display will show Bin
Assignment and 00000000.
9. Press the down arrow key and the display will change to HEX Assignment and 00. Then press the down Menu/Select key. The 00 will blink.
10. Press the right arrow key and the 1st digit will blink. Change setting to 02.
11. Press the Menu/Select key to fix the value. The display will change to Software SW.
12. Cycle the main power switch OFF/ON.
Notes :
a.Header Information:
Generic 25C-1P=C250P
Generic 35C-1P=C450P
Generic 35C-3P=C352P
Generic 35C-4P=C353P
b. Please see the attachment for the visual symptom. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID 26 Solution Usage TAUS0900860EN*
Description
At idle, the following message is indicated on the screen: "No Animation Guide data available. Contact your administrator."
Solution
CAUSE: The Movie Data may not be installed or the firmware may have been updated. Formatting the HDD will also remove the Movie Data.

SOLUTION:Ensure thatBase firmwareis the most current version. The latest version firmware or system software is available via the Konica Minolta
Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Please ensure that the Movie Data file isalso installed.To install the Movie Data file please perform the following:
1. Download the Movie Data file (Movie Data.exe) from the Download Selector Special Firmware section and extract the .tar file.
2. Procure a USB memory stick formatted in FAT32.


Without security function

Capacity 1GB to 2GB recommended
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Compatible with to USB 2.0
3. Copy the .tar file to the root of a USB drive.
4. Enter Service mode.
5.Select System 2 ? HDD and make certain that it is installed.
6.Reboot machine if HDD state was changed to Installed and reenter Service Mode.
7. Connect the USB drive to the Service USB Port.
8. Select System 2? Install Data.
9. Touch Movie Data.
10. Touch Set.
11. Press Start.
12. Check result and when OK is displayed, touch END.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Bill Hall/J im Behrends/Malcolm Hibbert/David Silverstein, Workgroup/SSD
Solution ID 19 Solution Usage TAUS1000499EN*
Description
The machine boots up and the operation panel looks normal.When selecting any function or action with the control panel buttons or touchscreen, the
machine does not respond.The NVRAM recovery can not be performed due to the touchscreen not responding.
Solution
CAUSE: The memory modules on the PWB-MFP may have failed or the operation panel has failed.

SOLUTION:Verify machine operation with the memory modules reversed (top-to-bottom and bottom-to-top). If the machine boots up and the display is
normal, the memory is good. If the LCD on the operation panel isblank after bootup, replace the two memory modules.


V865 3000 14 for bizhub C451/C550/C650 (PC3200, 400Mhz, DDR2)

V865 3000 26 for bizhub C452/C552/C652/C552DS/C652DS ; bizhub C220/C280/C360 ; and bizhub 223/283/363/423 (PC4300, 533Mhz, DDR2)
It may also be necessary to replace the operation panel.


A00J M701 03 for bizhub C451/C550/C650

A0P0 M706 03 for bizhub C452/C552/C652/C552DS/C652DS ; bizhub C220/C280/C360 ; and bizhub 223/283/363/423
Notes :
1. If swapping the machine memory module, check one DIMM at a time making sure that there is memory in the DIMM0 slot.
2. Please see the attached document for an example of DIMM slot locations. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID 15 Solution Usage TAUS1001435EN*
Description
Machine will not power ON.May exhibit one of the following symptoms:


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Blank display and no main power light

Power lightON and start light orange (amber).
Solution
PROBABLE CAUSES:
1. Failed memory module.
Replace memory module(s).


bizhub C203/C253/C353(p/n V865 3000 14)

bizhub C650/C550/C451(p/n V865 3000 14)

bizhub C220/C280/C360(p/n V865 3000 26)

bizhub C652/C552/C452(p/n V865 3000 26)

bizhub C652DS/C552DS(p/n V865 3000 26)

bizhub 223/283/363/423 (p/n V865 3000 26)

bizhub C250/C252/C300/C352(p/n 4037 6076 01)
2. Control panel has failed.
To confirm, please locate the connection for the control panel on the main board and disconnect it.If the machine powers up, please replace the control
panel.

bizhub C203/C253/C353(p/n A02E M710 02)
bizhub C650/C550/C451 (p/n A02E M700 01)
bizhub C220/C280/C360 (p/n A0P0 M706 03)
bizhub C652/C552/C452 (p/n A0P0 M706 03)
bizhub C652DS/C552DS (p/n A0P0 M706 03)


bizhub 223/283/363/423 (p/n A0P0 M706 03)

bizhub C250/C252/C300/C352(p/n 4038 6052 07)
Solution ID 13 Solution Usage TAUS0658329EN*
Description
FK-502, Off-Hook is missing from the main fax screen and unable to send faxes.
Solution
CAUSE: Prefix/Suffix Auto Setting is enabled.

SOLUTION: To change the Prefix/Suffix Auto setting, perform the following:
1. Press the Utility key.
2. Enter Administrator Setting.
3. Select System Connection.
4. Select Prefix/Suffix Auto Setting.
5. Select OFF.
Solution ID 12 Solution Usage TAUS1100585EN*
Description
"Please turn main switch off and on" message. CFA14 (FA14)error code may also be displayed.


CONDITIONS
bizhub 652 series/bizhub C360 series/bizhub C652 series/bizhub C652DS series
If Other3 is selected in marketing Area setting. The message may be displayed when scanning and sending the following orientation mixed documents - 8K
or 16K and other document sizes.



bizhub C360 series/bizhub C652 series/bizhub C652DS series
Message and code may occur if the following procedure is performed.

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1. Power OFF the main switch while downloading the documents in User Box1 from PageScope Web Connection (PSWC).
2. Power ON the main switch and save the documents in User Box2.
3. Download the documents in User Box1 from PSWC.
4. Send the documents in User Box2.


bizhub 423 series
After the machine is powered OFF/ON the same message is indicated. CFA14 may have been recorded.


bizhub 423 series/bizhub 652 series/bizhub C360 series
When entering Power Save Mode by pushing the power save button immediately after turning ON the main power switch.
Solution
PROBABLE CAUSES:
1. bizhub 652 series - If Other3 is selected in marketing Area setting. The message may be displayed when scanning and sending the following
orientation mixed documents - 8K or 16K and other document sizes.
CAUSE: Firmware bug.


SOLUTION: Install firmware version GC3-F4. The latest version firmware or system software is available via the Konica Minolta Download Selector.
Note : Please refer to the attached Release Notes prior to firmware installation.


2. bizhub C360 series/bizhub C652 series/bizhub C652DS series - Message and code may occur if either of the following procedures are performed.
Procedure 1
a. Power OFF the main switch while downloading the documents in User Box1 from PageScope Web Connection (PSWC).
b. Power ON the main switch and save the documents in User Box2.
c. Download the documents in User Box1 from PSWC.
d. Send the documents in User Box2.

Procedure 2
If Other3 is selected in marketing Area setting. The message may be displayed when scanning and sending the following orientation mixed documents - 8K
or 16K and other document sizes.
CAUSE: Firmware bug.


SOLUTION: Install firmware version GD7-B8. The latest version firmware or system software is available via the Konica Minolta Download Selector.
Note : Please refer to the attached Release Notes prior to firmware installation.


3. bizhub 423 series - After the machine is powered OFF/ON the same message is indicated. C-FA14 may have been recorded.
CAUSE: Hard Disk Drive failure.


SOLUTION: Try formatting the HDD. If necessary, replace the HDD.
Notes:
a. Standard Hard Disk Drive for bizhub 363/423 (p/n A2X0 M72C 00)
b. Optional Hard Disk Drive (HD-516) for bizhub 223/283 (Item #A2ACWY1)


4. bizhub 423 series/bizhub 652 series/bizhub C360 series - When entering Power Save Mode by pushing the power save button immediately after
turning ON the main power switch.
CAUSE: Firmware bug.


SOLUTION: Install the following firmware versions.
bizhub 552/652 Special version GC1-F9 (program file A2WU0Y0-F000-GC1-F9.exe)
bizhub 223/283/363/423 Special firmware version GC1-D1 (program file A1UD0Y0-F000-GC1-D1.exe)
bizhub C220/C280/C360 Special firmware version GC1-D1 (program file A0ED0Y0-F000-GC1-D1.exe)


The firmware is available for download via the Konica Minolta Download Selector.
Note : Please refer to attached Program Release Information prior to installing the firmware.
To view a PDF, you may need to download a free copy of Adobe Reader.

