Fogelman College of Business and Economics

Department of Management
MGMT 4911/BA 4911
Course Description: MGMT/BA 4911 - Internship In Mgmt (1-6)
Internship in business organization to gain on-the-job experience. Project to be approved
and supervised by departmental faculty. Credit allowed upon acceptance of final
portfolio. PREREQUISITE: 2.75 overall GPA and completed 15 hours in upper division
core.
Course Materials: Students approved for Mgmt 4911 will receive the portfolio
requirements for the course as well as the final portfolio project. In addition, selected
readings will be assigned by the supervising faculty based on the focus of the individual
internship. Students are required to review the text, InternQube by Michael True, on
reserve in the U of M Library under the Management Department section.
True, M. (2011). Internship qube: Professional skills for the workplace. Messiah, PA:
INTRUEITION.
Additional recommended readings:
Sweitzer, H. F. & King, M. A. (2009). The successful internship: Personal, professional
and civic development. (3rd ed). Belmont, CA: Brooks/Cole, Cengage.
Weigart, S. (2007). Find your first professional job. USA: Mosiac Eye
Woodard, E. (2011). Your last day of school: 56 ways you can be a great intern and turn
your internship into a job. Eric@woodardweb.com
Learning Objectives:
Acquire hands-on experience applying classroom knowledge to a real world work
experience.
Verify career path choice by experiencing different career opportunities
Validate theoretical principles in an actual work environment
Develop career connections, learn professional development skills, and enhance
career options for the future.
Overview of MGMT 4911: This course is an option to a required elective in
Management. You should have completed 15 hours of upper level business core,
preferably several of those hours in Management courses. Depending on your career
interests, your internship course may be focused in HR, Small Business, Project
Management, Event Management, General Management, or Entrepreneurship. The focus
of the internship is to help you apply what you have learned in the classroom, theories
and concepts, in a real-world setting so that you can make a successful transition into the
career world.

Course Overview: The course requires 150 hours of actual work at the approved
internship site. You are expected to meet the requirements of the academic course as
well as the requirements of your internship supervisor. Specifically you are to submit
prior to starting your internship:
a) your offer letter
b) your internship description for review for credit
c) your work schedule
d) Activate your internship course permit
Once you are approved for internship credit, you are to meet with your faculty advisor
and develop your learning goals for the course. You will interact with your faculty
advisor frequently during the course in face-to-face and electronic meetings. Evaluations
from the workplace are due at:

Midterm
Final/End of the internship

Course Requirements:
You are required to complete the MGMT 4911 Internship Portfolio in its entirety. The
purpose is to help you with reflection of the experience as well as career review of the
experience for future internships and job opportunities. In addition you are to:
a) Develop an electronic portfolio (www.weebly.com)
b) Present your internship experience either at your worksite to your internship
supervisor/team or on campus to your internship advisor and/or selected faculty
c) Submit your final evaluation as well as your supervisors final evaluation
d) Attend at least one Professional Development activity during your internship
document that activity in your portfolio
Grading
Portfolio
Weebly/Electronic Portfolio
Evaluations (supervisor)

60%
20%
20%

Academic Registration/Withdrawal
If for some reason you cannot complete the internship, it is your responsibility to contact
your advisor and drop the course, just like you would drop any other academic course.
Failure to do so will result in a failing grade and possible financial penalties. Please take
note of drop/withdrawal deadlines and plan accordingly to avoid any financial and course
registration penalities.
Attendance/Conduct
When you are at your internship site, you are not only representing yourself but you are
also representing the Fogelman College of Business and Economics. We expect you to
be on time to work, abide by your internship sites workplace policies, dress
professionally, and demonstrate respect and integrity to your colleagues and your

supervisors. Remember that this internship is your opportunity to potentially have a

career transition either with your current internship employer or future referrals from
your internship supervisor. Make a positive and professional impression.
See the Internship Portfolio requirements on the following pages.

