APPENDIX

CONTACT HOUR DISTRIBUTION

COMPUTER SYSTEM OPERATION - LEVEL 3
1200
COMPETENCY UNIT

COMPUTER SYSTEM
SET-UP

COMPUTER SYSTEM
MAINTENANCE

COMPUTER SYSTEM
REPAIR

SERVER
INSTALLATION

25.00%

10.00%

15.00%

20.00%

Hrs

300.00

120.00

180.00

240.00

30%

70%
Performance
70% (HRS)

TOTAL

Hrs

Knowledge 30%
(HRS)

Analyse job request/change order

10.00%

30

9.0

21.0

30.0

Prepare computer set-up tools, computer hardware

parts and computer software

15.00%

45

13.5

31.5

45.0

Set-up computer hardware

30.00%

90

27.0

63.0

90.0

Carry out computer software installation

20.00%

60

18.0

42.0

60.0

Set-up computer peripherals

10.00%

30

9.0

21.0

30.0

Carry out unit functionality test

10.00%

30

9.0

21.0

30.0

Prepare computer system set-up report

5.00%

15

4.5

10.5

15.0

100.00%

300

90.0

210.0

300.0

Identify computer maintenance requirements

15.00%

18.00

5.4

12.6

18.0

Carry out computer scheduled preventive

maintenance

40.00%

48.00

14.4

33.6

48.0

Perform computer corrective maintenance

40.00%

48.00

14.4

33.6

48.0

Prepare computer maintenance report

5.00%

6.00

1.8

4.2

6.0

100.00%

120.00

36.0

84.0

120.0

Assess computer repair job order/ change request

10.00%

18.00

5.4

12.6

18.0

Carry out online trouble shooting

30.00%

54.00

16.2

37.8

54.0

Perform on-site repair

50.00%

90.00

27.0

63.0

90.0

Prepare computer status report

10.00%

18.00

5.4

12.6

18.0

WORK ACTIVITIES

100.00%

180.00

54.0

126.0

180.0

Analyse job order / change request

15.00%

36.00

10.8

25.2

36.0

Execute hardware installation

40.00%

96.00

28.8

67.2

96.0

Carry out software installation

30.00%

72.00

21.6

50.4

72.0

Perform server functionality test

10.00%

24.00

7.2

16.8

24.0

Prepare server installation set-up report

5.00%

12.00

3.6

8.4

12.0

100.00%

240.00

72.0

168.0

240.0

SERVER
MAINTENANCE

COMPUTER NETWORK
6 CONNECTIVITY SETUP

15.00%

10.00%

180.00

120.00

Analyse server maintenance job order

15.00%

27.00

8.1

18.9

27.0

Carry out hardware maintenance

45.00%

81.00

24.3

56.7

81.0

Perform server Operating System maintenance

30.00%

54.00

16.2

37.8

54.0

Prepare server maintenance record

10.00%

18.00

5.4

12.6

18.0

100.00%

180.00

54.0

126.0

180.0

Analyse computer network configuration specification

20.00%

24.00

7.2

16.8

24.0

Carry out computer network configuration

25.00%

30.00

9.0

21.0

30.0

Perform computer network connectivity test

20.00%

24.00

7.2

16.8

24.0

Carry out computer network troubleshoot

25.00%

30.00

9.0

21.0

30.0

Prepare computer network connectivity report

MOBILE DEVICE
CONFIGURATION

5.00%

60.00

10.00%

12.00

3.6

8.4

12.0

100.00%

120.00

36.0

84.0

120.0

Analyse job order/ change request

25.00%

15.00

4.5

10.5

15.0

Carry out mobile device configuration

35.00%

21.00

6.3

14.7

21.0

Perform mobile device troubleshoot

30.00%

18.00

5.4

12.6

18.0

Carry out mobile device commissioning

TOTAL

100.00%

10.00%

6.00

1.8

4.2

6.0

100.00%

60.00

18.0

42.0

60.0

360.0

840.0

1200.0

1200.00

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