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In The Name of ALLAH, The Most Merciful, The Most Beneficial.

12/12 In The Name of ALLAH, The Most Merciful, The Most Beneficial. ROLE OF BUSINESS COMMUNICATION

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

12/12 In The Name of ALLAH, The Most Merciful, The Most Beneficial. ROLE OF BUSINESS COMMUNICATION

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University of Sargodha

Presented By, AAMIR RAZA SADIA GUL MARRIYUM KHALID SAMRA WARSI SADIA KIRAN QALB ABBAS
Presented By,
AAMIR RAZA
SADIA GUL
MARRIYUM KHALID
SAMRA WARSI
SADIA KIRAN
QALB ABBAS

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

AAMIR RAZA SADIA GUL MARRIYUM KHALID SAMRA WARSI SADIA KIRAN QALB ABBAS ROLE OF BUSINESS COMMUNICATION

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INTRODUCTION OF TELENOR

12/12 INTRODUCTION OF TELENOR ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

12/12 INTRODUCTION OF TELENOR ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

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TELENOR IN PAKISTAN

Launched its mobile network in 2005

Leading in innovation techniques

Capturing rural markets

Mission statement

Vision

Core values

Market share

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

markets  Mission statement  Vision  Core values  Market share ROLE OF BUSINESS COMMUNICATION

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PURPOSE & METHODS

To find out the role of communication in success of Telenor

METHODS USED

Primary source

Formal interview

Informal talk

Secondary source

Internet

Annual report

Reference books

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

 Secondary source • Internet • Annual report • Reference books ROLE OF BUSINESS COMMUNICATION IN

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COMMUNICATION SKILLS

BASIC COMMUNICATION SKILLS

Interpersonal skills

Writing skills

ATTITUDE BUILDING SKILLS

Building confidence

Building trust

Empathy and conflict managing skills

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

confidence • Building trust • Empathy and conflict managing skills ROLE OF BUSINESS COMMUNICATION IN SUCCESS

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INTERNAL COMMUNICATON

UPWARD COMMUNICATION

Oral upward

Written upward

DOWNWARD COMMUNICATION

Oral downward

Written downward

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

upward  DOWNWARD COMMUNICATION • Oral downward • Written downward ROLE OF BUSINESS COMMUNICATION IN SUCCESS

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INTERNAL COMMUNICATON

HORIZONTAL COMMUNICATION

Crosswise & Diagonal communication

Purpose of horizontal communication

Media for horizontal communication

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

Purpose of horizontal communication • Media for horizontal communication ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

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EXTERNAL COMMUNCATION

Channels of external communication

Annual report

Media advertisement

Print media advertisement

Through Presidents message

Through services

Commercial breaks

Bill boards

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

message  Through services  Commercial breaks  Bill boards ROLE OF BUSINESS COMMUNICATION IN SUCCESS

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COMMUNICATION WITH EMPLOYEES

Telenor uses these ways for connecting with employees.

Employee relation

Reward system

Compensation plan

Salary packages

Additional benefits/Bonus

Effective performance management

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

packages  Additional benefits/Bonus  Effective performance management ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

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COMMUNICATION WITH CUSTOMERS

Telenor uses these ways for connecting with customer`s.

Welcome advertisement

Media advertisement

Sales & marketing

Communication through packages

o

Telenor Doctor service

o

Telenor Pakwan service

o

Free minutes packages

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

Doctor service o Telenor Pakwan service o Free minutes packages ROLE OF BUSINESS COMMUNICATION IN SUCCESS

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CHAIN OF COMMAND

PRESIDENT & CEO DIRECTOR DIRECTOR (FINANCE) (OPERATION) REGIONAL REGIONAL REGIONAL REGIONAL MANAGER MANAGER
PRESIDENT &
CEO
DIRECTOR
DIRECTOR
(FINANCE)
(OPERATION)
REGIONAL
REGIONAL
REGIONAL
REGIONAL
MANAGER
MANAGER
MANAGER
MANAGEER
(SOUTH)
(NORTH)
(SOUTH)
(NORTH)
AREA
AREA
AREA
AREA
MANAGER
MANAGER
MANAGER
MANAGER
(SOUTH) (NORTH) AREA AREA AREA AREA MANAGER MANAGER MANAGER MANAGER ROLE OF BUSINESS COMMUNICATION IN SUCCESS

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

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COMMUNICATION STYLE

Communication in Telenor is such as,

Centralization in Telenor

Decision making style

Telenor human resource

Recruitment policy

Internal recruitment External recruitment

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

 Recruitment policy  Internal recruitment  External recruitment ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

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FEEDBACK SYSTEM IN TELENOR

Telenor uses two ways of getting feedback from customer`s.

Feedback cards

Online feedback

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

getting feedback from customer`s .  Feedback cards  Online feedback ROLE OF BUSINESS COMMUNICATION IN

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CONCLUSION

Result of our work is

Role which communication plays Way of communication

Concluding our work

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

Role which communication plays  Way of communication Concluding our work ROLE OF BUSINESS COMMUNICATION IN

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QUESTIONS?

YOU MAY ASK ANY QUESTION RELATED TO

OUR PRESENTATION. WE HOPE YOU ALL

WILL BE GETTING BETTER FEEDBACK FROM

US.

WE ALL HERE TO ANSWER YOUR

QUESTIONS.

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

BE GETTING BETTER FEEDBACK FROM US. WE ALL HERE TO ANSWER YOUR QUESTIONS. ROLE OF BUSINESS