Date:

Coaching Tracking
Coaching Session # 1

Coach:
Green Belt:

Monday, April 30, 2007

Rifki Rizal
Azelindo, Desy, Fira

PROJECT TITLE
Meningkatkan service level Call Center < 20 Detik

Deliverables/Tasks Completed This Week

project charter

Deliverables/Actions Scheduled for Next 1 Week

Deliverable/Action
Who
Kumpulkan data awal untuk
GB
menjelaskan Current Condition
Project Charter direvisi
GB

6-May

Soft copy. REVISI What Is Happening, Metric,

Business Impact

SIPOC Chart

GB

6-May

Mulai dari cust call s/d tutup. Perhatikan juga

SIPOC Chart untuk komplain, jika berbeda

Identifikasi Voice Of Business

GB

6-May

Apa ekspektasi dari Manajemen, KPI?

Identifikasi Voice Of Customers

GB

6-May

Survey terakhir. Apakah benar bahwa 14000

susah masuk menurut Cust?

Hitung financial impact jika target 90%

tercapai.

GB

6-May

For deliverables due thru:

RYG
R
Y
G

Comments
Revisi. Ada perubahan pada title dan scope project, Business Impact.

Due
6-May

Revised Due

Comments
Service Level, Abandon, Repeat. Cari data cost,
cost/call.

7-May-07

Current Issues, Risks and Recommendations

Issue/Risk
Who

Due

Revised Due Recommended Action Need Help