Jonathan Wood

6476 Sooke Rd.

Sooke BC, V9Z 0G8
250-686-8352 Jonathan.da.wood@gmail.com

Objective
To obtain part time work to supplement my student loans while I attend college.

Availability: Mon-Fri 8pm-10am + Sat + Sun

Skills

A summary of my skills:
IT Skills
-Home and small office networking
-Software installation and implementation
-Hardware installation and configuration
-Troubleshooting and problem solving
-Technical support experience
-MS Office experience
-Experienced Windows user
-Experience with Vista
-Finished Notebook Technology course at Stream Int.
-QA testing (Video Games-Finished a 6 month contract at EA Games)
-Call Center experience

Education
Grade 10 Completion

Experience

QA Tester (EA Games) April– October 2007

Execute test scripts - Identify and isolate issues - Generate bug reports -
Create spreadsheet documents - Coordinate with development team to
create an overall quality and bug free product.

Technical Support Professional II (Stream Int.)

2008
Troubleshoot and solve technical issues over the phone and using live
chat, write detailed reports concerning nature of issues and steps
taken to resolve them, escalate issues as necessary.

References
Sharon Treacher – 250-923-8117
Vincent Ruttan – 778-977-0032
Ingrid Nelson – 250-380-4899