Wallace Community College Selma

Course Title:
Software Support
Course Number:
CIS 268

Semester:
Spring 2015
Meeting Time:
9:30 am 10:45 am T/TH

Computer Number:
1048

Meeting Location:
HSTC 300

Instructor:
Credit Hours:

Connie Jones
3

Prerequisite:

CIS 130

Required Text /Materials:

Technology Requirement:

Testout Labsim PC Pro ISBN: 978-1-9350-80428;

*Accessible for18 months.
A computer with high speed internet access & headphones/earbuds for listening to course videos.

Please read:

Please read this syllabus carefully. It contains vital information about what is expected of you in this
class. It is designed to serve as a reference tool for the basic structure of this class. However, even with all
the thought and preparation that went into the design for this syllabus, I am sure that there are some unique
issues that may not have been addressed. Therefore, please contact me to address any concerns.

Contact Information:

Connie Jones
Wallace Community College
P.O. Box 2530
Selma, AL 36702 - 2530
Office Location: Hank Sanders Technology Center, Suite 220 Room 224
Office Telephone: (334) 876-9243
WCCS Email address: connie.jones@wccs.edu

Americans with
Disabilities:

The Rehabilitation Act of 1973 ( Section 504) and the Americans with Disabilities Act of 1990 state that
qualified students with disabilities who meet the essential functions and academic requirements are entitled
to reasonable accommodations. It is the responsibility of the student to provide appropriate disability
documentation to the College. In addition, the student must initiate an official request for special
accommodations. If special classroom instructional accommodations are needed please contact the
ADA Coordinator, Ms. Sheila Theiss at (334) 876-9294. An official special accommodation request
must be submitted to the ADA Coordinator every semester for each specific course.

Important Dates

January 12 -------------------------------------------------------- First Day of Class

January 19 -------------------------------------------------------- Holiday (No Class)
March 23 - 27 ---------------------------------------------------- Spring Break (No Classes)
April 15 ------------------------------------------------------------ Last Day to Withdraw From The Class
May 5-7 ------------------------------------------------------------ Final Exams
May 15 ---------------------------------------------------------------Graduation

A Note From the Instructor `

Welcome students to the Software Support (CIS 268) class. Instruction in this course is through a web-based interface called labsim that
include video instruction, hardware demonstrations, written lessons, practice exams, and hands-on lab simulations that will give you realworld experience performing computer maintenance tasks.
Write Now! is the title of Wallace Community College Selmas Quality Enhancement Plan (QEP). The primary objectives of Write
Now! are to establish the importance of always using best writing practices and to provide you with proof readers, tutors, and online
composition tools. We hope to ensure your success by helping you to improve this important life skill. Look for information about Write
Now! on our website by browsing to http://wccs.edu/sacs/qep.

Course Description
This course provides students with hands-on practical experience in installing computer software, operating systems, and troubleshooting.

Course Objectives
The course is designed to be a complete, step-by-step approach for learning the fundamentals of supporting and troubleshooting computer
software. This course maps to CompTIAs latest 2009 A+ Essentials Exam objectives which validates the ability to perform tasks such as
installation, configuration, diagnosing, preventive maintenance and basic networking.

Modes of Instruction
During this course, this instructor will utilize the following modes of instruction: traditional lecture, hardware demonstrations & written
lessons.
Students will works through the LabSim videos, lab simulations and assessments at their own pace though there are specific deadlines
concerning when work is required to be completed. At the students pace means the student can watch the videos and perform the lab
simulations as many times as they need to gain mastery. At the end of each section the student must pass an assessment prior to moving
on to the next section. The bulk of student work will be in LabSim and the embedded assessments.

Student Learning Outcomes

Upon successful completion of CIS 268, the student will be able to:
1. Install and remove system software and application software with at least 70% accuracy.
2. Perform preventive maintenance on hardware and software with at least 70% accuracy.

Evaluation and Assessment

TestOut Modules 35%
Written Assignments 25%
TestOut Quizzes & Exams 15%
Midterm/Final Exam 25%

The following grading scale will be used to report grades on the official school records:
A 90 to 100
B 80 to 89
C 70 to 79
D 60 to 69
F 0 to 59

W
I
S
U
AU

Withdrew
Incomplete
Satisfactory
Unsatisfactory
Audit

Students must complete this course with at least a C average.

