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CODIFICACION:
HMNG 101
COURSE DESCRIPTION
This course introduces the student to the most important areas within the Hospitality
Industry, the professional career options within the industry and the management
functions associated with each area. Special importance will be given to Lodging, Food
and Beverage, and the Meeting industries. Case studies, group dynamics, teamwork, and
class discussions will introduce students to effective management styles, the use of the
decision making process to resolve managerial situations and the development of
strategic management thinking skills. Guest speakers from the industry will share their
experiences with students. The course will use the Internet as a research tool, e-mail and
Blackboard as means of communication, and MS Word and PowerPoint for projects and
presentations.
FECHA DE ENVIO A REGISTRADURIA_______________________
FIRMA DEL DECANO_______________________________________
COURSE SYLLABUS
COURSE CODE:
HMNG 101
COURSE TITLE:
COURSE LEVEL:
REQUIREMENTS:
NONE
DURATION:
CREDITS:
Year: 2012
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CODE
HMNG 101
TITLE
COURSE DESCRIPTION
This course introduces the student to the most important areas within the Hospitality Industry, the
professional career options within the industry and the management functions associated with each
area. Special importance will be given to Lodging, Food and Beverage, and the Meeting industries.
Case studies, group dynamics, teamwork, and class discussions will introduce students to effective
management styles, the use of the decision making process to resolve managerial situations and
the development of strategic management thinking skills. Guest speakers from the industry will
share their experiences with students. The course will use the Internet as a research tool, e-mail
and Blackboard as means of communication, and MS Word and PowerPoint for projects and
presentations.
COURSE JUSTIFICATION
This course helps students gain an understanding of the diversity, complexity, and competitiveness
of the modern hospitality industry. It serves as a first outlook of the industry to most, hence
becoming a valuable tool in declaring their area of concentration within the degree offerings of
ISHCA. It also introduces students to the hospitality industry management practices and helps
them see the industry from the managers standpoint.
PROGRAM OBJECTIVES
1. To provide students with strong leadership, operational, managerial, guest service,
interpersonal and technical skills necessary in todays diverse hospitality organizations.
2. To produce graduates who are articulate critical thinkers that possesses good business
sense and entrepreneurial determination.
3. To increase the students hospitality management knowledge to foster the development of
innovative, self-reliant, and driven professionals.
4. To fulfill the hospitality and tourism markets needs for experienced, morally just and
socially responsible individuals who will make significant contributions to organizations.
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5. To develop professionals with the capability to understand and evaluate the effects of
technological advances in the field of hospitality and tourism, and the ability to apply
innovative techniques that respond to global economic development.
6. To foster students awareness, appreciation and understanding of research themes in the
field of hospitality and tourism.
7. To develop professionals with diverse experiential learning opportunities that help fulfill
market needs and support the evolution of hospitality and tourism organizations.
COURSE OBJECTIVES
1. Identify the professional career opportunities available within the hospitality industry.
2. Describe the history and development of the hospitality industry and its impact on local and
national economies.
3. Describe the key factors affecting change and growth in the hospitality industry.
4. Describe the structure, nature and operating characteristics of the different sectors of the
hospitality industry: food service, lodging, events, tourism and travel, recreation, and
gaming.
5. Discuss tourisms social and cultural impact and the latest trends toward sustainability and
environmental best practices.
6. Describe management functions and how they shape the managers role in a hospitality
organization.
7. Recognize the benefits of applying the decision making process to the effective solution to
problems.
8. Describe effective leadership styles used to enhance productivity and quality service.
9. Practice the use of skills that are important to learning, e.g. library skills, study skills,
professional image, and so forth.
COURSE CONTENT:
1. The Hospitality Industry
1.1 The Pineapple Tradition
1.2 Characteristics of the Hospitality Industry
1.3 Corporate Philosophy: Empowerment and Service
1.4 Career Paths
1.5 Career Advise for future Hospitality Managers
2. Tourism and Travel
2.1 Definition
2.2 Tourism History
2.3 Tourism Organizations
2.4 Economic Impacts of Tourism
2.5 Social and environmental impacts of tourism
2.6 Sustainability and best environmental practices
2.7 Why People Travel
2.8 Careers in Tourism & Travel
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Guest speakers
Class discussion
Cooperative research work
Oral and written presentations
Practice exercises
Case Studies
Visits to operations
Videos
STUDENT EVALUATION
Grading Scale:
90% - 100% =A
80% - 89% =B
70% - 79% =C
60% - 69% =D
Below 60% =F
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SUGGESTED TEXTBOOK
Introduction to Hospitality Management
John R. Walker
Prentice Hall 4th edition (2013)
ISBN-10: 0132959941
BIBLIOGRAPHY:
Books:
Library Call Number:
647.94068 An43i
E-book (E-brary)
Book Information:
Angelo, Rocco M. & Vladimir, Andrew N. Hospitality Today, An Introduction
7th Edition 2010. Lansing, MI. Educational Institute of the American Hotel &
Motel Association
Getz, D.; Carlsen, J.; Morrison, A. (2004) Family Business in Tourism and
Hospitality. CABI Publishing.
E-book
E-book
Websites:
http://www.ahla.com/ - American Hotel & Lodging Association
http://www.restaurant.org/ - National Restaurant Association
http://www.hcareers.com/ - Careers in Hospitality
http://www.wiredhotelier.com/home.html - Wired Hotelier (news and information)
http://www.prtourism.com/ - Puerto Rico Tourism Company
http://www.prhta.org/ - Puerto Rico Hotel & Tourism Association
http://www.hospitality-industry.com/ - Hospitality Industry directory
http://www.meetpuertorico.com - Puerto Rico Convention Bureau
Videos
http://youtu.be/vCTl0ZV6FiM - Careers inside the hotel (Virtual Tour)
http://youtu.be/GTvFrsX3RMY - A Day in the Life Event Planner
http://youtu.be/1U1vzGelcdU - Career Profile - Wedding Planner
http://youtu.be/Aht96RUMjkw - Career Profile - Executive Chef
http://youtu.be/y0vaHlPlSYY - Career Profile - Hotel Audio Visual Manager
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