Academic Internship Portfolio

MGMT 4911

Fall 2014
Faculty Advisor
Dr. Kathy A. Tuberville, M.S., SPHR
Fogelman College of Business and Economics
Management Department
Director, Fogelman Professional Development Center
901-678-2222
K.Tuberville@memphis.edu

Welcome To Your Experiential Learning Experience

Congratulations! You have begun an exciting process of getting real-word
experience while you earn academic credit. The experience will hopefully be a great
learning experience now and will continue to be valuable to you as you pursue
future career goals.
There are several benefits to your academic internship. They include:
Documented experiential learning experience on your transcript
Guided experience by faculty or staff advisor
Opportunity for reflection of your experience
Application of classroom learning in a real-world setting
As your faculty advisor, I will be available for questions regarding your
experience, discussion about your learning opportunities, as well as the evaluation
of your experience. Here are the steps required to pursue your academic internship:
1) Complete the FCBE Internship ContractFor the learning contract, please
use the form provided for your learning goals, strategies, and evaluation
methods. Receive your permit for the course. This course is like any other
course in your major and will be graded on a letter grade basis (A, B, C, D,
etc). Be sure that you have activated your permit and are registered
confirm this by checking your MyMemphis account and be sure this course is
on your semester list of classes.
2) Develop your schedule with your internship site supervisor. This
schedule should be a mutually agreed upon schedule. Remember that you
must complete 150 hours within the semester. A time log is attachedkeep

it updated daily (or when you report to your site). Be sure to get your site
supervisor to confirm you hours are accurate. This is due with your
internship portfolio packet.
3) Think about your internship in terms of learning. With your faculty
internship advisor, develop your learning goals, your strategies, and your
overall evaluation methods of what you accomplish during your internship.
Complete the form enclosed in this packet. This is the foundation of the rest
of your portfolio. Review your learning goals with your site supervisor so
they can assist in your learning goals as well.
4) Review the Professional Development opportunities through the Avron
B. Fogelman Professional Development Center-Think about your
upcoming opportunitywhat preparation do you need in order to start your
experience successfully? Participate in at least one of these activities this
semester during your internship. Seek to complete the Professional
Development Certificate to enhance your rsum and your readiness for your
upcoming career.
5) Review the Portfolio Requirements below. Start with this process as you
start your internshipjournal, take photos, keep samples of your work. All
of these steps will make your portfolio much easier to prepare at the end.
Academic Internship Portfolio
Experiential learning is most successful when the actual internship includes
thoughtful reflection of the experience. Use the following portfolio guideline to help
you develop your reflection of your experience. In addition, your portfolio will

become a great interview asset for your future interviewsemployers like to see
what youve done and this is a great visual aid for your interview. There are three
sections to your portfolio:
a) Career Development Section
c) Evaluation of Work

b) Internship Reflection Section

d) Supporting Documents of Project Work

Please review the descriptions for each area. Make this portfolio a strong reflection
of your experience that can later be used to demonstrate your internship success to
other employers with future opportunities. Employers like to see what youve
done and your portfolio can help to describe your experience and your
qualifications for new opportunities.
Career Development Section
Career Assessmentsgo to the Focus 2 assessments online at
www.memphis.edu/careerservices. Take the 4 different assessments involving
personality strengths, career assessments, and interests. Copy those and include in
your portfolio. Summarize the five top career paths this assessment recommends
for you. Print only the summary forms of these assessment, the Work Interest
Survey is a good visual to help you understand your personality in connection with
your career goals.
Updated RsumYour rsum should be both professional in appearance
and updated with your internship experience. Go to the Career Corner at
www.memphis.edu/fcbe and use one of the formats there to help you craft your
rsum professionally. Be sure to ask for a letter of reference from your internship
site supervisor at the end. Include a copy of this in your portfolio. Review the use

of an electronic portfolio at www.weebly.com as an additional option for the review