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Solution ID 12 Solution Usage TAUS1104094EN*
Description
CC152 error code at machine power up. Unable to load scanner firmware to the machine or the error is indicated after installing firmware. Additionally, the
MFP may appear to lock up (hang) or Download N.G. may beindicated for the scanner firmware.
Solution
PROBABLE CAUSES:
1. Incompatibility between firmware and PWB-MFP board. If older firmware is loaded on a machine with a newer processor on the PWB-MFP, there will be
issues with an error code CC152.
Please reference the attached Technical Bulletin #8082 to see if machine is within the specific serial number cut-in and/or referencing the designation
number on the PWB-MFP board. If above the cut-in or if designation number on the PWB-MFP board is indicated as a replacement board, flash machine with
version G00-C8 firmware. The latest version firmware or system software is available via the Konica Minolta Download Selector.

2. Failed REYB/SCAN PWB I/F.
Reflash scanner firmware, and if the issue persists, replace the REYB/SCAN PWB I/F (p/n A1UD H001 00).
Note : To view a PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Tom Kelly and Gary Scimeca, Workgroup/SSD
Solution ID 10 Solution Usage TAUS1001928EN*
Description
Unable to print or copy. Stop Print is indicated in the job list.
Solution
CAUSE: The IU Life Stop setting is programmed to Stop.

SOLUTION: To program the IU Life Stop setting to No Stop, perform the following:
1. Press the Utility/Counter key.
2. Touch [Meter Count] on the touchscreen.
3. Touch [Check Details] on the touchscreen.
4. Press Stop, 0, 0, Stop, 0, 1.
5. Press Stop, 0, C.
6. Touch [IU Life Stop Setting] on the touchscreen.
7. Touch [No Stop] on the touchscreen.
8. Touch [END] on the touchscreen.
9. Touch [Exit] on the touchscreen.
Notes :
a. If "NO STOP" is enabled, perform a "New Release" for the Fuser Unit and or Transfer Belt Assembly.
b. Please refer to attached Technical Bulletin #7528 for additional detail. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID 9 Solution Usage TAUS1002360EN*
Description
If the HDD option is enabled when no Hard Disk Drive installed, CD004 error code is indicated. If HDD option is thendisabled, the machinewill display aCD010
error code (HDD unformatted error)which will not clear.
Solution
CAUSE: Because the MFP has a Solid State Drive (SSD), when the HDD option was turned on with no drive in machine an error was generated.

SOLUTION:Perform a logical format of the SSD.
1. Call the Service Mode to the screen.
2. Touch these keys in this order: [State Confirmation] ? [Memory/HDD Adj.] ? [SSD
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Format].
3.Touch [Physical Format].
4. Press the Start key to start the formatting sequence.
5. The sequence will be automatically terminated as it is completed.
6. TurnOFF the main power switch for more than 10 secondsthen turn itON.
7. Call the Service Mode to the screen.
8. Touch these keys in this order: [State Confirmation] ? [Memory/HDD Adj.] ? [SSD
Format].
9. Touch [Logical Format].
10. Press the Start key to start the formatting sequence.
11. The sequence will be automatically terminated as it is completed.
12. TurnOFF the main power switch for more than 10 secondsthen turn itON.
IMPORTANT : Formatting the hard disk will erase all data contained in it.The following shows the data deleted by formatting the SSD.


Program

Address Book

Authentication method setting

User authentication setting

Account track setting

User Box

User Box setting

Documents in User Boxes

Confidential User Box setting

Bulletin Board User Box setting
SPECIAL NOTE : Solution contribution by J im DiSarro, Workgroup/SSD
Solution ID 5 Solution Usage TAUS0800452EN*
Description
When using Vendor mode, copy jobs print out but print jobs do not.
Solution
CAUSE: Incorrect settings.

SOLUTION: Afterenabling Vendor mode,set the security settings for the function of Vendor mode. To Access the settings, use the following instructions.
"Administrator Settings" _ "Security Settings" _ "Function Management Settings" _ "Usage Settings".
The functions of Scan, Print and Fax, as well as the settings of ON, OFF and Disabledwill be presented. Set the corresponding function (fax, print) to OFF so
that Vendor mode will ignore that function. In other words, set Print to OFF so that print jobs will be output by the MFP.
Note :The "Usage Settings" buttonmay not be visible,depending on selections made in the billing setting mode.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS and Bill Hall, Workgroup/SSD
Solution ID 5 Solution Usage TAUS1001190EN*
Description
CD272 after disabling the HDD for test purpose and switching OFF/ON the MFP. Unable to enter the Service Mode to enable the HDD again, which is
necessary to get rid of the trouble code.
Solution
CAUSE: Incorrect procedure.

SOLUTION: Please follow these steps in sequence.
1. SwitchOFF the MFP
2. Remove the optional i-Option memory.
3. SwitchON the MFP and enter Service Mode.
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4. Enable HDD.
5.Exit Service Mode and switchOFF the MFP.
6. Reinstall the optional i-Option memory.
7. Check MFP functions.
SPECIAL NOTE : Solution contribution by KM Europe (BEU) and David Silverstein, Workgroup/SSD
Solution ID 5 Solution Usage TAUS1001286EN*
Description
AU-211P, after properly setting upthe CAC device, the machineindicates "Failed to authenticate at login" error.
Solution
CAUSE:LDAP w/SSL is not enabled.

SOLUTION:Enable LDAP w/SSL:


For B&W machines
1. Enter Service Mode.
2. Select Soft Switch Settings.
3. Switch No. 44.
4. Change Bit 1 to ON.


For Color machines
1. Enter Service Mode.
2. Select Soft Switch Settings.
3. Switch 41-2
4. Bit should be a 1. (Hex 0x04)
IMPORTANT : WHEN DEALING WITH GOVERNMENT ACCOUNTS,BEFORE CHANGINGTHIS SETTING, PLEASE CONFIRM WITHTHE
CUSTOMER'S IT DEPARTMENT BECAUSE THIS FEATURE MAY NOT BE ALLOWEDAT CERTAIN SITES.
Solution ID 5 Solution Usage TAUS1002412EN*
Description
FS-527 not detected


when connected on initial installation to main body.

and J S-505 also not detected.
Solution
When connected on initial installation to main body
CAUSE:The 24V DCpin on the finisher connector (PJ 1 on FSCB) or main body connector (CN100a)is pushed in and not making contact.

SOLUTION:Take connectors apart and pull pin out to original position to make full contact. If deemed necessary, replace FNS Wiring/1 (p/n A0HR N100 02).

And J S-505 also not detected( bizhub 223/283/363/423 and bizhub C220/C280/C360)
CAUSE: A terminal pin in the finisher harness on the main body side has dropped out. Steps leading to the problem:

The connector pin becomes slightly bent.
The bent pin prevents proper connection between the "FNS/J S" and "main body".
Finally, the connector pin on the "main body" side is pushed out by the connection on the "FNS/J S" side.
SOLUTION: Please replace the FNS harness (p/n A0ED N10D 00).
Notes :
1.Inspect the pins in the replacement harness prior to connection.
2. For more details please refer to the attached file. To view the PDF, you may need to download a free copy of Adobe Reader.

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Solution ID 5 Solution Usage TAUS1103623EN*
Description
C2201trouble code.
Solution
CAUSE: Toner Bottle rotation problem. The bottle only turns of the way and then thecode is generated.The drive for the motor is inhibited because the
Holder might be flexing. This "flexing" of the holder maydamage gears and causethe Toner Bottle motor (M3) to bind. (see below photos)







SOLUTION: Check for a binding condition and correct as necessary.Replacethe broken holder (p/n A1UD 2186 02), any of the associated gears (see
attached Parts Manual pages) or the complete Hopper Drive assembly (p/n A1UD R701 22).
If the error code is still indicated after replacing the above-mentioned parts,check if M3 is receiving 24V DC at the PRCB, CN8-5 (GND) to CN8-6 (24V DC).
Notes :
1. Serial number cut-in for modified Holder and Hopper Drive assembly:
bizhub 423: A1UD011011252~
bizhub 363: A1UE011016521~
bizhub 283: A1UF011010269~
bizhub 223: A1UG011014621~
2. Please refer to attached replacement procedure.
3. Also see attached page from Service Manual for additional troubleshooting detail. To view a PDF, you may need to download a free copy of Adobe
Reader.

