Security Level:

Huawei Enterprise A Better Way

Huawei Enterprise
Partner Guide H22013 v.2
2. .
www.huawei.com

HUAWEI TECHNOLOGIES CO., LTD.



-
-
- e-Learning
-

HCxx HUAWEI
Enterprise

Product Technical
Training

E-learning

Huawei Enterprise
,
.

sales Huawei Enterprise
. DC

Unistar.

(
2013



HCxx )

(pre- post-sales
, ,
) Associate,
Professional, Expert,
Huawei Enterprise.

Huawei Enterprise.

1. :
2. ;
3. ;
4. .

sales, pre-sales post-sales
(field engineer)
Huawei Enterprise.

 Huawei Enterprise

WEB

+ 20

www.academy.it.ru

, ,
,

http://microtest.ru/

- Datacom, ,

-,

* :
- HCDA
- HCDP, HCDP-Fast
Q42013:
- HCNP-Security ( . Fast)

:
-HCNA-VC, HCNP-VC

Huawei
x Remote
Labs

http://www.tune-it.ru/

http://www.eureca.ru/edu/

(
Q42013

):
- HCNA Security
- HCNA Storage

: HCDA,
HCNA-Security (c
2013)

TuneIT 20

,
c
.

 Huawei Enterprise

Datacom IP (Routing&Switching) 3
3
2

Huawei Enterprise , ..:

- ,
- ,
- , .

Huawei Enterprise

Channel Managers Huawei Enterprise

hannel Managers Huawei Enterprise

-
- quotation tool ( Datacom IP);
-
-
Huawei;
-

Specialist

 HCxx HUAWEI Enterprise.

.
Technology Focused

Expert-level certification

Senior-level certification

CT

IT

IP

Expert

,
end-to-end . HWE.

Professional

Engineer-level certification

Associate

,
. HWE

Huawei Authorized Network Academy

, ,

Associate-entry

 HCxx HUAWEI Enterprise .

.

Huawei Enterprise , e pre-sales

post-sales (field) . IT .

Specialist .

Huawei Enterprise

, , Tune-IT .

.
- Huawei
Enterprise
(matveeva.olga@huawei.com)

.
Person VUE.

250 USD ( ). 150 USD.

2013 - 100% Huawei
Enterprise ( 2- ).

.
http://support.huawei.com/learning/NavigationAction!createNavi#navi%5Bid%5D=CERTIFICATE
&navi%5Bt%5D=1358922089822

Person VUE

 HCxx.
.

HCDA

HCDP

HCNA Security

Q42013

HCNP Security

Q42013

Tune IT;

()

()

15

Cisco CCNP
Juniper JNCIP

15

HCNP-Sec
Training +
HCNA Sec
Qualification

15

HCNP Storage
Training +
HCNA Storage
Qualification

HCNA Storage

Q42013

HCNP Storage

Q42014

Tune IT

Fast Track

 HCxx.
. .

HCNA VC

Q42013

HCNP VC

Q42013

Fast Track

()

()

10

HCNP VC
Training + HCNA
VC Qualification

Cisco Polycom
P level certificate

1- 1- 250 ( )

Huawei Enterprise
(matveeva.olga@huawei.com, +7 925 008 11 49)

 HCxx HUAWEI Enterprise.

ICT Professional Certification
Routing &
Switching

WLAN

Wireless

Transmission

UC&C

Security

VC

Cloud

Server

Storage

HCNAVC

HCNACloud

HCNAServer

HCNAStorage

ICT
Convergence

Architect

Expert

Professional

Associate

HCDA
HCNAWLAN

HCDP
Enterprise

HCIEEnterprise

HCNALTE

HCDPCarrier

HCNPWLAN

HCNPLTE

HCIECarrier

HCIEWLAN

HCIELTE

HCNATransmissio

HCNPTransmission

HCIETransmissio

HCNASecurity

HCNAUC

HCNACC

HCNPSecurity

HCNPUC

HCNPCC

HCNPVC

HCNPCloud

HCNPStorage

HCIESecurity

HCIEUC

HCIECC

HCIEVC

HCIECloud

HCIEStorage

HCNA-Design

Q413

HCNPDesign

HCIEDesign

H42013

2014

HCAr

- :
- , , Tune-IT (),
() HCxP HCxA
- Pearson VUE ( Huawei)
- www.pearsonvue.com/huawei
- Pearson VUE,
- enterprise.huawei.com

1) HCDA R&S HCNA- - , ,

, . Huawei,
e-Learning ..

2) HCDP R&S HCDP

R&S - ( ), HCDA R&S

3) HCNP- ( )
HCNA HCNP.

http://support.huawei.com/learning/NavigationAction!createNavi#navi[id]=_40

Fast ,

. ,

, Fast.