of your experience. Incorporate a link to your weebly on your rsum.
Internship Reflection Section
Website ReviewPrint off key pages of your internship sites webpage. Review
this website before you start your internship. Write a 2-3 paragraph description of
your sitewhat is their mission? Who is their target audience or customer base?
What do they do for their customers or constituents? If your internship site is a forprofit company, who are their competitors? Researching your internship site prior
to your internship is an excellent step in becoming more knowledgeable of and
engaged with the organization.
Internship SummaryWrite a 4-5 page review of your experience including: what
you accomplished, additional skills you gained (time management, office etiquette,
teamwork, leadership, problem-solving, communication). Include relationships you
developed, observations of the site that impressed you or impacted you, and
coursework that you applied in your internship (courses you previously
completedlist courses by name/number). Identify what you accomplished in your
responsibilities. Include a copy of your internship description and identify the
results you accomplished. This step of the portfolio will help you enhance your
writing skills, which is one of the top requirements by employers today so work
hard to present your thoughts clearly, concisely, and correctly.
Samples of WorkInclude as many samples of work as possible. Check with your
internship site supervisor to be sure that they are not confidential in nature or
proprietary. Where possible, take photos of your work area, work products, and

individuals from your site. Future employers will want to see project work
resultshow can you demonstrate what you have accomplished in this to future
internship/job employers? Think of your internship projects as class projects that
will help you meet future career goals.
Electronic PortfolioSo that you can build upon this experience, develop an
electronic portfolio through weebly.com. This software is a very user-friendly
website where you can describe your projects and demonstrate your projects from
your internships. You can continue to add to this once the internship is over as well.
Oon your updated rsum, you will list a link as well to your weebly. Youll be able
to share much more about your strengths and abilities to future employers via this
option.
Internship PresentationSome employers require their interns to present what
they have learned to their management. If so, please submit a copy of your
presentation with your portfolio. If possible, I would like to attend this presentation
as well. If you are not required at the workplace to present, I would like you to
develop a PowerPoint or Prezzi presentation so that you can showcase your
presentation to me and other faculty. This step will help you sharpen your
presentation skills and will help us know how to help you further in your career
search.
Professional DevelopmentAttend at least one of the Professional Development
events offered during the semester through the Avron B. Fogelman Professional
Development Center. I highly encourage you to earn your Professional

Development Certificate. More information can be found at

www.memphis.edu/fcbe or by visiting room 274.
Additionally, through the semester, I will have some reading assignments for you as
well.
Evaluation of Work
A mid-term evaluation will be required for your internship. This evaluation
form is included in your internship packet. You will complete one as well and your
supervisor will complete on as well. Turn these into me, mid-term. Include a hard
copy as well in your portfolio.
A final evaluation will be required for you at the end when the work is
completed. Your site supervisor should complete one as well. This evaluation is
also in your this packet. Email this to me and include a hard copy in your
portfolio.
For both of these forms, download from this packet and typeit is much
more professional and will be more impressive later on for your future interviews.
It is your responsibility to download the forms and email to your site supervisor.
Be sure that you schedule a meeting with your supervisor to discuss each
evaluation. Particularly with the mid-term, this gives you a chance to make
some adjustments if he or she feels you need to do so.
Your completed work log is importantwhen your internship is over, be
sure your hours tally to 150 clock hours (for 3 hours credit).

Submission
When complete, review your work. Type all documents you create and place into a
3-ring binder with all the documents outlined above. Turn into me for grading at
the end of the academic term.
Documents To Include:
a) Completed time logsigned by Site Supervisor
b) Midterm EvaluationsSite Supervisor and Intern versions, completed (email
these to me at mid-term).
c) Final EvaluationsSite Supervisor and Intern versions, completed
d) Faculty Evaluation
e) Internship Learning Goals
Questions? Please let me know. Please email me at K.Tuberville@memphis.edu or
call 901-678-2222.

Learning Goals
At the onset of your internship, review the goals of your internship as well as your
strategies for achieving those goals and the evaluation methods of the internship
site supervisor regarding your performance.
The attached form will help you to format your goalsthis will also help you direct
your time toward those activities. If your responsibilities change, add new goals so
that at the end of your internship, your assessment will be complete with all that
you accomplished.

LEARNING AGREEMENT MGMT 4911/BA 4911

Student Name___Kevin Winder_______ Site Supervisor___Jason Keen______
Learning
Objectives
(What are the
educational
goals?)

