Wong and Wong take a very pragmatic, professional approach to teaching. Many teachers enter the profession fresh with idealism for making the world a better place; Wong and Wong offer a fresh dose of reality such that teachers who want to improve the world have the tools and mentality to do so. While some of their advice is presented brusquely, their central focus on preparation is golden advice for teachers. In any business, luck favors the prepared. Teaching is no different. A teacher who plans to wing it with respect to potential issues of discipline or procedure will compound those issues. The best time to deal with a problem is before it happens. An effective teacher is ready to set a problem-free atmosphere before the students have a chance to set it as they prefer. Wong and Wong translate successful business practices into successful classroom practices. Just as a successful businessman makes his or her clients feel valued, a successful teacher makes his or her students feel valued. Techniques such as eye contact, positive body language, repetition of students names, and polite language can all make the job of teaching much easier. They are no substitutes for content knowledge and effective lesson planning, but they can make a world of difference in classroom management. One point in which I disagree with Wong and Wong is their characterization of the importance of procedure. While routine can be helpful in education, it is by no means intrinsically positive. Wong and Wong seem to be describing a strategy in which teachers train their students to play their parts in the educative process; I believe that some conflict and creativity are essential to developing critical thinking and problem solving skills.