It is system and culture.

Quality policy statement: Long term mission and vision, 10

years down the line, how want the company in market
Company commitment towards customers, employees,
continual improvement and comply with legal regulatory
requirements.
hould have !rocess de"nition. !rocess approach
#e"ne the process: #e"ne complete organi$ation and %reak it
down into di&erent departments
'ach department to %e %roken into di&erent process. 'very
process will have inputs it will have an output and it will have
its own process e(ecution methodology.#e"ne it ,make di&erent
processes, identi)y process input and output.*or every process
need to prepare +!,
,ow do you e(ecute a process-
.hy do you need a +!-%/c we need to standardi$e the
process, standardi$e the activities.
0ltimate o%1ective o) I+2is to make sure whatever the output
we are delivering is consistency in nature.
,ow do you achieve consistency-
1.#ocument our process
3.4ake a culture in your organi$ation that every%ody who
e(ecute the process )ollows the de"ned way o) process
5.6egularly improve the process.#e"ne the process,train the
people and make sure every%ody )ollows
'ach o) the process,or department level or corporate level,
should have measura%le and time %ound quality o%1ectives.
7e(t 8 months,or 1 year
Inline with company9s yearly o%1ectives
,6 6equirments
0pdated organi$ation chart
peci"c roles and responsi%ilities
Communicated to all
Competence evaluation:Identi)y the ideal competence o) each
o) the 1o% interms o) education,e(perience and )unctional skills
with respect to ideal competence carryout mapping e(ercise
and map current competence e(istence competence o) each o)
the employees with ideal competence.
:ap
;rideg e the gap %y provide the training,
'ither internal training or e(ternal training,evaluation
<raining records. <raining e&ectiveness evaluation.
!re training competence post training competence.
ales department:
'nquiry management
ystem in place, all enquiries to %e documents, crm,e(cel, or
paper.
#ates,customer requirement, )ollow up, whether it is converted,
i) so purchase order, lost order analysis.