H upto N satisfaction ratings from customers 4 point scales last col. wen u have 1s pertain to importance and satisfaction rating users of c redit card from tier 1 if 2, then it means for credit card 2 and so on first find out which are most important first do data analysis then do one tail t test H0 m<=2.5 H1 m>2.5 significance is 0.05 cutoff point from z distrbiution is 1.645 if t>1.645 then we reject null hypothesis whatever you want to happen should be given in alternate hypothesis in 2 tail test you need to have null m = 2.5 otherwise not and compare satisfaction signifanct and important and find out which ones are ac tual signicant decision variables - Quanity, reorder point, minimum amount of inventory to be p laced random variable - demand and lead time perceptual mapping: multidimensional scaling correspondence analysis optimal scaling perception map is for a segment of consumers and u assume that they have similar way of looking/thinking MDS as 2 methods - attribute based and attribute free method. stress should be less than 10 percent cross tabulation, significance of chi square test, must be less than 5 percent U got to do this using data reduction 23/01/2015 logistic u can have a combination of continuos and categorical but in discrminan t analysis u need continuos only In logistic binary dichotomous variable D D=1 if event has occured D=0 if event has nor occured Y axis prob of purchasing a house and on x axis the annual income in SPSS we need till only income grp we expect hit ratio to go up but in microfinance it went down spss gives predicted probability for the final model