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469.999.2484 rjs130430@utdallas.edu


Business Administration (Healthcare Management)
The University of Texas at Dallas
Phi Theta Kappa Honors Society

GPA: 3.8/4.0
Anticipated Graduation Fall 2015

Associate of Science in Business

Brookhaven College, Farmers Branch

May 2013

Medical Technician
Veterans Affairs Healthcare System of North Texas, Dallas, TX

January 2014 Present

Perform routine venipuncture specimen collections from inpatients and outpatients

Distribute, store, stock, and deliver supplies and other materials used for phlebotomy service
Utilize VISTA computer system for data entry of patient information, access lab orders, and to print sample labels
Phlebotomy / IV Technician
University of Maryland Medical Systems, Baltimore, MD

July 2010 August 2011

Provided proficient phlebotomy/IV services to a wide array of patients with various health conditions
Resolved challenging phlebotomy collection issues other team members were unable to successfully perform
Patient Services Representative
Quest Diagnostics, multiple locations, VA, TX

February 2002 November 2009

Operated a Patient Service Center independently, servicing 40+ patients daily while maintaining prompt and
professional organizational standards
Executed data entry functions with a high degree of accuracy, capturing proper billing, testing, and labeling
information for other departmental functions
Health Technician (GS-0640-05)
Darnall Army Community Hospital, Fort Hood, TX

August 2001 September 2002

Accessioned an assortment of specimen types for testing from various hospital departments via Composite Health
Care System (CHCS); a vital function that assisted with the diagnosis and treatment of patients
Inventoried, ordered, stocked, and cleaned phlebotomy area to ensure patient service readiness
Trained 2-3 medical laboratory technicians monthly on the fundamentals of phlebotomy

Medical Specialist (91B)

U.S. Army, Fort Hood, TX

May 1997 May 2001

Supervised field and clinical facility operations under the direction of physicians and physicians assistants
Managed and updated military personnel medical files in accordance to OSHA guidelines of confidentiality,
quality, and security
Participated in the medical processing (phlebotomy) of 100+ soldiers daily at the Soldier Medical Readiness


Customer Service Agent
FedEx, Addison, TX

June 2006 Present

Respond promptly to customer package inquiries and concerns

Process drop-off shipments; identify and release packages to designated recipients held at location
Coordinate delivery reattempts with couriers to ensure delivery commitment is met and quality customer service
standards are upheld