Fast Track. .
Standard

Fast Track

15

HCDP-Fast

!
:

Huawei
,
.

Product Technical Training

Huawei Certification

Competence Consultation and

Develoment

. - AR G3/NE Routers.
, ,

Basic Training

Enterprise Network Design

Outlines Training

1d
Enterprise Campus Network
Design Training

Fast-Track

1d

AR G3 Routers Basic Operation

and Maintenance Training

2d
2d

Enterprise MPLS VPN Design

Training

Advanced Technology Training

AR G3 Routers Installation and

Commissioning Training

1d

Data Center Network Design

Training

AR G3 Routers Operation and

Maintenance Training
(Including the Basic O/M
Training)

1d

25d
AR G3 Routers Operation and
Maintenance Training (FastTrack)

5d
Campus Routers(NE/AR)
Operation and Maintenance
Training(Fast-Track)

Basic Training
HCNP-RS(HCDP) Huawei Certified
Network Professional - Routing and
Switching Training

15d
5d

HCIE-RS Huawei Certified

Internetwork Expert - Routing and
Switching Training

15d

10d

Huawei Routing and Switching

Product Features Training (Routing
and Switching Field Engineer
Training)

5d

Basic Training
Technology Fundamentals
Training

Fast-Track
6 !

HCNA(HCDA) Huawei Certified Network

Associate Training

HCNA(HCDA) Fast-Track
(5 days or 2 days)

8d

5d/2d

Fast-Track
10 !
HCNP-RS(HCDP) Fast-track

5d

 E-Learning

Datacom IP , ;
1 10 . on line .

Pre-sales post-sales (field) Huawei Enterprise ,

Huawei Enterprise

Huawei

e-learning ( Explorer)
http://support.huawei.com/ecommunity/bbs/10155197.html

enterprise.huawei.com channel manager

e-learning ( ).

Huawei ,
, ..


-
-
-
-

 Huawei Enterprise
2013

-
-
-

 TAC

,
,

20 CSE -
15 TSE/FSE
30
2


Item
Service Package

Remote Support Service

Hardware Service

On-site Service(Optional)

5860CD Hardware Repair

NA

Warranty

724 Helpdesk*
58 Remote Technical Support**
Website Support Service ***;Patches

Basic (PW)

724 Helpdesk
58 Remote Technical Support
Software Update; Website Support Service

5830CD Hardware
Replacement

NA

Standard (PW)

724 Helpdesk
58 Remote Technical Support
Software Update; Website Support Service

58NBD Advance
Replacement Service

58NBD On-site
Service (Optional)

Enhanced (PW)

724 Helpdesk
724 Remote Technical Support
Software Update; Website Support Service

584 Advance
Replacement Service

584 On-site
Service (Optional)

Premium (PW)

724 Helpdesk
724 Remote Technical Support
Software Update; Website Support Service

7244 Advance
Replacement Service

7244 On-site
Service (Optional)

* 7x24 Help Desk /

** Remote Technical Support ,

*** Website Support Service enterprise.huawei.com . /
(. )

.
n
site , SLA ..

 .
1
4

90
2

120

3

180

,
, ,

.

,

. ,
,
.

,
,
.
.

 (TAC)
TAC

8-800-100-88-83 ( )
+7-383-328-00-63

-mail

CISEnterprise_TAC@huawei.com

24 x 7

Web-

http://support.huawei.com/enterprise

, TAC

:
- ( VAP Huawei)
- - -
( , . . )

(..., , , )

 Huawei
Enterprise

...

Liyan

Colin.liyan@huawei.com

Titova.Anna@huawei.com

Matveeva.Olga@huawei.com

TAC ( .. )

Pengshoutao

pengshoutao@huawei.com

15 FOB

60

12 -

( ),

Huawei

( next business day)

Channel

Manager service.enterpriseRU@huawei.com

channel manager

TAC Huawei RMA

service.enterpriseRU@huawei.com

Huawei -

Huawei

( )

(, , ).

, Huawei

-> Huawei

-> -> Huawei

-> / -> > huawei

Hi-are Co-Care
Huawei Enterprise
Co-Care

Hi-Care

Registered, Silver,
Gold Sales

VAP
VAP, Gold, Silver Sales c CSP
3*, 4* 5* ( )

Huawei Enterprise

Huawei Enterprise

Hi-care Sales Huawei Enterprise:

- ,
Huawei Enterprise,
- ,
- Hi-Care

Co-care Sales Huawei Enterprise:

-

Hi-are Co-Care
Huawei Enterprise

Hi-Care

Co-Care

Sales (Registers, Silver, Gold,

VAP)
CSP

VAP, Gold, Silver Sales

,
CSP 3*, 4* 5*

Huawei

Huawei

Sales

Sales

5%

30%

Supervision

1, 2, 3

( on site)

( , )

On Line web Huawei Support

(, , )

-
, HWE

 CSP ?
CSP VAP, Gold, Silver Sales HWE
CSP , .
CSP enablement
( ) ,
, HWE

CSP

CSP .
CSP .