Strategies
(Specific processes for
achieving the objectives)

Evaluation
(How will I measure my
progress of the agreed upon
objectives)

1. Business
Exposure

Spend time in the business

learning the culture

Served on the TPR operator training

team to provide documentation to
our road crew. Spent time in the
field and the office with employees
from all around the company

2. Project
Implementation

Setup and Support of Core

technology, understanding
of new systems

Worked on a team to implement

new VoIP phone system
companywide as well as implement
office 365.

3. Troubleshooting

Fix any issues that arise,

be flexible in dealing with
problems

As issues arose, quickly found the

problem, researched the solution,
and implemented the fix.

4. Support/General
Tech Skills

Setup and support of core

technology

Handing of day to day issues that

arose and setting up new tech
around the office as well as plant
locations. Because familiar with both
plant and office technologies and
cultures.

5. Vendor
relationship
management

Work with vendors on

general tech issues during
implementation, need good
communication skills

Handled network relationships and

phone system vendors. Dealt with
phone, internet, and cell service
providers efficiently and
professionally.

LOG OF HOURS WORKED

Date

Hours
Worked

10/17/14

9.5

10/20/14

9.5

10/22/14

9.0

10/24/14

8.5

10/27/14

9.5

10/29/14

6.0

10/31/14

9.5

11/2/14

9.5

11/5/14

9.5

11/7/14

9.0

11/10/14

5.5

11/12/14

9.5

11/14/14

9.5

11/17/14

9.0

11/19/14

9.5

11/21/14

9.0

11/24/14

9.5

11/26/14

10.0

12/1/14

6.0

12/3/14

9.5

Work
Completed

Students
Signature

Internship
Supervisors
Signature

Internship Supervisor: ____________________________ / _____________________________ __________

Print or Type

Signature

Date

Student: ________________________________________ / ______________________________ ___________ _____________

Faculty Advisor______________________________________/______________________________________________________
Print or Type

Signature

Date

LOG OF HOURS WORKED

Date

Hours
Worked

Work
Completed

Students
Signature

Internship
Supervisors
Signature

I have discussed the internship with the internship supervisor and confirmed that this student worked a
minimum of 50 hours for each semester hour of credit. (3 credits = 150 internship experience hours; 6 credits =
300 internship experience hours).

Faculty Member:

____________________________________ / __________________________________ _________

Print or Type

Signature

Date

Evaluation Forms
Please download the following forms for your mid-term and final evaluations and
email to your supervisor. Turn these into me at the appropriate points.
Please type your comments for both forms. Return the forms as attachments to me
in email, K.Tuberville@memphis.edu
Your final grade for the internship will not be posted until the internship portfolio
and your final evaluations are complete.

Student Mid-Term Evaluation

Complete and return as an email attachment by the midpoint of your internship
period.
Name of Intern ___Kevin Winder___________email_kwinder@memphis.edu__
Name of Field Supervisor__Jason Keen_____ email_jkeen@lehmanroberts.com__
Internship Location Main Office of Lehman-Roberts and Company
1. Identify new knowledge, skills or attitudes you have acquired in your internship.
a. Computer skills - basic troubleshooting skills
b. Communication skills - talking on the phone, as well as in person, learning how to
communicate better in general
c. Networking Skills - getting a chance to meet both people and vendors
d. Project Management Skills getting to work on a project along with Jason and
David, seeing some of the financial side of things as well as the PM side.
2. Describe successful activities or accomplishments in your internship.
a. Began implementation of a VoIP phone system
b. Scheduled training for employees
c. Saved the company money by traveling to an asphalt plant to replace a bad plant
computer, this reduced our downtime and saved us money
d. Set up and distributed new company iPhones to both plant and office employees
e. Worked with the operator training team to deliver safety material to our field
workers (material included)
3. Analyze your response (s) to challenges or problems you have confronted in your
internship.
Problem: New with not a lot of experience, working on a new project that people need
done correctly the first time
Solution: Did due diligence researching the product beforehand. Made sure to schedule
training so new users would be familiar with the new systems. Followed through and sent
out surveys after implementation. Used feedback from the surveys to help users in the
system.
4. Identify assistance needed to successfully complete your internship. Do you need
assistance from the Internship Office?
No assistance was needed from the Internship office, but I did need the assistance of my
Boss Jason Keen. He was an instrumental part of me learning. He gave great constructive
feedback. He taught me how to handle conflict and encouraged me to take things in
stride.