Make-up Test/Exam Policy

You are expected to take tests and turn in other asignments as scheduled. If you miss a test and do not have a doctors excuse, proof of
death in your immediate family, or other official documentation approved by me, you will be given a zero for the test. Excuses
will only be accepted within one week of the test missed. After that, the zero will stand.

Late Assignment Policy

No late work or makeup work is accepted without prior arrangements. The only exception is a documented illness or medical emergency.
No late work accepted after 1 week from the due date.
No late work accepted after the final exam is given.

Withdrawals
If you decide to withdraw from this class, you should contact the office of Student Services. You may withdraw and receive a grade of
W. Withdrawals may affect Standards of Academic Progress (refer to Student Handbook) which may effect your ability to
receive financial aid. There is no Title IV (Pell Grant) penalty for WITHDRAWAL after March 19, 2015. If you are unsure of your
academic progress, please come by the Financial Aid department in the Student Center.
Note: The last day to withdraw from this course is April 15, 2015. If you stop attending class but do not officially withdraw
from the course, your grade will based on all work required for the course. Please note that all coursework that is not
submitted will receive a grade of 0 for the missed assignment.
If you stop participating in class assignments but do not officially withdraw from the course, your grade will be based on all work
required for the course. Please note that all coursework that is not submitted will receive a grade of zero.
Any student who completely withdraws prior to 61% period of enrollment or who stops attending classes will be responsible
for any unearned funds that the college must return to the Department of Education. Students will be placed on hold and will
not be released until the debt has been cleared with the business office. Students that are placed on hold will not be able to
register, nor receive any official or unofficial documents from the college.

Class Attendance
Students are responsible for reading and being familiar with the Colleges Attendance Policy as stated in the WCCS Catalog/Student
Handbook. Students are expected to arrive on time, attend all class sessions, and be responsible for any and all material missed during
any absence. EXCESSIVE ABSENCES, REGARDLESS OF THE REASON OR CIRCUMSTANCE, MAY INTERFERE WITH
THE STUDENTS ABILITY TO SUCCESSFULLY COMPLETE THE REQUIREMENTS OF THIS COURSE.

Academic Honesty
Academic honesty is highly valued at Wallace Community College.
For this class, it is permissible to assist classmates in general discussions of computing techniques. General advice and interaction are
encouraged. Each person, however, must develop his or her own solutions to the assigned projects, assignments, and tasks. In other
words, students may not "work together" on individual graded assignments.
Students are expected to submit work that represents his or her original words or ideas. All papers, quizzes, exams and homework
assignments are expected to reflect the individual students effort. Please see the Wallace Community College Catalog for more
information about academic honesty, including consequences of academic dishonesty.

Statement on Discrimination/Harassment
The College and the Alabama State Board of Education are committed to providing both employment and educational environments free
of harassment or discrimination related to an individuals race, color, gender, religion, national origin, age, or disability. Such harassment
is a violation of State Board of Education policy. Any practice or behavior that constitutes harassment or discrimination will not be
tolerated.

Classroom Discipline
Students are responsible for reading and being familiar with the Colleges Student Discipline Policy as stated in the WCCS
Catalog/Student Handbook.

Be respectful of your instructor and fellow classmates at all times.

As a courtesy, please do not talk, type loudly, or print while the instructor is talking to the class or when a student is
asking a question which pertains to the class.
Refrain from surfing the Web during class, unless directed by your instructor.
TURN OFF OR SET TO SILENT ALL CELL PHONES.
Refrain from bringing food and drink into the classroom.
You are encouraged to work together to solve problems. However, you must complete your own work.
The instructor will remove you from the class for any misconduct.

Open Door Policy

Please contact me about any problems or concerns that you may experience relating to this course. Prompt and consistent communication
is essential for your success in this course, especially if you are experiencing difficulties that may impede your ability to pass the course.
I have included my office telephone number, location, and email address in the contact information section of this syllabus. If my office
hours are not convenient, you may contact me to schedule an appointment. I welcome conversation about grades and any other concerns
that you encounter throughout the course.

Outline of Course Instructional Module (Tentative)

(See Assignment Schedule)