Solution ID 5 Solution Usage TAUS1104062EN*
Description
The machine indicates "Stop print".
Solution
CAUSE:Special IU life firmware is installed and, if the "Stop print" message is not desirable, another firmware update is required.

SOLUTION: Upgrade to Special firmware version GC4-C4. This firmware isavailablefor download from the Konica Minolta Download Selector.
Note: Please see attached Program Release Information prior to installing the firmware. To view a PDF, you may need to download a free copy of Adobe
Reader.

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Solution ID 5 Solution Usage TAUS1200754EN*
Description
Image Unit End-of-Life message.
Unable to print or copy. Stop Print is indicated in the job list.
Solution
CAUSE: The IU Life Stop setting is programmed to Stop.

SOLUTION: To program the IU Life Stop setting to No Stop, perform the following:
1. Press the Utility/Counter key.
2. Touch [Meter Count] on the touchscreen.
3. Touch [Check Details] on the touchscreen.
4. Press Stop, 0, 0, Stop, 0, 1.
5. Press Stop, 0, C.
6. Touch [IU Life Stop Setting] on the touchscreen.
7. Touch [No Stop] on the touchscreen.
8. Touch [END] on the touchscreen.
9. Touch [Exit] on the touchscreen.
Note : Please refer to attached Technical Bulletin #7528 for additional detail. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID 5 Solution Usage TAUS1200847EN*
Description
Copying from the original glass may produce a CFA14 (FA14) error.
Solution
CAUSE: Firmware bug.

SOLUTION: Download and install firmware version GCD-D1 (GC9-F9 for bizhub 652/552). The firmware is availble for download from the Konica Minolta
Download Selector.

bizhub 423/363/283/223 (Program File Name: A1UD 0Y0-F000-GCD-D1.exe)
bizhub C360/C280/C220 (Program File Name: A0ED 0Y0-F000-GCD-D1.exe)
bizhub C652/C552/C452 (Program File Name: A0P0 0Y0-F000-GCD-D1.exe)
bizhub C652DS/C552DS (Program File Name: A1DM 0Y0-F000-GCD-D1.exe)
bizhub 652/552 (Program File Name: A2WU 0Y0-F000 -GC9-F9 )

Note : Prior to installing the firmware, please refer to the attached Program Release Information. To view a PDF, you may need to download a free copy of
Adobe Reader.

Solution ID 4 Solution Usage TAUS1002178EN*
Description
"Failed to start. Please power down the main switch." message.
Solution
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PROBABLE CAUSES:
1. Possible FK-508 Fax Kit failure or the Fax Kit is not installed and the MFP is incorrectly configured.
Verify the presence of a Fax Kit. Ensure that, if there is no Fax Kit installed,the machine settings are correctly configured.
Service Mode a System 2 a Option Board Status a Fax (Circuit 1 or 2) a Unset.
If an installed Fax Kit has failed, please replace it as necessary (Item #A22M011). Reboot machine.

2. The machine is equipped with a Fax Kit and an Hard Disk Drive (HDD). The HDD is not enabled or properly formatted.
Enable the HDD (HD-516):
a.Enter the Service Mode and select System 2.
b. Select HDD and select "Installed".
c.Once the hard drive is enabled, access State Confirmation and select "Memory/HDD Adj."
d.Next, select HDD Formatand perform the Logical Format.
e.Reboot the machine.

3. Bad connection between theFK-508 Fax Kit and the Overall Control Board (OACB).
ReseattheUSB cable between the fax option and the OACB.
SPECIAL NOTE : Solution contribution by J ohn Miller/Mike Galletta/Bill Hall, Workgroup/SSD
Solution ID 4 Solution Usage TAUS1103682EN*
Description
After updating firmware, machine indicates the replacement of image units is required.
Solution
CAUSE: The DIPSW settings are not staying FIXED.


SOLUTION: When setting DIPSWs according to attached Technical Bulletin #7528, for DIPSW 55, first set the FO result and FIX. Next, set correct the bits as
indicated for the model. Then set DIPSW 55 to the 0000 11 00 as indicated only. The switches will remain set and the display will return to normal.
Note ; To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID 4 Solution Usage TAUS1200228EN*
Description
Connection error 3002 failure sending CSRC data via HTTPs.
Solution
CAUSE: Firmware anomaly.

SOLUTION: Flash engine with the following firmware to resolve this issue:


bizhub 223/283/363/423 version: G00-D1 (223_283_363_423_A1UD0Y0_G00_D1.exe)
Note :Scanner firmware file:223_283_363_423_A1UD0Y0-00023-G8X-09.exe

bizhub C220/C280/C360 version: G00-D1 (C220_C280_C360_A0ED0Y0_G00_D1.exe)
Note :Scanner firmware file: C220_C280_C360_A0ED0Y0-0023-C80-85.exe

bizhub C452/C552/C652 version: G00-D1 (C452_C552_C652_A0P00Y0_F000_G00_D1.exe)

bizhub C552DS/C652DS version: G00-D1 (C552DS_C652DS_A1DMY0Y-F000-G00-D1)

bizhub 552/652 version: G00-F9 (552_652_A2WU0Y0-F00-G00-F9.exe)
Note : The firmware and readme documents are available via the Konica Minolta Download Selector.


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Solution ID 3 Solution Usage TAUS1001741EN*
Description
C2650 code at machine power up after replacing the PRCB.
Solution
CAUSE:The IC51 EEPROM was not swapped from theoriginalPRCB to thecurrent PRCB.

SOLUTION:Remove the IC51 EEPROM from theoriginal PRCB and install the chip onto thecurrent PRCB. For IC51 chip location, pleasesee
attachedpagefrom the Field Service Manual. To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
Solution ID 3 Solution Usage TAUS1002001EN*
Description
"Failure: Get Open API version" error when trying to import anything from the selected device.
Solution
CAUSE: The current management version, version 3, has not been selected.

SOLUTION:Change the management version to version 3 by performing the following:
Firmware upgrading procedure from 1st Version to 2nd Version "Function Version3"
1. Install the Firmware of 2nd Version to MFP. For details, please refer to the Service Manual.
2. If 1st version movie data has been already installed, delete it in Service Mode.
3. Install 2nd version movie data to MFP.
4. Change Software Switch Setting to the following in Service Mode.



Switch No.: 25

HEX Assignment: 20
5. Turn OFF/ON the main switch.
To see what management version you are at currently, review your machine configuration page. Toview thelocation of the management function version,
please see the attached PDF document.To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
Solution ID 3 Solution Usage TAUS1002245EN*
Description
Unable to print or scan from a USB device.
Solution
CAUSE:The specified functions are disabled by default.

SOLUTION:To enable print and scan functions via USB please follow these instructions.
1.Enter Administrator mode.
2.Select System Settings.
3.Select User Box Settings.
4.Select External Memory Function Settings.
5.Modify print and scan to allow enabling these functions.
SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD
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Solution ID 3 Solution Usage TAUS1104187EN*
Description
"SSD to HDD data copy" fails when installing the HDD. It is not possible to format the HDD.
Thefirmware may have been upgraded prior to enabling the HDD.
Solution
CAUSE: Incorrect setup sequence.

SOLUTION: To correcly set up:
1. Disable the HDD (set it to "Not Installed" in the Service Mode).
2. Format the SSD memory (logical) in State Confirmation, Memory/HDD Adjustment.
3. Enable the HDD (set to "Installed" in the Service Mode).
4. Format the HDD.
5. Perform the SSD to HDD data copy.
Solution ID 2 Solution Usage TABP1103990EN*
Description
CD002 error code.
Solution
CAUSE: Save of job data to the memory/hard disk and its read error are detected.

