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Continued to meet or exceed company goals amidst ever-changing technology and procedures
Able to focus on multiple tasks simultaneously and ensure essential tasks are completed in a timely
manner
Made and kept appointments with potential and existing customers
Ran personal sales reports for daily, weekly, and monthly tracking
Speak basic French; able to read French and Spanish
Excellent telephone etiquette and a strong phone presence with an enthusiastic, positive attitude
o Clearly and concisely explained the differences between various American Express cards
o Asked discovery questions to ensure the customer was applying for the proper card
Extensive experience with Microsoft Word, experienced with PowerPoint, familiar with Excel
Responsible for using multiple computer programs to accurately record and secure sensitive customer
data and make necessary documentations required by banking laws
Served on the Employee Engagement Team, which was instrumental in planning company Town Hall
Meetings, various office functions such as Christmas parties, and off-site corporate activities, while
staying within the confines of the appointed budget
Proficient in operating office machinery, such as fax machines and printers
Awarded the Net Promoter Award in 2008 for providing extraordinary customer service
Education
SALT LAKE COMMUNITY COLLEGE, WEST JORDAN, UT; 3.5 GPA
COE BROWN NORTHWOOD ACADEMY, NORTHWOOD, NH
Diploma, 1993; 3.5 GPA
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Bethany Menard
8621 McGinnis Lane West Jordan, UT 84081 (801)828.7290 songbird0223@gmail.com
References
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