Group 6- Rustin, Jonathan, Emily

Multiple factors related to team formation that contributed to poor performance

No authority over the people he invited

Communication via email instead of face-to-face
Didnt explain the benefits that the QI team in the e-invite
No clear expectations
Team selection was randomized and unclear
Didnt look to see if the clinical people were directly involved in patient care at
the time of the meeting or if members of the administrative team were meeting as
well on other topics

Team building techniques for Jeff

Clear expectations, objectives, & purpose must be given for what the QI team will
achieve
Look for people with commitment and genuine interest for QI who will be
engaged
Look at what each individual can contribute to the QI team
Express the importance on teamwork to solve issues
Communicate effectively to everyone in the team
Show great leadership traits to express that success is important
Try to build relationships with the people he wants to form a team with so they
will better understand his position in the hospital and how passionate he is about
QI in the hospitalthe things he wants to solve may help the workflow of their
own departments

Team Engagement

Get senior leaders involved so they can motivate other employees to be involved
in the QI team
Create a motivational culture
Focus on communication
Create feedback mechanisms
Flexible with hours of meetings to encourage the highest amount of participation
Drive issues that is important to the members and their departments

Maturing to the Performing Stage

Once the team is finally formed and team members become associated with each
other and their roles in the QI team, they must brainstorm ideas for which issues
to try to solve. There will be controversy about what issues to look at first since
they are all from different disciplines with different agendait will be a test of
the teams communication and willingness to work together to find what
problems must be addressed first and to perform at an optimal level. Once they

are chosen, they will approach the norming phase in the group where they become
more comfortable with each other and begin to actively learn about the matters
discussed. They must all be on similar, if not the same, page in the team process
of solving problems to move on to the performing stage of actually producing
results in QI.
Best practices for team building

Team Formation
Skillset Evaluation
Technical Competence
Interpersonal Skills

(Rubino, Esparza, pgs. 145-146)

Resources
http://www.enterpriseengagement.org/articles/content/8289281/10-steps-thatensure-employee-engagement-success/
Rubino, L. Salvador, E. Yolanda, CR. (2014). New Leadership for Todays Health
Care Professional: Concepts and Cases. Jones and Bartlett Learning: Birmingham,
MA.