SOLUTION: Reboot the MFP to see if the error returns. If so, perform the following in the listed order, checking after each step for the error code.
1. Check the connector between hard disk and MFPB PJ 11 for proper connection and correct as necessary.
2. Format the Hard Disk Drive (HDD).
3. Replace the hard drive (p/n A2X0 M72C 00).
4. Replace the MFPB (p/n A1UD H020 02 for bizhub 223/283 or p/n A1UD H021 02 for bizhub 363/423 ).
Solution ID 2 Solution Usage TAUS1001504EN*
Description
When performing an LDAP search, the results are in the form of fax numbers instead of E-mail addresses.
Solution
CAUSE: Incorrect soft switch setting.

SOLUTION: Change soft switch 48, bit 3 to 1for changing the result to E-mail addresses.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID 2 Solution Usage TAUS1001697EN*
Description
The machine will not properly recognize the J amexcoin vendor box.
Solution
CAUSE: Incorrect configuration.

SOLUTION: J amexwill work normally using the Key Counter IF vendor mode. To select this mode:
1. Enter Service Mode by selecting Utility a Meter Count a Check Detail a Stop, 0, 0, Stop 0, 1 .
2. Press Stop ,9 for Billing mode.
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3. Select Management function choices.
4. Select Key Counter IF button.
5. Select End.
SPECIAL NOTE : Solution contribution by J im DiSarro, Workgroup/SSD
Solution ID 2 Solution Usage TAUS1001757EN*
Description
When logged into the machine using PageScope Web Connection, the User Box option does not appear.It is visible on the MFP.
Solution
CAUSE: Network usage function is turned off.

SOLUTION:Please enable network usage function using these steps:
1. Utility counter.
2.Administrator mode.
3.Security settings.
4.Function permission settings.
5.Set network usage function to ON.
After performing the above steps, the User Box and files inside the User Box should be visible through PageScope Web Connection.
SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD
Solution ID 2 Solution Usage TAUS1002443EN*
Description
The transmission report does not display the first page of the fax after the TX report prints. (FK-502/FK-508)
Solution
CAUSE: Incorrect settings.

SOLUTION: Please perform the following steps to enable an image on the TX report:
1. Enter Service Mode.
2.Select Fax .
3.Select List Output .
4. Select TX Result Report .
5. Select With Image .
6. Please send a test fax after making the above adjustment to ensure that the image is on the page.
SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD
Solution ID 2 Solution Usage TAUS1002541EN*
Description
It is not possible to enter the Admin mode using the web interface. It is possible to enter the User mode via PSWC and it is also possible to enter the Admin
mode from theMFP front panel.
Solution
CAUSE: HDD problem.

SOLUTION:Format the HDD (logical), as described in the Field Service Manual. If the problem is not resolved, perform a physical HDD format, followed by a
logical format.
It may benecessary toreplace the HDD.
Standard Hard Disk Drive for bizhub 363/423 (p/n A2X0 M72C 00)
Optional Hard Disk Drive (HD-516) for bizhub 223/283 (Item #A2ACWY1)
Solution ID 2 Solution Usage TAUS1100189EN*
Description
FS-529, exit tray does not move down to home position after completing a job.
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Solution
CAUSE: A firmware update is necessary.

SOLUTION:Install special firmware version A0U70Y0-0071-GC1-04 (file name A0EDFW.tar). The firmware is available via the Konica Minolta Download
Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Note : Please refer to attached Release Notes prior to firmware installation. To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Craig Blyther, ESS
Solution ID 2 Solution Usage TAUS1100440EN*
Description
When performing multiple jobs to or from the MFP, the panel may lock up and require the machine to be powered OFF/ON.


PC Printing

Pullprint

Fax/Scan sending

Copying
Solution
CAUSE: Firmware update is necessary.

SOLUTION: Please install firmware version GD6-C0.The firmwareis available via the Konica Minolta Download Selector.
Note :Please refer to attached Release Notes prior to firmware installation.To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Craig Blyther, ESS
Solution ID 2 Solution Usage TAUS1100479EN*
Description
Unable to receive faxes on the FK-508. Will not answer line.
Solution
CAUSE: Incorrect settings.

SOLUTION: Set Fax line setting in Service Mode to answer by time rather than number of rings. Then, in Administrator Mode, set time to ring to 3 seconds.
1. Enter Service Mode.
2. Select Fax.
3. Select Network.
4. Set Receive Signal Detection Mode to Time.
5. Enter Administrator Mode.
6. Select Fax Settings.
7. Select Line Setting.
8. Set Receive Time Interval to 3 seconds.
SPECIAL NOTE : Solution contribution by Darren Kreklow, PLUS, INC and J im DiSarro, Workgroup/SSD
Solution ID 2 Solution Usage TAUS1100549EN*
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Description
CFA03 at power up. Data light will be constantly flashing blue.
Solution
CAUSE:Data corruption in memory or HDD failure.

SOLUTION:
1. Please perform a full data clear on the machine.
Service Mode a System 1 a Initialization a Clear All Data

2. If the problem is not resolved, try formatting the HDD.
3. If necessary, replace the HDD.
Note :

Standard Hard Disk Drive for bizhub 363/423 (p/n A2X0 M72C 00)
Optional Hard Disk Drive (HD-516) for bizhub 223/283 (Item #A2ACWY1)
Solution ID 2 Solution Usage TAUS1103776EN*
Description
"A time out or "41FA" error code when configuring the MFP to connect vCare/CSRC using HTTP communication.
Solution
CAUSE: Firmware update is required.

SOLUTION: Install the following firmware to address this issue:


bizhub C220/C280/C360: version GS8-C6 or G00-D1

bizhub 223/283/363/423: version GC6-C8

bizhub C452/C552/C652: version GC4-C4

bizhub C552DS/C652DS: version G00-D1

bizhub 552/652: version GS3-F7
Note : The firmware is available via the SSD Download Selector on MyKonicaMinolta.com.
SPECIAL NOTE : Solution contribution by Mark Kemp and Rick Veale, ESS
Solution ID 2 Solution Usage TAUS1103832EN*
Description
The machine will not authenticate to the customer's Active Directory server when using User Authentication on external server.
Solution
CAUSE: Account Track is also enabled with no account information installed.

SOLUTION: Turn off Account Track if not in use or add the proper credentials to the Account Track system.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID 2 Solution Usage TAUS1104314EN*
Description
The machine defaults to User Box instead of the Copy mode. Setting the machines to Factory Default or Current Setting does notchange the setting.
Solution
CAUSE:The System Auto Reset option is set to User Box.
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SOLUTION: Tochange the System Auto Reset option, perform the following:
1. Enter the Admin. Mode.
2. Press (1) for System Settings.
3. Press (9) for Reset Settings.
4. Press (1) for System Auto Reset.
5. Press Copy to change the mode.

Solution ID 2 Solution Usage TAUS1200010EN*
Description
If scanner system error is indicated (C6102 or C9401) and MFP is powered OFF/ON, when selecting "Continue Operation" original(s) will not be scanned.
Solution
CAUSE: Firmware update is necessary.

SOLUTION: Please install Special MFP version GC8-C8. The firmware is available via the Konica Minolta Download Selector.
Note : Please refer to attached Program Release Information prior to firmware installation. To viewthe PDF, you may need to download a free copy of
Adobe Reader.

Solution ID 2 Solution Usage TAUS1200302EN*
Description
The User Authentication/Account Track button (#4) is not displayed in the Admin mode.
Solution
CAUSE:Conflicting setting.

SOLUTION: To use User Authentication and/or Account Track disable any external authentication devices, as follows:
1. Enter the Service Mode.
2. Press Stop, 9 to enter the Billing Setting Mode.
3. Select Management Function Choice.
4.Select Unset.
5. Exit theService Mode.
Solution ID 2 Solution Usage TAUS1200397EN*
Description
CAC/PKI firmware installations may result in intermittent lock up condition when releasing from Sleep/Low Power Mode; display will indicate "Turn the main
switch OFF and ON."
C-D004 may alsobe indicatedafter the message appears.
Solution
CAUSE:Firmware bug with CAC/PKI firmware version GC9-26.

