Kronos InTouch User Guide RevD

Kronos InTouch
User Guide
How to use and administer the

Kronos InTouch timeclock.
Document Revision: D
The information in this document is subject to change without notice and should not be construed as a commitment
by Kronos Incorporated. Kronos Incorporated assumes no responsibility for any errors that may appear in this
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FCC Compliance - After testing, this equipment complies with the limits for a Class A digital device pursuant to Part
15 of FCC Rules. These limits provide reasonable protection against harmful interference when this equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If
it is not installed and used in accordance with the instruction manual, it can cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which
case, the user, and not Kronos Incorporated, is required to correct the interference. In order to maintain compliance
with FCC regulations, shielded cables must be used with this equipment. Operation with non-approved equipment or
unshielded cables is likely to result in interference to radio and television reception. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures: reorient or
relocate the receiving antenna; increase the separation between the equipment and the receiver; connect the
equipment into an outlet on a circuit different from that to which the receiver is connected; or consult the dealer or an
experienced radio/TV technician for help. You may also find helpful the following booklet, prepared by the FCC:
"How to Identify and Resolve Radio-TV Interference Problems." This booklet is available from the U.S. Government
Printing Office, Washington D.C. 20402.
FCC Notice (for U.S. Customers) - This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
Caution: Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment
can void your authority to operate this equipment under Federal Communications Commission rules.
Canadian DOC Compliance - This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device. Cet appareil numerique
respecte les limites de rayonnement de bruits radio electriques applicables aux appareils numeriques de classe A,
prevues au Reglement sur le materiel brouilleur du ministere des Communications du Canada. Ce dispositif est
conforme aux normes RSS sans licence dIndustrie Canada. Son utilisation est soumise aux deux conditions
suivantes : (1) ce dispositif ne peut pas provoquer d'interfrence et (2) ce dispositif doit accepter toute interfrence,
y compris les interfrences pouvant provoquer un mauvais fonctionnement du dispositif.
EN 55022 (CISPR 22) - This product is a Class A product. In a domestic environment, it may cause radio
interference in which case the user may be required to take adequate measures.
For customers in the Republic of Korea:

: Kronos Incorporated
: Kronos Incorporated
/ : InTouch 9000
:
:
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Certain Hazardous Substances in Electrical and Electronic Equipment ("RoHS") Directive (2002/95/EC), taking
effect July 1, 2006. The RoHS directive prohibits the sale of electronic equipment containing certain hazardous
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Published by Kronos Incorporated
297 Billerica Road, Chelmsford, Massachusetts 01824-4119 USA
Phone: 978-250-9800, Fax: 978-367-5900
Kronos Incorporated Global Support: 1-800-394-HELP (1-800-394-4357)
For links to information about international subsidiaries of Kronos Incorporated, go to
http://www.kronos.com
Document Revision History
Revision
Release Date
October 2011
May 2012
March 2014
Contents
Contents
Chapter 1: Overview
Introduction ................................................................................................. 12
How InTouch works .................................................................................... 13
How the device operates with the host application ............................... 13
Cross-punching ..................................................................................... 13
Modes of operation ............................................................................... 14
InTouch features .......................................................................................... 15
Labor tracking transactions ................................................................... 15
Job tracking transactions ....................................................................... 17
Schedule enforcement ........................................................................... 20
Default transactions .............................................................................. 20
Transaction persistence ......................................................................... 21
Soft key schedules ................................................................................. 22
Language support .................................................................................. 22
Using badges ............................................................................................... 24
Integrated readers .................................................................................. 24
Remote readers ...................................................................................... 25
Navigation ................................................................................................... 26
Home page ............................................................................................ 26
Home and Menu keys ........................................................................... 27
Sample transaction page ....................................................................... 28
Numeric keypad .................................................................................... 29
Alphanumeric keypad ........................................................................... 30
Calendar ................................................................................................ 31
Device status icons ...................................................................................... 32
Battery backup ...................................................................................... 32
Global Home Override .......................................................................... 32
Global Non-Home Override ................................................................. 33
Low disk space ...................................................................................... 33
Contents
Network communications error .............................................................34

System maintenance required ................................................................34
Uncollected offline Smart View transactions ........................................34
Customizing the user interface .....................................................................35
Logo .......................................................................................................35
Screen saver ...........................................................................................35
Scrolling messages ................................................................................35
Employee photos ...................................................................................36
Chapter 2: Employee Mode Transactions
Introduction ..................................................................................................38
Biometric scanning ................................................................................39
Standard transactions ...................................................................................41
Punch .....................................................................................................41
Gate Entry ..............................................................................................42
Work through Meal ...............................................................................43
Delayed Labor Transfer .........................................................................43
Enter Tips ..............................................................................................44
Labor Transfer .......................................................................................45
Job or Assignment Transfer ...................................................................46
Delayed Job or Assignment Transfer ....................................................47
Edit Hours ..............................................................................................48
Edit Money ............................................................................................49
Review Punches .....................................................................................51
Start Work Rule Transfer ......................................................................51
End Work Rule Transfer .......................................................................52
View Current Schedule ..........................................................................53
View Future Schedule ...........................................................................54
View Punch Status .................................................................................54
View Totals ...........................................................................................55
Call for Assistance .................................................................................56
Video Playback ......................................................................................57
Smart View transactions ...............................................................................59
Approve Timecard (Smart View) ..........................................................60
Justify Exception (Smart View) .............................................................61
Contents
New Request (Smart View) .................................................................. 62

Request for Time Off (Smart View) ..................................................... 63
Pay Code Edit Online (Smart View) ..................................................... 64
View Accruals Online (Smart View) .................................................... 65
View Schedules Online (Smart View) .................................................. 66
View Timecard Online (Smart View) ................................................... 67
View Totals Online (Smart View) ........................................................ 68
Read Messages (Smart View) ............................................................... 69
Scanning Smart View transactions using bar codes .............................. 69
Activities transactions ................................................................................. 77
Chapter 3: Manager Mode Transactions
Introduction ................................................................................................. 80
Accessing manager mode ............................................................................ 81
Using a Supervisor badge ..................................................................... 81
Using an Employee badge .................................................................... 82
Biometric transactions: Kronos Touch ID ................................................... 83
Templates .............................................................................................. 83
Terminology .......................................................................................... 84
Lock, drop, and hold method ................................................................ 85
Biometric verification ........................................................................... 88
Biometric identification ...................................................................... 100
Biometric transactions: Kronos Touch ID Plus ......................................... 114
Templates ............................................................................................ 114
Terminology ........................................................................................ 115
Enroll Employee ................................................................................. 117
Unenroll Employee ............................................................................. 132
Standard transactions ................................................................................. 133
Add Punch ........................................................................................... 133
View Gate Times ................................................................................ 134
Gate Override - Duration .................................................................... 135
Gate Override - Employee .................................................................. 136
Cancel Gate Override .......................................................................... 136
Change Password ................................................................................ 137
Delete Punch ....................................................................................... 137
Contents
View On or Off Premises Employees .................................................138

Global Home Override ........................................................................138
Global Non-Home Override ................................................................139
Pay Code Move Amount .....................................................................140
View Bell Times ..................................................................................141
Ring Bell ..............................................................................................142
Silence Bell ..........................................................................................143
Single Home Employee Restriction Override .....................................144
Single Non-Home Employee Restriction Override .............................145
View Employee Information ...............................................................145
Biometric Templates Report ................................................................146
Smart View transactions .............................................................................148
Pay Code Move Online (Smart View) .................................................148
Schedule Override (Smart View) .........................................................149
Chapter 4: Maintenance Mode Functions
Introduction ................................................................................................154
Initial setup and configuration ...................................................................156
Required settings .................................................................................156
Optional settings ..................................................................................158
Completing the setup ...........................................................................159
Maintenance mode functions .....................................................................160
Accessing and exiting maintenance mode ...........................................160
Cleaning the touchscreen .....................................................................161
Settings .......................................................................................................163
Date and Time .....................................................................................163
Communication Settings .....................................................................164
Audio ...................................................................................................171
Display .................................................................................................172
Remote Access ....................................................................................172
Bar Code Symbology ..........................................................................173
Remote Readers ...................................................................................173
VoIP Settings .......................................................................................174
Advanced ...................................................................................................175
Failure Override ...................................................................................175
Contents
Employee Enroll Count ....................................................................... 176

Non-Enrolled Employees .................................................................... 176
Restart Terminal .................................................................................. 176
Change Maintenance Mode Password ................................................ 177
Remote Debug Mode .......................................................................... 177
Factory Defaults .................................................................................. 178
Delete All Punches .............................................................................. 179
Restore HTTP (non-SSL) ................................................................... 179
Biometric Verification ........................................................................ 180
Biometric Enrollment Tutorial Video ................................................. 181
Calibrate Touchscreen ........................................................................ 181
Reports ....................................................................................................... 182
Software report .................................................................................... 182
File Systems report ............................................................................. 182
Database report ................................................................................... 183
Hardware report .................................................................................. 183
Communication Settings report .......................................................... 184
Network report .................................................................................... 184
Device Status report ............................................................................ 184
Memory report .................................................................................... 185
Ethernet report .................................................................................... 185
Readers report ..................................................................................... 186
Biometric report .................................................................................. 186
Tests ........................................................................................................... 188
Sequential test ..................................................................................... 188
Communications test ........................................................................... 188
Integrated Badge test ........................................................................... 189
Display test .......................................................................................... 190
Tone test .............................................................................................. 190
LED test .............................................................................................. 191
GPIO Output Bits test ......................................................................... 192
Monitor GPIO Inputs test .................................................................... 192
Microphone test .................................................................................. 192
Remote Badge test .............................................................................. 193
Contents
Chapter 5: Error Messages and Troubleshooting

Error messages ...........................................................................................196
Troubleshooting .........................................................................................204
Using the device ..................................................................................204
Using a remote PC ...............................................................................207
Using Device Manager ........................................................................207
Restarting devices ................................................................................207
10
Chapter 1
Overview
Note: If you are configuring the InTouch for the first time, go to Initial setup and
configuration on page 156.
Chapter 1
Overview
Introduction
Kronos InTouch is a data collection device that communicates with the Kronos
host applications. The device collects information that employees enter using a
badge reader, biometric device, or keypad. The host application software collects
data from the devices to track and process labor-related data, generate
management reports, and transfer information to the payroll service.
The InTouch does the following:
Enforces schedules, by controlling when specific employees can swipe in and

swipe out for shifts, meals, and breaks.
Displays accrued vacation, sick time, and messages to individual employees

(depending on the host application).
Provides touchscreen soft keys that enable users to perform transactions such
as labor account transfers, pay code transactions, and Smart View
transactions. The latter allow users to access and interact with current
information that is not resident at the device.
Note: This documentation refers to transactions by their default names. Your

administrator can change these names to conform with your business practices.
12
How InTouch works
How InTouch works

How the device operates with the host application
Administrators: Use the host application to configure employees and
information such as schedules, punch restrictions, and labor accounts. The host
application downloads this information to the device, which uses it to accept or
restrict employee punches.
When employees swipe their badges at the device, the punch information is stored
in the database on the device. The host application collects the stored data and
totals the hours, computes overtime, calculates wages, tracks labor, and generates
reports. If the host application is Workforce Timekeeper, use Device Manager to
define which transactions users can perform, and to monitor the data that the host
application and device exchange.
The device supports SSL encryption so that sensitive information about
employees and their timecards is protected on the Internet.
Cross-punching
Cross-punching allows employees who are not assigned to a device (that is, nonhome employees) to punch at that device.
Administrators: Use Device Manager to enable the cross-punching feature for a
device. Access the General Device Settings building block, and select Allow NonHome Employees, on the Punch Rules tab.
13
Chapter 1
Overview
Modes of operation
InTouch operates in three modes:
Employee
Manager
Maintenance
Each mode has its own set of transactions, depending on the host application that
your organization is using. To access a mode, authorized users can swipe a badge
(Employee, Manager, or Maintenance) or use other methods, as described in this
document.
Throughout this document, the terms manager and supervisor are used
interchangeably.
Employee mode
The device most often operates in employee mode. It accepts punch data that
employees enter using a badge reader or touch screen.
For details about employee mode, see Employee Mode Transactions on page
37.
Manager mode
Manager mode allows authorized users to perform tasks such as editing employee
punches, adding missed employee punches, and viewing employee information.
For details about manager mode, see Manager Mode Transactions on page 79.
Maintenance mode
Maintenance mode allows authorized users to display technical information about
the device, execute diagnostic tests, and define configuration settings.
For details about maintenance mode, see Maintenance Mode Functions on page
153.
14
InTouch features
InTouch features
Labor tracking transactions
Overview
The InTouch can perform labor tracking transactions using labor accounts or cost
centers, which are defined in the host application. Labor accounts comprise one or
more labor levels, which are arranged hierarchically, and constitute a cost center.
Examples include:
programmer/software/engineering
drill press operator/tooling/manufacturing
Administrators: Specify what department or labor level information to send to
each device. The two options are:
Send all department or labor level entry information for all labor levels.
Send one labor level set. A labor level set comprises specific groups of labor
level entries for each labor level. If you configure the device to validate
entries when employees perform labor account transfers, the device accepts
only those labor level entries included in the labor level set.
When employees swipe their badges, the system associates the punch and hours
worked with their home (assigned) labor accountunless they perform a transfer
to another labor account.
Labor level transfers
Administrators: You can configure labor account transfers to work in the
following ways:
Set up the device to prompt for all labor levels or only specified labor levels.
Assign a default entry or no entry to any of the labor level prompts that
appear.
Define a transaction to include a default labor level value that employees

cannot change (there is no prompt for the labor level).
15
Chapter 1
Overview
Define a transaction that has no value for one or more labor levels. This
option creates abbreviated labor level transfers that do not require employees
to enter all labor levels. Prompts for these labor levels display no value. If an
employee does not enter a value for the labor level, the host application
searches for the last labor level entry that the employee transferred to, during
the current shift. If there is no entry, the application uses the corresponding
labor level entry in the employees home labor account.
Assignment transfers
Assignment transfers enable employees to select a complete set of labor level
validated account entries instead of selecting each account individually. This
feature can reduce the number of employee errors and the need for managers to
manually correct invalid transfers.
Using validated accounts ensures that employees cannot enter invalid

combinations of labor level entries.
Organizations can create individual validated account lists for specific

employees, so that each employee can transfer to only valid accounts.
Organizations can create device-specific validated account lists that restrict

transfers to only accounts that are appropriate for a particular location. These
device-specific lists can be used in combination with employee-specific lists
to further reduce account transfer errors.
Administrators: You can configure a device or a group of devices to use either

organizational job transfers or assignment transfers, but not both. To configure
this setting, and to define the set of valid accounts at a device, select Setup >
Device Manager Setup > Application Configuration Settings > Job or
Assignment Settings. To configure specific assignment transfer transactions,
select Setup > Device Manager Setup > Transaction Settings > Jobs or
Assignments.
16
InTouch features
Job tracking transactions

Overview
Job tracking allows an organization to track hours worked by location. It is
available to organizations that use Workforce Timekeeper as the host application.
Unlike labor account tracking, which is payroll-oriented, job tracking is workoriented. A company can, however, implement both types of hours tracking in the
system.
A site can track employee hours by job. If the site maps jobs to its organizational
hierarchy, the jobs are known as organizational jobs. For example, in a hospital, a
registered nurse works a job titled RN1. If the site uses organizational jobs, it can
add location information to the job title, such as Health Care/Hospital A/OR/RN1.
Administrators: Use Workforce Timekeeper to define jobs and assign each
employee to a primary job (the job that the employee regularly performs). You
can configure devices to allow employees to perform transfers to other jobs for
which they are qualified.
Job transfer sets
Administrators:
Use Workforce Timekeeper to create and assign job transfer sets, which
define the jobs that employees can transfer to.
You can load each home employees assigned job transfer set and other
information to a device.
You can use Device Manager to load a specific job transfer set to a device. A
device job transfer set defines the jobs that employees can transfer to. This
feature allows non-home employees to perform job transfers. It can also
confine job transfers to jobs that are near the device.
How job transfers and validation work

Administrators: You can use the host application to configure devices to perform
job transfers in the following ways:
17
Chapter 1
Overview
Configure soft keys to perform automatic job transfers, which are transfers to
jobs that employees cannot change. Use this feature when employees who
punch in at a particular device always transfer to the same limited number of
jobs.
Note:
If employees are assigned to a job transfer set, the job associated with
each soft key that performs a transfer must be part of that transfer set.
Otherwise, the system rejects the job transfer.
If employees are not assigned to a job transfer set and the device does not
contain a job transfer set, the system rejects the job transfer.
Configure a soft key to allow employees to initiate job transfers. In this

configuration, employees select a job from their employee job transfer set or
from a device job transfer set.
At a single device, you can configure a soft key for each kind of job transfer
automatic and employee-initiated.
If employees are assigned to employee job transfer sets and the device is assigned
to a device job transfer set, the jobs to which an employee can transfer depend on
the configuration of the device:
Type of job validation
Type of
employee
By employees
assigned job transfer
set only
By device job
transfer set only
By employee and device job

transfer sets
Home
Can transfer only to jobs in Can transfer only to

their assigned job transfer jobs in the device job
set.
transfer set sent to the
device.
Can transfer only to jobs that are

in both their assigned employee
job transfer set and the device job
transfer set sent to the device.
Non-home
Cannot perform a job

transfer because the
employees assigned job
transfer set is not sent to the
device.
Cannot perform a job transfer

because the employees assigned
job transfer set is not sent to the
device.
18
Can transfer only to

jobs in the device job
transfer set sent to the
device.
InTouch features
Note:
The system shortens the organizational job names in a transfer set, whenever
possible.
For example, a job transfer set contains the following jobs:
Health Care/Hospital A/OR/RN1
Health Care/Hospital A/ICU/Ward/RN1
Health Care/Hospital A/Nursery/RN1
Because all of the job names contain Health Care/Hospital A/, the system
shortens each name to include the last common part (Hospital A) and the
remaining unique parts. The abbreviated list is:
Hospital A/OR/RN1
Hospital A/ICU/Ward/RN1
Hospital A/Nursery/RN1
Employees can manually enter the names of jobs. If the name is not valid,
however, the device does not accept the transaction.
If a non-home employee performs a job transfer (that is, performs a crosspunch), the device cannot validate job entries unless it is assigned to a device
job transfer set.
Administrators: You can allow employees to perform both a job transfer and
a labor level transfer in the same transaction. For example:
If jobs are not mapped to labor level entries, set up the job transfer
transaction to allow employees to transfer to a specific job and labor
account.
To track how grant funds are being used, configure a labor level to
represent the grant. When employees swipe in, they perform a job transfer
and a labor level transfer to the labor level entry that represents the grant.
19
Chapter 1
Overview
Schedule enforcement
Administrators: To configure devices to validate employee punches against their
schedules, use Device Manager. The punch rules contain a setting that enables
schedule enforcement. You can tailor the complexity of schedule enforcement to
meet your business needs. Depending on your system configuration, the devices
can do the following:
Limit how early and late employees can punch in or punch out.
Enable managers to perform punches for employees, and to override punch

restrictions for employees.
Prevent employees from punching in when they are not scheduled.
Enforce meal and break schedules for employees, including minors, to satisfy
state and federal labor laws.
To configure a full array of punch restrictions for the device, see the appropriate
documentation for Workforce Timekeeper and Scheduler (if installed). The
system requires the latter application to enforce meal and break rules for
employees.
Default transactions
Administrators: You can use Device Manager to set up default transactions for
InTouch users. When an employee swipes a badge or enters a badge ID, the data
collection device automatically initiates the transaction that you designate as the
default. Default transactions include punches, labor account transfers, job
transfers, and so on. If you can assign a transaction to a soft key, you can assign it
to a badge swipe or badge ID entry as a default transaction.
You can assign default transactions to home and non-home employees, and to local
and remote readers. If you assign a default transaction to an internal reader, it also
applies to the external reader.
When the default transaction for a home employees badge swipe is a punch, you
can assign a different default transaction for a badge ID entry. For example, if a
group of home employees routinely change job assignments when they start a
shift, you can set the default transaction to a Job Transfer for a start-of-shift badge
read.
20
InTouch features
The types of default transactions are:
Home employee default
Home employee shift start
Home employee IN during shift
Home employee shift end
Non-home employee default
Transaction persistence
If the host application is Workforce Timekeeper, an administrator can configure it
to repeatedly apply an employees pay code edits and transfers to the employees
record, for each scheduled work day. The transaction persists until the employee
or manager (on the employees behalf) performs a punch, edit, or transferat the
device or using the host application. The repeating transaction generates amounts
(for pay code edits) or punches (for transfers), based on the employees daily
schedule.
A pay code edit is persistent when both of the following are true:
The employee is assigned to a schedule.
Workforce Timekeeper is configured to repeat the pay code edit on days that
the employee works.
A labor account transfer or work rule transfer is persistent when both of the
following are true:
The employee is assigned to a schedule.
The employees assigned pay rule is configured to repeat labor account

transfers or work rule transfers on days that the employee works.
If Workforce Timekeeper automatically generates punches based on an

employees schedule, and a persistent transaction is in effect for that employee,
the persistent transaction takes precedence.
21
Chapter 1
Overview
Soft key schedules

Administrators: For each device, you can use Device Manager to create soft key
schedules, during which certain device transactions are not available to
employees. For example, during periods when many employees punch in or punch
out, you can de-activate the View Totals or View Current Schedule soft keys. Each
soft key schedule can contain up to eight time intervals for each day of the week.
Language support
The InTouch includes pre-installed, translated versions of the user interface and
error messages. The device currently supports the following languages:
English (U.S)
Chinese (Simplified)
Chinese (Traditional)
Dutch
French (France)
French (Canada)
German
Italian
Japanese
Korean
Polish
Portuguese (Brazil)
Spanish (Mexico)
Administrators: You can translate the user interface into other languages, or
customize the text in any of the supported languages. For details, see the Guide to
Translating and Customizing the InTouch Interface.
Depending on which version of Device Manager you are using, you can provide
employees with access to one or more translated versions of the interface. For
additional information, see the Device Manager System Administrator Guide.
22
InTouch features
Single language support

Administrators: If you are using Device Manager 6.1.x, the device can display
the interface in only one language. Select the language in: Setup > Device
Manager Setup > General Device Settings > Device Interaction, and in Setup
> Device Manager Setup > Soft Key Settings.
Multi-language support
Administrators: If you are using Device Manager 6.2.x or higher, the device can
display the interface in one or more of the supported interface languages. Select
Setup > Device Manager Setup > Device Language Settings. You designate one
of these languages as the default interface language. Assign the Device Language
Settings to your General Device Settings and your Soft Key Settings.
Note: The Device Language Settings do not control Smart View transaction
pages. Smart View pages appear in the language specified in the Device Manager
server.
Employees: To perform a transaction in a different language, select a language
from the language bar. The home page and the subsequent transaction pages
appear in the selected language. Complete and submit the transaction. The
Employee home page reappears and reverts to the default language.
Note: When a user who is in manager mode or maintenance mode chooses a
different language, it remains in effect for all transactions during the current logon
sessionunless the user selects another language.
23
Chapter 1
Overview
Using badges
Integrated readers
The InTouch is equipped with one of the following integrated or internal badge
readers:
HID Proximity
EM Proximity
MIFARE/DESFire smart card or iCLASS smart card
Bar code
Magnetic stripe
If the device is equipped with a proximity or smart card reader, hold the badge
within one inch of the timeclock, as shown in the following illustration.
24
Using badges
If the device is equipped with a bar code reader or a magnetic stripe reader, swipe
the badge through the reader to perform transactions.
If the device reads the badge successfully, the LED flashes green, and the speaker
emits a tone. If the badge read is unsuccessful, the LED flashes red, the speaker
emits a different tone, and an error message appears on the screen. Wait until the
message times out or tap the X to close the message. Then re-attempt the badge
read.
Remote readers
Remote or external readers (for example, Wiegand Proximity) are available, as an
option. For more information, see your Kronos Representative.
25
Chapter 1
Overview
Navigation
Home page
The following illustration is an example of the employee home page.
Administrators: You can use Device Manager to configure the employee or
manager home page to display only the date and time. In addition, you can
configure the size and shape of the soft keys, how they are labeled, and the
number of them that appear on each page. For more information, see the Device
Manager System Administrator Guide.
Interface standards:
26
Tap the blue arrows to scroll through the soft keys.
The circles at the bottom of the page indicate the number of soft key screens.
The blue-filled circle indicates which screen in the series you are viewing.
Navigation
Tap the appropriate soft key to perform the transaction.
Depending on the how the device is configured, one or more languages can
appear at the top right portion of the page, in the language bar. To perform a
transaction in a language other than the default, tap the appropriate language
(use the blue arrows to scroll through the list). See Multi-language support
on page 23.
Home and Menu keys
The front of the device contains two keys. The Home key (bottom right) returns
users to the respective employee mode, manager mode, or maintenance mode
home page. The Menu key (bottom left) allows authorized users to access the
following:
27
Chapter 1
Overview
Maintenance Mode: Opens the maintenance mode home page.
Biometric Enrollment Tutorial Video: Runs an instructional video about how

to enroll employees for biometric verification or identification using the
Kronos Touch ID option. See Biometric transactions: Kronos Touch ID on
page 83.
Clean Touchscreen: See Cleaning the touchscreen on page 161.
Sample transaction page
28
Task button colors:
Yellow indicates the active task.
Blue indicates a completed task, or one that is available. For example, in

the previous illustration, you can tap the Edit Date or Edit Time soft
keys to modify those entries.
Gray indicates a task that you can access only if you complete a
prerequisite task.
Navigation
Use the blue arrows below the task buttons to scroll through them.
The menu on the right contains information related to the active task. Use the
blue arrows to view the menu items. When you make a selection, the task
button displays your choice with a check mark.
Tap the keypad icon (bottom right) to access the keypad and enter text.
Numeric keypad
The Clear key clears your entire entry.
29
Chapter 1
Overview
Alphanumeric keypad
30
The Shift key works as a toggle.
The Clr key clears your entire entry.
The number on the right side of the text box indicates how many more
characters you can enter.
To close the keypad without saving, tap the X.
Navigation
Calendar
The selected date is orange.
The calendar defaults to the current date, which is outlined in black. If you tap
another date, the current date remains outlined in black.
Use the blue arrows to scroll through the months.
31
Chapter 1
Overview
Device status icons

One or more status icons can appear below the logo on the home page. They
provide information or indicate a problem that requires intervention by an
administrator.
Battery backup
Indicates that the data collection device has lost power and is operating on battery
backup. Check the plugs, connections, and so on.
Global Home Override
Indicates that a manager has performed the Global Home Override transaction,
which overrides schedule and punch restrictions for home employees. This icon
appears for the entire duration of the override.
32
Device status icons
Global Non-Home Override
Indicates that a manager has performed the Global Non-Home Override

transaction, which allows non-home employees to punch at restricted times. This
icon appears for the entire duration of the override.
Low disk space
Indicates that the disk free space has fallen below the low disk space threshold.
When this condition occurs, the Compress Database feature automatically
reclaims unused, allocated space within the embedded InTouch database. This
process also results in freeing disk space, because it decreases the overall database
file sizes.
In addition, if InTouch detects a disk full condition, the Compress Database
function automatically runs during the clean-up process. If the device is
performing transactions slowly, compressing the database can improve
performancewhen the issue is caused by database fragmentation.
33
Chapter 1
Overview
Network communications error
Indicates that the device is failing to communicate with Device Manager, or with a
Smart View server, which can reside on a different machine. Check the Ethernet
connections.
System maintenance required
Indicates that the average memory usage, CPU load, or both have exceeded the
thresholds. Contact your administrator.
Uncollected offline Smart View transactions
Indicates that the Activities server is down, and there are uncollected offline
Smart View transactions. Contact your administrator to restart the server.
34
Customizing the user interface
Customizing the user interface

For details about performing these tasks, see the Device Manager System
Administrator Guide.
Logo
Administrators: Use Device Manager to add your company logo to the home
page. First, import your company logo to the device. Select Setup > Device
Manager Setup > Import Device Logo Files. Then, add your logo by selecting
Setup > Device Manager Setup > General Device Settings > Theme and Logo.
Screen saver
Administrators: Use Device Manager to add a screen saver URL to the
timeclock.
To configure the URL and the wait time, select Setup > Device Manager Setup >
General Device Settings > Device Interaction. You must also add the URL to
the applications trusted servers list. Select Setup > Device Manager Setup >
Trusted Servers List.
Scrolling messages
Administrators: Use Device Manager to configure one or two messages to
periodically appear at the bottom of the page.
Select Setup > Device Manager Setup > General Device Settings > Device
Interaction.
35
Chapter 1
Overview
Employee photos
Administrators: Use Device Manager to add employee photos to the
confirmation pages that appear after many InTouch transactions. Only home
employees photos can appear on timeclocks.
Select Setup > Device Manager Setup > Device Configuration Profile>
Employee Photo Data.
36
Chapter 2
Employee Mode Transactions
Chapter 2
Introduction
Use employee mode to perform activities such as a simple punch, a labor transfer,
or a work rule transfer. When the InTouch is in employee mode (the default
mode), you initiate a transaction by tapping the appropriate soft key.
The following sections describe how to perform employee mode transactions. All
procedures assume that you are using a badge.
Note: At the conclusion of many transactions, a Review page appears. Tap Back
to make changes, or tap Submit to save your data. The instructions in this chapter
assume that you are ready to Submit; they do not explicitly mention the Back
option, when it is available.
For optional entries, such as Comment Code or Job, you can select <Leave
Blank>.
38
Introduction
Biometric scanning
Data collection devices that include the Kronos Touch ID or Kronos Touch ID
Plus option can validate your identity based on a finger (or biometric) scan. This
option offers three types of biometric scanning: biometric verification, biometric
identification, and biometric identification with badge ID.
Biometric verification requires you to swipe your badge or enter your badge
ID before you scan a fingeron a timeclock that is configured for biometric
verification.
Biometric identification requires you to perform only a finger scanon a

timeclock that is configured for biometric identification.
Biometric identification with badge ID requires you to swipe your badge or

enter your badge ID before you scan a fingeron a timeclock that is
configured for biometric identification.
Before you can use biometric scanning to perform transactions, your manager
must enroll you for biometrics.
Managers: For details about enrolling employees for biometric scanning, see
Biometric transactions: Kronos Touch ID on page 83 or Biometric
transactions: Kronos Touch ID Plus on page 114.
Standard transactions
Standard transactions use information that resides at the device.
Administrators: Use Device Manager to configure the following options for
standard transactions. For details, see the Device Manager system administrator
guide.
Enable biometric verification or biometric identification for home employees.

Go to Device Manager Setup > General Device Settings > Punch Rules >
General. To enable biometric identification, select the Enable Biometric
Identification check box. To enable biometric verification, clear the check
box.
Enable biometric verification for non-home employees (that is, to enable

cross-punching).
39
Chapter 2
Go to Device Manager Setup > General Device Settings > Punch Rules >
Non-Home Employees. Select Allow Non-Home Employees and Enable
Biometric Validation.
Note: Employees cannot cross-punch using biometric identification.
Enforce biometric verification (that is, to require employees to enroll for

biometrics before performing transactions that use biometrics).
Go to Device Manager Setup > Application Configuration Settings Editor
> Application Options. Select Enforce Biometric Verification. Go to
People Editor > Biometrics, and enable the setting Biometric Employee for
the appropriate employees.
Enable biometric verification for all standard transactions.

Go to Device Manager Setup > Application Configuration Settings Editor
> Application Options. Select Enable biometric verification for all
transactions. Employees who are enrolled for biometrics can then use
biometric verification or biometric identification for all of the standard
transactionsthat is, those that result in timecard entries, and others such as
View Punch Status, View Current Schedule, and View Future Schedule.
Note: You cannot enable biometric scanning for only selected standard
transactions. The Device Manager setting that enables biometric verification or
biometric identification applies to all standard transactions that can result in
timecard entries. If you select Enable biometric verification for all
transactions, you enable biometrics for all of the standard transactions.
Smart View transactions
Smart View transactions use information that resides on the host application
database.
Administrators: You can enable biometric scanning for individual Smart View
transactions. Go to Device Manager Setup > Smart View Transaction Editor.
Select Prompt for Employee Badge and Biometric Verification. The Smart
View transaction allows biometric scanning for home employees who are enrolled
in biometrics. Non-home employees can also use biometric scanning for the
Smart View transaction, provided that you enabled non-home employees to
perform biometric scanning for standard transactions.
40
Standard (or local) transactions use information that is stored in the device. The
following standard employee transactions are included with the InTouch.
Punch
Note: If your administrator has configured a punch as the default transaction for a
badge swipe, this soft key may not be available. For more information, see
Default transactions on page 20.
Use the Punch transaction to punch in or punch out.
1. Tap Punch.
2. Swipe your badge or enter your badge ID and tap Enter.
Employee message notification
Your administrator can configure the InTouch to notify you, when you punch, that
you have unread e-mail in your Workforce Timekeeper Inbox. You can then view
your messages, such as a Timecard Approval, without initiating the Read
Messages (Smart View) transaction. For details, see Read Messages (Smart
View) on page 69.
If message notification is enabled and you have unread e-mail, a button labeled
You have messages appears on the punch confirmation page. It includes the
quantity of unread e-mail messages.
41
Chapter 2
1. Tap the You have messages button. The Read Messages transaction opens.
2. For security purposes, swipe your badge, scan your finger, or enter your badge
ID and tap Enter.
3. Tap the appropriate message to view its contents.
Administrators: Use Device Manager to enable employee message notification.
Select Setup > Device Manager Setup > General Device Settings > Punch
Rules. For details, see the Device Manager system administrator guide.
Gate Entry
The Gate Entry transaction allows you to unlock a door or turnstile without
affecting your punch status.
1. Tap Gate Entry.
42
Work through Meal
Your administrator can configure the host application to automatically deduct time
for meals and breaks. That is, you do not have to punch out or punch in for meals
and breaks. If the application is configured in this way, the Work Through Meal
transaction allows you to override the automatic deduction for meals or breaks.
1. Tap Work Through Meal.
Delayed Labor Transfer
Use the Delayed Labor Transfer transaction to enter a labor account transfer that
occurred in the past or that will occur in the future.
1. Tap Delayed Labor Transfer.
3. Select the date. You can enter a date up to 29 days before or after the current
date.
43
Chapter 2
4. Enter the time and tap Enter.

5. Depending on how your system is configured, you can select one or more
labor levels. For example:
Work Order
Item Number
Product
Cost Center
Job
Department
Division
6. (Optional) Depending on how your system is configured, select one of the

following:
Job
Assignment
7. (Optional) Select a Comment Code.

8. Tap Submit.
Enter Tips
Use the Enter Tips transaction to record your tips.

1. Tap Enter Tips.
44
3. Enter the tip amount

Work Order
Item Number
Product
Cost Center
Job
Department
Division

following:
Job
Assignment
7. Tap Submit.
Labor Transfer
Use the Labor Transfer transaction to apply the time you work to a labor account.
The device can prompt you for up to seven labor levels, depending on how the
system is set up.
1. Tap Labor Transfer.
45
Chapter 2

Work Order
Item Number
Product
Cost Center
Job
Department
Division

following:
Job
Assignment

6. Tap Submit.
Job or Assignment Transfer
Use the Job or Assignment Transfer transaction to assign a job other than the
primary job to the shift that you are beginning.
1. Tap Job or Assignment Transfer.
46

3. Select a Job.
Work Order
Item Number
Product
Cost Center
Job
Department
Division

6. Tap Submit.
Delayed Job or Assignment Transfer
Use the Delayed Job or Assignment Transfer transaction to enter a job transfer
that occurred in the past or that will occur in the future.
1. Tap Delayed Job or Assignment Transfer.
3. Select a Job.
4. Select the date. You can enter a date up to 29 days in the past or in the future.
47
Chapter 2

Work Order
Item Number
Product
Cost Center
Job
Department
Division

8. Tap Submit.
Edit Hours
Use the Edit Hours transaction to associate an amount of time with a pay code.
You can add hours to, or subtract hours from a pay code. Use this feature to enter
non-productive time (for example, sick, vacation, or personal time) when you are
unable to punch in and punch out. The prompts that appear depend on how the
transaction is set up in the host application. The following procedure lists all
possible prompts.
1. Tap Edit Hours.
48
4. Enter the number of hours and tap Enter.
5. (Optional) Select a pay code.
Note: Whether you can enter a pay code or must accept a default pay code
depends on which host application you are using and how the transaction is
configured. If you enter a pay code, the device does not validate the entry.
Work Order
Item Number
Product
Cost Center
Job
Department
Division
7. (Optional) Select a Job.

8. Tap Submit.
Edit Money
Use the Edit Money transaction to associate a positive or negative money amount
with a pay code.
49
Chapter 2
The prompts that appear depend on how your administrator set up the transaction
in the host application. The following procedure lists all possible prompts.
1. Tap Edit Money.
3. Select the date. You can enter a date up to 29 days before or after the current
date.
5. Enter the amount of money and tap Enter.
6. (Optional) Select a pay code.
Note: Whether you can enter a pay code or must accept a default pay code
depends on which host application you are using and how the transaction is
configured. If you enter a pay code, the device does not validate the entry.
Work Order
Item Number
Product
Cost Center
Job
Department
Division
8. (Optional) Select a Job.

9. Tap Submit.
50
Review Punches
Use the Review Punches transaction to view past punches at this device only. The
device defaults to the past 12 hours, unless the host application is configured
differently (maximum is 72 hours).
1. Tap Review Punches.
2. Swipe your badge or enter your badge ID and tap Enter. The punch
transactions appear.
Start Work Rule Transfer
Use the Start Work Rule Transfer transaction to associate the time that you are
about to work with a specific activity.
1. Tap Start Work Rule Transfer.
3. Select the Device Work Rule.
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Chapter 2
Work Order
Item Number
Product
Cost Center
Job
Department
Division

following:
Job
Assignment

7. Tap Submit.
End Work Rule Transfer
Use the End Work Rule Transfer transaction to associate an end time with a
specific activity that you just completed.
1. Tap End Work Rule Transfer.
52
Work Order
Item Number
Product
Cost Center
Job
Department
Division

following:
Job
Assignment

6. Tap Submit.
View Current Schedule
When you are punched in for a shift, use the View Current Schedule transaction to
display its start and end times, including breaks and meals. If you are not punched
in for a shift, this transaction does not show schedule information.
1. Tap View Current Schedule.
53
Chapter 2
3. Tap a scheduled day to view details.

4. Tap Close.
View Future Schedule
Use the View Future Schedule transaction to display the start and end times for
upcoming shifts, including breaks and meals.
Depending on the settings in the host application, the device can display up to 14
shifts. For example, if you have a 14-day schedule, and 10 days of that schedule
have elapsed, the device displays the schedule for the remaining 4 days.
1. Tap View Future Schedule.
2. Swipe your badge or enter your badge ID and tap Enter. Your scheduled
shifts appear.
View Punch Status
Use the View Punch Status transaction to view information about your last punch.
54
1. Tap View Punch Status.

2. Swipe your badge or enter your badge ID and tap Enter. Information about
your last punch appears.
View Totals
Note: This transaction differs from View Totals Online (Smart View) on page
68. The View Totals Online transaction accesses current information directly from
the host database. The View Totals transaction accesses the totals information that
was last downloaded to the device.
Use the View Totals transaction to display hour or monetary amount totals in pay
codes for a specific employee, categorized by job. This transaction allows you to
view accrued information, such as vacation time, sick time, and the flextime
balance.
1. Tap View Totals.
Administrators: Use the host application to display up to seven pay code totals
on the device.
55
Chapter 2
Call for Assistance
Administrators: Use Device Manager to set up the contacts that employees can
call. Select Setup > Device Manager Setup > Assistance Contacts Lists. To
assign a contacts list to a device, use the General Device Settings building block
(Setup > Device Manager Setup > General Device Settings). The Call for
Assistance transaction also requires you to configure the VoIP Settings, which are
in maintenance mode (see VoIP Settings on page 174).
When you encounter a problem at the device, use the Call for Assistance
transaction to contact your manager, help desk, or whoever your administrator has
added to the Assistance Contacts List, in the host application.
1. Tap Call for Assistance.
3. Tap the appropriate contact. The device displays the status of the call, as it
connects.
4. To end the call, tap End Call. If the line is busy, tap Retry or End Call.
56
Video Playback
Administrators: Use Device Manager to configure one or more short videos on

the device. Select Setup > Device Manager Setup > General Device Settings >
Punch Rules. For each video, you create a custom Smart View transaction.
Use the Video Playback transaction to view a company educational or training
video.
1. Tap Video Playback.
3. Tap the Play button.
Note: To exit from full-screen mode, tap anywhere on the screen.
4. At the conclusion of the video, tap Exit.
57
Chapter 2
The following table defines the video control buttons.

Control
Description
Play
Pause
Rewind
Forward
Turn volume on
Increase volume
Decrease volume
Turn volume off
58

Unlike standard transactions, Smart View transactions do not rely on information
stored in the InTouch. Smart View transactions allow you to do the following:
Perform transactions that obtain information directly from the host

application database.
Enter transactions at the device and submit the information directly to the host
application database.
Transaction information and data entry screens are HTML pages that you access
using a Web address (URL).
Use the System Settings portion of Workforce Timekeeper to specify the
following information. This information controls the formatting of time and
duration values in Smart View transaction screens.
The login user name associated with the device (by default, InTouchUser).
The default display profile associated with the user name.
The following table describes the Smart View transactions that are available when
you are working in employee mode. For instructions about assigning these
transactions to soft keys, refer to the Device Manager system administrator guide.
Smart View Transaction
Notes
Approve Timecard
These transactions are available only when you are using

Workforce Timekeeper as the host application.
Justify Exception
New Request
Pay Code Edit Online
View Accruals Online
View Schedules Online
View Timecard Online
View Totals Online
Request for Time Off
View Messages
These transactions are available only when you are using

Workforce Timekeeper and Process Manager as the host
applications.
59
Chapter 2
Administrators: You can create custom Smart View transactions for your
employees. For more information, see the Device Manager System Administrator
Guide.
Approve Timecard (Smart View)
Use the Approve Timecard transaction to review and approve the timecard for a
specific pay period. The device displays an hourly view of the timecard (start
time, end time, and shift totals). The timecard shows actual punch times even if
the host application is configured to perform punch rounding. You can also use
this transaction to revert an approved timecard to its unapproved state.
You can perform this transaction only if your assigned time entry method in the
host application is hourly. The hourly time entry method requires employees to
enter start and stop shift times in their timecards.
1. Tap Approve Timecard.
2. Swipe your badge or enter the badge ID and tap Enter.
3. Select the appropriate period.
If your timecard does not appear, one of the following may have occurred:
60
You did not enter start and stop shift times for the pay period. The message
No transactions found appears.
You are not assigned the hourly time entry method in the host application. The
message Project view is not supported at this device appears.
A manager has already approved the timecard. You cannot retract the
approval.
Justify Exception (Smart View)
The Justify Exception transaction allows employees to select one or more duration
pay codes to justify missing time. Missing time exceptions typically occur when
an employee punches in late, leaves early, or is absent.
The Justify Exception transaction is available only when the Auto-Resolved
Exceptions feature is configured in the host application.
1. Tap Justify Exception.
3. Select an exception from the list.
4. Select the pay code with which you are justifying the exception.
5. Enter the amount of time.
6. (Optional) To justify the exception with additional pay codes, repeat steps 4
and 5, as necessary.
7. Tap Review.
8. Tap Submit.
Note: If you tap the confirmation page before it times out, the list of
exceptions reappears. The system identifies each resolved exception with a
green check mark.
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Chapter 2
New Request (Smart View)
Use the New Request transaction to request a pay code (for example, time off for
vacation or personal time).
Requesting time off in days
This type of time off request is in increments of whole days, not hours.
1. Tap New Request.
3. Select the time off request type.
4. Select Days.
5. Enter the start date of the request.
6. Enter the end date of the request. To request one day, enter the same date as
the start date.
7. Select the Pay Code.
Requesting time off in hours
This type of time off request is in increments of hours, not whole days.
1. Tap New Request.
3. Select the time off request type.
4. Select Hours.
62
5. Enter the start date of the request.

6. Enter the start time of the request.
7. Enter the amount, in hours.
Request for Time Off (Smart View)
Use the Request for Time Off transaction, to request time off, such as vacation or
personal time. The transaction initiates a business process in the host application,
which requires action by a manager. Employees can use the View Messages
transaction (see Read Messages (Smart View) on page 69) to determine the
results of their requests.
1. Tap Request for Time Off.
3. Check your accrual balances.
4. (Optional) Enter a Comment Code.
5. Select the Leave Type.
6. Select the From Date.
7. Select the To Date.
8. Enter the number of hours of time off for each day.
Note: If you specified a range of days, the number you enter is the number of
hours per day.
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Chapter 2
9. Tap Submit.
Pay Code Edit Online (Smart View)
Use the Pay Code Edit Online (Smart View) transaction to associate an amount of
time with a pay code. You can enter a positive or negative number of hours or
days to the pay code. Use this feature to enter non-productive time when you are
unable to punch in and out (for example, sick, vacation, or personal time). The pay
codes that are available depend on your configuration in the host application.
1. Tap Pay Code Edit Online.
3. Select the pay code.
6. Do one of the following:
Enter a duration, in hours.
Enter the number of days.
7. Tap Submit.
64
View Accruals Online (Smart View)
Use the View Accruals Online transaction to view current totals of accrued time,
such as vacation, personal, and sick time. The totals are accurate as of the time
that you perform the transaction. Accrual totals information includes the accrual
code name, type, and period ending balance. You can also view projected accrual
totals as of a specific date.
1. Tap View Accruals Online.
3. Select the end date of the period you are viewing. You can enter a date in the
past or the future.
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Chapter 2
View Schedules Online (Smart View)
Use the View Schedules Online transaction to display your scheduled shifts for
the next 14 days, including today. The information includes the job, labor account,
or work rule transfers associated with the shifts. If no job, labor account, or work
rule appears with a shift, employees work their assigned job, labor account, or
work rule.
1. Tap View Schedules Online.
2. Swipe your badge or enter your badge ID and tap Enter. Your schedule
appears.
3. Tap a scheduled day to view details.
66
4. Tap Close.
View Timecard Online (Smart View)
The View Timecard Online transaction displays a timecard in an hourly view

(start time, end time, and shift totals) for each day in the selected pay period. Only
employees whose assigned time entry method is hourly can perform this
transaction. The hourly time entry method requires employees to enter start and
stop shift times in their timecards, using the host application.
1. Tap View Timecard Online.
2. Swipe your badge or enter your badge ID and tap Enter. Information about
your last punch appears.
3. Select the time span.
Previous Pay Period
Current Pay Period
Next Pay Period
Today
Yesterday
Week to Date
Last Week
4. Tap a day. An exclamation point icon indicates that there is an exception.
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Chapter 2
The timecard shows actual punch times, even if the host application is
configured to perform punch rounding. An E indicates an exception, such
as a missed punch.
View Totals Online (Smart View)
The View Totals Online transaction differs from View Totals on page 55, which
accesses totals information that was last downloaded to the device.
Use the View Totals Online transaction to view hours totals for various time
frames, including the previous pay period and week-to-date. The totals are
accurate as of the time that you perform the transaction.
1. Tap View Totals Online.
3. Select the time span.
68
Previous Pay Period
Current Pay Period
Next Pay Period
Today
Yesterday
Week to Date
Last Week
Tap the plus sign (+) to view details. Totals information is organized by location,
and by job within each location. An (x) indicates that the employee performed a
job transfer to the current job.
Read Messages (Smart View)
Use the Read Messages transaction to read messages that managers send you.
These messages are the same ones that appear in your Workforce Timekeeper
Inbox. Messages include meeting announcements and responses to requests for
time off.
1. Tap Read Messages.
3. Tap the appropriate message to view its contents.
Scanning Smart View transactions using bar codes

Administrators: You can enable users (in employee mode or manager mode) to
perform Smart View transactions by scanning bar codes, instead of tapping soft
keys on the device. Users can scan a single bar code to enter data in multiple
fields. To implement this feature, use Code 128 symbology to create bar codes for
start transactions, submit transactions, and separator characters.
Note: You must program your scanner to decode Code 128 symbology. For
detailed configuration instructions about your scanner, see the manufacturers
documentation.
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Chapter 2
Configuring activities and soft keys

1. Select Setup > Activity Setup > Form Builder. For example, duplicate form
90002 (Activity Start). On the Form Builder page, the configuration options
for multi-level activity codes are as follows:
Entry field options
Bar code data
Required: The user must enter a Enter a separator and a value, or a separator and
value or accept the default.
no value.
Optional: The user can enter a
value or leave the field blank.
Enter a separator and a value, or a separator and

no value.
Read-only: The user can view Do not enter a separator or a value.

the value, but not change it. The
device displays the
corresponding default value.
Hidden: The field does not
appear. The device uses the
corresponding default value.
Do not enter a separator or a value.
2. Assign the form to your soft key setting. Select Setup > Device Manager
Setup > Soft Key Settings. For example, soft key 08.
3. Initialize InTouch.
4. Configure the activity codes. Select Setup > Activity Setup > Activities.
For example:
Activity codes for activity Level 1: 101 and 102
70
Defining a separator character

A separator is a character (for example, a forward slash), that is inserted between
data characters in a bar code. There is no default separator. To define the
separator, perform the following steps:
1. Select Setup > Device Manager Setup > General Device Settings > Free
Form XML.
2. Use the following format to enter the XML code in the General Device
Settings Editor:
<set>
<Configuration>
<UserAccess>
<Rules BarCodeFieldDelimitor="0xnn"/>
</UserAccess>
</Configuration>
</set>
where:
0x are the characters zero and lowercase x.
nn is the ASCII code for the separator character. For example, 0x2F is the
ASCII forward slash character, and 0x09 is the ASCII tab character.
Note:
InTouch can process the specified separator in a bar code for Smart View
transactions only. If the device is not processing a Smart View transaction, it
interprets the separator as a data character.
If no data precedes a separator character in a bar code, that data field remains
blank. If the separator character is scanned after the last data field is
populated, no action is taken.
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Disabling a separator character

To disable the separator (so that InTouch no longer recognizes any character as a
separator):
1. Select Setup > Device Manager Setup > General Device Settings > Free
Form XML.
2. Remove any XML code for BarCodeFieldDelimitor, in the General
Device Settings Editor.
Note: If, after you disable the separator, you scan the separator character in a
Smart View data field, InTouch interprets it as a data character. The device
attempts to populate the data field with the separator.
Creating a start transaction soft key bar code

The start transaction bar code has the following format:
STXSKnnETX
where:
STX is the ASCII code for the start of the transaction.
SK are the ASCII characters S and K (for soft key).
nn are the ASCII characters that represent the soft key number for the
selected InTouch transaction. Valid values are 0128. To view the current soft
key settings, select Setup > Device Manager Setup > Soft Key Settings.
ETX is the ASCII code for the end of the transaction.
72
Creating a submit transaction soft key bar code

The submit transaction bar code has the following format:
STXSUB-ETX
where:
STX is the ASCII code for the start of the transaction (Ctrl-B).
SUB- are the ASCII characters S, U, B, and hyphen.
ETX is the ASCII code for the end of the transaction (Ctrl-C).
Note: InTouch can process the submit transaction bar code for Smart View
transactions only. If the device is not processing a Smart View transaction, it
interprets the submit transaction bar code as data characters, and an error message
might appear.
Creating data bar codes

Creating a single bar code for a single data value
You can create a bar code to scan an individual activity code or labor level (for
example, 101).
Creating a single bar code for multiple data values
The data you configure in your bar code depends on the separator character,
activity codes, and activity form options that you select.
The examples in this section use the following data:
Transaction type: Activity Start
Soft key number: 08
Separator: forward slash (/)
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Chapter 2
Example 1: The Activity Form definition includes required and optional fields,
with and without default values:
Activity Level 1: required, with no default value.
Activity Level 2: required, with default value 202.
Activity Level 3: optional, with no default value.
Objective
Bar code data
Data on screen
Enter values for all fields,

and override the default
value for Level 2.
101/201/301/401
101/201/301/401
Data submitted
to server
Level 1: 101
Level 2: 201
Level 3: 301
Level 4: 401
Enter values for Levels 1,

3, and 4, and accept the
default value for Level 2.
101//301/401
101/202/301/401
Level 1: 101
Level 2: 202
Level 3: 301
Level 4: 401
Example 2: The Activity Form definition includes read-only and hidden fields:
Activity Level 1: required, with default value 102.
Activity Level 2: read-only, with default value 202.
Activity Level 3: hidden, with default value 302.
Note:
74
Read-only fields appear on the screen, but cannot be edited. Do not add data
or a separator to the bar code.
Hidden fields do not appear on the screen. Do not add data or a separator to
the bar code.
Optional fields are editable. To leave an optional field blank, add a separator
but no data to the bar code.
Objective
Bar code data
Override the required

101/401
value, and enter a value for
Level 4.
Data on screen
Data submitted
to server
Level 1: 101
Level 1: 101
Level 2: 202
Level 2: 202
Level 4: 401
Level 3: 302
Level 4: 401
Override the required

value, and do not enter a
value for Level 4.
101/
Level 1: 101
Level 1: 101
Level 2: 202
Level 2: 202
Level 4:
Level 3: 302
Level 4:
Accept all of the default

values, and enter a value
for Level 4.
/401
Level 1: 102
Level 1: 102
Level 2: 202
Level 2: 202
Level 4: 401
Level 3: 302
Level 4: 401
Example: Scanning an Activity Smart View transaction

Note: Scan the start transaction bar code only when you are in the employee mode
or manager mode home pages. Otherwise, InTouch interprets the characters in the
bar code as data characters, and an error message might appear.
1. Scan the start transaction bar code. For example, STXSK08ETX, where 08
represents the Activity Start soft key.
The soft key that corresponds to the Activity Start transaction does not have to
appear on the device when you are scanning the bar code. For example, you
can successfully scan the bar code for soft key 08 when the home page is
displaying soft keys 0916.
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Chapter 2
Note: If you scan a bar code that does not contain the proper sequence of
characters, the following error message appears: Unrecognized badge
format [NGT 02-01]. If you scan a bar code in which there is no
transaction assigned to the specified soft key, the following error message
appears: Soft key nn is not assigned (where nn is the soft key
number).
2. Scan your badge (or swipe it).
3. Scan the bar code for the three activity codes. For example, 101/201/301.
4. Scan the submit transaction bar code. For example, STXSUB-ETX. You can
scan the submit transaction bar code at any stage of the transaction. There is
no need to first access the Review page.
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Activities transactions
Activities transactions
Administrators: To enable employees to perform Activities transactions, use
Workforce Timekeeper and Activities as the host applications. You can assign
Activities transactions to soft keys using Device Manager.
Note:
Each transaction refers to an HTML form (created using Transaction Builder

in Activities) that has its own URL.
When an employee taps a soft key, the device calls the URL and displays the
form on the screen.
When the transaction is completed, the device sends the information to the
Activities database. If the network is unavailable, the device stores the
transaction and sends it when the network recovers.
If the host application server is offline when an employee initiates a

transaction, the device displays a default HTML form associated with the
transaction. The employee completes the form and the device stores the
information. When the host application server comes back online, the device
sends the transaction information to the application database.
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Chapter 2
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Chapter 3
Manager Mode Transactions
Chapter 3
Introduction
You use manager mode to perform transactions for employees. Transactions
include adding punches, adjusting pay code hours, and overriding restrictions.
Caution: Performing manager mode transactions can affect data that the device
has already sent to payroll for processing.
Administrators: Use Device Manager to set up access to manager mode. You can
configure a device to include one or more employee mode transactions while the
device is in manager mode. For information about Employee mode transactions,
see Employee Mode Transactions on page 37.
Note: At the conclusion of many transactions, a summary of the data you entered
appears. Tap Back to make changes, or tap Submit to save your data. The
instructions in this chapter assume that you are ready to Submit; they do not
explicitly mention the Back option, when it is available.
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Accessing manager mode
Accessing manager mode

You access manager mode by using a Supervisor (or Manager) badge, or an
Employee badge whose badge ID is assigned as a Manager badge, in the host
application.
Note: If the device is in manager mode and is idle for a specified time span
without user input, it automatically exits manager mode and returns to employee
mode. Your administrator sets the amount of idle time, using the host application.
Using a Supervisor badge

Note: Supervisor badges are sold separately. For more information, see your
Kronos Representative.
To access manager mode:
1. Swipe your Supervisor (S) badge or enter the badge ID and tap Enter.
2. Enter your manager mode password and tap Enter.
Note: The default password is 00000. To change the password at the device,
use the Change Password transaction. See Change Password on page 137. If
it is not available, your administrator can assign the Change Password
transaction to a soft key using the host application. The supervisor password
that you set at a device applies only to that device.
3. To log out of manager mode, tap Logout.
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Chapter 3
Using an Employee badge
Use the Manager Login transaction to access manager mode, when the following
conditions are met.
You are enrolled in Workforce Timekeeper as an employee with a Manager

license.
The device allows you to use an Employee badge to access manager mode.
1. Tap Manager Logon.

3. Enter your manager mode password and tap Enter.
4. To log out of manager mode, tap Logout.
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Biometric transactions: Kronos Touch ID

If you are using the Kronos Touch ID option, the Enroll Employee and Unenroll
Employee transactions are available. These transactions also require some
configuration in Device Manager. For details, see the Device Manager System
Administrator Guide.
Templates
The Enroll Employee transaction creates a template for an employees finger. A
template is a mathematical representation of a fingertip that is stored on the
InTouch device, in an encrypted format. The Kronos Touch ID technology does
not store actual fingertip images. Furthermore, the mathematical representations
of the fingertips cannot be used to re-create the original images.
Each employee can enroll two fingersa primary finger and, if required, a
secondary finger. InTouch uses these templates to perform biometric verification
or biometric identification when employees perform a fingerscan. Biometric
verification requires an employee to swipe a badge or enter a badge ID before
scanning a finger. Biometric identification requires only a fingerscan. You can
enroll an employee for both biometric verification and biometric identification.
However, an individual InTouch device can support only one type of biometric
validation at a time.
A timeclock can store 4,000 verification templates or 500 identification templates
(the latter are larger). The number of templates is based on the number of fingers
that are enrolled, not the number of employees. Kronos therefore recommends
that, for a given device, up to 2,000 biometric verification employees enroll two
fingers each; or up to 250 biometric identification employees enroll two fingers
each.
To determine the current capacity of a device, run the Biometric report. See
Biometric report on page 186.
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Chapter 3
Terminology
Nail joint
Cuticle
Finger core
First knuckle
Finger core
A finger contains a pattern of ridges, with typically one innermost ridge that
curves in on itself, near the center. This area is called the finger core. In the
following illustrations, the finger core is identified by a green dot:
Arches (plain and tented)
Loops (singular and twin)
84
Whorls and central pocket loops
For best results, first view the biometric enrollment tutorial video; press the Menu
key on the front of the device (see Home and Menu keys on page 27). Enroll a
small group of employees to familiarize yourself with the process, and keep future
enrollment groups as small as practical. Before you attempt live enrollments,
instruct employees to practice the lock, drop, and hold methodwhile InTouch is
idle.
Lock, drop, and hold method

In this documentation, the technique for successfully enrolling a finger is referred
to as the lock, drop, and hold method.
Sensor border
Sensor
Ridge-lock
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Chapter 3
Lock
Slide your finger along the ridge-lock, without touching the sensor, until the first
knuckle rests on the ridge-lock. Sliding the finger along the ridge-lock helps to
dissipate electrostatic discharge that can adversely affect the biometric device.
Note: When you rest your first knuckle on the ridge-lock, your nail joint should
extend slightly past the white border of the sensor. This position ensures that your
finger core is at the center of the sensor. If your finger is small, however, the nail
joint might not extend past the border of the sensor while the first knuckle is
resting on the ridge-lock. In this case, slide your first knuckle slightly past the
ridge-lock so that the nail joint crosses the white border of the sensor.
86
Drop
Drop your finger flat onto the surface of the sensor, with your finger core in the
center of the sensor, and your finger in contact with the white border of the sensor.
Apply moderate pressure. If you apply too much pressure, the finger ridges can
flatten out and produce a smudged image. If you apply too little pressure, the
sensor might not detect your finger. In either case, a Poor enrollment can result. In
addition, do not rotate the finger after you have placed it on the sensor.
Hold
Hold your finger on the sensor until the LED flashes, and then promptly remove
it. Green indicates a Good enrollment; orange indicates a Fair enrollment; red
indicates a Poor enrollment.
The Enroll Employee transaction requires the participation of both the manager
and the employee.
To enroll an employee for biometric verification, go to Biometric

verification on page 88.
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Chapter 3
To enroll for an employee for biometric identification, go to Biometric

identification on page 100.
Biometric verification
To enroll an employee for biometric verification, perform the following steps:
1. Tap Enroll Employee.

2. Swipe the employees badge or enter the badge ID, and tap Enter.
The Biometric Enrollment Wizard guides employees through the enrollment
process.
Select Finger to Enroll (biometric verification)
Note: To view an instructional video about biometric enrollment, tap the Video
Tutorial button.
88
Tap the button that corresponds to the finger you are enrolling. A check mark
indicates a finger that you have previously enrolled. Use the index, middle, or ring
finger. Enroll the thumb or pinky only if you cannot successfully enroll the other
fingers. If you do tap the thumb or pinky, a warning message appears.
Capture Fingerscan (biometric verification)
Note: Ensure that your finger is clean and not too dry.
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Chapter 3
Directly face the timeclock so that you can comfortably place your finger on the
sensorwithout having to awkwardly extend your arm or hand. Use the lock,
drop, and hold method (for details, see Lock, drop, and hold method on page
85):
Lock: Slide your finger forward and along the ridge-lock, without touching
the sensor area.
Drop: Drop your finger onto the surface of the sensor, and apply moderate
pressure.
Hold: Hold your finger on the sensor until the LED flashes, and then
promptly remove it.
When the biometric device detects a scan, the timeclock displays the following
information:
90
Quality ScoreA measure of the useful data that the sensor detected in the
fingerscan. Some fingers have ridges, scars, or other characteristics that can
lower the quality score.
Content ScoreThe relative amount of information that the sensor detected.

Smaller fingers and poor finger placement result in lower content scores.
Range: 0100.
ThresholdA measure of how closely an employees live fingerscan must

match the stored enrollment template. For biometric verification, there are
three threshold settings: Normal, Low, and None, which are configured in
Device Manager (Setup > Device Manager Setup > General Device
Settings > Punch Rules).
The following table describes the icons associated with the scan results:
Icon
Description
Indicates a Good quality score, or content score.
Note: The threshold always receives a Good score.
Indicates a Fair quality score or content score.
Indicates a Poor quality score, or content score.
The following examples of scan results include the recommended user actions.
Note: You can configure InTouch to add the core locator to the fingerscan
images during the biometric verification enrollment process (for examples of this
feature, see Biometric identification on page 100). Or, you can configure
InTouch to not display employee fingerscans at all during biometric verification.
For information about these settings, see your Kronos Representative.
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Chapter 3
Good Enrollment
Result
Action
Good Enrollment
The Confirm Fingerscan screen appears. Go to

Confirm Fingerscan (biometric verification) on page
96.
(Quality and Content Scores

are 60 or greater.)
92
Fair Enrollment
Result
Action
Fair EnrollmentRetry
Suggested
Tap one of the following:
(Quality Score is 4059, or

Content Score is 2059.)
Change FingerGo to Select Finger to Enroll

(biometric verification) on page 88.
RetryGo to Capture Fingerscan (biometric
verification) on page 89.
Accept BestThis option allows you to accept a Fair
Enrollment for this employee. Go to Confirm
Fingerscan (biometric verification) on page 96.
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Poor Enrollment
94
Result
Action
Poor Enrollment
(Quality Score is less than 40, or

Content Score is less than 20.)

Accept Best (not pictured)If, after at least three
enrollment attempts, the employees best result is a
Poor Enrollment, the Accept Best button appears.
This option allows you to accept a Poor
Failure
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Chapter 3
Result
Action
Failure
The core of your finger was not

detected.

Accept BestIf, after at least three enrollment
attempts, the employee has obtained a Fair
Enrollment or a Poor Enrollment, the Accept Best
button appears. This option allows you to accept a
Fair or Poor enrollment for this employee. Go to
Confirm Fingerscan (biometric verification) on
page 96.
Confirm Fingerscan (biometric verification)

Re-scan the same finger that you used in the Capture Fingerscan step. The device
compares the previously captured fingerscan image (or template) with your
current live fingerscan.
96
The following table describes the possible results of the enrollment test:
Result
Action
Accepted
If you have enrolled only one finger, the system prompts you to
enroll another finger. You can enroll a secondary finger or reenroll your primary finger. Go to Select Finger to Enroll
If you have already enrolled two fingers, or you decline to enroll
another finger, the enrollment process is completed.
Managers: The system prompts you to enroll another employee.
No fingerscan
detected

RetryGo to Confirm Fingerscan (biometric verification) on
page 96.
Change FingerGo to Select Finger to Enroll (biometric
Failed

RetryThe system instructs you how to reposition your finger
for a better scan. Go to Confirm Fingerscan (biometric
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Chapter 3
Managers: If the employees enrollment test fails three consecutive times, the
following results page appears:
To change the threshold settingfor the current employee onlytap one of the
following:
Normal
Low
None
Go to Confirm Fingerscan (biometric verification) on page 96.

Note: A lower threshold allows a wider variance between the enrollment template
and the live fingerscan. This adjustment increases the chance that the device will
accept the employees test results. However, a lower threshold also increases the
chance that the device will incorrectly accept another employees finger. If you
set the threshold to None, you ensure that the device will accept the employees
test results.
To allow the employee to enroll a different finger, tap Enroll Different Finger.
Go to Select Finger to Enroll (biometric verification) on page 88.
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Troubleshooting (biometric verification)

Result
Possible causes
Your finger is too dry.
You are not applying enough pressure on the
sensor.
Note: Fingerscan quality can vary by finger.
Attempt to enroll an alternate finger.
Your finger is too moist.

You are applying too much pressure on the
sensor.
Your finger is not clean.
The sensor is not clean.
Note: Fingerscan content can vary by finger.
Your finger core is completely outside the
borders of the sensor.
Your finger is not touching the sensor border.
Your finger ridges are worn, scarred, or do not
have enough details for biometric verification.
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Chapter 3
Biometric identification
Note: Biometric identification supports only home employees.
To enroll an employee for biometric identification, perform the following steps:

2. Swipe the employees badge or enter the badge ID and tap Enter.
process.
Select Finger to Enroll (biometric identification)
Note: To view an instructional video about biometric enrollment, tap the Video
Tutorial button.
100
Tap the button that corresponds to the finger you are enrolling. A check mark
indicates a finger that you have previously enrolled. Use the index, middle, or ring
finger. Enroll the thumb or pinky only if you cannot successfully enroll the other
fingers. If you do tap the thumb or pinky, a warning message appears.
Capture Fingerscan (biometric identification)
Note: Ensure that your finger is clean and not too dry.
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Chapter 3
Directly face the timeclock so that you can comfortably place your finger on the
sensorwithout having to awkwardly extend your arm or hand. Use the lock,
drop, and hold method (for details, see Lock, drop, and hold method on page
85):
Lock: Slide your finger forward and along the ridge-lock, without touching
the sensor area.
Drop: Drop your finger onto the surface of the sensor, and apply moderate
pressure.
Hold: Hold your finger on the sensor until the LED flashes, and then
promptly remove it.
When the biometric device detects a scan, the timeclock displays the following
information:
102
Quality ScoreA measure of the useful data that the sensor detected in the
fingerscan. Some fingers have ridges, scars, or other characteristics that can
lower the quality score.
Content ScoreThe relative amount of information that the sensor detected.

Smaller fingers and poor finger placement result in lower content scores.
Range: 0100.
Core PlacementIndicates whether the core of the finger was in the middle
of the sensor. Score: Good or Poor.
ThresholdA measure of how closely an employees live fingerscan must

match the stored enrollment template. For biometric identification, Device
Manager automatically sets the threshold to High. You cannot change this
setting.
The following table describes the icons associated with the scan results:
Icon
Description
Indicates a Good quality score, content score, or core placement.
Note: The threshold always receives a Good score.
Indicates a Fair quality score or content score.
Note: The core placement never receives a Fair score.
Indicates a Poor quality score, content score, or core placement.
The following examples of scan results include the recommended user actions.
The circular target indicates where the finger core should be placed on the sensor
(it is always in the same position). The plus sign (or core locator) indicates where
the finger core was actually placed on the sensor. If the sign is green, the Core
Placement is Good; if it is red, the Core Placement is Poor.
Note: You can configure InTouch to not display employee fingerscans during the
biometric identification enrollment process. For information about this
configuration setting, see your Kronos Representative.
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Good Enrollment
Result
Action
Good Enrollment
The Confirm Fingerscan screen appears. Go to

Confirm Fingerscan (biometric identification) on
page 110.
(Quality and Content Scores are

60 or greater. Core Placement is
Good.)
104
Fair Enrollment
Result
Action
Fair EnrollmentRetry
Suggested
(Quality Score is 4059, or

Content Score is 2059. Core
Placement is Good.)

(biometric identification) on page 100.
identification) on page 101.
Accept BestThis option allows you to accept a Fair
Fingerscan (biometric identification) on page 110.
Note: You can lower the Quality Score threshold to 25 (from 40), to make it easier
for biometric identification employees to achieve a Fair Enrollment. For
information about this configuration setting, see your Kronos Representative.
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Poor Enrollment
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107
Chapter 3
Result
Action
Poor Enrollment
(Quality Score is less than 40, or

Content Score is less than 20, or
Core Placement is Poor.)

RetryIf the Core Placement is Poor, the system
instructs you how to reposition your finger for a
better scan. Go to Capture Fingerscan (biometric
Accept Best (not pictured)If an employee
obtains at least three consecutive Poor Enrollment
results, the Accept Best button appearsprovided
that at least one of the Poor Enrollment results is
due solely to a Poor Core Placement. That is, both
the Quality and Content scores must be at least
Fair. Under these conditions, you can accept a Poor
Fingerscan (biometric identification) on page
110.
Note: You can configure InTouch to not display
the Accept Best button, under these conditions.
For information about this setting, see your Kronos
Representative.
Accept Best (not pictured)If an employee obtains at least three consecutive

Poor Enrollment results, the Accept Best button appears. Do one of the following:
If at least one of the Poor Enrollments has Quality and Content scores that are Fair
or better, you can accept a Poor Enrollment for this employee. Go to Confirm
If none of the Poor Enrollments had at least Fair Quality and Content scores, a
warning appears. Go to Biometric identification with badge ID on page 111.
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Note: You can configure InTouch to not display the Accept Best button, under
any conditions. For information about this setting, see your Kronos
Representative.
Failure
Result
Action
Failure
The core of your finger was not

detected.

Accept BestIf, after at least three enrollment
attempts, the employee has achieved a Fair result or
a Poor result, the Accept Best button appears
provided that the Quality and Content scores are at
least Fair. This option allows you to accept a Fair or
Poor enrollment for this employee. Go to Confirm
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Chapter 3
Confirm Fingerscan (biometric identification)

Re-scan the same finger that you used in the Capture Fingerscan step. The device
compares the previously captured fingerscan image (or template) with your
current live fingerscan.
The following table describes the possible results of the enrollment test:
Result
Action
Accepted
If you have enrolled only one finger, the system prompts you to
enroll another finger. You can enroll a secondary finger or reenroll your primary finger. Go to Select Finger to Enroll
If you have already enrolled two fingers, or you decline to enroll
another finger, the enrollment process is completed.
Managers: The system prompts you to enroll another employee.
To enroll another employee for biometric identification, remain in
the Enroll Employee transaction. That is, do not allow the system
to time out to the employee or manager home page, while you are
enrolling multiple employees.
No fingerscan
detected

RetryGo to Confirm Fingerscan (biometric identification) on
page 110.
Failed

RetryThe system instructs you how to reposition your finger
for a better scan. Go to Confirm Fingerscan (biometric
110
Biometric identification with badge ID

Biometric identification with badge ID is designed for employees who attempt to
enroll for biometric identification, but whose fingerscans consistently result in
Poor Enrollments. When an employee obtains at least three consecutive Poor
Enrollments, and none have at least Fair Quality and Content scores, a warning
appears:
The employee has three options:

Retry: Attempt to enroll the same finger for biometric identification. Go to
Capture Fingerscan (biometric identification) on page 101.
Change Finger: Attempt to enroll a different finger for biometric identification.
Go to Select Finger to Enroll (biometric identification) on page 100.
Continue: The system enrolls this employee for biometric verification only. The
employee cannot enroll this finger for biometric identification. Go to Confirm
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The Biometric identification with badge ID feature thus allows organizations to

use InTouch devices for biometric identification for the majority of its
employeesthat is, those employees who can achieve Good or Fair Enrollments
by using a fingerscan only. For those few employees who can only achieve Poor
Enrollments, this feature permits them to use the device by swiping a badge (or
entering the badge ID) and then scanning a finger.
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Troubleshooting (biometric identification)

Result
Possible causes
Your finger is too dry.
You are not applying enough pressure on the
sensor.
Note: Fingerscan quality can vary by finger.

You are applying too much pressure on the
sensor.
The sensor is not clean.
Note: Fingerscan content can vary by finger.
Your finger core is not centered on the sensor.
Follow the on-screen instructions for
repositioning your finger.
Your finger core is completely outside the

borders of the sensor.
Your finger is not touching the sensor border.
Your finger ridges are worn, scarred, or do not
have enough details for biometric
identification.
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Biometric transactions: Kronos Touch ID Plus

If you are using the Kronos Touch ID Plus option, the Enroll Employee and
Unenroll Employee transactions are available. These transactions also require
some configuration in Device Manager. For details, see the Device Manager
system administrator guide.
Templates
The Enroll Employee transaction creates a template for an employees finger. A
template is a mathematical representation of a fingertip that is stored on the
InTouch device, in an encrypted format. The fingerscan device uses a composite
of three different images of an employees fingertip to create the template. The
Kronos Touch ID Plus technology does not store actual fingertip images.
Furthermore, the mathematical representations of the fingertips cannot be used to
re-create the original images.
Each employee can enroll two fingersa primary finger and, if required, a
secondary finger. InTouch uses these templates to perform biometric verification
or biometric identification when employees perform a fingerscan. Biometric
verification requires an employee to swipe a badge or enter a badge ID before
scanning a finger. Biometric identification requires only a fingerscan.
Note: Biometric identification supports only home employees.
The fingerscan device can enroll a maximum of 5,000 employees and 10,000
templates. If you attempt to enroll an employee after this limit is reached, an error
message appears.
To determine the current capacity of a device, run the Biometric report. See
Biometric report on page 186.
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Note: Kronos Touch ID Plus enrollment templates and existing Kronos Touch ID
enrollment templates are incompatible with each other. Employees who enrolled
using Kronos Touch ID, must re-enroll using Kronos Touch ID Plus, in order to
use the new option.
Terminology
Cuticle
Finger core
Finger core
A finger contains a pattern of ridges, with typically one innermost ridge that
curves in on itself, near the center. The fingerscan device uses the unique
characteristics of a fingertips ridges to construct the template.
Arches (plain and tented)
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Loops (singular and twin)
Whorls and central pocket loops
Managers: Before you attempt to enroll employees, practice enrolling yourself

several times, and observe how finger placement, pressure, and moisture affect the
scan results. Then enroll a small group of employees to familiarize yourself with
the process. Keep future enrollment groups as small as practical.
sensor
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Place your finger on the sensor with your cuticle at its center.
cuticle in center of
sensor
Enroll Employee
To enroll an employee for biometric validation:

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process.
Managers: If the employee is already enrolled, the system offers you the
option of re-enrolling the employees primary or secondary finger. See Reenroll employee on page 129.
Select Finger to Enroll
On the Select Finger to Enroll screen, tap the button that corresponds to the finger
you are enrolling. A check mark indicates a finger that you have previously
enrolled. In order of preference, select your index finger, middle finger, or thumb.
Enroll your ring finger or pinky only if you cannot successfully enroll the other
fingers. If you do tap the ring finger or pinky, a warning message appears; you can
then continue or change the finger.
Note: Ensure that your finger is clean, and not too dry.
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Capture Fingerscan
The system prompts you to place your finger on the sensor.
Directly face the timeclock so that you can comfortably place your finger on
the sensorwithout awkwardly extending your arm or hand.
Position your finger core above the center of the sensor.
Place your finger flat on the sensor. Do not twist, rotate, or slide your finger
while it is on the sensor.
Apply firm, even pressure. If you apply too little pressure, the sensor might
not detect your finger. If you apply too much pressure, the image might be too
dark. In either case, the enrollment can fail.
Hold your finger on the sensor until the image frame turns green, the LED
flashes green, and the timeclock emits a tone; then remove it.
Administrators: You can disable the tone using Device Manager.
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The system grades the scan as Good, Fair, or Poor, and prompts you to re-scan the
same finger.
Administrators: When an employee places a finger on the sensor, the timeclock

displays a live image of the fingertip. The image helps the employee position the
fingertip on the sensor to achieve a Good enrollment. You can, however, disable
this feature and substitute a static image of a finger. For details, see the Device
Manager system administrator guide.
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If your finger is not positioned correctly, the system instructs you to reposition it
for a successful scan, as in the following illustration.
Note: If the system directs you to reposition your finger, do not slide the finger
into place. Rather, lift your finger from the sensor and then re-place the finger in
the recommended position.
When instructed, re-scan the same finger. Repeat the Capture Fingerscan process
until you have obtained three scans. The system uses the three images to create a
single template.
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The results pages for the three scans include the following information:
Parameter
Description
Quality Score
A measure of the useful data that the sensor detected in the

fingerscan. Some fingers have indistinct ridges, scars, or
other characteristics that can lower the quality score. The
system uses the following scale:
Good: 60 or greater
Fair: 4059
Poor: 39 or less
Content Score
Ignore this value.
Threshold
A measure of how closely an employees live fingerscan

must match the stored enrollment template. There are four
threshold settings: High, Normal, Low, and None.
The results pages vary, depending on the enrollment score: Good, Fair, or Poor.
Good Enrollment
After a few seconds, this screen times out. Go to Confirm Fingerscan.
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Fair Enrollment
Do one of the following:
Tap Retry. Return to Capture Fingerscan. Re-scan the same finger, and try
to achieve a Good enrollment.
Tap Change Finger. Return to Select Finger to Enroll and select a different
finger.
If you have tried enrolling each finger, without achieving a Good Enrollment,
tap Accept Best. Go to Confirm Fingerscan.
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Poor Enrollment
Note: A low Quality score might indicate that your finger is too dry. Moisten it
using the PreScan fingertip enhancer pad.
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to achieve a Good enrollment.
finger.
If you have tried enrolling each finger, without achieving a Good Enrollment,
tap Accept Best. The following screen appears.
If you tap Continue, and thereby accept a Poor enrollment, you can use only
biometric verification or biometric identification with badge ID at the timeclock.
That is, you must first swipe a badge or enter a badge ID before scanning the
finger that you enrolled. Go to Confirm Fingerscan.
For more information, see Biometric identification with badge ID.
Confirm Fingerscan
At the Confirm Fingerscan screen, re-scan the same finger that you used in the
Capture Fingerscan step. The biometric device compares the previously captured
fingerscan image (or template) with your current live fingerscan.
The following sections describe the possible results of the enrollment test.
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Accepted
If you have enrolled only one finger, the system prompts you to enroll another,
secondary finger.
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Yes: Return to Select Finger to Enroll, and select another finger.
No: The enrollment process is completed.
Failed
to achieve an Accepted enrollment test.
finger.
Managers: If the employee fails the enrollment test three consecutive times, on a
timeclock that is configured for biometric verification, the following screen
appears:
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Note: The employee should first attempt to successfully enroll any finger, by
tapping Enroll Different Finger, before you consider lowering the threshold.
A lower threshold allows a wider variance between the enrollment template and
the live fingerscan. This adjustment increases the chance that the device will
accept the employees test resultsbut it also increases the chance that the device
will incorrectly accept another employees fingerscan. Furthermore, if you lower
the threshold from High, these templates will be ineligible for biometric
identificationbut they can be used for biometric verification or biometric
identification with badge ID. If you set the threshold to None, the device will
always accept the employees test result, regardless of its quality. When you lower
the threshold setting at this screen, it applies to the current employee only.
Biometric identification with badge ID
Biometric identification with badge ID is designed for employees who attempt to
enroll for biometric identification, but whose fingerscans are consistently Poor.
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The Biometric identification with badge ID feature thus allows organizations to

use InTouch devices for biometric identification for the majority of its
employeesthat is, those employees who achieve Good or Fair enrollments can
identify themselves by using a fingerscan only. For those few employees who can
only achieve Poor enrollments, this feature permits them to use the device by
swiping a badge (or entering the badge ID) and then scanning a finger.
Managers: After you complete the enrollment process for an employee, the
system prompts you to enroll another employee.
Re-enroll employee
Managers: You can re-enroll an employee whose enrollment scores are
unsatisfactory. In this example, the employee is re-enrolling her secondary finger,
which achieved only a Fair enrollment.
2. Swipe the employees badge or enter the badge ID and tap Enter. The
following screen appears.
3. Tap Yes.
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4. Tap Secondary. The check mark indicates the primary finger that the
employee enrolled.
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5. Instruct the employee to select any other finger as the secondary.

6. Go to Capture Fingerscan to continue the enrollment process.
Troubleshooting
Result
Possible cause
Dark image
You are applying too much pressure.

The sensor is not clean. Wipe the sensor with a soft cloth
dampened with water or diluted dishwashing liquid. Let the
sensor dry before resuming enrollments. Do not use
disinfectant wipes, alcohol, or abrasive cleaners on the
sensor.
Screen reads Press

harder.
You are not applying enough pressure.

Your finger is too cold. Fingers that are at room temperature
scan best. Rub your hands together.
Your finger is too dry. Use the PreScan fingertip enhancer
pad or apply hand moisturizer.
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Unenroll Employee
The Unenroll Employee transaction removes an employees template from the

timeclock. It revokes the employees ability to punch using a fingerscan.
1. Tap Unenroll Employee.
2. Swipe the employees badge or enter the employees badge ID, and tap Enter.
3. Tap Yes.
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Standard (or local) transactions use information that is stored in the device. The
following standard manager transactions are included with the InTouch.
The instructions for all manager mode transactions assume that you are already in
manager mode.
Add Punch
Use the Add Punch transaction to add a missing punch for an employee, or to edit
punch information. You cannot change the date or time of an existing punch.
However, you can delete the punch (see Delete Punch on page 137) and then
add a punch with a new date or time.
You can perform this transaction for 29 days before or after the current date,
which is considered day 0.
1. Tap Add Punch.
3. Select the date.
Work Order
Item Number
Product
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Cost Center
Job
Department
Division

following:
Job
Assignment
8. Tap Submit.
Note: Midnight (enter as 00:00) is the first minute of a day; 11:59 P.M. (enter as
23:59) is the last minute of a day.
View Gate Times
Administrators: You can connect a timeclock to a door latch, to control

employee access to a locked building or room. Use Device Manager to do the
following:
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Configure the timeclock to accept gate entry punches from home employees
and non-home employees.
Connect a remote badge reader to a device that is configured for gate entry.
You can install the reader outside the door to the building that houses the
device. The default transaction for the reader is Gate Entry.
Configure the device to interpret a badge read as either of the following:
Entry onlySet up a soft key to perform this transaction.
Entry and a simple in-punch or out-punch for a shiftThe punch can also
be subject to schedule enforcement and biometric verification or
identification.
Set up the gate schedules for a device. A gate open schedule is a period when
a door is unlocked, and employees can access an area without swiping their
badges. A gate off schedule is a period when the gate remains locked, even if
an employee performs a transaction that would otherwise unlock the gate.
Managers: Tap View Gate Times to review the gate open and gate off schedules
for a device.
Gate Override - Duration
Use the Gate Override - Duration transaction to open a door for a specified time
spanwithout requiring employees to swipe a badge. This feature is useful when
you are not restricting access to an area.
1. Tap Gate Override - Duration.
2. Enter the Open Duration, in minutes. Maximum amount: 10,080 (or 7 days).
3. Tap Submit. The door unlocks to allow unrestricted entry.
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Gate Override - Employee
Use the Gate Override - Employee transaction to open a door for a specific
employee. This feature is useful when the device cannot read an employees
badge, or when the employee has forgotten the badge.
1. Tap Gate Override - Employee.
Cancel Gate Override
The Cancel Gate Override transaction cancels a Gate Override - Duration

transaction.
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Change Password
When you are using a Supervisor badge to enter manager mode, the Change
Password transaction is available.
1. Tap Change Password.
2. Enter the current password.
3. Enter the new password and tap Enter.
4. Re-enter the new password.
Note: The new password applies to all Supervisor badges, but only to the device
where you performed this transaction.
Delete Punch
Use the Delete Punch transaction to delete an improperly entered employee

punch. You can enter a date up to 30 days before or after the current date.
1. Tap Delete Punch.
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3. Select the date.
5. Tap Submit.
View On or Off Premises Employees
Use the View On or Off Premises Employees transaction to view a list of home
employees who are currently on or off the premises.
1. Tap View On or Off Premises Employees.
2. To view the employees who are on or off the premises, tap the appropriate
arrow.
Global Home Override
Administrators: For information about punch interpretation rules, see the Device
Manager System Administrator Guide.
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Use the Global Home Override transaction to override schedule and punch
restrictions for home employees when unusual circumstances occur. For example,
if there is inclement weather, this feature enables home employees to punch out
early.
1. Tap Global Home Override.
2. Tap Enable.
3. Enter the duration of the override (use the hh:mm format) and tap Enter. The
maximum value is 99:59.
4. Tap Submit. For the entire duration of the override, the system displays an
icon below the logo on the employee and manager home pages. See Global
Home Override on page 32.
Note: To disable an override, tap Global Home Override and then tap Disable.
Global Non-Home Override
Use the Global Non-Home Override transaction to temporarily or indefinitely

allow non-home employees to punch at restricted times. For example, this feature
enables non-home employees to punch out early because of inclement weather.
1. Tap Global Non-Home Override.
2. Tap Enable.
3. Enter the duration of the override (use the hh:mm format). The maximum
value is 99:59.
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4. Tap Submit. For the entire duration of the override, the system displays an
icon below the logo on the employee and manager home pages. See Global
Non-Home Override on page 33.
Note: To disable an override, tap Disable in step 2.
Pay Code Move Amount
Use the Pay Code Move Amount transaction to move an employees hours from
one pay code to another. The prompts that appear depend on how your
administrator set up the transaction in the host application. The following
procedure lists all possible prompts.
Note: The following procedure assumes that the option to transfer to another job
is available. If the transaction does not allow job transfers, Enter Badge is the
last prompt that appears.
1. Tap Pay Code Move Amount.
2. Enter the employees badge ID and tap Enter.
3. Select the date.
5. Select the From Pay Code.
6. Enter the hours and tap Enter.
7. Select the To Pay Code.
8. Enter the hours and tap Enter.
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9. Depending on how your system is configured, select a From Labor Levels

from one or more of the following:
Work Order
Item Number
Product
Cost Center
Job
Department
Division

following:
Job
Assignment
12. Tap Submit.
View Bell Times
If a device is connected to a bell, organizations can schedule the bell to ring at

specific times, such as the start of a break. Bell schedules include primary bells
and optional warning bells. Primary bells signal the start of a transaction; warning
bells signal the approach of a transaction (for example, the start of a shift).
To review the bell schedules, tap View Bell Times.
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Administrators: Use Device Manager to configure bell schedules, including the

following parameters:
The days and times that the primary bell rings.
The length of time that the primary bell rings.
The length of time before the primary bell rings that the warning bell rings.
The length of time that the warning bell rings.
Ring Bell
Use the Ring Bell transaction to ring the bell at unscheduled times, such as during
an emergency.
1. Tap Ring Bell.
2. Enter the Duration of the ring, in seconds.
3. Tap Enter.
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Silence Bell
Use the Silence Bell transaction for either of the following reasons:
To prevent the bell from ringing as scheduled, for a specified duration.
To silence a bell that is ringing.
1. Tap Silence Bell.

2. Enter the Duration (in seconds) that the bell is silent. If you enter 0, the bell is
silent for an indefinite period.
3. Tap Enter.
Note: To disable the silencing of the bell so that it will ring later as scheduled,
perform this transaction again and specify a duration other than 0.
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Single Home Employee Restriction Override
When unusual circumstances occur, use the Single Home Employee Restriction
Override transaction to override schedule and punch restrictions for a specific
home employee. For example, you can allow an employee to start or leave work
earlier than scheduled.
In the Number of Credits step, enter the number of times that an employee can
punch. This step allows you to extend the override to an employee for a longer
duration.
1. Tap Single Home Employee Restriction Override.
3. Enter the number of credits (99 or fewer) and tap Enter.
When a restriction override is enabled, a small icon appears near the upper right
corner of the idle screen (in Employee, Manager, or Maintenance mode).
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Single Non-Home Employee Restriction Override
Use the Single Non-Home Employee Restriction Override transaction to enter a

punch for a non-home employee when there is a Global Restriction in effect. You
can perform this transaction for several employees in succession.
1. Tap Single Non-Home Employee Restriction Override.
3. Swipe the next employees badge or enter the badge ID and tap Enter.
4. Continue in this manner until you have included all of the appropriate
employees.
When a restriction override is enabled, a small icon appears near the upper right
corner of the idle screen (in employee, manager, or maintenance mode).
View Employee Information
The View Employee Information transaction displays a set of data for a specific
employee.
1. Tap View Employee Information.
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2. Swipe the employees badge or enter the badge ID and tap Enter. The
following information appears:
General
Schedules
Punch Restriction Credits
Message Assignments
Accruals
Biometric Enrollment status (Enrolled or Not Enrolled)
Biometric Templates Report
Run this report to view a list of some or all of the biometric templates that are
stored in the biometric device.
1. Tap Biometric Templates Report.
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To view all of the templates, tap All. Go to step 5.
To view only templates that have low scores or other problems, tap
Problem. Continue to the next step.
3. Select the search criteria. Tap the appropriate soft key and tap Yes.
Moderate Enroll
Poor Enroll
No Threshold
Thumb or Pinky
Improper Placement
Bad Enroll
Note: For details about these terms, see Biometric transactions: Kronos
Touch ID on page 83.
4. Tap Review.
5. Tap Submit to view the results.
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The following Smart View transactions are available when you are working in
manager mode. For more information, see Smart View transactions on page 59.
Pay Code Move Online (Smart View)
Note: This transaction is available only when you are using Workforce
Timekeeper as the host application.
Use the Pay Code Move Online transaction to move a positive or negative amount
of time from one pay code to another. The pay codes that are available depend on
how you are configured in the host application.
1. Tap Pay Code Move Online.
3. Select the date.
5. Select the pay code that you are moving hours from.
6. Enter the number of hours and tap Enter.
7. Enter the pay code that you are adding hours to.
9. Tap Submit.
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Schedule Override (Smart View)
Note: This transaction is available only when you are using Workforce
Timekeeper and Scheduler as the host applications.
The Schedule Override transaction allows you to edit shifts at the device
without using Scheduler. The host application validates these revisions against the
punch interpretation rules that apply to you. If the changes are rejected, an error
message appears. If the changes are accepted, the revised schedule is saved to the
host application database. The host application then sends the revised schedule
back to the device, which accepts or rejects the punches.
To begin the Schedule Override transaction:
1. Tap Schedule Override.
The Schedule Override screen displays up to three scheduled shifts. If you are
working when you perform this transaction, the current shift is included. If
you do not have a schedule, no shifts appear, and the tab reads 0 Schedule
Items.
To add a shift, go to Adding shifts on page 150.
To edit a shift, go to Editing shifts on page 150.
To delete a shift, go to Deleting shifts on page 151.
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Adding shifts
Note: The Schedule Override transaction does not allow you to add shifts that
comprise more than one segment.
1. Tap Add Shift.
2. Select the start date of the shift.
3. Enter the start time and tap Enter.
4. Select the end date of the shift.
5. Enter the end time and tap Enter.
8. Tap Submit.
Editing shifts
1. Select a shift.
2. Tap Edit.
3. Select the start date of the shift.
4. Enter the start time and tap Enter.
5. Select the end date of the shift.
6. Enter the end time and tap Enter.
9. Tap Submit.
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Deleting shifts
1. Select a shift.
2. Tap Delete.
4. Tap Submit.
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Chapter 4
Maintenance Mode Functions
Chapter 4
Introduction
Maintenance mode allows you to display technical information about the InTouch,
perform configuration tasks, and execute diagnostic tests. These tests can help you
troubleshoot hardware malfunctions.
If you or your Kronos Representative cannot diagnose a particular hardware
problem, return the device to Kronos. See the guide for returning the InTouch.
Caution: Before you disassemble the device, use the host application to collect all
of the data that is stored on it.
The number of available options depends on the type of device you are using:
Standard model or Slim Profile model. The deeper, Standard model (see
illustration) enables you to install more options, such as an external reader or
back-up battery.
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Introduction
Important: The application software for the device resides on the SD (Secure
Digital) card, which is in the unit. Removing, copying, or altering the SD card
voids your warranty.
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Initial setup and configuration

This section describes how to initially set up and configure a new data collection
device. These instructions apply to a typical setup. The procedure can vary
depending on which options are installed and which features your organization is
using.
Some configuration tasks, such as defining which transactions users can perform
at the device, require you to use Device Manager. In addition, many of the settings
that you configure on the device must match the corresponding settings in Device
Manager. These settings are identified throughout this chapter. For more
information, see the Device Manager System Administrator Guide.
Note: For details about assembling and mounting the device, see the InTouch
installation guide.
Required settings
The following steps apply to all setup scenarios:
1. Power up the device.
If the device times out during the initial setup, you can re-access maintenance
mode in two ways: swipe a Maintenance badge; or open the device and press
the maintenance mode button on the main board, which is on the inside front
cover (see button in the following illustration). To remove the front cover,
use the security wrench that was shipped with the device. You must press and
hold the button for four seconds.
Note: Button enables you to restart the device, when the system is not
responding. Press and hold the button for four seconds.
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Note: If you are prompted to calibrate the touchscreen, contact your Kronos
Representative before proceeding. For more information, see Calibrate
Touchscreen on page 181.
2. Tap the default language.
Note: This language is used only during the initial setup and configuration of
the device. After you complete the setup, you download the language
information from Device Manager. The default language that you specify in
Device Manager supersedes the default language that you choose in this step.
For more information, see Language support on page 22.
The Communications Settings page opens.
Note: If you inadvertently selected the wrong language in the previous step,
tap the Language icon in the lower right corner of the screen. Tap the correct
language, and, at the Confirmation screen, tap Yes.
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3. Configure the Communication Settings, which include:
General communication settings (server-initiated or device-initiated).
IPV4 configuration or IPV6 configuration.
DNS (Domain Name System) configuration.
For information about configuring these settings, see Communication

Settings on page 164.
4. Set the date and time (see Date and Time on page 163).
Important: By default, the maintenance mode password for all new devices is set
to 115190. Kronos recommends that, for security purposes, you change the
password. Go to Change Maintenance Mode Password on page 177. If you do
not change the default password, a Security Alert prompts you to change it, each
time that you swipe a Maintenance badge, enter 115190, and tap Enter.
Optional settings
Perform one or more of the following steps, depending on the options and features
that you are using:
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To change the default audio settings, see Audio on page 171.
To change the default display settings, see Display on page 172.
If one or more bar code badge readers are attached to the device, use the Bar
Code Symbology setting to ensure that the device can read the badges. See
Bar Code Symbology on page 173.
If one or more remote badge readers are connected to the device, use the
Remote Readers function to configure them. See Remote Readers on page
173.
To allow a user to remotely access the device from a PC, enable the Remote
Access function. See Remote Access on page 172.
To allow a user to remotely debug the device from a PC that is running VNC,
enable the Remote Debug Mode function. See Remote Debug Mode on
page 177.
If the device makes available the Call for Assistance employee transaction,
configure the VoIP settings (see VoIP Settings on page 174).
Completing the setup

Use the host application to complete the following tasks (for details, see the
Device Manager System Administrator Guide).
Add the device to your system configuration, and assign it to a device group.
Test the communication between the host application and the device.
Define the transactions (in employee mode and manager mode) that users can
perform at the device.
Define which type of data to download from the host application to the device
(for example, activity codes, pay codes, and so on).
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Maintenance mode functions

Note: At the conclusion of many functions, a Review page appears. Tap Back to
make changes, or tap Submit to save your data. The instructions in this chapter
assume that you are ready to Submit; they do not explicitly mention the Back
option, when it is available.
Accessing and exiting maintenance mode

After you perform the initial setup, there are two routine ways to access
maintenance mode.
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Maintenance mode functions
Using a Maintenance badge

Note: Some InTouch configurations do not ship with a Maintenance badge.
Swipe the Maintenance (M) badge within two inches of the target area (top right
corner of the device). Depending on how the device is configured, the system
prompts you for a password. If you have not already changed the maintenance
mode password from its default value (115190), the system prompts you to
change the password to a more secure value. See Change Maintenance Mode
Password on page 177.
To exit from maintenance mode, press the Home key.
Note: If the device is idle for 45 seconds without any input from a user, it
automatically exits maintenance mode and returns to employee mode.
Using the Menu key

Press the Menu key on the front of the device (bottom left), and tap Maintenance
Mode. Enter the maintenance mode password, and tap Enter.
Note: The instructions for maintenance mode functions in this chapter assume that
you are already in maintenance mode.
Cleaning the touchscreen

Note: Do not spray screen cleaner directly on the device. Spray the cleaner on a
soft, lint-free cloth. See the InTouch installation guide for additional preventive
maintenance information.
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To clean the touchscreen surface, press the Menu key on the front of the device
(bottom left), and tap Clean Touchscreen. The system disables the touchscreen
for 30 seconds, so that you can clean its surface without inadvertently performing
a transaction. The system counts down the number of seconds that the touchscreen
remains disabled. After you finish cleaning the touchscreen, wait until the
remaining time elapses, or press the Home key on the front of the device (bottom
right) to exit.
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Settings
Settings
Date and Time

Use the Date and Time setting to set the date and time on the device.
1. Tap Settings.
2. Tap Date and Time.
3. Year Setting: Enter the four-digit year, and tap Enter.
4. Month Setting: Enter the month, and tap Enter.
5. Day Setting: Enter the date, and tap Enter.
6. Time Setting: Enter the time, tap the AM/PM soft key to toggle between AM
and FM, and tap Enter.
7. Tab Submit.
Note: When the device establishes a connection with the host application, the
latter resets the date and time on the device to match its own settings.
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Communication Settings
Note: The communication settings for the device must match the corresponding
settings in Device Manager. If your organization uses Device Manager, the
Communication Mode settings that you enter in the Device Communication
Setting building block (Setup > Device Manager Setup > Device
Communication Settings) must match the communication settings that you enter
on the device.
General Communication settings

Server-Initiated
1. Tap Settings.
2. Tap Communication Settings.
3. Tap General Communication.
4. ServerDevice Initiated: Tap Server-Initiated.
5. Device ID: Enter the same ID that you enter in Device Manager (Setup >
Device Manager Setup > Devices).
6. Tap Submit.
Note: For Server-Initiated communication, you must also enter the IPV4 or IPV6
Configuration settings. See IPV4 Configuration on page 166, and IPV6
Configuration on page 167.
Device-Initiated
1. Tap Settings.
3. Tap General Communication.
4. ServerDevice Initiated: Tap Device-Initiated.
5. Device ID: Enter the same ID that you enter in Device Manager (Setup >
Device Manager Setup > Devices).
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Settings
6. Primary Server Password: This password allows Device Manager to identify

the device when it performs operations such as Smart View transactions.
Enter a numeric password whose length is 610 digits.
Note: If the password is enabled for the device in Device Manager (Setup >
Device Manager Setup > Device Communication Settings), enter the same
password here. If the password is disabled for the device, enter any
combination of six digits.
7. Verify Server Password: Re-enter the password.
8. HTTP-SSL: Choose the same setting that you specify in Device Manager
(Setup > Device Manager Setup > Device Communication Settings).
9. Primary Server: The IP address (the default value 127.0.0.5) or the fully
qualified domain name of the Web host server that you are connecting to.
Enter the same IP address that you enter in Device Manager (Setup > Device
Manager Setup > Device Communication Settings).
10. Primary Server Port: Enter the same Primary Port number that you enter in
Device Manager (Setup > Device Manager Setup > Device
Communication Settings). The default value is 80 (non-SSL).
11. Primary Server Instance ID: The instance ID number of the host application
that the device is communicating with (the default value is 5001). Enter the
same instance ID that you enter in Device Manager (Setup > Device
Manager Setup > Device Communication Settings).
Note: If you later change the instance ID in Device Manager Setup, the setting
in the device is updated when it next initiates communication with Device
Manager.
12. Tap Submit.
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IPV4 Configuration
Note: If you are using the IPV6 IP address format, skip this setting.
Important considerations for Dynamic Host Configuration Protocol (DHCP)
Use a DHCP server to automatically assign IP addresses to devices (see step 4, in
the procedure that follows). Before you complete the communication settings for
the device, note the following:
Ensure that your DHCP server complies with the minimum requirements of
the DHCP RFC2132 standard to supply an IP address, subnet mask setting,
and default gateway setting.
Do not configure InTouch devices to use DHCP on a network that does not
support DHCP. Otherwise, each device performs an address request every five
seconds for an indefinite period. These requests can adversely affect network
performance.
To change the IP address of a device that uses DHCP: change the address on
the network; assign the address to the device; and then remove the address
from the DHCP pool so that another device cannot use it.
If you remove a device that uses DHCP, you can reuse its former IP address.
To configure the device to use the IPV4 address format:

1. Tap Settings.
3. Tap IPV4.
4. Address Modedo one of the following:
Tap DHCP. Go to step 8.
Tap Static. Go to the next step.
5. IP Address: Enter the IP address for this device (the default value is 127.0.0.1)
and tap Enter.
6. Subnet Mask: Enter the IP address for the sub-network (the default value is
255.255.255.0) and tap Enter.
7. Gateway: Enter the gateway IP address (including the periods) and tap Enter.
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Settings
8. Auto DNS Update: Tap True or False.

9. Speedtap one of the following:
Auto
10 Full Duplex
10 Half Duplex
100 Full Duplex
100 Half Duplex
10. Tap Review.

11. Tap Submit.
IPV6 Configuration
Note: If you are using the IPV4 IP address format, skip this setting.
To configure the device to use the IPV6 address format:
1. Tap Settings.
3. Tap IPV6.
4. IPV6 Support:
If False, go to step 12.
If True, continue to the next step.
5. Address Mode: Select one of the following:
Manual: Complete steps 6, 7, 8, 9, 11, and 12.
Stateful: Go to step 9.
Stateless: Go to step 9.
6. IP Address: Enter the IP address and tap Enter.

7. Prefix: Enter the prefix and tap Enter.
8. Gateway: Enter the gateway IP address and tap Enter.
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9. Use DHCP V6 server for options (O flag): Tap True or False.

10. Use DHCP V6 server for IP address (M flag): Tap True or False.
11. Speed: This setting defaults to Auto.
12. Tap Submit.
DNS Configuration
The DNS (Domain Name System) feature enables a device to access and process
information that does not reside on the device. Smart View transactions, for
example, access a URL for information. To use the DNS feature, you must have
access to a DNS server.
For example, the View Schedules Online transaction requires access to the host
application database, to access current information about schedules and jobs. The
DNS feature resolves the domain name of the host applications server so that the
device can access the information at the specified URL.
1. Tap Settings.
3. Tap DNS Configuration:
If you are using the IPV4 IP address format and you set the Address
Mode to DHCP (see IPV4 Configuration on page 166), the system
auto-populates all of the DNS values. Go to step 9.
Otherwise, go to the next step.
4. Enabled: Tap True.

5. Primary DNS Server: Enter the IP address of the primary DNS server.
6. Secondary DNS Server: Enter the IP address of the secondary DNS server.
7. Primary DNS Server (IPV6):
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If you set IPV6 Support to True and you set the Address Mode to
Manual (see IPV6 Configuration on page 167), enter the IP address of
the primary DNS server.
Otherwise, go directly to the next step.
Settings
8. Secondary DNS Server (IPV6):
If you set the IPV6 Address Mode to Manual and you have a secondary
DNS server for IPV6, enter the IP address of this server.
Otherwise, go directly to the next step.
9. Tap Submit.
Important considerations for Dynamic DNS (DDNS) Support
Dynamic DNS is supported by InTouch by configuring the DHCP server to

update the DNS server dynamically.
When an IP address is assigned to the client device, the DHCP server updates
the DNS server with the DNS (A) record and (PTR) records.
Configure the DHCP server so that it deletes the records in the DNS server
when an IP address lease time expires for a particular client device.
Windows 2003 (and higher versions) DHCP server and DNS server support
this type of behavior and configuration.
The DNS server is not updated when the address mode of the client device is
configured as static (and the static IP address is configured at the device). The
DNS server is updated only when the address mode of the client device is
configured as DHCP.
The InTouch device workflow with Dynamic DNS server configuration is as

follows:
The device makes a request to the DHCP server. By default, the device ID is
used as the device host name.
The DHCP server assigns an IP address to the client request.
If the DHCP server is configured to update the DNS server, only the DNS
server is updated.
The client device makes a request to the DHCP server to renew the IP address
at a frequency equal to the lease time divided by two.
If the IP address is not renewed, the corresponding DNS record is deleted

from the DNS server.
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Wi-Fi Settings
Note: The device can take up to several minutes to make the wireless connection.
A confirmation page indicates whether the connection was successful.
After you complete the Wi-Fi settings, ensure that the IPV4 settings are
configured correctly for the Wi-Fi network (see IPV4 Configuration on page
166).
Using WPA Personal or WPA2 Personal authentication
1. Tap Settings.
3. Tap Wi-Fi Settings.
4. Tap Enabled.
Tap the SSID and go to step 7.
If no SSID appears in the list, tap the keyboard icon, enter the SSID, and
tap Enter. Go to the next step.
6. Tap Authentication and select one of the following:
WPA Personal
WPA2 Personal
7. Tap Pre-Shared Key, enter the key, and tap Enter.

8. Tap Verify Pre-Shared Key, re-enter the key, and tap Enter.
9. Tap Submit.
Using WPA Enterprise or WPA2 Enterprise authentication
1. Tap Settings.
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Settings
3. Tap Wi-Fi Settings.

4. Tap Enabled.
Tap the SSID and go to step 7.
If no SSID appears in the list, tap the keyboard icon, enter the SSID, and
tap Enter. Go to the next step.
6. Tap Authentication and select one of the following:
WPA Enterprise
WPA2 Enterprise
7. Tap Identity, enter the identity, and tap Enter.

8. Tap Password, enter the password, and tap Enter.
9. Tap Verify Password, re-enter the password, and tap Enter.
10. Tap Submit.
Audio
Use the Audio settings to configure the tones that the device emits.
1. Tap Settings.
2. Tap Audio.
3. Tone Volume: Tap the plus (+) or minus (-) sign to adjust the volume of the
beeper.
4. Key Click: Indicates whether the device emits a clicking tone when users tap
the touchscreen or a key.
Note: To listen to your settings, tap Set and then tap Test. To retain the
original settings, tap Revert.
5. Tap Set.
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Display
Use the Display setting to adjust the brightness of the device screen.
1. Tap Settings.
2. Tap Display.
3. Brightness Control: Tap the plus (+) or minus (-) sign to adjust the brightness.
4. (Optional) To preview the setting, tap Test.
To revert to the original brightness, tap Revert.
To save the new setting, tap Set.
Remote Access
This function enables a device to be remotely accessed, using a VNC viewer. It is
useful for troubleshooting purposes.
1. Tap Settings.
2. Tap Remote Access.
3. Remote Access Support: Tap Enabled.
4. Access Password: Enter the password.
5. Verify Access Password: Re-enter the password.
6. Tap Submit.
To remotely access this device using a VNC viewer, you must have the following
information:
IP address of the device.
Remote access password for the device.
When you connect to this device using a VNC viewer, you can access the two
keys on the front of the device:
To access the device Menu key from the viewer session, press Ctrl+m.
To access the device Home key from the viewer session, press Ctrl+h.
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Settings
Bar Code Symbology

Use the Bar Code Symbology setting to specify the types of bar codes that
employee badges use, so that the device can read the badges properly. When the
host application sends the device configuration to this device, it overwrites the
settings that you select here.
Caution: If you set Interleaved 2-of-5 to False, the device cannot read a
Maintenance or a Supervisor badge. Consequently, users cannot access
maintenance mode or manager mode from this device.
1. Tap Settings.
2. Tap Bar Code Symbology.
3. Select True for each bar code type that employee badges use:
EAN-8 (European Article Numbering 8)
Interleaved 2-of-5
UPC-A (Universal Product Code A)
UPC-E (Universal Product Code E)
Code 128
Code 39
EAN-13 (European Article Numbering 13)
Codabar
4. Tap Submit.
Remote Readers
You can connect one or two remote badge readers to a given data collection
device. Remote readers can allow employees to perform simple punches.
To configure remote readers:
1. Tap Settings.
2. Tap Remote Readers.
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3. Remote Readers 1: Select a reader (for example, Prox).

4. (Optional) Remote Readers 2: Select the same reader that you chose in the
previous step.
5. Tap Review.
6. Tap Submit. The device automatically restarts.
VoIP Settings
Configure the VoIP (Voice-over-Internet Protocol) settings to enable employees to
use the Call for Assistance transaction (See Call for Assistance on page 56).
1. Tap Settings.
2. Tap VoIP Settings.
3. Registrar: Enter the IP address and tap Enter.
4. User Name: Enter the user name and tap Enter.
5. Password: Enter the password and tap Enter.
6. STUN (Session Traversal Utilities for NAT) Server: Enter the IP address and
tap Enter.
7. Tap Submit.
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Advanced
Advanced
The Advanced functions allow you to support the biometric functions, and to
perform routine maintenance and troubleshooting activities.
Failure Override
Note: This setting is available only for data collection devices that include a
biometric device.
Use Failure Override to specify whether the InTouch accepts or rejects biometric
punches when authentication fails.
1. Tap Advanced.
2. Tap Failure Override.
To allow punches when authentication fails, tap Accept Punches.
To disallow punches when authentication fails, tap Reject Punches.
Note: This setting defaults to Reject Punches.
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Employee Enroll Count

This function is available only for data collection devices that include a biometric
device. It displays the number of employees who are enrolled for biometric
authentication, and the number who are not enrolled.
1. Tap Advanced.
2. Tap Employee Enroll Count.
Non-Enrolled Employees
Note: This setting is available only for data collection devices that include a
biometric device.
The screen lists the employees who are assigned to the device group that includes
the current device, but who are not enrolled for biometric authentication.
1. Tap Advanced.
2. Tap Non-enrolled Employees.
Restart Terminal
Note: You can also restart a device using Device Manager. Select Device
Manager > Devices > Troubleshooting > Reboot Device.
Use the Restart Terminal function to restart the device.
1. Tap Advanced.
2. Restart Terminal: Tap Yes.
3. Tap Yes to confirm your selection.
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Advanced
Important: If the device is not responding, you can reboot it using the restart
button on the main board, which is on the inside front cover of the device. To
remove the cover, use the security wrench that was shipped with the device. You
must press and hold the button for four seconds. See the note on page 156, and the
accompanying illustration.
Change Maintenance Mode Password

Use the Change Maintenance Mode Password function to change the password for
a Maintenance badge, and to require users to enter a password when they swipe
their badges.
Note: Even if you do not require users to enter a password to access maintenance
mode, you must change the default password (115190) to a new value. That is,
you cannot set a blank password.
1. Tap Advanced.
2. Tap Change Maintenance Mode Password.
3. Enter the new password (six or fewer characters) and tap Enter.
4. Re-enter the new password and tap Enter.
5. (Optional) To require users to enter this password when they swipe a
Maintenance badge, enable Password with Badge.
6. Tap Submit.
Remote Debug Mode

Note: The Remote Debug Mode function requires you to first enable Remote
Access (see Remote Access on page 172).
The Remote Debug Mode function allows a user to remotely debug a reader, from
a PC that is running UltraVNC.
1. Tap Advanced.
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2. Tap Remote Debug Mode.

3. Tap Enable.
4. Tap the menu on the right side of the screen. A list of the integrated readers
that are installed on the InTouch appears.
5. Tap the appropriate reader.
6. Tap the appropriate badge:
S (Supervisor badge)
M (Maintenance badge)
7. Tap Swipe.
8. Tap OK.
Note: After the InTouch reboots, the Remote Debug Mode menu is disabled.
To re-enable it, repeat the steps described in this section.
Factory Defaults
Use Factory Default to revert the device settings to the factory default settings.
Caution: Use the Factory Default settings only if the device is not operating
properly. You lose all previous settings and data when you perform this function.
1. Tap Advanced.
2. Tap Factory Defaults.
3. Tap Restore.
4. Tap Yes to confirm your selection. The device reboots.
5. Restore the Communication Settings. See Communication Settings on page
164.
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Advanced
Delete All Punches

Caution: The Delete All Punches function deletes all transactions stored in the
device database.
Use the Delete All Punches function to correct the Last punch invalid error. For
more information, see Last punch invalid [NGT 04-2 ({failureCode})] on page
197. After you perform the Delete All Punches function, the device contains only
home employee data associated with schedule enforcement.
1. Tap Advanced.
2. Tap Delete All Punches.
3. Tap Delete.
4. Tap Yes to confirm your selection.
Restore HTTP (non-SSL)

Note: The Restore HTTP (non-SSL) function is available only if the device uses
server-initiated communication.
The devices communicate with the host application in secure mode, which uses
SSL for authenticating and encrypting data. Secure mode allows the host to use
HTTPS when processing URLs, but it disallows HTTP.
If communication fails on the host application side, perform this function to
enable the host to use HTTP. You can then use methods such as SSH-SFTP to
communicate with the device for troubleshooting purposes.
Note: The Restore HTTP (non-SSL) function does not prevent the host from using
HTTPS; it only adds the ability to use HTTP.
To perform the Restore HTTP (non-SSL) function:
1. Tap Advanced.
2. Tap Restore HTTP (non-SSL).
3. Tap Restore.
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To return the device to secure mode (that is, to disallow HTTP), access Device
Manager and initialize the device. Initialization restores the device to secure
mode, which is its default state.
Biometric Verification
Note: This test applies only to devices that include the Kronos Touch ID
authentication device.
The InTouch confirms that an employees finger scan image matches the
corresponding template in the biometric device. The Biometric Verification
function allows you to perform a typical biometric verification punch without
creating an actual punch record for the employee.
1. Tap Advanced.
2. Tap Biometric Verification.
3. Swipe the badge that you are testing, or enter the employees badge ID.
4. Direct the employee to place the appropriate finger on the sensor, using the
same position that was used during the initial enrollment.
If the device accepts the verification, a confirmation message appears.
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Advanced
If the verification fails, an error message appears. Tap Retry and instruct the
employee to repeat the verification process. If the verification repeatedly fails,
re-enroll the employees finger. See Biometric transactions: Kronos Touch
ID on page 83.
Biometric Enrollment Tutorial Video

Note: This video is available only on timeclocks that include the Kronos Touch ID
option.
This video shows how to enroll employees for biometric validation. It is also
available during the enrollment process (see Biometric transactions: Kronos
Touch ID on page 83).
1. Tap Advanced.
2. Tap Biometric Enrollment Tutorial Video.
Calibrate Touchscreen
Note: The touchscreen does not typically require calibration adjustments. Perform
this function only if directed to by your Kronos Representative.
The Calibrate Touchscreen function allows you to recalibrate the devices
touchscreen, to improve its touch accuracy.
1. Tap Advanced.
2. Tap Calibrate Touchscreen.
3. Tap Calibrate.
4. Tap Yes. The device reboots, and displays the touchscreen calibration utility.
5. Use a stylus pen (do not use your finger) to tap each cross-hair, as it appears
on the screen. Five cross-hairs appear: one in each corner, and one in the
middle of the screen.
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Reports
Software report
The Software report displays various file components and their version numbers.
The report can reveal whether certain components are up-to-date, which can help
you perform diagnostics.
1. Tap Reports.
2. Tap Software.
File Systems report

The File Systems report displays information about the following partitions:
Boot
Root
Database
Multimedia
Staging Area
For each partition, the following information appears (all sizes in megabytes):
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Total Size: The total size of the partition.
Used: The amount of space that is currently being used.
Available: The amount of available space in the partition.
Used Percentage: The percentage of the partition that is currently being used.
Reports
To run the report:

1. Tap Reports.
2. Tap File Systems.
Database report
The Database report displays information about the tables in the database. It
includes information about punches, employees, and the biometrics function.
To run the report:
1. Tap Reports.
2. Tap Database.
Hardware report
This report displays information about the hardware inside or attached to the
timeclock, including:
The serial number of the timeclock, and the device ID.
The kinds of optional devices that are installed (for example, remote bar code
reader, proximity reader, biometric scanner, and so).
The formats of the optional devices.
The amount of total and used memory.
The amount of total and used disk space.
To run the report:

1. Tap Reports.
2. Tap Hardware.
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Communication Settings report

Note: The Communication Settings report is only available with devices that
operate in device-initiated mode.
This report displays all of the settings that you configured using the
Communication Settings function (See Communication Settings on page 164).
The information in the report can help you diagnose problems with the device.
To run the report:
1. Tap Reports.
Network report
The Network report displays the network configuration for the device. It indicates
whether the remote access feature is enabled, and which IP address format the
device is using: IPV4 or IPV6. It includes the IP addresses for the primary and
secondary domain name servers (DNS). For information about enabling the DNS
feature, see Communication Settings on page 164.
To run the report:
1. Tap Reports.
2. Tap Network.
Device Status report

Use the Device Status report to display information about a particular device,
including:
184
The version number of the operating system.
The device ID.
The version number of the database schema.
The version number of the application firmware.
Reports
To run the report:

1. Tap Reports.
2. Tap Device Status.
Memory report
The Memory report displays the amount of memory on the device. It includes the
amount of total memory, free memory, and swap memory.
To run the report:
1. Tap Reports.
2. Tap Memory.
Ethernet report
This report displays information about the Ethernet connection to the device. The
statistics reflect the activity since the device was last restarted, including:
The MAC (Media Access Control) address.
The Ethernet speed.
The number of packets that were transferred and received.
The number of transfer and receive errors that occurred.
The number of collisions that occurred.
To run the report:

1. Tap Reports.
2. Tap Ethernet.
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Readers report
The Readers report displays information about the badge readers that are attached
to the device. The content varies, depending on the type of reader, but it includes:
The type of reader.
The device state.
The firmware version number.
The number of good reads.
The number of bad reads.
To run the report:

1. Tap Reports.
2. Tap Readers.
Biometric report
The Biometric report is available only for InTouch devices that include a
biometric validation device. The report displays statistics about the biometric
activity at the device, including:
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The number of templates that are stored in the biometric device. If a single
employee enrolls both a primary and a secondary finger, the device counts
them as two templates.
The maximum number of templates that the device can hold, and the current
number of templates.
The number of successful finger scan images.
The number of times that the device could not associate a template with the
badge ID of an employee.
The number of firmware and hardware errors associated with the device.
Reports
Note: The number of event occurrences are cumulative totals. You cannot reset
the totals or report on specific time spans.
1. Tap Reports.
2. Tap Biometric.
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Tests
Sequential test
Use the Sequential test to execute the Display, LED, and Tone tests, in succession.
When the beeper emits two tones, the test is complete.
Note: You can run each test included in the Sequential Tests function individually,
using each tests maintenance function.
1. Tap Tests.
2. Tap Sequential.
3. Tap the play button. The tests execute automatically.
Communications test
Note: The Communications test is available only on devices that use deviceinitiated communication. On devices that use server-initiated communication, use
the Test Device function in Device Manager.
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Tests
Use the Communications test to determine whether the data collection device is
communicating properly with the application server. The application server is also
known as the primary server. The information on the report includes:
The outcome of the test (Success or Failure).
The primary server IP address.
The primary server instance ID.
The primary server port.
To run the test:

1. Tap Tests.
2. Tap Communications Test. The device contacts the primary server and then
displays the results screen.
Integrated Badge test

Use the Integrated Badge test to check a badge or badge reader.
1. Tap Tests.
2. Tap Integrated Badge.
3. Swipe the badge that you are testing. The information that appears depends on
the type of badge you are testing. It can include the following:
CSN (card serial number)
Symbology
Badge Data
Badge type
Barcode length
Company code
String Part1
String Part2
String Part3
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Display test
Note: You can execute the Display test, Tone test, and LED test as a group by
running the Sequential test. See Sequential test on page 188.
Use the Display test to check the devices screen.
1. Tap Tests.
2. Tap Display.
3. Tap the play button. A pattern of vertical bars in each of the following color
arrangements appears:
Red, green, blue, black, white.
Green, blue, black, white, red.
Blue, black, white, red, green.
Black, white, red, green, blue.
White, red, green, blue, black.
Tone test
Use the Tone Test to ensure that the devices beeper is operating.
1. Tap Tests.
2. Tap Tone.
3. Tap the play button. The device emits a tone during this test. If the test is
successful, the message Tone Detected appears.
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Tests
LED test
Use the LED Test to ensure that the devices LED lights are working.
Note: This test does not test the LED light on an attached remote reader.
1. Tap Tests.
2. Tap LED.
3. Tap the play button. If the test is successful, the lights flash, in succession,
red, green, and yellow.
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GPIO Output Bits test

Output bits are electronics that control external devices such as bells or door
strikes, which are attached to the InTouch. Use the GPIO Output Bits test to
ensure that these external devices are operating.
1. Tap Tests.
2. Tap GPIO Output Bits.
3. Tap the button that corresponds with the output bit (1-4) that you are testing to
toggle the output bit between an on or off state.
Monitor GPIO Inputs test

1. Tap Tests.
2. Tap Monitor GPIO Inputs.
3. Tap the play button.
Microphone test
This test ensures that the integrated microphone is operating properly.
1. Tap Tests.
2. Tap Microphone.
3. Tap the record button (red dot). If the recording is successful, the message
Recording Complete appears.
4. To listen to the recording, tap the play button.
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Tests
Remote Badge test

This test ensures that the remote badge reader is operating properly.
1. Tap Tests.
2. Tap Remote Badge.
3. Swipe the badge that you are testing. The information that appears depends on
the type of badge you are testing. It can include the following:
Badge data
Badge type
Barcode length
Company code
String Part1
String Part2
String Part3
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Chapter 5
Error Messages and Troubleshooting
Chapter 5
Error messages
The InTouch displays various error messages to help you perform transactions and
diagnose problems.
Some of the error messages contain a message number, with the prefix NGT. A
portion of these messages may also include a failure code, as in the following
example:
Schedule violation [NGT 05-1 ({failureCode})]
When you call your Kronos Representative for support, refer to the message
number and failure code.
Note: Different error messages can have the same message number. In addition,
identical error messages can appear in different contexts.
Some error messages contain {n}, where n represents dynamic content, such as
a number or word. The system dynamically inserts the content of {n} into the
string, as required by the device transaction. See the following examples:
Field precision is {n} [NGT 94-20]
Maximum value is {n} [NGT 96-1]
Exact length is {n} [NGT 96-3]
This section includes some of the more common error messages and how to
address them. For a complete list of the error messages and text strings, see the
guide to translating and customizing the InTouch interface.
Error reading badge data [NGT 01-1]
The device detected a badge swipe, but it could not interpret the data correctly.
Administrators: Depending on the type of reader, run one of the following tests:
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Integrated Badge (see Integrated Badge test on page 189)
Remote Badge (see Remote Badge test on page 193)
Error messages
Unrecognized badge format [NGT 02-1]

The device can decode the data on the badge, but the bar code does not match any
of the associated formats.
Administrators: Use the Bar Code Symbology setting to specify the appropriate
types of bar codes that employee badges use (see Bar Code Symbology on page
173).
Supervisor badge is not allowed [NGT 02-6]
The device does not permit access to Manager mode by swiping a Supervisor
badge. Only employees who are assigned a Manager license in the host
application can swipe their badges to access Manager mode.
Punch rejected [NGT 04-1 ({failureCode})]
The time that has elapsed since the last punch is less than the required minimum
time between punches.
Last punch invalid [NGT 04-2 ({failureCode})]
The date and time of the last punch is in the future, so the system cannot perform
schedule enforcement.
Schedule violation [NGT 05-1 ({failureCode})]
The schedule enforcement logic rejects the employees punch. The failure codes
provide details about addressing these violations:
101You are attempting to punch too soon after your previous punch. Wait
until the repunch interval passes, and then punch again.
Administrators: The Restrict Punch Interval defines the amount of time that
must elapse before an employee can repunch. Use Device Manager to
configure this parameter.
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102Device Manager has not downloaded the punch interpretation rule that
you are assigned to.
Administrators: Use Device Manager to download the appropriate punch
interpretation rule to the device.
104A previous punch has a future date and time stamp, so the system
cannot accept another punch until after the date and time of your previous
punch.
105You are attempting to punch too soon after your previous punch. Wait
until the repunch interval passes, and then punch again.
Administrators: The Restrict Punch Interval defines the amount of time that
must elapse before an employee can repunch. Use Device Manager to
configure this parameter.
108You are attempting to start a new shift at an unscheduled time. Wait
until the start of your next scheduled shift, and then punch in.
Administrators: The Restrict Unscheduled In-punches parameter directs the
device to reject in-punches from employees who do not have a scheduled
shift. Use the host application to configure this parameter.
109You are attempting to punch in too early for your next shift. Wait until
the start of your next scheduled shift, and then punch in.
Administrators: The punch must be within the Early Start Margin associated
with the scheduled start time. Use the host application to configure this
parameter.
110You are attempting to punch in too late to start your next shift.
Administrators: The punch must be within the Late Start Margin associated
with the scheduled start time. Use the host application to configure this
parameter.
Managers: To allow the employee to punch in, perform a Schedule Override
transaction, or use Scheduler to change the employees schedule.
111You are attempting to punch out too late to end your shift.
Administrators: The punch must be within the Late End Restriction
associated with the scheduled end time. Use the host application to configure
this parameter.
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Error messages
Managers: To allow the employee to punch out, perform a Schedule Override

transaction.
112You are attempting to punch out too early to end your current shift. Wait
until the end of your shift, and then punch out.
Administrators: The Begin Early End Restriction and Lift Early End
Restriction parameters determine when employees can punch out before the
end of a shift. Use the host application to configure these parameters.
113You are attempting to punch out too early to end a meal. Wait until your
minimum meal time elapses, and then punch out.
Administrators: The punch must be after the minimum meal time has
elapsed, as defined in the Minimum Meal parameter. Use the host application
to configure this parameter.
114Your punch interpretation rule is set for simple schedules, but you are
not assigned to a valid schedule.
Administrators: The Punch Restrictions setting specifies whether the device
enforces full or simple schedules. Use the host application to configure this
parameter. If you select Simple, you must assign a schedule to the employee.
115You are not allowed to punch out for a break because you are working
an unscheduled shift, or your current shift has no scheduled breaks.
Administrators: The Enable Schedule Enforcement setting directs the device
to reject home employee punches that are not based on their schedules. Use
Device Manager to configure this parameter.
116You are attempting to punch out for a break too early. Wait until the
start of your next break, and then punch out.
Administrators: The Early Start Break Margin parameter specifies how long
before scheduled breaks and meals employees can punch out. Use the host
application to configure this parameter.
117You are attempting to punch out too late to start a scheduled break, or
you are attempting to punch out too early to end your shift.
199
Chapter 5
Administrators: The Late Start Break Margin specifies how long after the
start of scheduled breaks and meals that employees can punch out. The Begin
Early End Restriction and Lift Early End Restriction parameters prevent
employees from punching out too early to end a shift. Use the host application
to configure these parameters.
118You are attempting to punch in from a break too late.
Administrators: The punch must be within the Late End Break Margin
associated with the break. Use the host application to configure this
parameter.
Managers: To allow the employee to punch in, perform a Schedule Override
transaction.
119You are attempting to punch in from a break too early. Wait until the
end of your current break, and then punch in.
Administrators: The punch must be after the Minimum Meal time (which
also governs breaks) has elapsed. Use the host application to configure this
parameter.
120You have already taken the break scheduled for this time. Wait until
your next scheduled break or the end of your shift, and then punch out.
Administrators: The employee has punched twice within the Late Start
Break Margin (this parameter is in the host application). The device interprets
the second punch as an improper attempt to punch out for the same break.
121You entered an invalid password for logging on as a manager.
Valid for home employees only [NGT 06-1]
This transaction can only be performed by home employees, but the employee
badge does not match any of the home employees loaded in the device.
200
Error messages
Unknown home employee [NGT 06-2 ({failureCode})]

The employee badge does not match any of the home employees loaded in the
device.
Managers: Access manager mode and swipe the employee badge, or enable a
single or global restriction credit.
Administrators: Use Device Manager to allow non-home employees to punch, or
add the employee to the device group and then update the device.
Invalid function for this employee [NGT 06-4]
The employee is attempting to perform a manager mode transaction (for example,
Change Password), but has not swiped a supervisor badge.
Invalid restriction level [NGT 08-1 ({failureCode})]
The employee badge does not match any of the home employees loaded in the
device. Non-home employees are allowed to punch, but not for the restriction
level encoded on the badge.
Managers: Access manager mode and swipe the employee badge, or enable a
single or global restriction credit.
Administrators: Use the host application to allow non-home employees to
punch, with the restriction level encoded on the badge.
Invalid for home employees [NGT 09-1]
The employee badge matches a home employee who is loaded in the device, but
only non-home employees can perform this transaction.
Managers: Access manager mode and enable a single or global non-home
restriction override.
Security violation [NGT 11-1 ({failureCode})]
201
Chapter 5
No punches allowed now [NGT 17-1 ({failureCode})]

DB failure for Passwords [NGT 36-4]
An error occurred when the device attempted to update its database with a new
password.
No restriction profile assigned [NGT 41-1 ({failureCode})]
The punch interpretation rule that the employee is assigned to is not available.
Enter valid data [NGT 94-8]
The invalid value that the user entered may appear to the right of the message.
Negative values not allowed [NGT 94-13]
Positive values not allowed [NGT 94-19]
Field precision is {0} [NGT 94-20]
You have not entered the required number of digits after the decimal point.
Password is incorrect [NGT 95-1 ({failureCode})]
You entered an invalid password for the Supervisor or Maintenance badge.
Enter data in decimal format [NGT 95-5]
Maximum length is {0} [NGT 96-1]
Minimum length is {0} [NGT 96-2]
202
Error messages
Exact length is {0} [NGT 96-3]

Maximum number of digits is 16 [NGT 96-4]
203
Chapter 5
Troubleshooting
This section provides some first steps you can take to perform troubleshooting.
There are three ways to troubleshoot a device:
Using the device.
Using a remote PC.
Using Device Manager.
Note: To troubleshoot more complicated hardware problems, which may require

an electrician, see the InTouch installation guide, or contact your Kronos
Representative.
Using the device

Communications
To diagnose communication problems between the device and the application or
primary server, perform one or more of the following functions:
Restore HTTP (non-SSL)Enables the host to use HTTP, when communication
fails on the host application side. See Restore HTTP (non-SSL) on page 179.
This transaction is available only if the device uses server-initiated
communication.
Communications testDetermines whether the device is communicating
properly with the application server. See Communications test on page 188.
This test is available only on devices that use device-initiated communication. On
devices that use server-initiated communication, use the Test Device function, in
Device Manager.
Communications Settings reportDisplays the settings that were entered in the
Communication Settings. See Communication Settings report on page 184. This
report is only available with devices that operate in device-initiated mode.
204
Troubleshooting
Biometrics
To diagnose problems related to biometric authentication devices, run the
following reports:
Biometric reportDisplays biometric statistics, including the number of
firmware and hardware errors associated with a device. See Biometric report on
page 186.
Biometric Templates reportDisplays templates that have low scores or other
problems. See Biometric Templates Report on page 146.
Badges
To diagnose problems with badges and badge readers, run the following tests:
Integrated Badge testConfirms whether a badge or badge reader is functioning
properly. See Integrated Badge test on page 189.
Remote Reader testConfirms whether a remote badge reader is working
properly. See Remote Badge test on page 193.
Display
To address problems with the devices touchscreen or LED lights, perform one or
more of the following functions:
Calibrate TouchscreenRecalibrates the devices touchscreen. See Calibrate
Touchscreen on page 181.
Display testConfirms that the devices screen displays properly. See Display
test on page 190.
LED testConfirms that the devices LED lights are working. See LED test on
page 191.
205
Chapter 5
Audio
To ensure that the audio components of the device are working correctly, run the
following tests:
Microphone testConfirms that the devices microphone is operating properly.
See Microphone test on page 192.
Tone testConfirms that the devices beeper is working. See Tone test on page
190.
External devices
If external devices (for example, bells or door strikes) are attached to the InTouch,
run the following tests to ensure that they are operating properly.
GPIO Output Bits testSee GPIO Output Bits test on page 192.
Monitor GPIO Inputs testSee Monitor GPIO Inputs test on page 192.
Device status icons
One or more status icons can appear on the employee mode home page. Four of
them indicate problems that require immediate attention:
Running on battery backup
Low disk space
Network communications error
System maintenance required
For details, see Device status icons on page 32.
206
Troubleshooting
Using a remote PC
To diagnose device problems using a remote PC, perform the following functions:
Remote AccessEnables a device to be remotely accessed, using a VNC viewer.
See Remote Access on page 172.
Remote Debug ModeAllows an authorized user to remotely debug a reader,
from a PC that is running VNC. See Remote Debug Mode on page 177.
Note: To use this function, you must first enable Remote Access.
Using Device Manager

A user can troubleshoot certain device operations from Device Manager. Select
Device Manager > Devices > Troubleshooting. The options include:
Test Device
View Device Transactions
Find Employee Transactions
Retrieve Logs
View Log Report
View Device Configuration Data
For details, see the Device Manager System Administrator Guide.
Restarting devices
There are three ways to restart a device:
Using the Restart Terminal functionSee Restart Terminal on page 176.
Using the internal restart buttonIf a device is unresponsive, an authorized

user can reboot it using the restart button, which is located inside the device.
For details, see the note on page 156, and the accompanying illustration.
Using the host applicationIn Device Manager, select Device Manager >
Devices > Troubleshooting > Reboot Device.
207
Chapter 5
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How to use and administer the

For customers in the Republic of Korea:

Network communications error .............................................................34

New Request (Smart View) .................................................................. 62

View On or Off Premises Employees .................................................138

Employee Enroll Count ....................................................................... 176

Chapter 5: Error Messages and Troubleshooting

Enforces schedules, by controlling when specific employees can swipe in and

Displays accrued vacation, sick time, and messages to individual employees

Note: This documentation refers to transactions by their default names. Your

How InTouch works

How InTouch works

Define a transaction to include a default labor level value that employees

Using validated accounts ensures that employees cannot enter invalid

Organizations can create individual validated account lists for specific

Organizations can create device-specific validated account lists that restrict

Administrators: You can configure a device or a group of devices to use either

Job tracking transactions

How job transfers and validation work

Configure a soft key to allow employees to initiate job transfers. In this

By employee and device job

Can transfer only to jobs in Can transfer only to

Can transfer only to jobs that are

Cannot perform a job

Cannot perform a job transfer

Can transfer only to

Enable managers to perform punches for employees, and to override punch

Prevent employees from punching in when they are not scheduled.

The types of default transactions are:

Home employee default

Home employee shift start

Home employee IN during shift

Home employee shift end

Non-home employee default

The employee is assigned to a schedule.

The employee is assigned to a schedule.

The employees assigned pay rule is configured to repeat labor account

If Workforce Timekeeper automatically generates punches based on an

Soft key schedules

Single language support

MIFARE/DESFire smart card or iCLASS smart card

Tap the blue arrows to scroll through the soft keys.

Tap the appropriate soft key to perform the transaction.

Home and Menu keys

Maintenance Mode: Opens the maintenance mode home page.

Biometric Enrollment Tutorial Video: Runs an instructional video about how

Clean Touchscreen: See Cleaning the touchscreen on page 161.

Sample transaction page

Task button colors:

Yellow indicates the active task.

Blue indicates a completed task, or one that is available. For example, in

The Clear key clears your entire entry.

The Shift key works as a toggle.

The Clr key clears your entire entry.

To close the keypad without saving, tap the X.

The selected date is orange.

Use the blue arrows to scroll through the months.

Device status icons

Global Home Override

Device status icons

Global Non-Home Override

Indicates that a manager has performed the Global Non-Home Override

Low disk space