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Employability
Evidence needs to be produced to show your awareness of careers in the travel and tourism
industry. You should identify your skills, qualities and progression of your placement and previous
experiences in the travel and tourism industry.
Task
Creating your CV
Careers Report
Work placement log
Job Review
Completed
Employability Unit
Outcomes
Outcome 1
1
1.2
Outcome 2
2.1
2.2
2.3
Outcome 3
3.1
3.2
3.3
3.4
Customer Service
You will need to provide evidence of customer service and your awareness of dealing with
complaints. The majority of the following outcomes will be completed on your work experience
however it is important to keep track and log your developments to submit evidence.
Task
Work Placement Log
Customer Class Activity
Completed
Customer service
Outcomes
Outcome 1
1.1
1.2
1.3
1.4
1.5
1.6
Outcome 2
2.1
2.2
2.3
2.4
Outcome 3
3.1
3.2
3.3
3.4
3.5
3.6
Completed
Scotland
You will need to give evidence of your knowledge of travel and tourism in Scotland. These outcomes
will be completed by a personal project of your choice which must complete the following
outcomes.
Task
Scotland Project (presentation, leaflet, poster, booklet, video)
Customer Enquiry form
Completed
Scotland
Outcomes
Outcome 1
1.1
1.2
1.3
1.4
Outcome 2
2.1
2.2
2.3
2.4
Completed
UK and Worldwide
You will need to give evidence of your knowledge of travel and tourism in the UK and the rest of the
world. These outcomes will be completed by a personal project of your choice which must complete
the following outcomes.
Task
UK and Worldwide Project (presentation, leaflet, poster, booklet, video) Must be
different to Scotland Project submission
Customer Enquiry Form
Completed
UK and Worldwide
Outcomes
Outcome 1
1.1
Completed
1.2
1.3
1.4
Outcome 2
2.1
2.2
2.3
2.4