SOLUTION:Special Firmware version GQ9-D1has now been released thatcorrects this issue.
Firmware version GQ9-D1 includes all the same functionality as will previous CAC/PKI firmware version GC9-26.
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Notes :
1.Firmware version GQ9-D1 is available for download via the Konica Minolta Download Selector.
2. Please utilize GQ9-D1 for all future bizhub 423/363/283/223 CAC/PKI installations.
3. Please refer to attached Program Release Information prior to installing the firmware. To view the PDF, you may need to download a free copy of Adobe
Reader.

Solution ID 1 Solution Usage TABP1104340EN*
Description
"Time Adjustment has not been completed." message.
Solution
CAUSE: NTP (Network Time Protocol) is enabled.

SOLUTION: Turn off Time Adjustment Setting. Go to:
1. Utility/Counter.
2. Administrator Settings.
3. Network Settings.
4. Detail Settings.
5. Time Adjustment Setting.
6. Set to OFF.
Note : If setting is already set to OFF:
a. Turn setting ON.
b. Back out.
c. Turn setting OFF.
d. Back out.
e. Restart MFP.
Solution ID 1 Solution Usage TABP1104345EN*
Description
C2253 or C2254.
Solution
CAUSE: Developer drive section is bound up which slows down (or stops) the PC motor (M2).

SOLUTION: Clean out developer drive section and test. If error code persists, replace the Developing Unit (p/n A1UD R711 11). \
CAUTION : The PC motor (p/n A1UD M100 00) and/or PRCB (p/n A1UD P000 04) may also need to be replaced to prevent future failures.
Solution ID 1 Solution Usage TAUS1001170EN*
Description
Start button continuously blinks blue, butthe MFPfunctions properly in all modes.
Solution
CAUSE: A key counter has either been connected or removed from the machine with the power still ON.

SOLUTION:Go into Service Mode a Stop, 9 a Management Function Choice a select Unset.If problem remains, go into Service Mode a System 1
a Initialization a Clear All Data.
If the Start button is still blinking, the PRCB may need to be replaced(p/n A0P0 H001 02 for bizhub C452/C552/C552DS/C652/C652DS or p/n A1UD P000
04 for bizhub 223/283/363/423 ).
CAUTION : Before performing Clear All Data, please see the Field Service Manual for settings that will be reset.
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Solution ID 1 Solution Usage TAUS1001420EN*
Description
OCR Dictionary will not load;stays at 0.
Solution
CAUSE: Incorrect settings.

SOLUTION: In Service Mode, under System 2 ? Software Switch Setting, change Switch No. 25 to Hex Assignment20.Also check thatSwitch No. 43 =Hex
Assignment 03.
Note : To use OCR function, the optional i-Option LK-105 must be activated.
SPECIAL NOTE : Solution contribution byBrian Vaughn, Service Supervisor/Unisource, Inc., Lenexa, KS and Bud Yelkin, SSD District Service
Manager/Midwest Region
Solution ID 1 Solution Usage TAUS1001456EN*
Description
Scan to E-mail error codes are represented by fractions.
Solution
CAUSE:The machine measurement setting is set to Inch (fraction).

SOLUTION:Please perform the following to correct the error code message:
1.Press Utility/Counter.
2.Select User Settings.
3.Select System Settings.
4.Select Measurement Unit Settings.
5.Change setting from Inch (fraction) to Inch (numerical value).
Scan to E-mail error messages should nowdisplay as desired.
SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1001745EN*
Description
C2564 code during machine power up.
Solution
CAUSE:Failure of the Toner Near Empty Switch (RS1).

SOLUTION:Replace Toner Near Empty Switch (RS1) (p/n 9334 2710 11).
SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
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Solution ID 1 Solution Usage TAUS1002208EN*
Description
"The device is not supported. ("Non-supported Device". displayed for later versions) Confirm the device." message when running Pagescope Authentication
Manager 2.0 and trying to connect to the MFP.
Solution
CAUSE:The Hard Disk Drive (HDD) is not installed or recognized.

SOLUTION: Check that the HDD (HD-516)is installed in the bizhub 223/283 (optional Hard Drive, Item #A2ACWY1) and bizhub 363/423 (standard Hard
Drive).
Solution ID 1 Solution Usage TAUS1002323EN*
Description
C4501 error.
Solution
CAUSE:The PH unit is malfunctioning.

SOLUTION:Check the connectors for CN19 and CN20 on the PRCB for properconnection.If no problem is found with the connectors and wiring to the PH
unitreplace the PH unit (p/n A1UF R703 00).
SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1002435EN*
Description
Start button is flashing amber (although machine indicates "Ready to Copy").

Copy/Fax/Scan cannot be performed
Network printing cannot be performed
Internal test prints generate "Failed to complete job" error
User/Admin/Service modes can all be accessed
Solution
CAUSE: Total counter (mechanical) is unplugged.

SOLUTION: Plug in the counter.
SPECIAL NOTE : Solution contribution by KM Australia (BAU)
Solution ID 1 Solution Usage TAUS1100199EN*
Description
Error code CC211 shortly after power ON. This error occurs afterfailureto delete authentication data. Itis notdocumented inolder Field Service Manuals.
Solution
PROBABLE CAUSES:
1. Corrupt data on hard drive.
Perform the logical format of the Hard disk assembly using these steps.
a. Enter Service Mode: Stop g 0 g 0 g Stop g 0 g Clear.
b. Touch these keys in this order: [State Confirmation] g [Memory / HDD Adj.] g Memory/HDD Adj.-HDD Format.
c. Select Logical Format (only when initially setting up).
d. Touch [Logical Format].
e. Press the Start key to start the formatting sequence. The sequence will terminate automatically when it is completed.
f. Turn the main power switch OFF; after 10 seconds or more, turn it back ON.
IMPORTANT : Formatting the hard disk will erase all data contained on it.

2. Failure of Authentication device (AU-102/AU-201H/AU-202H/AU-204H/AU-211P) or MFPB (PWB-MFP).
Check the Authentication device USB cable for proper connection and correct as necessary. Power OFF the main power switch, wait for 10 seconds or more,
and power ON again.If code returns, replace the Authentication device and/or MFPB (p/n A1UD H020 02 for bizhub 223/283 or p/n A1UD H021 02 for
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bizhub 363/423 ).


Authentication Device/Item Number
AU-102 - Item #A0X9WY1
AU-201H - Item #7640005064
AU-202H - Item #7640008394
AU-204H - Item #7640013468
AU-211P - Item #7640008082

3. NVRAM connection failure. The connector on the MFP board gets damaged when installing/removing the NVRAM.



Replace the MFPB (p/n A1UD H020 02 for bizhub 223/283 or p/n A1UD H021 02 for bizhub 363/423 ).
Notes :
a. Prior to receiving the error code, the MFPfreezes at the KM logo/hourglass.
b.CD390 may also be indicated.
c. Please use caution wheninstalling/removingthe NVRAM to minimize applying stress to the connector.
Solution ID 1 Solution Usage TAUS1100551EN*
Description
C-6752 error code and the exposure lampdoes not light.
Solution
CAUSE: The CCD unit is malfunctioning.

SOLUTION:Please replace the CCD unit (p/n A1UD R717 00).
SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD
Solution ID 1 Solution Usage TAUS1200175EN*
Description
Toner EmptyorToner Low warning message every minute when CS Remote Care (CSRC) is connected by fax communication (FK-502/FK-508 installed).
Solution
CAUSE: Firmware update required.

SOLUTION:Please installfirmware version G00-D1 or later. The latest firmware is available for download from the Konica Minolta Download Selector.
Note : Please refer to attached Program Release Information prior to installing the firmware. To view a PDF, you may need to download a free copy of
Adobe Reader.

Solution ID 1 Solution Usage TAUS1200417EN*
Description
"Original Left on the Glass" messageis indicatedeven though there is nothing on the glass. The DF-621, may be opened and closed but the message does
not clear.
Solution
PROBABLE CAUSES:
1. Original size detecting sensors out of adjustment.
Perform the Org. Size Detecting Sensor Adjustment:
a. Place a blank sheet of A3/11x17 paper on the original glass and lower the original cover.
b. Call the Service Mode to the screen.
c. Touch these keys in this order: [Machine] g [Org. Size Detecting Sensor Adj.].
d. Press the Start key.

