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TECHNOLOGICAL COMPETENCIES
Solomon
MS Word, Excel, Power Point & Outlook
SAP
Westlaw
Adobe Professional
Oracle
PROFESSIONAL EXPERIENCE
Serco Inc.
Naval Station Everett
VA Benefits Advisor / Site Lead
08/2014 Present
Support the implementation of the Veterans Opportunity to Work (VOW) to Hire Heroes Act and
Veterans Employment Initiative (VEI) on behalf of the Department of Veterans Affairs (VA).
Use a wide range of adult learning and group facilitation techniques to include interactive/collaborative
training sessions and other appropriate group processes. Create and sustain a participatory environment
while guiding service members, dependents, and veterans to achieve learning objectives and
appropriate/useful outcomes.
Responsible for the effective delivery of standardized courses of instruction that includes six-hour
classes with up to 50 students in attendance.
Provide briefings to service members, dependents, and veterans regarding all VA benefit programs for
which they may be eligible for. Explain the full range of VA benefits and programs to include education,
disability, vocational rehabilitation, pension, home loan guaranty, health care, life insurance and all
other related entitlements.
In addition to providing explanation of VA benefits and programs, also provide information about state
and federal benefits/programs provided by agencies such as Small Business Administration, Department
of Education, and Social Security Administration.
Participate in community outreach programs for homeless veterans by providing one-on-one assistance.
Help veterans determine eligibility requirements for various VA benefits and link them to their needed
services.
Maintain fluency on all VA benefits and programs. Completed Training, Responsibility, Involvement,
and Preparation of Claims (TRIP) Program which provided knowledge and training of the disability
claims process, the use of EDP systems and applications used to adjudicate, process, monitor, and
correspond, and thorough knowledge of laws pertaining to compensation, pension, VA regulations and
procedures.
Rachna Payne
11708 59th Ave SE
Snohomish, WA 98296
Rachna Payne
11708 59th Ave SE
Snohomish, WA 98296
Provided monthly briefings to military spouses and family members regarding available employment
programs on Yokosuka Naval Base.
Rachna Payne
11708 59th Ave SE
Snohomish, WA 98296
EDUCATION
In progress
May 2012
Dec. 2010