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NOKIA FLEXIHOPPER

INSTALLATION VIDEO
SATISFACTION SURVEY

1 (2)

Nokia Networks 2006

Nokia FlexiHopper Installation Video Satisfaction Survey

Customer satisfaction is one of the four Nokia Values. Your answers to this Nokia FlexiHopper
Installation Video Satisfaction Survey will be valuable input for our efforts to continuously improve the
quality of Customer Information products in our area.
NOTE: Questions marked with an asterisk (*) are mandatory questions.
1.

BACKGROUND INFORMATION

1.1. Name
(NOTE: Your name will be
hidden from all survey
reports)

1.2. Email address


(NOTE: Write address if you
allow to contact you for
further information)

1.3. Job title


1.4. How would you
describe your role(s)
related to this product?

1.5. Your company*

1.6. Country*

2.

CUSTOMER INFORMATION PRODUCT INFORMATION

2.1. What are the most useful features/content of this customer information product, in order of
importance?

NOKIA FLEXIHOPPER
INSTALLATION VIDEO
SATISFACTION SURVEY

2 (2)

Nokia Networks 2006


2.2. What are the worst (useless, poor quality) features/content of this customer information
product?
Please put them in order, worst first:

2.3. What important features/content are missing, if any?

2.4. Is there any unnecessary information that could be removed, what?

2.5. How does the speech complement the picture?

You have completed the survey. Thank You!


Please, send the survey to Hanna-Kaisa Heinonen.
E-mail: hanna-kaisa.heinonen@nokia.com
Mail: Hanna-Kaisa Heinonen, Nokia Oyj, P.O. Box 785, FIN-33101 Tampere, Finland