2. The DF-621 is misaligned with the positioning reed switch.
Adjust thedocumentfeederposition for proper alignment to the reed switch, moving it one scribe mark. This allows the DF-621to properly detect originals on
the glass.
Note : See attached Installation instructions page E-5. To view the PDF, you may need to download a free copy of Adobe Reader.
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Solution ID 1 Solution Usage TAUS1200418EN*
Description
After powering machine ON, initialization fails with "Power Cycle Machine" message.
Solution
CAUSE: Corrupt data on HDD.

SOLUTION: Perform a Logical Format of the HDD.
1. Enter Service Mode: Stop g 0 g 0 g Stop g 0 g Clear.
2. Touch these keys in this order: [State Confirmation] g [Memory / HDD Adj.] g Memory/HDD Adj.-HDD Format.
3. Select Logical Format (only when initially setting up).
4. Touch [Logical Format].
5. Press the Start key to start the formatting sequence. The sequence will terminate automatically when it is completed.
6. Turn the main power switch OFF; after 10 seconds or more, turn it back ON.
IMPORTANT : Formatting the hard disk will erase all data contained on it.
Solution ID 0 Solution Usage TAUS1002074EN*
Description
Unable to install firmware updates after the MFP board has been replaced.
Solution
CAUSE: The NVRAM is now encased in a black plastic holder which has tabs that snap into slots on the MFP board. If the NVRAM is not fully seated, the
machine will not boot into the firmware upgrade mode.

SOLUTION: Ensure the NVRAM is fully seated checking the tabs to make sure they are properly snapped into the slots on the MFP board.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID 0 Solution Usage TAUS1002357EN*
Description
The machine locks up and displays code CD004. Clearing the code requires that the machine be powered OFF/ON.
Solution
CAUSE: Firmware update is required.

SOLUTION: Install Special firmware version GDM-B5. The latest version firmware or system software is available via the Konica Minolta Download Selector.
Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Note : Please refer to the attachedRelease Notes prior to installing the firmware.To view a PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Craig Blyther, ESS
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Solution ID 0 Solution Usage TAUS1002523EN*
Description
After connecting to the MFP with PageScope Box Operator there areno files displayed for any boxes.
Solution
CAUSE:Incorrect setting.

SOLUTION:To enable display of the files in PageScope Box Operator, perform the following:
1. Enter the Administrator mode.
2.Select Security Settings.
3. Select Function Management Settings.
4. Select Network Function Usage Settings and set it to "On."
Note :On some models, Network Function Usage Settingsmust be set to"Enable" instead of "On."
SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Solution ID 0 Solution Usage TAUS1100370EN*
Description
"Replace toner" messageeven thoughtoner was just replaced.
Solution
CAUSE: Incorrect toner cartridge may have been installed. Customer may have forced the wrong cartridge into the MFP and it does not fit correctly.

SOLUTION: There are two (2) different style toner cartridges used for the following models, and they are not interchangeable.

SPECIAL NOTE : Solution contribution by J ohn Miller, Workgroup/SSD
Solution ID 0 Solution Usage TAUS1103692EN*
Description
"Failed to Authenticate" message when trying to log into an Active Directory domain.
Solution
CAUSE: Software Switch 41 bit 4 is incorrectly set for the current information listed under External Server ? Domain Setting.

SOLUTION: The software switch should be set according following configuration:
a. Software Switch 41 bit 4 ="0": Requires a domain entered under [Administrator Mode] ? [User Authentication] ? [External Server] ? [Server Type] ? [Active
Directory] ? Domain.
Example: domain.com
b. Software Switch bit 41 ="1": Requires a Fully Qualified Domain Name (FDQN) Domain Controller entered [Active Directory].
Example: Domain Controller Hostname.domain.com
Note : The attached documentprovides an explanation of the Active Directory domain authentication failure.To viewthe PDF, you may need to download a
free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Rick Veale, ESS
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Solution ID 0 Solution Usage TAUS1104018EN*
Description
Error code CEEE3 on power up.
Solution
CAUSE: Failed or missing firmware on PRCB.

SOLUTION: Reload firmware to PRCB board and if issue continues, replace PRCB (p/n A1UD P000 04).
Note : The latest version firmware is available via the Konica Minolta Download Selector.
Solution ID Solution Usage TAUS1000727EN*
Description
C-D261 error code after CAC firmware isinstalled.
Solution
CAUSE: Base firmware is installed after CAC firmware was installed.

SOLUTION: The AU-211P needs to be "unset" in Vendor mode.
Solution ID Solution Usage TAUS1001565EN*
Description
After performing the "Overwrite All Data" function for the HDD, Service Mode is inaccessible.
Solution
CAUSE: The HDD needs to be formatted.

SOLUTION: Open the right side transport door, turn the machine on and press Utility > detail >stop, 0 ,0, stop, 0, 1. Once in the Service mode, select
Function then HDD format and perform the format to the HDD. Once the format is complete, close the right side transport door and reboot the machine.
SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID Solution Usage TAUS1001613EN*
Description
Faxes are received in memorybut will not print.
Solution
CAUSE: The Hard Disk Drive (HDD)was installed/replaced and the data stored on the Solid State Drive (SSD) has not been transferred to theHDD (HD-516).

SOLUTION: After installing/replacing theHDD:
1.Access the Service Mode by pressing the Utility/Counter key. The Utility Mode screen will appear.
2.Press Meter Count.
3.Press Check Details.
4.Press Stop, 0, 0, Stop, 0, 1.
5.Select State Confirmation.
6.SelectMemory/HDD Adj.
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7.Select SSD ? HDD Data Copy.
8.Press the Start key to start the copying sequence.
9.Once the procedure is finished, reboot the machine.
Note : HD-516 (Item #A2ACWY1) is the 250GB Hard Disk Drive that comes standard with the bizhub 423/363 and is an option for the bizhub 283/223.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID Solution Usage TAUS1001699EN*
Description
Intermittent CD38E. The code may be indicated hourly. Even turning the main switch OFF/ON may not reset the code.
Solution
CAUSE: CD3xx normally signifies a NVRAM data error, yet, in this case, a firmware update is required.

SOLUTION: Ensure that the Base firmware is version G00-5 or later. The latest version firmware or system software is available via the Konica Minolta
Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Note : Please refer to attached Release Notes prior to firmware installation. To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by J im DiSarro, Workgroup/SSD
Solution ID Solution Usage TAUS1001700EN*
Description
CE004 error code

when printing a RX Fax document. Now printing is displayed, yet no document is printed.
with the optional finisher installed. Thismay not occur if the finisher (FS-527 or FS-529) is removed.printing a RX Fax document
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Solution
CAUSE: A firmware update is required.

SOLUTION: Ensure that Base firmware version G00-B5 or later is installed for the "printing a RX Fax document" issue or version G00-C2 is installed for
the "finisher" issue.
Note : Please refer to attached Program ReleaseInformation prior to firmware installation. To viewa PDF, you may need to download a free copy of Adobe
Reader.

SPECIAL NOTE : Solution contribution by J im DiSarro, Workgroup/SSD
Solution ID Solution Usage TAUS1002067EN*
Description
When selecting multiple print jobs from the User Box, the jobs do not print in order.
Solution
CAUSE: Firmware limitation.

SOLUTION: Install special firmware, version GD9-B5. This firmware is available via the Konica Minolta Download Selector. Access the Selector from SSD
Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Note :Please refer to the attached release notes before installing the firmware. To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Craig Blyther, ESS
Solution ID Solution Usage TAUS1002313EN*
Description
Unable to enter Low Power mode.
Note : When in Power Saver mode machine will awaken out of sleep.
Solution
CAUSE: Documents may still be in the ADF or on the glass.

SOLUTION:Please be sure thatthere areno documents in the ADF orno documents are on the glass with ADF cover open.
SPECIAL NOTE : Solution contribution by J ohn Miller, Workgroup/SSD
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Solution ID Solution Usage TAUS1100002EN*
Description
The machine jams if the HECONcounter is removed during a copy process.
Solution
CAUSE: Incorrect soft switch setting.

SOLUTION: Change soft switch 35, bit 0 to 1. This will allow the machine to complete the current copy process without jamming if the HECONkey counter
is removed during the process.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD

Solution ID Solution Usage TAUS1100167EN*
Description
Instead of "Insert Funds" message,there is an incorrect "Key Counter Only" message.
Solution
CAUSE:The original firmware did not support the "Insert Funds" message.

