FI-CA module is fully integrated with the FI G/L Accounting component.

The Interfaces in Contract Accounts Receivable and Payable can be used to exchange data
between an external billing system and SAP RM-CA.
The section Management of Telecommunications Services describes the various options
available for managing telecommunications service data in SAPCRM und SAP RM-CA.

Invoicing for Telecommunications (Receivables Management

Invoicing, SAP RM-IN)
Invoicing in Contract Accounts Receiv

n use the print workbench to generate invoices or raw data for invoices. The system updates
the general ledger (FI-GL) and profitability accounting (CO) when the invoices are posted in
Contract Accounts Receivable and Payable. You can transfer the invoicing data in Contract
Accounts Receivable and Payable to SAP NetWeaver - Business Intelligence (BI).

Master Data for Telecommunications

SAP Telecommunications contains the SAP business partner and the contract
account as master data in the system for SAP RM-CA and SAP RM-IN.

Incentives and Commission Management

Incentives and commission management (ICM) is a cross-sector solution, which can be used
to represent all types of variable payment for employees and partners. It provides up-to date
and transparent information on earned and forecast commissions and incentives. Incentives
and commission management can also be used for telecommunications. For more
information, see Incentive and Commission Management .

SAP Solution Manager

For information on the telecommunications-specific business scenarios in SAP CRM, see the
SAP CRM 5.0 documentation in the SAPHelpPortal at http://help.sap.com Documentation
mySAP Business Suite SAP Customer Relationship Mgmt Business Scenarios IndustrySpecific CRM .
For information on the business process functions, see the SAP CRM documentation that is
found directly below the business processes in the business scenarios and under
Components and Functions Functions for Service Industries Functional Documentation
mySAP CRM for Telecommunications.

SAP CRM Interaction Center WebClient

The SAP CRM Interaction Center contains various business scenarios that can be used to
represent telecommunications-specific business processes