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Ekaterina Morozova


Objective: My aim as an experienced Sales Associate would be to excel in the field of retail business, get and maintain
a respectable position within your company, with the help of my earlier gained experience.
Profile: Ambitious Retail Sales Associate, with five years of outstanding customer service experience, and three years
of managerial experience. Motivated team leader. Hardworking and reliable employee, with an ability to go above and
beyond in order to achieve customer satisfaction.

Work Experience:
Boutique Jacob Inc.

Aug 2008-May 2013

Sales Associate/M.O.D.
Sales Administration: Open and close store; prepare daily deposits and sales reports. Process customer payments,
balance cash drawers, and maintain sales records. Interact with other stores as needed. Motivate staff to meet daily sales
Merchandizing: Plan and organize displays to correspond with current promotions and best-selling products. Maintain
stores visual appearance and stock shelves. Receive merchandise, perform invoice verification, perform inventory, and
transfer merchandise.
Customer Service: Greet customers and ascertain their need. Answer questions regarding the store and its
merchandise. Place special orders and contact other stores to find desired items. Recommend merchandise according to
customers needs. Maintain knowledge of current promotions, policies regarding payment and exchanges, and security
Leadership: Supervise a team of two - four employees. Motivate staff to create a clean, friendly and enjoyable
shopping environment for customers. Participate and encourage staff to participate in various incentive programs and
contests designed to support the achievement of monthly sales goals.
Accomplishments: Was promoted three times, from Full-Time Staff, to Key-Holder, to M.O.D.

Isis Jewels

Apr 2007-Jul 2008

Key-holder/ Cashier
Key-holder duties: Open and close store. Maintain sales records, and perform daily inventory.
Customer Service/Cash Register Operator: Greet customers in a friendly manner. Answer questions about
merchandise; recommend merchandise according to customers needs. Process customer payments. General cleaning

Urban Behavior/ Clothing for Modern Times Ltd.

Sep 2006-May 2007

Sales Associate/Cashier
Customer Service/Cash register operator: Greet customers in a friendly manner. Recommend merchandise according
to customers need. Maintain knowledge of current promotions, policies, and security procedures. Process customer
payments. General cleaning duties.

Seneca College Full-time
Travel and Tourism

Sep 2013-Present

Marc Garneau C.I.

Graduated in 2008

References are available upon request