SOLUTION: Install special firmware, version GPC-C0which enables the machine to display 'Insert Funds' when the Vendor Mode is set to Key Counter Only.
After installing the special firmware, you will need to set the Key Counter Only to Message Type 4 in the Billing Mode.
IMPORTANT :This firmwarereplaces version GP4-C0, which has a bug with the User Box functionality.
Notes :
1.The latest version firmware or system software is available via the Konica Minolta Download Selector.
2. Please refer tothe attachedrelease document before installing this firmware.
SPECIAL NOTE : Solution contribution by Stu Dern, ESS
Solution ID Solution Usage TAUS1100408EN*
Description
C5103 error code at power up.
Solution
CAUSE:Main motor M1 has damaged the PRCB board resulting in the 24V DCline being dropped.

SOLUTION: Please replace M1 (p/n A1UD M100 00) and PRCB (p/n A1UD P000 04) as a set.If the issue persists after replacing the above, then it is
possible the wiring harness is being pinched.Please cut the wire tires from M1 to the PRCBto see if the code disappears.
Solution ID Solution Usage TAUS1100501EN*
Description
When using the Scan to E-mail function, the "From" Address field changes from User E-mail address into Administrator E-mail address if users log out before
completing the E-mail transmission.
Solution
CAUSE: Firmware update required.

SOLUTION: Please install firmware version G00-C2 .Please refer to attached Program Release Information prior to installing the firmware. To view a PDF,
you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by KMBT (J apan)
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Solution ID Solution Usage TAUS1100588EN*
Description
When Account Track is enabled on the machine and HD-516 newly installed, the Account Track account limit should be raised from 100 to 1000 accounts.
This is not happening.
Solution
CAUSE: Incorrect installation procedure.

SOLUTION:After installing theHD-516:
1. Perform a logical format and copy SSD contents as per the attached Installation Manual.
2. Turn Account Track OFF (all existing accounts will be deleted so back up first).
3. Turn Account Track ON. You will now be able to add up to 1000 accounts.
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by KM Australia (BAU)
Solution ID Solution Usage TAUS1103580EN*
Description
When accessing a User Box through PageScope Web Connection, there is no selection to download and open documents.
Solution
CAUSE: The Hard Disk Drive (HDD) is corrupted.

SOLUTION: Format thehard driveto remove any corrupted files. Re-enter the User Boxes.
SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
Solution ID Solution Usage TAUS1103642EN*
Description
When clicking on Obtain Device Information in printer driver Properties/Configure tab, Account Track and User Authentication settings are not acquired.

Solution
CAUSE:Account Track and User Authentication informationare obtained through OpenAPI whichmust be enabled.

SOLUTION:To enable OpenAPI, please perform the following:
1.Access Administrator Settings.
2. Select [8] System Connection.
3. Select [1] OpenAPI Settings.
4. Access Setting should be set to g Allow(default).
Note :Make sure SoftSW 25 is set to HEX 20.
SPECIAL NOTE : Solution contribution by KM Europe (BEU)
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Solution ID Solution Usage TAUS1103814EN*
Description
When a USB thumb drive is connected, "Only one external memory can be used" is displayed on the control panel.
Solution
CAUSE: Incompatible or corrupted USB memory.

SOLUTION: Try a different USB thumb drive.
Note : The following are requirements for external USB memory.


USB flash memory compatible with the USB (1.1/2.0) interface

Formatted to FAT32 file system

Memory capacity of 2GB or less recommended (4GB or more may not work)

Not including security features (possible to turn OFF security features)

USB flash memory that appears as multiple drives on a computer cannot be used
SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD

Solution ID Solution Usage TAUS1103984EN*
Description
The end user selects 100x200 DPI TIFF, but the file is set to 200x200 DPI when checked at the client.
Solution
CAUSE:This is specification: "The 100x200 DPI resolution is applied only for TIFF files in FAX mode."

SOLUTION:Special firmware is available to allow 100x200 DPI resolution when sent using Scan to SMB(PC) or FTP.This special firmware is version
GPF-C2 and is available on the Konica Minolta Download Selector.
Notes :
1.The 100x200 DPI resolution was requested to reduce the file size with the understanding that the quality may not suit some users expectations so this
firmware should be applied with caution.
2. Please refer to attached Release Notes prior to installing the firmware. To view a PDF, you may need to download a free copy of Adobe Reader.

SPECIAL NOTE : Solution contribution by Stu Dern, ESS
Solution ID Solution Usage TAUS1104010EN*
Description
C0210 code appears at first power ON of a newly installed machine with the PC-409 installed.
Solution
CAUSE: Bent pin on PC-409 Paper empty sensor (PS53) connector causes paper desk to raise with no paper present.

SOLUTION: Attempt to straighten the bent pin. Replace PS53 if necessary (p/n A1V4 R900 00).
SPECIAL NOTE : Solution contribution by KM Australia (BAU)
Solution ID Solution Usage TAUS1104147EN*
Description
When performing an LDAP search, a 0x8b error appears. "Test Connection" under the LDAP server settings works fine.
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Solution
CAUSE: Incorrect search base entered.

SOLUTION: Verify that the correct search base is being used.
Solution ID Solution Usage TAUS1104200EN*
Description
When attempting to license iOption, the "Install License" button is not visible.
Solution
CAUSE:Missing memory.

SOLUTION:Install the optional memory (UK-201, UK-202, or UK-203)that is required for iOption.
Note : Item numbers are as follows:
UK-201: A0PDWY1
UK-202: A120WY1

note ='';
if (note !=''){
ArrNotes[x] =note;
x++;
window.document.write(" " +x +" ");
}


UK-203: A0YDWY1
Solution ID Solution Usage TAUS1104241EN*
Description
The error code EA7624 is displayed when attempting to send an E-mail from the machine.
Solution
CAUSE: SMTP over SSL has been activated.

SOLUTION: Disable SMTP over SSL by entering the Administrator Mode, select E-mail Settings then E-mail TX. Select page 5/5 and set SMTP over SSL to
OFF.
Solution ID Solution Usage TAUS1104252EN*
Description
When performing an LDAP search, the results are in the form of E-mail addresses (based on setting DIPSW No.48 to 0x08), but when the result(s) are
'Saved', the default is set to Fax number requiring the end user to touch the Destination Type icon to change to E-mail Address.
Solution
CAUSE: Firmware update is required.

SOLUTION:Install special firmware version GSA-C8. After installing the firmware, to activate the desired default:

DIPSW No.48 0x00: The Fax Number is displayed as default for LDAP Search and for the Save feature. (Default) The E-Mail Address is displayed as Default
when the Fax is not installed.
DIPSW No. 48 0x08: The E-mail Address is always the default for LDAP Search results and the Save address feature.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector.


[Release version]

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Model

Program Name

Current Ver.

New Ver.

Program File Name

Checksum

Note


bizhub 423/363/283/223

MFP Firmware

G00-C8

GSA-C8

223_283_363_423_A1UD0Y0-F000-GSA-C8.exe

b971

-

SPECIAL NOTE : Solution contribution by Stu Dern, ESS
Solution ID Solution Usage TAUS1104261EN*
Description
Errors when J amexmodel 6552 or 6557 coin-op isconnected.
Solution
CAUSE:Incoorect settings in Service Mode.

SOLUTION:Set Management Function Choice to Vendor 2 mode.
Select [Service Mode] ? [Billing Setting] ? [Management Function Choice] ? [Key Counter Only]? [Vendor 2 +Key Counter]
Additionally, in Admin mode? Security Settings? Function Management Settings? Usage Settings for each Function is where you set what functions the
coin-op controls.
SPECIAL NOTE : Solution contribution by Devinder Singh, KMBS/Seattle
Solution ID Solution Usage TAUS1104302EN*
Description
The machine prompts to continue or finish after scanning even though aseparate scan is not selected.
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Solution
CAUSE: The previous setting was not cleared from the machine.

SOLUTION: To correctly set:
1.Enter the User Choice mode.
2.Press the Utility/Counter key, then press User Settings.