CSP .
CSP .

sales

Certified Service Partner (CSP) certification structure and criteria

Individual Product Domain Certification Criteria

Networking CSP Certification Criteria

Product Domain

Routing & Switching

3-Star

4-Star

5-Star

1 HCNA
8x5 TAC

1 HCNA
1 HCNP
24x7 TAC

1 HCNA
2 HCNP
1 HCIE
24x7 TAC
Huawei test Lab

3-Star

2 HCNA
8x5 TAC

Wireless LAN

Ditto

Ditto

Ditto

Security

Ditto

Ditto

Ditto

Transmission

Ditto

Ditto

Ditto

Unified Communication

Ditto

Ditto

Ditto

Video Conferencing

Ditto

Ditto

Ditto

Call Center

Ditto

Ditto

Ditto

Server & Storage

Ditto

Ditto

Ditto

Cloud

Ditto

Ditto

Ditto

Above is the criteria highlight, refer to next page for completed criteria list

4-Star

5-Star

1 HCNA (WLAN)
1 HCNA (Security)
1 HCDP
24x7 TAC

1 HCNP (WLAN)
1 HCNP (Security)
1 HCDP
1 HCIE
24x7 TAC
Huawei test Lab

1. A three-level certification structure is defined base on

service capability, they are: 3-Star, 4-Star and 5-Star
certification, for Nine (9) product domains. Each product
domains certifications only applies to its product domain, e.g.
HCNA-UC only for UC certification
2. Networking CSP certification is available to cover Routing &
Switching, Wireless LAN, and Security products. These three
product domains individual CSP certification can be
substituted by Networking CSP certification. During
Networking CSP certification, Security and WLAN
HCNA/HCNP can be substituted by HCDA/HCDP

1st Priority R&S,VC, Storage, 2nd Priority WLAN, Security, 3rd Priority Transmission, Servers, UC

Certified Service Partner (CSP) certification criteria

Criteria

Individual Product Domain

Certification Criteria

Networking CSP Certification Criteria

3-Star

4-Star

5-Star

3-Star

4-Star

5-Star

Obtained

Obtained

Obtained

Obtained

Obtained

Obtained

No violation
records

No violation
records

No
violation
records

No violation
records

No violation records

No violation records

HCNA-R&S 2

HCNA-WLAN 1
HCNA-Security 1

Obtained

Obtained

Obtained

Obtained

Obtained

Obtained

5X8

7X24

7X24

5X8

7X24

7X24

Obtained

Obtained

Obtained

Obtained

Obtained

Obtained

Obtained

Obtained

Obtained

Obtained

Obtained

Obtained

1. Basic requirement
Obtained authorization to sell equipment before application.

Adhere to Channel policy, no severe violation records within a year

2. Staff requirements (minimum requirements) / Every Domain

Number of HCNA engineers or equivalent competitors certification

Number of HCNP engineers or equivalent competitors certification

Number of HCIE Engineers or equivalent competitors certification

HCNP-R&S 1

HCNP-WLAN 1
HCNP-Security 1
HCNP-R&S 1
HCIE-R&S 1

3.Organization assurance
Have a technical service department.
Has a customer service hotline.
Has a system in place to manage customer problems and has established routine troubleshooting
processes.
Has secure and reliable email accounts for receiving service requests and transferring documents.

Have a test lab for after-sales support.

4.Customer Satisfaction (applicable for re-certification)

Customer satisfaction survey result

>=90% of customer satisfaction target

>=90% of customer satisfaction target

CSP .
Service Enablement Training .

(SE 1)

Huawei Field
System Maintenance

< 3

Huawei Maintenance Service

Huawei TAC

Course Name

Installation&Configurati Huawei Field

on
Product Installation and

Configuration

Product Maintenance
(SE 2)

Duration

< 3

Product Maintenance
(SE 3)

( 2014)

Huawei Field
TBD
Senior System Maintenance

.
Service Enabling&Product Training.

