KNOWLEDGE MANAGEMENT

UNIT 1 Introduction to knowledge management

Concept of knowledge, understanding the self, managing self, indoctrination,
predispositions, the power of the mind, Heart v/s mind, beyond logic and
reasoning, intuition, passion, what is Knowledge management, Tacit and explicit
knowledge, Intellectual capital (competence, capability, technologies),
multidisciplinary nature of knowledge management,
history of knowledge
management
UNIT 2 Elements of Knowledge Management
Knowledge creation, knowledge sharing and enrichment, Information storage
and retrieval, Knowledge dissemination
UNIT 3 Knowledge Management Tools
Creating, organizing and sharing knowledge, IT Based Tools only basic
understanding (Groupware systems & KM 2.0, The intranet and extranet, Data
warehousing, data mining, & OLAP, Decision Support Systems, Content
management systems, Document management systems, Artificial intelligence
tools, Simulation tools, Semantic networks, KM Apps,
Collaboration
(Groupware), communities of practice, Non IT Based Tools (Cross-functional
project teams, Skills Management, education, Storytelling, Mentoring)
UNIT 4 Implementation of Knowledge
Framework, challenges, Knowledge Mapping
UNIT 5
Case Study

Suggested Reading
Text Books:
1. Amrit tiwana,'The essential guide to knowledge management,' Pearson education-2001.
2. Ratnaja gogula,'Knowledge management', A new dawn- ICFAI-2002
3. Gordon B. Davis, Margrethe H. Olson, Management Information Systems: Conceptual foundations,
Structure and development 2nd Edition Tata-Mc Graw hill International Book Company, 2000