Apple Inc.

,
1 Infinite Loop Cupertino, CA 95014 telephone (408) 996-1010

October 20, 2014

John Perez
227 Carrizo de
Sunland Park, NM 88063
Dear Mr. Perez:
We are very sorry to hear what has happened to your possessions but you should be informed
that this advertisement was not an official Apple Inc. advertisement. Apple Inc. in no way have
intended for a valuable client as yourself to fall victim of this scheme and certainly, Mr. Perez
you are not the only one who has been victim of this scheme for we have received other reports
and complaints from other customers.
We have reviewed the advertisement and seen its structured to appear as if it were an official
Apple advertisement. Unfortunately, being that the ad is unofficial and has not been released by
Apple, we are very displeased to inform you that your iPhone cannot replaced. Our website
should prove that the information on the ad is false as nowhere on the webpage can the ad be
found. Communicating with us through phone or e-mail to verify whether the information was
true could have avoided this incident.
If in any case you had the iPhone insured there is a possible replacement for it, otherwise not
much can be done. We are very sorry. We advise you seek legal help against those responsible of
creating the false information so your phone could be replaced in case the device is not insured.
We apologize for any problems you may be going through; we hope everything can be resolved
in a positive manner.
Sincerely,

Angela Ahrendts
Angela Ahrendts
Senior Vice President
Retail