 Huawei Enterprise CSP

1.1
1. *

1.2
1.3

CSP

1.4
2.1 TAC Level 1/Level 2

2.2 TAC Level 3

2. *

2.3 On-site

CSP

Huawei CSP
CSP

2.4

Huawei CSP

2.5 Website: huawei.com

Huawei

2.6 : IOS upgrade software release

Huawei

* ( B C CSP)

High-end product (that Huawei does not

authorize channel partners to deliver)

Medium-range product (that Huawei can

authorize channel partners to deliver)
Distribution product (opened to official
sales partners to deliver)

Sales Partner
(registered, Silver,
Gold, VAP)

3* CSP

4* CSP

5* CSP

(Inst&Commis)

Hi Care

Hi Care

Hi Care

Hi Care

Maintenance

Hi Care

Hi Care

Hi Care

Hi Care

(Inst&Commis)

Hi Care

Hi Care

Partners
themselves

Partners
themselves

Maintenance

Hi Care

Hi Care

Co Care

Co Care

(Inst&Commis)

Partners
themselves*

Partners
themselves

Partners
themselves

Partners
themselves

Maintenance

Hi Care**

Co Care

Co Care

Co Care

* To have the right to use TAC support (cases opening & resolution) during standard warranty period for Category C products nonCSP Sales partner has to have at least Registered partner status and:
-get HCNA-xx (HCDA) certification for relevant product for at least one field engineer
** Hi Care discounts for partners are differentiated for different partner statuses (for example Registered 5%, Silver 7%, Gold
9%, VAP 10%)

Authorized product category for CSP

Restricted

Open to CSP

1.

For each product domain, we further classify

to four categories base on service delivery
complexity, i.e.
Category A: high end product
Category B: middle class product
Category C: low end product sold by
Distributor
Category D: low end product sold by
Project

2.

CSP is authorized to perform service delivery

for eligible product domain(s) and its category
B/C/D products, for both engineering
service and maintenance service.

3.

The product list is concluded by HQ

Technical Services Department with each BU,
and coordinate the update by HQ Channel
Services Support department on quarterly
basis.

Product Domain
Category A

Category B

Category C

Category D

High end product,

related service
will be delivered
by Huawei,
not open to CSP

Middle end
product, depend
on customer's
choice, the
related service
can be delivered
by Huawei or
CSP. For
instance, MA
service can be
delivered by
Huawei (Hi-care)
or CSP (CoCare)

Low-end
product, such
product always
will be sold by
distributor,
related service
will be delivered
by CSP or
Channel, if
customer
choose Hi-care
service, then the
service will be
delivered by
Huawei (or ASP)

Delivery strategy
is same with
C ,but usually will
be sold project
base

Routing & Switching

Wireless LAN
Security
Transmission
Unified
Communication
Video Conferencing
Call Center
Server & Storage
Cloud
Not all product domain has all categories, e.g. WLAN only has category A and B, no C and D.

Datacom Product
Category
Product
Intallation & Maintenance
Swtich
CE Switch
NE40E-X
Unauthorized Router
Product
WLAN
Security
AntiDDoS, SIG9800-X,AVE
Swtich
S9300/9700/S7700/6700/5700-EI&HI
Authorized
Product

Run Rate
Product

Router

AR2200/3200

WLAN
Security
NMS
Swtich

AC
USG9500, SVN, ASG, TSM, DSM
eSight
S1700/2700/3700/S5700-SI&LI

Router

AR150/200/1200

WLAN
Security

AP
USG5500/5100/2000, NIP

Category
A

UC&C Product
Product
Intallation & Maintenance
Solution
integration of VC and UC
system(such as MS Lync,IBM
Unauthorized
Sametime)
Product
UC server
UC 10000 solution
Management SMC2.0
MCU
VP8650/8660 VP9650/9660
Telepresence TP1102, TP3XXX series , RP100
RP200
Authorized
Product TIP Gateway UGW9500
UC Applied
UC 3000 UC 1000 UC300
server
IP PBX &Phone U1900/U2900 series /all IP
Telephone
MCU
VP8650C, TP9610/9620/9630
Run Rate VC Terminal all terminals and packages
Product VC Terminal all Camera and Microphone
Terminal
IAD /


IT Product
Category
A

Product

Storage
Unauthorized DataCenter
Product
Cloud Computing

Authorized
Product

Run Rate
Product

Intallation & Maintenance

Cloud Storage CSS/CSE/UDS
IDS1000/IDS2000/IDS3000
Standare/Compact VDI, VPS

Storage

OceanStor S8100/S6800T/S5600T/S5800T, HDP3500,

NAS N8300/N8500, Dorado 2100 G2, VIS6300/VIS6600,
VTL6000/VTL6900

Server

Tecal E9000/RH5885 V2, APP Server N2000

Cloud Computing

MiniVDI

Storage
Server

OceanStor S2200T/S2600T/S5500T
RH1288 V2/RH2285 V2/RH2288 V2/RH2488
V2/E6000/X6000
Thin Client CT2000

Cloud Computing


enterprise.huawei.com