3.Select Copier Settings then Default Copy Settings.



4.Change the setting from Factory to current settings, then select Factory again.
5. Exit the User Choice mode and reboot the machine.
The machine will now scan without promptingwhen complete.
Solution ID Solution Usage TAUS1200009EN*
Description
If the Sub Power SW is turned ON after turning ON the Main power SW, the following error message may be displayed and the MFP may not enter Power
Save Mode.
"Unable to enter Low Power mode"
Solution
CAUSE: Firmware update is necessary.

SOLUTION: Please install SpecialMFP firmware version GC8-C8. The firmware is available via the Konica Minolta Download Selector.
Note : Please refer to attached Program Release Information prior to firmware installation. To viewthe PDF, you may need to download a free copy of
Adobe Reader.

Solution ID Solution Usage TAUS1200069EN*
Description
C6103 error codeduring copy/scanmodeand onlywhen original iscopied/scanned onoriginal glass, not fed from ADF.
Solution
CAUSE:A little movement resistanceof exposure unit that alters timing.

SOLUTION: Clean and lubricate all pulleys (p/n A0ED 2736 00) in the scanner unit. (See attached file for reference.)
Note : To view the PDF, you may need to download a free copy of Adobe Reader.

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Solution ID Solution Usage TAUS1200186EN*
Description
When the machine attempts to print a TX report, it indicates paper needs to be placed in the bypass tray even though reports are set to come from Tray 1.
Solution
CAUSE: Tray1 has been isolated from use.

SOLUTION: Enter the Service Mode, select System 1 then Trouble Isolation. Change Tray1 from "Set" to "Unset". This will allow the machine to use Tray 1.
Solution ID Solution Usage TAUS1200210EN*
Description
Engine does not send the CS Remote Care (CSRC) Heartbeat file.
Solution
CAUSE: Firmware anomaly.

SOLUTION: Flash engine with the following firmware to address this issue:

bizhub 223/283/363/423 version: G00-D1 (223_283_363_423_A1UD0Y0_G00_D1.exe)
Note : Scanner firmware file: 223_283_363_423_A1UD0Y0-00023-G8X-09.exe

bizhub C220/C280/C360 version: G00-D1 (C220_C280_C360_A0ED0Y0_G00_D1.exe)
Note : Scanner firmware file: C220_C280_C360_A0ED0Y0-0023-C80-85.exe
bizhub C452/C552/C652 version: G00-D1 (C452_C552_C652_A0P00Y0_F000_G00_D1.exe)
bizhub C552DS/C652DS version: G00-D1 (C552DS_C652DS_A1DMY0Y-F000-G00-D1)
bizhub 552/652 version: G00-F9 (552_652_A2WU0Y0-F00-G00-F9.exe)
Note : The firmware and readme documents are available via the Konica Minolta Download Selector.
Solution ID Solution Usage TAUS1200311EN*
Description
Trouble code C0000 when attempting to "Overwrite All Data" in modes 6 to 8. Modes 1 to 5 do not generate the code.

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Solution

CAUSE: The overwriting cannot be completely finished; the number of deleted sectors will overflow because the Hard Disk Drive (HDD) is 320GB rather than
the originally intended 250GB.
Note :A 320GB HDDis installed in the MFP as an alternative to the 250GB drivebecause there was difficultly acquiring enough of the standard HDD
(250GB)after theflood in Thailand in August, 2011.

SOLUTION: If an immediate countermeasure is needed, chooseMode 5for theHDD "Overwrite All Data" methodand perform the overwrite (Mode 5) twice.It
provides almost the same strength of data deletion as compared tomodes 6 to 8.
At the next visit to the MFP, please install the following firmware.


bizhub C652 series- version GC4-D1

bizhub C652DS series- version GC4-D1

bizhub C360 series - version GC4-D1

bizhub C754 series - version 2 will be releasedat the end of March, 2012

bizhub 652 series - version GC2-F9

bizhub 423 series - version GC4-D1
Notes :
1. There are the 2 types of"recovery action" based on the machine condition after C0000 is displayed. Choose the correct action based on the following
steps.
[Type1]
a. C0000 is displayed on MFPwhile attempting an overwrite.
b. TurnOFF/ON the main power switch.
c. CD010 is displayed on MFP.
d. Enter Service Mode g State Confirmation g Memory/HDD Adj. g HDD Format g Logical Format
e. Press the Start button.
f. Turn OFF/ON the main power switch.

[Type2]
a. C0000 is displayed on MFP while attempting an overwrite.
b. Turn OFF/ON the main power switch.
c. Message of Proceed Encryption or HDD formatting is displayed on MFP.
d. Enter Administrator Settings g Security Settings g HDD Settings g Format HDD g Do you want to format the HDD? g Yes
e. Turn OFF/ON the main power switch.

2. The firmware is available for download from the Konica Minolta Download Selector.
3.Prior to installing the firmware, please refer to attached Program Release Information. To view a PDF, you may need to download a free copy of Adobe
Reader.

Solution ID Solution Usage TAUS1200381EN*
Description
Public User set to restrict scanning still allows scan to E-mail operation from an LDAP user search.
Solution
CAUSE:An abnormality in the firmware. Public User set to restrict scanning should NOT allow scan to E-mail operation to occur.

SOLUTION:Special firmware is now available that corrects this issue.


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bizhub C360/C280/C220 - Firmware version GC7-C6
The following additional firmware versionshavethe correction incorporated.
GC8-C6
GC1-D1
GC2-D1
GC3-D1
GC4-D1
GC5-D1


bizhub C652/C550 - Firmware version GC7-C5
The following additional firmware versions have the correction incorporated.
GC8-C5
GC1-D1
GC3-D1
GC4-D1
GC5-D1


bizhub C652DS/C552DS - Firmware version GC7-C5
The following additional firmware versions have the correction incorporated.
GC1-D1
GC3-D1
GC4-D1
GC5-D1


bizhub 423/363/283/223 - Firmware version GC7-C8
The following additional firmware versions have the correction incorporated.
GC8-C8
GC1-D1
GC3-D1
GC4-D1
GC5-D1


bizhub C652/C552 - Firmware version GC4-F7
The following additional firmware versions have the correction incorporated.
GC1-F9
GC2-F9


bizhub C203 - Firmware version GK5-FB

bizhub C253 - Firmware version GK0-FB

bizhub C353 - Firmware version GJ 0-FB
All the firmware versions can be obtained via theKonica MinoltaDownload Selector.
Solution ID Solution Usage TAUS1200389EN*
Description
Previouslyprogrammed one-touchkeysdo notshow when the Fax/Scan button is pressed.
Solution
CAUSE: The correct button is not pressed to recall the previously programmed one-touch keys.

SOLUTION: To recall the programmed one-touches from the Fax/Scan area, the Mode Memory button must firstbe pressed to display.
Solution ID Solution Usage TAUS1200977EN*
Description
After coming out of Sleep Mode (or Low Power Mode) when Mixed Original or Z-Folded Original" is selected, and original(s) are scanned (FAX, Copy, Scan
to XX) via the ADF, after the 1st page the Panel freezes with a Now scanning original(s) message.

This failure also occurs with the setting of Mixed Original or Z-Folded Original right before the MFP goes into Sleep Mode.
When faxing, Mixed Original is automatically selected. Hence, if faxing original(s) before Sleep Mode takes affect the failure will occur when faxing after
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coming out of Sleep Mode.

Solution
CAUSE: Firmware bug with version G00-D5 (which includes ADF firmware version G00-11).

SOLUTION: Please apply firmware version G00-D6 (includes ADF firmware version G00-12). The firmware is available for download from the Download
Selector or One-Stop Product Support.
Notes :
1. Affected product serial numbers

bizhub 423 (Total: 446 units)
A1UD011104588 - A1UD011105033
bizhub 363 (Total: 603 units)
A1UE011102569 - A1UE011103171
bizhub 283 (Total: 608 units)
A1UF011103176 - A1UF011103783
bizhub 223 (Total: 676 units)
A1UG011101627 - A1UG011102302
2. Please read attached Program Release Information and list of version G00-D5 fixes (included in G00-D6) prior to installing the firmware. To view a PDF,
you may need to download a free copy of Adobe Reader.

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