7/11/2014

Passport
Application System
Physical Data Flow Diagram

GROUP 2
Alipio, Bryan Paolo
Balilo, Abegail
Dela Pena, Princess
Gutierrez, Riffy Jean
Lagman, Jessica Ella
Maniago, Cindy Claire
Santos, Theresa

NARRATIVE REPORT

ENTITIES
Applicant

PROCESS NUMBER

ACTIVITIES
Get an appointment schedule

Customer Care Officer

Key the schedule

Ask for applicants personal
information
Provide the applicant with
reference number
Give the applicant the print
code for the application form

Appointment Officer

Accept the application forms

Information Officer

Furnish the applicant with

queue number

Processing Officer

Passport Enrolment Section

Officer

Encoder

Receive the payment for

processing fees

1. Your call will be received by a Customer Care Officer who will assist you in setting an
appointment for your passport application. After getting your appointment schedule,
you will be asked to provide your personal information for the passport application. You
will be advised on the applicable requirements you need to bring for your passport
application. You will receive a reference number relative to your appointment schedule.
The Customer Care Officer will give the print code for the application form.