Supervisor Mid-Term Evaluation

Complete and return as an email attachment by the midpoint of the internship
period.
Name of Intern ____Kevin Winder____email _kwinder@memphis.edu_
Name of Field Supervisor_Jason keen___ email_jkeen@lehmanroberts.com__
Internship Location____Main Office of Lehman-Roberts and Company_______
1. Identify new knowledge, skills or attitudes the intern has acquired in the
internship.

Improved communication skills, technical support knowledge, and project

implementation skills

2. Describe successful activities or accomplishments in the internship.

Helped support IT needs of organization. Participated on team that implemented cloud

phone system and office 365 companywide. Served on the TPR operator training team.

3. Analyze the interns response to challenges or problems confronted in the

internship.

He faced time and tasked based challenges. As the internship progressed he became more
adept at handling the pressured situations

4. Identify assistance needed by the intern or the supervisor to successfully complete

the internship.
He learned well on his own. As the internship progressed little assistance was
needed.

Student Final Internship Evaluation

Complete and return as an email attachment at the end of your internship. A copy
should be in your final portfolio. Download and type this document for submission.
Name of Intern ____Kevin Winder____email _kwinder@memphis.edu_
Name of Field Supervisor_Jason Keen___ email_jkeen@lehmanroberts.com__
Internship Location____Main Office of Lehman-Roberts and Company_______
1. Identify new knowledge, skills or attitudes you have acquired in your internship.
How did this help you apply what you had learned in your major?
I meshed with the culture, I learned a lot about management from classes, but when
I got to apply those concepts through working with people, thats when I saw the
most benefit.
2. Identify the accomplishments in your internship that you feel will benefit your
career.
Finishing the Ring Central phone system was great. Seeing a project through, from
start to finish, will always help me, no matter what I do in life, I will finish what I
start.
3.

Rate the overall internship experience from 1-5, with 5 being an exceptional
experience and one being an unsuccessful experience. 1 2 3 4 -5Comments:

4.

What courses prepare you well for this internship?

All the MIS and MGMT courses (Especially MIS 3885 Project Mangement)

Evaluate the following areas with 5 being strongly agree and 1 being strong disagree.
Strongly
Agree

Strongly
Disagree

My internship site was well-suited for me.

-5-

My supervisor provided appropriate instructions.

-5-

My supervisor included networking and mentoring

In my experience.

-5-

My supervisor provided helpful feedback to help me

be successful.

-5-

My work schedule was reasonable.

-5-

I would recommend this organization to future

Interns at the U of M.

-5-

Include a copy of this in your portfolio as well as submitting to your faculty advisor.
MGMT 4911 Internship Supervisor Final Evaluation
Complete and return as an email attachment at the end of the internship period. A
copy of this document should also be in your interns final portfolio. Please type
this evaluation.
Name of Intern ____Kevin Winder____email _kwinder@memphis.edu_
Name of Field Supervisor_Jason Keen___ email_jkeen@lehmanroberts.com__
Internship Location____Main Office of Lehman-Roberts and Company_______
Strongly
Agree

Strongly
Disagree

The quality of this students work

was consistently excellent.

-5-

This student was reliable about fulfilling

the requirements of the internship.

-5-

This student reported to work on time consistently.

-5-

This student never had an unexcused absence.

-5-

The student demonstrated professional behavior.

and appropriate dress for our organization.

-5-

The student contributed positively to our organization.

-5-

The student meshed well with our organizations culture

-5-

If a position was open in my organization, I would extend a job offer.

Yes___X__

Would you recommend this student to another employer as an intern? Yes___X_____

No___________
No___________

Would you be willing to write a letter of reference for this intern?

What recommendations would you make to the student for his or her next work experience?

Additional Comments and Suggestions For The Fogelman College of Business and Economics Internship
Program: