Final Draft Hotel PDF

COLLEGE OF COMPUTING AND INFORMATION SCIENCES
Bachelor of Science in Information Technology
CHAPTER 1
BACKGROUND OF THE STUDY
1.0 Introduction
Hotel Reservation and Centralized Billing System is a transaction processing system that solves
the problem encountered in using the manual hotel reservation. The Hotel Reservation and
Centralized Billing System aims to simplify the manual hotel reservation faster and more accurate.
Database is shared thru Wide Area Network (WAN). The researchers make use of some tools and
techniques to build the project. The system uses Graphical User Interface (GUI) to help the user
easily manage the system. The system, once implemented, will solve the most common problems
that the hotel reservation encounters.
Today, most of the hotels provide goods and services using computer system. It help them to
perform task in an easy way with less time consumed. Some companies become fully automated while
others strive for the similar setting.
The advent of new technology gave rise to easy and hassle free interaction between and among
humans whether it is in business, science or whatever task, a person takes on the quality and speed of
carrying out an enhanced technology through automation or computer enabled services with efficiency
and quality as its bedrock.
Today, more and more systems are moving towards IT enabled process to facilitate day to day
transaction. The hotel reservation system is a transaction processing system that is more advantageous
over the traditional manual process.
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1.1 Project Context

The existence of many sophisticated computer systems and various innovations that we
find in this age of technological innovation justifies the saying that necessity is the mother of all
inventions. The need to share information in a so called global network and mans desire to
communicate from long distances called for the birth of the World Wide Web. In this time
internet revolution where everybody wants to be connected anywhere at any time, many of the
mundane tasks and businesses that people conducted were made feasible. Things like buying and
selling various products can now be done online. The consumer no longer needs to moves from
his location. A few clicks from his mouse will suffice enough to do the job. You can now also
earn a degree by taking an online education.
It is no wonder that booking hotel rooms can now be done in a more convenient way
today. If a certain traveler is planning to visit a foreign place, it would be hard for him if he does
not.
Have a hotel or residence to reside in that country. Before, booking a certain hotel room
required long processes such as talking to a hotel personnel either in person or through the phone.
.
1.2 Purpose and Description
The purpose of the system is to develop a web-based hotel reservation with
centralized billing system.
The projects goal is to give a more convenient way of reserving a hotel room.
HRCBS is used in the title as it is an abbreviation which means Hotel Reservation
with Centralized Billing System.
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HRCBS is a web-based reservation system that would harness the capability of

the internet and the hotel to be connected. This real time reservation system will make the
hotel reservation more convenient.
1.3 Statement of the Objectives

The following will be the general and the specific objectives of HRCBS:
1.3.1
General Objective
The main objective of this research project is to design, develop, test and
evaluate a Hotel Reservation and Centralized Billing System that helps customers
to check and book available hotel rooms and have it paid once the guest/guests
reach the hotel.
1.3.2
Specific Objectives
The following are the specific objectives the researchers plan to accomplish:
a) Creates a module that displays the available hotel rooms in a specific date
entered by the guest(s) to book;
b) Creates information management module that summarizes information
about the different hotel rooms available for booking and other facilities
that can give the guest the edge of maximizing his interest about the hotel.
c) Creates account management module that enables admin to change the
availability of a room booked by the guest(s).
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d) Creates centralized billing module that enables the system to computes all
of the purchases made by the guest(s) in the hotel; and
e) Generate guest bills thru automatic computations of all the acquired
services of the guest during his stay.
1.4 Scope and Limitations
This study is conducted to determine on how researchers will help the hotel management
process.
A Hotel Reservation and Centralized Billing System is fully scalable and designed to
provide extensive flexibility and varied choices. Typical hotel reservation and e-commerce hotel
system software reservation solutions currently in place and available today are technically
designed to achieve only one objective function, which is to connect buyer to seller.
1.4.1
Scope
This study mainly focused on providing an effective transaction
processing system especially in the Hotel industry that enables businesses to track
services and aims to provide accurate and reliable process on every transaction
especially in a hotel reservation. This study looked into a better impact of using
technology today on how it affects our daily lives especially for being the
customer. With this study it can help the beneficiaries to know the differences
between using manual system.
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1.4.2
Limitations
The Hotel Reservation and Centralized Billing System is designed to
manage hotel bookings a standard procedure made directly by guests. Its powerful
hotel reservation, marketing & merchandising features gives you the ability to
control dynamic room or tour allotments, distribute confidential trade rates,
provide varying rates and commissions, multiple seasons, distributing last minute
rates. The Hotel Reservation and Centralized Billing System will allow you to
control your hotel reservation.
1.5 Significance of the Project or Project Justification
By developing a service for hotel reservation system, it can help customers to
book a hotel room without doing manual reservation. It can simplify the work and not
wasting much time. Moreover, it is an easier solution rather than to fill up a form
manually.
Hotels who use this service will have to type in the name of the customer, check
in date, and number of rooms required on their computer and inputs the information to a
database. Customers will, then, be informed whether the reservations have been
approved.
Company The proposed system will make the procedure faster and easier and
will lessen time waiting for the guest/guests to pay for their order
Manager This system lessens the work to be done by the manager because it can
generate reports easily.
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Employees This system helps them to give accurate information and billing
statement to the customer.
Guest/Guests They will have no difficulty in paying bills when the hotel
delivers their order. The proposed system gives accurate information and expenses they
made when the guest/guests checks out the hotel.
1.6 Conceptual Definition
A hotel reservation system. It is a computerized system that stores and
distributes information of a hotel, resort, or other lodging facilities.
Mobile Operating System. It is a set of data and programs that runs on a
computer or mobile device. It manages all the hardware and optimizes the
efficacy of the application software in the device.
Module. It is a self-contained component of a system, often
interchangeable, which has a well-defined interface to the other components.
Centralized Billing System. It is a combination of software and hardware
that receives detail and service usage information, groups this information for
specific accounts or customers, produces invoices, creates reports for
management, and records (posts) payments made to customer accounts.
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CHAPTER 2
REVIEW OF RELATED LITERATURE AND STUDIES
This section covers the related studies as well as the foreign and local parallel studies of
the proposed system gathered from several studies such as Internet, documentary works of other
graduates and professionals in order to enhance the studies of the proposed system.
The purpose of this study is to help the hotels in their business transactions, and make
their work much faster, easier and more accurate
2.1. Technical Background

The software used in developing the system and how the software is used in the
system.
HTML5
HTML5 is a core technology markup language of the Internet used for structuring
and presenting content for the World Wide Web.
PhoneGap
PhoneGap is a mobile development framework produced by Nitobi, purchased by
Adobe System in 2011.
PHP (Pre-Hypertext processor)

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PHP stands for Pre-Hyper processor which is a server side scripting language that
is used for forwarding data from websites to the server or retrieve data from a database
linked to the website. In the system, PHP was used to apply data from the forms on the
website and then compare it with the researchers used it to retrieve the data from the
forms on the website and then compare it with the database or create a new database
entry.
HTML (Hypertext Markup Language)
HTML stands for Hypertext Markup Language and is another scripting language.
This scripting language is only used for designing and developing a website. The
researchers used HTML to create the skeleton or structure of the system in terms of
design and layout.
CSS (Cascading Style Sheets)
CSS stands for Cascading Style Sheets and is primarily used with HTML. CSS is
commonly used to apply several styles by just linking one file. This way designs can be
easily applied to the website. This was also the case with the proposed system and the
researchers used it for applying the designs onto the structures of the system making it
more appealing to the user.
XAMMP (Cross Platform, Apache, MYSQL, PHP and PERL)
The XAMPP application is used for development and testing. It serves as the
database (MYSQL) and web (APACHE) serve while the system is being developed. It
also contains Pre-Hyper processor (PHP) which is the language that the researchers use.
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Android
It is a mobile operating system (OS) based on the Linux kernel and currently
developed by Google.
2.2. Related Studies

2.2.1. GalaHotels.com
GalaHotels.com they require up-front payment with credit card to
ensure that guests have a room when they arrive and not be "Bumped" or
"Overbooked." They have digital certification from Thawte proofs that
their site has passed the strictest security tests and that all credit card
transactions use Secure Socket Layers (SSL) encryption. This means that
all the information sent to GalaHotels.com during a booking cannot be
intercepted or decrypted by anyone else.
The proposed system is similar to GalaHotels.com in terms of
their security in credit card transaction encryption. The system will ensure
the customers that their confidential information will be kept personal and
secured.
2.2.2. Agoda.com
Agoda.com's award-winning website is fast, easy to use, and
employs world-class technology to offer instant confirmation for every
one of their hundreds of thousands of listed hotels. In addition to a wide
selection of accommodation and room types, the millions of Agoda.com
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hotel reviews are 100 percent authentic, submitted by customers after they
have completed their hotel stay.
The proponents system will also send confirmation letter to
customers who have requested for reservation to ensure them that their
reservation is valid and can be rest assured that when they come to the
hotel, they have a room waiting for them.
2.2.3. HRS.com
HRS operates a global electronic hotel reservation system for
business and private travelers based on a database of more than 250,000
hotels in all price categories in Germany, Europe and the rest of the world.
This system enables users to make direct reservations free of charge, with
immediate confirmation and at continually-updated special HRS prices.
The room prices quoted for selected hotels are guaranteed for the
reservation in question.
HRS.com is similar to the proponents system that also have
database that contains all the necessary information about the hotel. The
database of the system will give the company the security that whatever
may happen to the hardcopy of all their transactions, they have a back-up
stored in the systems database.
2.2.4. ebookers.com
The system uses innovative technology to enable leisure and
business travelers to research, plan and book a broad range of travel
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products. Ebookers also offer holiday package can offer unrivalled value
and quality, whether you're looking for a European city break, a sunshine
getaway in the tropics or a sporting holiday on the Algarve.
The system of the proponents considers the long-stay promo of
Hotel De Gloria Inc., Cavite making automated computation of bills that is
fitting to the promo offered. There are also times where the company
increases their rate, especially during peak season, which the proponents
will include in the system.
2.2.5. Best Reliable Online Hotel Booking Company Reviews by Edwin M.
Clark
When it comes to choosing which companies to use to book hotels
online you should find a company that specializes in the hotel market for
the country you are planning to visit. It is really that simple. Normally we
would book our hotels using the services of the biggest and most well
known Internet travel agencies such as Travelocity or Priceline.
The main reason why local based hotel reservation agencies are
able to get the best deals is because they have a much better understanding
about the region they represent and have a closer partnership with the
hotels they are partnered with. Hotels realize that these agencies have a
greater potential of getting their properties known.
Even though you may not have heard of any of these companies
before they are certainly well known throughout the regions they are based
in. Booking a hotel online is simple and easy these days. Remember to
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think local and book local. Its one of the best ways of landing yourself the
best hotel deals.
2.2.6. Hotel Swiss-Garden Kuala Lumpur(2008)
The
official
website
for
Hotel
Swiss-Garden
is
http://www.swissgarden.net/. The main functions of Hotel Swiss-Garden

online reservation system are to provide hotel information and online
room reservation. Visitors can get hotel information such as location of
hotel, room rates, room description and hotel facilities. The reservation
process required quest to fill their detail in reservation form. Reservation
is guarantee by giving the credit card details or by cash deposit. The layout
of this online system is clear and user-friendly. Guest can browse through
the website to get the information easily. The content of the website is upto-date, with no grammatical or spelling mistakes.
The user-friendly layout of system is a good example for the
developed portal to follow. This is to make sure that the visitors will feel
comfortable or easy to browse through the portal. The up-to-date contents,
without grammatical or spelling mistakes and broken links are to
guarantee visitors can get the right idea. This is a very important theory to
apply in the developed system, as information is crucial for potential
quests. The portal must make sure that potential quests get the correct
information, such as room rates and hotel location. This online system
only shows the static picture of the hotel room. Guests are not able to view
the whole picture of the room they are going to reserved and stay. A
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picture worth a thousand words. Instead of giving plenty words to explain

the room condition, it is more suitable for quest to have a virtual tour on
the room they are going to stay. This can increase their satisfaction
towards the room condition.
The online system of Swiss-Garden is fully organized by its
developer. The content of this system will need the website designer to
update. As online reservation system is part of the hotels property, hotel
staff should have the authority to handle the online system. There should
be a way for them to update the information themselves, without refer to
the website designer. The online system should provide contact
information to allow quest to contact if they have any questions or
comments. It is important to listen to the feedback from them, in order to
enhance the quality of hotels services.
As conclusion, good characteristic of this online system is applied
in the developed to enables staff to organize their online reservation
system. The developed system is appeared to be more attractive, efficient
and dynamic.
2.2.7. Hotel Shangri-La, Singapore.
The official website is http://www.shangri-la.com/. Shangri-La
Rasa Sentosa Resort, Singapore is one of the hotel chains for Shangri-La
Corporation. The official website for Shangri-La Sentosa Singapore is
very powerful website, which consist for many useful functions. The
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purposes of the website for Shangri-La Sentosa are to provide hotels

information and online room reservation. Visitors can get the hotel
information such as hotel location, room rates, hotel promotions, room
description, photo gallery, and hotel services and facilities from this
website. Besides, the website also includes a fantastic function, which is
virtual tour for hotel. The places available in virtual tour are lobby, rooms,
function rooms, recreation, restaurant and bars. Visitors can use their
computer mouse to navigate around the hotel.
For business person usage, the website provides a form for quest to
fill in their reservation details. In addition to room reservation, guests may
fill in another form to make special request for their reservation. The
structure of this website is well organized and easy to navigate through.
Visitors may get a lot of information from this website. The content of the
website is up-to-date, with no grammatical or spelling mistakes and
broken links. The up-to-date contents, without grammatical or spelling
mistakes and broken links are to guarantee visitors to get the right data.
This is a very important theory to apply in the developed system, as
information is crucial for potential quests. The portal must make sure that
potential quests get the correct information, such as room rates and hotel
location. The virtual tour on hotel has added interactive effect and
therefore can attract more visitors to visit the website. By clearly Shown
hotel condition, this may help guest to better understand the place they are
going to stay. They can easily choose any room they wish after the virtual
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tour. Anyway, each visitor will have to install Java application before they
can view the virtual tour application.
As conclusion, Shangri-La Sentosa online reservation system is an
efficient, powerful and robust online system. The good characteristics of
this online system should be learn and apply in the developed system. In
order to enhance the current system, the system is developed to enables
every visitors having their virtual tour on hotel. The developed system is
appeared to be more attractive, efficient and dynamic to attract more
customers.
2.2.8. Marco Polo Guesthouse.
The official website is http://www.penangguesthouse.com.. The
core functions of Marco Polo Guesthouse online reservation system are to
provide online room reservation, hotel information and
tourist
information. Visitors can get the guesthouse information such as location,

room rates, room description and other facilities. In addition, guest can get
the tourist information of the place where Marco Polo Guesthouse is
located. Marco Polo Guesthouse is located at Batu Ferringhi, Penang. The
online system had includes the traveling information of Batu Ferringhi,
and Pulau Pinang as well. This online system appears to have multifunctions, in addition to online reservation system. Visitors may get know
more about the place they are going to stay, and have make sure they had a
select a right place to stay. The online system had stated out the contact
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persons number and email clearly. In case visitors have any questioners,
they can call or write to the contact person. Suggestions from guest are
good to help the hotel business growing.
Anyway, the online system did not provide an instant booking
system. Guests will have to wait for confirmation within 24 hours after
their booking. To enhance the current system, system is developed to
enables guest have availability checks and instant confirmation of the
booking. The purpose of this feature is to save valuable time and to cut
cost, as it will eliminate email exchanges between guests and reservation
department. Valuable reservations staff time is saved because reservation
requests will no longer have to be processed. Although the online system
had included the picture for the bedroom, kitchen and dining room,
visitors only can view of it. With a more advance feature provide in
developed system, visitors will be able to view the whole room, for every
angle of the room. The current online system for Marco Polo Guesthouse
did not include the management for housekeeping. In addition to enhance
the functionality of developed system, a Housekeeping features added
for housekeeper to perform their daily work.
2.3.Related Literature
2.3.1. Online Billing and Reservation System for Royal Palm Paradise
Resort (C.L. Adap, J.R. San Juan, P.B. Sillo, March 2013)
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The system contains two pages which are Administrator page and
Customer page. The Administrator page has the authority to access the
whole system and will be able to update all the records of the customers
for reservations made through phone call or walk-in customers, change the
status of the reservation of the customers, update the list of the facilities
available in the resort. Computation of bills of reservation and add-ons,
and generating of reports are also under the Administrator page.
The proponents system also contains an administrator page that
can view all the transactions made within the system, including the people
who made reservations, their reservations and their total bills. The
proposed system will also enable the administrator to generate reports
about the information about the reservations made and the total income
they earned.
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2.3.2. Online Billing and Reservation System of Adams Beach Resort (J.A.
Legaspi, M. Lamson, P.V. Gazme, March 2011)
The Online Billing and Reservation System of Adams Beach
Resort was developed in order for the company to have a systematized
form of operation and transaction in addition to a trouble-free work for the
officers-in-charge. The system has a user-friendly environment and
includes reservation packages, services and procedures.
The proponents system is like the Online Billing and Reservation
System of Adams Beach Resort because it is also developed to provide a
systematic operation and transaction for Hotel De Gloria Inc., Cavite to
help both the company and the customers by giving a convenient way of
billing and reservation process.
2.3.3. Online Billing and Reservation System of Waterville Island

Resort(M.R. Condino, A.M. Cuevas, G. De Leon, March 2013)
The mode of payment of the system is through credit card where
50% deposit is required for every reservation made. The information are
stored in database that is why the system can be used to retrieve data and
display available rooms for reservations.
2.3.4. The proposed system is similar to the Online Billing and Reservation
System of Waterville Island Resort because it will also have database
where all information will be stored for security. The proposed system will
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also use credit cards as the mode of payment and the hotel also requires
50% downpayment for any reservation
2.3.5. OBrien and Marakas, 2010.
Information systems are necessary for a business survival and an
effective computerized information system has been known as a vital
business advantage. State that information systems can be any organized
combination of people, hardware, software, communications networks,
data resources and
policies and procedures that stores, retrieves,
transforms and disseminates information in an organization.

2.3.6. The development of An Online Hotel Reservation System by
Iana N.K. Fevriere(2013).
This project aimed to create an Online Reservation System for a
small Hotel. The hotel is a Small to Medium Enterprise (SME) in Saint
Lucia, West Indies named Paradise Hotel. This new system enables guests
to make reservations from anywhere around the world and is accessible
via the Internet. This system fulfills some basic functionality including;
gathering customers details, example; number of people in party, contact
number, address, duration of stay, date of arrival and departure, email
address, room booked and number of children in party, if any. The system
is implemented to replace the current, error-prone manual filing system
used by Paradise Hotel.
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2.3.7. Lamparter (2011)

Said that today, the rst inter-organizational tracking & tracing
systems facilitate timely identication and handling of disruptions along
the supply chain. However, these systems typically operate at SCM and
ERP level and therefore lack knowledge and control over production
processes. This paper bridges the gap between logistics and production IT
by proposing a novel architecture for coupling the manufacturing
operations as dened in IEC 62264 with an EPCIS-compliant real time
tracking & tracing system. The system leverages logic-based complex
event processing for detecting critical disruptions in the supply chain and
initiates rescheduling of production. It is shown that in the presence of
unexpected events the rescheduling algorithm minimizes delays and
inventory costs while avoiding nervous schedules caused by frequent
changes. As proof of concept a reference implementation of the
architecture is realized within a discrete production line.
2.3.8. Catalogue Horse21. (20l3)
An online hotel Catalogue in Philippine. The Microtel Inn & Suites
by Wyndham Manila/At Mall of Asia is strategically situated near SMX
Convention Center, SM Mall of Asia and Ninoy Aquino International
Airport. It is near major business districts and tourist destinations. It is
easily accessible by private and public transport. The hotel has a restaurant
serving international cuisine and function room for 200 persons. The
swimming pool located at the roof deck will be operational soon. Free
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WIFI in Lobby, Restaurant Only. Php 100/hour for in-room internet use.
Free buffet breakfast in all rooms. Hotel does not offer room only rate.
Microtel by Wyndham stands out from other properties because
of the system-wide design of its buildings and furnishings that stress
function, comfort, and convenience, while at the same time meeting
international quality standards.
The online system did not provide an instant booking system.
Guests will have to wait for confirmation within 24 hours after their
booking. To enhance the current system, system is developed to enables
guest have availability checks and instant confirmation of the booking.
The purpose of this feature is to save valuable time and to cut cost, as it
will eliminate email exchanges between guests and reservation
requests will no longer have to be processed.
As conclusion, system will be developed to have an instant
booking for the room and meals. There is a back office for them to
control the content of the portal. This is to help hotel in better management
of their reservation and
2.3.9. Shangri-La's Mactan Resort & Spa (20l3)
A resort hotel owned by Shangri-La Hotels and Resorts located at
the island of Mactan, Cebu. It was once the Philippines' largest resorts,
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equipped with 547 guest rooms and suites.Shangri-La's Mactan Resort and
Spa, Cebu received the ASEAN Green Hotel Standard at the ASEAN
Tourism Forum 2008 held recently in Bangkok, Thailand.Since it opened
in October 1993, Shangri-Las Mactan Resort and Spa, Cebu has won
various awards from international institutions such as Asia Money,
Business Traveller, Conde Nast, HotelClub.com, Smart Travel Asia, Time
Magazine, Travel Weekly (for Best Spa) and Zagat Worlds Top Hotels,
Resorts and Spas.
Besides, the website also includes a fantastic function, which is
virtual tour for hotel. The places available in virtual tour are lobby, rooms,
function rooms, recreation, restaurant and bars. Visitors can use their
computer mouse to navigate around the hotel. For business person usage,
the website provides a form for quest to fill in their reservation details. In
addition to room reservation, guests may fill in another form to make
special request for their reservation. The structure of this website is well
organized and easy to navigate through. Visitors may get a lot of
information from this website
As conclusion, Shangri-Las Mactan Resort &SPA online
reservation system is an efficient, powerful and robust online system. The
good characteristics of this online system should be learn and apply in the
developed system. In order to enhance the current system, the system is
developed to enables every visitors having their virtual tour on hotel. The
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developed system is appeared to be more attractive, efficient and dynamic

to attract more customers.
2.3.10. Marco Polo Hotel (2013)
Every hotel of the Marco Polo group is an embodiment of Asian
warmth and Western comfort, a blend which conjures an unforgettable
experience for every guest staying with us.Marco Polo hotels provide their
guests with a unique travel experience which embraces the local charm
and the adventure of travel with the deeply instilled elegance and warmth
of the in-house culture of Marco Polo hotels.Every Marco Polo hotel befits
the new-age traveller, whether on business or leisure, with its elegant
design, impeccable service and modern comforts.Just like the continent we
are based in Asia, Marco Polo Hotels with its thirteen properties in key
Asian business destinations has flourished and established itself as one of
the leading hotel brands in the region.
Anyway, the online system did not provide an instant booking
system. Guests will have to wait for confirmation within 24 hours after
their booking. To enhance the current system, system is developed to
enables guest have availability checks and instant confirmation of the
booking. The purpose of this feature is to save valuable time and to cut
cost, as it will eliminate email exchanges between guests and reservation
requests will no longer have to be processed. Although the online system
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had included the picture for the bedroom, kitchen and dining room,
visitors only can view of it. With a more advance feature provide in
developed system, visitors will be able to view the whole room, for every
angle of the room. The current online system for Marco Polo Hotel did not
include the management for housekeeping. In addition to enhance the
functionality of developed system, a Housekeeping features added for
housekeeper to perform their daily work.
As conclusion of this case study, system will be developed to have
an instant booking for the room and meals. There is a back office for
them to control the content of the portal. This is to help hotel in better
management
of
their
reservation
and
content
of
portal.
The
Housekeeping features also hope to provide staff have better

management of daily work and be able to work on schedule.
2.3.11. bituin Abi, August 2010), 658 Apartelle Online Reservation System.
Short term base lodging is the main reason that a hotel has been
established. In the Philippines, wherein many foreign people go and have
a vacation, hotel is always their first destination to have relaxation after
long hours of travel in an airplane. Because of the rapid increase of
foreigners visiting the Philippines for a vacation, a common sight is the
establishments ad sophisticated hotels for competitive advantage.
As the result of the competition between different hotels, various
business strategies had been made to attract customers, such as putting
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discounts, having beautiful and relaxing environment and above all having
a
state
of
the
art
computer
system
and
facilities.
The current problem observed is the manual guest list records, the
manual reservation of guests, the manual booking of rooms for the guests
which
takes
long
time
to
accomplish.
According to the manager in the establishment, because they keep on

doing their job manually, it resulted to a very messy office, lots of papers
around the desks and sometimes important documents disappear. From the
information gathered, the proponents came up with an idea of proposing a
system that is relevant to the needs of the establishment, highly efficient to
meet their needs and most of all simple, easy to use system.
The 658 Apartelle Online Reservation Management System is not
only a database for guest list but also an online reservation system, where
potential guest can have online reservation which will automatically be
sent to the database of the 658 Apartelle. Based on the proponents
observation and interview, they have found many problems such as time
consuming logging of the guest list names to the log book, difficulties in
making reservations and difficulties in retrieving information on their
previous guests because of the papers that are scattered everywhere and
misplacing of the guestless records.
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As a conclusion, this system is similar to our system in the

solution\on that going to provide to the user. Such as finding a room for a
guest, and receive service.
2.3.12. Lagman D, (September 2012), Lan-Based Reservation System for

Hacienda Gracia Resort and Hotel.
A resort is a place used for relaxation or recreation, where visitors
are being attracted to take their holiday or vacation. It refers to places,
towns or sometimes commercial establishments operated by a single
company. On the other hand, a hotel is differentiated as an establishment
that provides paid lodging on a short-term basis. Computer programmers
are continuously developing a system application to better serve resort or
hotel guests because some hotels and resorts are becoming fully automated
while others are still striving for the similar setting.
The researchers introduce a LAN-Based Reservation with Billing

System for Hacienda Gracia Resort and Hotel to improve its reservation
and billing system. The advent of new technology gave rise to easy and
hassle-free interaction between and among humans. This is why most
hotel and resorts prefer to employ computerization in their business.
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As a conclusion, their system is a lan-based system so we generate their

system a online system for some to organize and developed system is
appeared to be more attractive, efficient and dynamic ,
2.3.13. According to the thesis of Arenas, Toms Resort Reservation

System the Proponents explained that:
Computer-based system can be able to minimize the time spent of
a certain transaction beyond the business operation. It also reduce errors in
recording and encoding multiple business Transactions.
Page | 27

CHAPTER 3
METHODOLOGY AND DESIGN
3.1 Organizational Assessment
In the year 2003, the institution gave high priority to the need to offer hospitality
courses. In the same year, Systems Plus College Foundation answered this necessity by
establishing a College that catered various discipline in the field of hospitality. Thus, this
realization paved the way to the inception of the College of Hospitality Management.
The first two programs, Bachelor of Science in Hotel and Restaurant Management
(BSHRM) and Bachelor of Science in Tourism (BST), Opening its doors to these
pioneering students marked its first year as a novel College of the institution.
Since then, SPCF and the College of Hospitality Management (CHM) braved itself
to be one of the Higher Learning Institutions (HEI) in Pampanga that produces highly
qualified graduates in the field of hospitality management.
The study focuses on managing the hotel reservation process that will allow the user
to check available rooms in the hotel, manage reservations and book a hotel room online.
The Centralized Billing Module, a system that computes all of the purchases made by the
guest/guests in the hotel. Because it is developed for the hotel reservation, they can
control all of the expenses made by the customer within the hotel, summarizes the bills
and extra charges of the guest and also they can view the status of every hotel rooms.
Page | 28

3.1.1
Operational Feasibility
The researchers have observed problems in the processes of
making a hotel room reservation. The problem that the staff and
customers encountered was the unmanaged customer database,
manual registration when making a reservation and it will be a
waste of time for the customers going to the hotel and knowing
that there are no available room to reserve. That is why the
researchers have come up with a module for the study which
allows:
The hotel admin to manage customer database,

maintenance, announcements and services offered.
The front desk officers to view the status of every hotel

rooms, manage reservations quickly and manage every
requests and needs of a customer.
The customers to easily check online for available

rooms to book.
3.1.2
Technical Feasibility
The proposed system is a web and mobile based system
which gives the user ease of use. The only main requirement in
order to run the system is to have a stable and adequate Internet
connection, a smartphone and a computer system. So when tested
and implemented at the locale, the only things needed are a
Page | 29

personal computer, a smartphone and a stable Internet connection

and network infrastructure which are all already present at the
locale and would not be need to be purchased again.
3.1.3
Schedule Feasibility
In tackling the development of the system, the researchers
decided to allot a certain amount of time to different tasks that
need to be undergone in order for the successful development of
the system. The allocated one (1) month for extensive data
gathering in order to properly grasp the essence of the hotel
reservation process. During the data gathering, prototypes of the
system were conceptualized.
3.1.4
Economic Feasibility
Making a reservation in a hotel would be a lot easier due to
the system. For example instead of going directly to the hotel the
customer can check the website with their phone or in a computer
to see if there are rooms available and what services do they offer.
On the other hand the benefits of the research to the admin and the
staff would be mainly non tangible. The benefits includes the
increase in processes of making a hotel reservation, increase in
online advertisement, generating the remaining and additional
balance of the customer and checking of the status of every room
could be easier and faster to process. Through the system the
admin and the staff would be working more efficiently.
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Table 1: Cost Benefit Table

COST
BENEFIT
Development cost.
Increase in making a reservation
Stable internet connection.
Easier computation of remaining and
Devices capable of web browsing.
Hosting of system.
additional balance
Easier and faster checking of the

status of every hotel room
Increase in online advertisement
3.2 Requirements Analysis and Specification

3.2.1
Requirements Analysis
HRCBS is a system that features the essence of a hotel reservation and
centralized billing system. It has the capabilities to manage the hotel
reservation and other services of the hotel. Making a reservation will be
managed through the use of HRCBS. Managing hotel rooms and staffs
will be made easier through the use of the system. The system will be able
to help the user in booking a hotel room easier and less time consuming.
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3.2.2
Functional Requirements
This section lists the functional requirements which described as any

inputs, outputs, and behavioral results of a process. (modules to be
included in the study)
3.2.2.1 Availability Module
Displays the available hotel rooms in a specific date
entered by the guest/guests to book.
3.2.2.2 Schedule Management Module
Updates of schedule changes for every hotel room being
stored in the database of the hotel.
3.2.2.3 Information Management Module

A summary of information about the different hotel rooms
available for booking and other facilities that can give the guest
the edge in maximizing his interest about the hotel.
3.2.2.4 News and Announcement Module
An electronic bulletin for the website wherein they can post
promos and announcements of the hotel.
3.2.2.5 Account Management Module
The admin can change the availability of a room booked by
the guest/guests.
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3.2.3
Non Functional Requirements

Flexibility if the organization intends to increase or extend the
functionality of the software after it is deployed, that should be planned
from the beginning; it influences choices made during the design,
development, testing, and deployment of the system.
Portability specifies the ease with which the software can be installed on
all necessary platforms, and the platforms on which it is expected to run.
Speed Software that is scalable has the ability to handle a wide variety of
system configuration sizes. The nonfunctional requirements should
specify the ways in which the system may be expected to scale up (by
increasing hardware capacity, adding machines, etc.).
Ease-of-Access requirements address the factors that constitute the
capacity of the software to be understood, learned, and used by its
intended users.
Maintenance the ability to change the system to deal with new
technology or to fix defects.
3.3 System Design Specification

This section discusses the user interfaces and how the user will interact with the system.
Furthermore, it tackles the database design, what data dependencies exist or relations.
3.3.1 Output and User Interface Design
Figure 1 shows the log in interface of the proposed system. In this interface the
user has the choice to either register, login to the system or retrieve a forgotten password.
Page | 33

When logging in, the user needs to provide his username and password. This will redirect the
user to the respective home screen of the user. On the other hand when registering for the
system the user will need to input his first name, last name, e-mail address, password and
chose a host to which the user wants to belong to. Upon registering the user will be redirected
to the Group Selection Interface.
Figure 1: Login Interface
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As shown in figure 2, the initial page that the user can access upon finishing
registration, is limited in functionality due to the pending status of the user. After being
approved by the admin the whole features will be available which are designated for the user
types which includes staff and customer once being appointed by the admin.
Figure 2: Main Interface
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As shown in Figure 3 the admin panel where the hotel admin can edit the content
of the website.
Figure 3: Staff, Rooms and Services Management
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In figure 4 the Cashier panel where all of the purchases made by the customer within
the hotel are being recorded and manage the price of every items.
Figure 4. Centralized Billing Management
Page | 37

As shown in figure 5, 6, 7 the Customers Homepage shows what the users see in the
website such as the homepage, about us and booking.
Figure 5. Homepage
Figure 6. About Us
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Figure 7. Booking
3.3.2 Data Design Diagram

The researchers have used this diagram in relation to the database to know exactly
the relationship of each table on the database. This diagram have shows about the
primary key and other relationships that is also used in setting of auto and non-auto
numbered fields used on the system. The Entity Relationship Diagram can be found in
Appendix B.
3.3.3 Data Dictionary
The data dictionary is used to identify the different data types used in the database of the
proposed system. It shows the types for the columns of database identifying what type of
input is accepted by the user of the system. The Data Dictionary can be found in Appendix
C.
Page | 39

3.4 Logical Specification

This section discusses the flow of the proposed system through the uses of the
different diagrams used. These include the Context Diagram, Data Flow Diagram, System
Flow Chart and Use Case Diagram.
3.4.1 Context Diagram
The researchers have used context diagram as a guide to analyze the process
that happens inside the system. The system shows the interactions including the input
and output of each module. The Context Diagram can be found in Appendix D.
3.4.2 Data Flow Diagram

The data flow diagram is the exploded view of the context diagram. It shows
in depth what data is passed from the user type and to what module it is passed to. It
shows the data that is passed to the several modules which include the following:
manage account, reservation, cancellation, view booked room, manage profile, room
and request. The data flow diagram can be found on Appendix E.
3.4.3 System Flow Chart
The system flowchart stars with the access of the system. From there on the
system would ask for the login of the user. The user will then be redirected to the
interface of the main menu of the system. From this point on he will only be able to
access the systems function. The user can then start making a hotel reservation. The
system flow chart can be found on Appendix F.
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3.4.4 Use Case Diagram
The use case diagram depicts the accessibility of functions to the different
users. It shows that the admin has access to the user management, product or service
management and posting gallery. In the staff has the access to the profile, product,
room and billing management. The Use Case Diagram can be found in Appendix G.
3.5 Physical Specification

This section discusses the software used in programming the system and what
software and hardware is needed by the organization in order to implement and use the
system.
3.5.1 Software Specification
While on the process of developing the study, the following are the application
softwares used:
Windows 7 Ultimate
Google Chrome
Mozilla Firefox
PhoneGap (For HTML5)
Adobe Photoshop
Adobe Illustrator
Notepad++
Adobe Dreamweaver
Page | 41

3.5.2
Hardware Requirements (Development)
The following are the hardware used during the development of the
study.
Table 2. Hardware used during the development
Motherboard
Processor
RAMPAGE IV BLACK EDITION
Intel Core i7-4960X Ivy Bridge-E 6-Core

3.6GHz
2 x 1TB Western Digital,

Hard Disk Drive
1 TB Seagate Barracuda (Main Drive)
RAM
3 x 8 GB Corsair Dominator Platinum
PSU
Cooler Master GX 750W
Optical Drive
HP DVD1260 DVD+RW
Android Device
LG G Pro 2 / Asus Transformer
Dongle
N/A / PLDT
Page | 42

3.5.3 Programming Environment

This section discusses what technology was used by the researchers in order to
develop the system and retrieve data from the system.
3.5.3.1 Front End
The researchers used several technologies during the development of the
front end of the system, which are namely HTML, CSS, AJAX and JQUERY.
Html was used in coding the structure or skeleton of the system, while the css was
used to apply the style and design to the system. Ajax on the other hand was used
in order to responsively reload data after changes have been made in frames, so as
to not require the user to manually reload the frame. Jquery is a JavaScript
package to implement animation effects on a web page such as drop-down menus.
The researchers also used PHP in order for them to be able to retrieve data from
the system, such as usernames, password or changes in the phases etc.
3.5.3.2 Back End
The researchers used the widely known database software MySQL which
is commonly used for online database management. MySQL is an open-source
database manager used to store and retrieve data gathered from the system.
Page | 43

3.6 Testing and Evaluation

Software testing was done to ensure the quality of software. The operation and testing
procedures was followed to ensure that the project performed according to specified
requirements and meet the objectives of the study.
1. The systems executable model is to be demonstrated by the end- users and customers of
the system.
2. Launching of Software The project will be launched in different browsers and check
whether the system performs according to specified requirements on the said internet
browser environment.
3. A Test Plan was drafted to discover the bugs and fix the issues before user evaluation.
4. The Test Plan with the test tool questions was validated by an IT expert to ensure that the
items to be tested are appropriate for the Paper Conference Management System website.
5. The bugs that were discovered in the test tool were addressed by the developer if deemed
necessary and/or within the requirement specifications of the website.
3.7 Evaluation Procedure
A survey was conducted to evaluate the performance of the system. Respondents were
the selected forty (40) students undergoing the capstone subject and five(5) knowledgeable IT
specialists/industry practitioners or teachers at the locale holding a Masters degree. The
following activities were undertaken in the evaluation process:
1. The researchers discussed the concept of the system and its operation for the
respondents familiarization;
2. The researchers presented the system through demonstration to show how it worked;
3. Question and answer followed after the demonstration for some clarifications;
Page | 44

4. The evaluation questionnaire (Appendix I) was given to the respondents for them to
answer. They were requested to rate the system based on different criterion specified
in the instrument using the Likert Scale in Table 4.
5. The instruments were collected, data were tallied and summarized, and the mean was
computed;
6. The overall rating was interpreted using numerical rating and equivalent in Table 3
Table 3: Likert Scale

Scale
Numerical Rating
Interpretation
4.51 - 5.00
Excellent
4
3
2
1
3.51 2.51 1.51 1.00 -
4.50
3.50
2.50
1.50
Very Good
Good
Fair
Poor
3.6 Software Requirements Specification

This section shows the description of the software system to be developed.
See Appendix A for the document.
Page | 45

CHAPTER 4
RESULTS AND DISCUSSION
This chapter presents the results and discussion of the project study. It includes the
project description, project structure, project capabilities and limitations and project testing and
evaluation.
4.1 Project Description
This study focused on the development of a web-based Online Hotel Reservation
and Centralized Billing System that will manage the hotel reservation of the CHM department of
Systems Plus College Foundation. This study will help the dynamic versatile features required
to run your hotel, and guest house business. Online Hotel Reservation and Centralized Billing
System offers an operational integration between reservations, guest history, reception/ front
desk, Sales Ledger, and Reporting modules. Software has facility to generate report for analyzes
your booking, check in and checkout status. Online Hotel Reservation and Centralized Billing
System is the best suit for managing you resource in very simple but effective manner with
minimal efforts or time so that it increases your revenue. This study aims to change the current
system that would be accurate for both customer and hotel management. The proponents use
diagrams to implement the flow of the proposed system.
4.2 Project Structure
The project structure is best described using the functionalities provided by the system to various
access controls. Access Controls are the roles played by the various stakeholders who would be
using the web-based project of this study.
Page | 46

Account Type
Website Admin
Front Desk
Customer
Housekeeper
Capabilities
Verifies account
Register details
Manage user/customer accounts.
Create/Edit news, and new announcements.
View the website
Manage the content (Add, edit and delete)
Manage profile
View the website
Manage room information
Manage customers requests.
Manage customers billing
View the website.
Manage account.
Request for reservation.
Cancellation of requests.
View booked rooms
Manage accounts/ room information
Table 4: Access Controls
4.3 Project Evaluation

Test Results
The alpha test was conducted by five (5) experts in the field of ICT. The following were
observed during the testing procedure:
1. The website was accessible in the different web browsers.
2. The website was best viewed in 1920 x 1080 screen resolution. However, it also ran
on the 1280 x 1024 and 1366x768 screen resolutions.
3. The website was running in the following operating systems; Windows XP, 7, 8, and
MAC OS without problems encountered.
4. Not all icons had the proper titles and labels.
Page | 47

5. Multiple uploading of files was not observed.

The bugs discovered in the alpha test were addressed by the developer. Then, the beta
test was conducted to 50 respondents comprised of students. Table 5 shows the hardware and
software specifications used during the system evaluation that had ensured that the system would
run:
Table 5: Hardware and Software Specifications Used during System Evaluation
Hardware & Software
Minimum
Recommended
Mobile Processor of
Processor
Dual Core 1.0ghz+

800mhz+
Operating System
Windows XP SP2
Windows XP SP3 +
Hard Disk Drive
10G Free Spcae
20G Free Space+
Memory
1G Ram
2G Ram
Internet Speed
512kbps
5mbps
Database Server
MySQL 4
MySQL 5.5 +
Browser
Mozilla 7 / Chrome 13
Mozilla 9 + / Chrome 15 +
mysql-connector-odbc-
mysql-connector-odbc-
3.1.14-win32
3.1.14-win32
Database Connector
Evaluation Results
The performance of the website was evaluated in terms of Content, Design, Functionality
and Originality based on Philippine Web Awards Criteria. There were 50 respondents who
evaluated the website composed of 25 CHM students and 25 IT students.
Page | 48

Table 6 summarizes the evaluation result showing the mean per criterion and the
corresponding qualitative interpretation. The table also presents the overall mean resulting from
getting the average of the mean of the five criteria.
The system received a positive overall mean rating of Very Good, showing that it had a
impact to the evaluators. The evaluation for originality scored for the highest mean amounting to
4.08, achieving a very good rating. This shows that the concept of the system appealed the most
to the users.
The content criteria received the lowest mean amounting to 3.96, which is nevertheless
equivalent to a very good rating and shows that the content of the system is in correspondence to
the capstone processes.
Table 6: Summary of Evaluation Results
Criteria
Mean
Qualitative Interpretation
1. Content
4.22
Very Good
2. Design
4.10
Very Good
3. Functionality
3.96
Very Good
4. Originality
4.05
Very Good
4.08
Very Good
Overall Mean
Page | 49

CHAPTER 5
SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS
This chapter presents the summary of findings, conclusions and recommendations based
from the results of the test and evaluation.
5.1 Summary of Findings
Nowadays in this generation every work is required to be done in an easy way to
efficiently use time and effort yet still having a productive report.
On the basis of tests and evaluation conducted on the content, design functionality,
technology used and originality, the following were the findings of the study. Integrating the
reservation system with a more modern Online Hotel Reservation and Centralized Billing
System and better software, information processed will become more precise, reliable, accessible
and secure, with the use of internet, interview and observation method the proponents suggest a
simple yet systematic implementation of an Online Hotel Reservation and Centralized Billing
System whose software will include modules such as home module, Registration and
Verification, Security, booking, Log-in, monitoring (calendar, rooms, confirmed reservation,
pending reservation, not completed and users/members account), repots, file maintenance,
FAQ/help and about module.
Page | 50

5.2 Conclusions
Based on the findings of the study, the following conclusions were drawn within the
limitation and scope defined in the study Online Hotel Reservation and Centralized Billing
System was developed for the College of Hospitality Management. The developed software
presented features that helped the College of Hospitality Management students in familiarizing
with an online hotel reservation system. The developed software served as a tool for the
instructors in teaching the basic operations of an Online Hotel Reservation and Centralized
Billing System to their students. The developed system also presents features and online security
to protect privacy and financial information of clients.
5.3 Recommendations
After having evaluated the findings of the study, the following recommendations were
hereby suggested: this system should be used by the College of Hospitality Management students
to give further knowledge about Online Hotel Reservation and Centralized Billing System.
Future researchers and developers can add modules and additional features as this system is open
for further improvements and developments because of the fast pacing changes in technology. A
follow up study should be conducted to determine the usefulness and effectiveness of the
developed system upon implementation.
Page | 51

APPENDIX A
Gantt Chart
Page | 52

APPENDIX B
Entity Relationship Diagram
Page | 53

APPENDIX C
Data Dictionary
Page | 54

APPENDIX D
Context Diagram
Page | 55

APPENDIX F
System Flowchart
REGISTER
CANCEL RESERVATION
RESERVED
PAYMENT/BILLS
INPUT DETAILS
LOGIN
LOGOUT
Page | 56

BEGIN
LOGIN
MAIN PAGE
Page | 57

APPENDIX G
Use Case Diagram
Page | 58

APPENDIX H
Sample Questionnaire
Category: (Check the box that applies)
Please indicate a check mark () under the column that best describes your responses for each item about
the Online Hotel and Centralized Billing System. Please use the rating below:
Numerical Rating
Equivalent
5
Excellent
4
Very Good
3
Good
2
Fair
1
Poor
INDICATORS
5
Ratings
3
CONTENT
1. Quality of content
2. Fits the nature and goal of the Web site
3. Accessibility of information
4. Accuracy of information
5. Organization of content
DESIGN
1. Layout and visual appeal
2. Color themes
3. Professional looking
4. Effective use of space
5. Site navigation
FUNCTIONALITY
1. Multiple Web browser compatibility
2. Multiple resolution compatibility
3. Fast Web page loading times
4. Working links
5. Working images
6. Working Web pages
ORIGINALITY
1. Overall Web site impact
2. Creative use of materials and tools
______________________________
SIGNATURE OF EVALUATOR
_____________________
EVALUATION DATE
Page | 59


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COLLEGE OF COMPUTING AND INFORMATION SCIENCES

Bachelor of Science in Information Technology

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1.1 Project Context

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HRCBS is a web-based reservation system that would harness the capability of

1.3 Statement of the Objectives

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COLLEGE OF COMPUTING AND INFORMATION SCIENCES

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2.1. Technical Background

PHP (Pre-Hypertext processor)

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2.2. Related Studies

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COLLEGE OF COMPUTING AND INFORMATION SCIENCES

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http://www.swissgarden.net/. The main functions of Hotel Swiss-Garden

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picture worth a thousand words. Instead of giving plenty words to explain

COLLEGE OF COMPUTING AND INFORMATION SCIENCES

purposes of the website for Shangri-La Sentosa are to provide hotels

COLLEGE OF COMPUTING AND INFORMATION SCIENCES

information. Visitors can get the guesthouse information such as location,

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2.3.3. Online Billing and Reservation System of Waterville Island

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policies and procedures that stores, retrieves,

transforms and disseminates information in an organization.

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2.3.7. Lamparter (2011)

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developed system is appeared to be more attractive, efficient and dynamic

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Housekeeping features also hope to provide staff have better

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According to the manager in the establishment, because they keep on

COLLEGE OF COMPUTING AND INFORMATION SCIENCES

As a conclusion, this system is similar to our system in the

2.3.12. Lagman D, (September 2012), Lan-Based Reservation System for

The researchers introduce a LAN-Based Reservation with Billing

COLLEGE OF COMPUTING AND INFORMATION SCIENCES

As a conclusion, their system is a lan-based system so we generate their

2.3.13. According to the thesis of Arenas, Toms Resort Reservation

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COLLEGE OF COMPUTING AND INFORMATION SCIENCES

The hotel admin to manage customer database,

The front desk officers to view the status of every hotel

The customers to easily check online for available

COLLEGE OF COMPUTING AND INFORMATION SCIENCES

personal computer, a smartphone and a stable Internet connection

COLLEGE OF COMPUTING AND INFORMATION SCIENCES

Table 1: Cost Benefit Table

Increase in making a reservation

Stable internet connection.

Easier computation of remaining and