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OREM,
UTMay
29,
2012Pinnacle
Security,
a
leader
in
the
residential
security
industry,
was
notified
last
week
of
concerns
from
the
Florissant
Police
Department
regarding
complaints
about
alarm
sales
representatives
tactics
attributed
to
Pinnacle
representatives.
Immediately,
Pinnacle
Security
regional
manager,
Cort
Reynolds,
responded
with
an
in-person
visit
to
the
police
department
to
discover
specifics
of
the
complaints
that
would
allow
Pinnacle
to
conduct
its
own
thorough
investigation.
So
far,
the
police
department
and
now
the
mayors
office
have
declined
to
share
details
that
would
enable
a
proper
investigation.
The
company
continues
to
seek
that
information
to
complete
the
investigation
and
clear
the
incident.
The
home
security
industry
works
in
concert
with
police
departments
to
help
individuals
protect
their
homes
and
families.
In
fact,
homes
with
security
systems
have
a
much
reduced
rate
of
burglary
than
homes
that
do
not,
said
Stuart
Dean,
VP
of
Communications
for
Pinnacle
Security.
We
respect
and
honor
the
job
they
have
to
do
and
need
their
assistance
in
discovering
what
may
or
may
not
have
transpired
in
this
area.
Continued
Dean,
We
keep
very
detailed
records
including
recording
welcome
calls
with
new
contracts
and
we
need
the
right
information
to
complete
our
internal
investigation.
If
there
are
representatives
behaving
in
the
way
the
police
department
has
stated,
they
are
in
violation
of
their
agreement
and
are
subject
to
a
number
of
actions.
But
if
they
have
done
nothing
wrong,
and
are
victims
of
circumstance,
we
would
like
to
know
that
too.
Over
the
past
three
years,
Pinnacle
has
incentivized
its
system
very
carefully
so
representatives
are
only
compensated
if
their
behavior
is
in
compliance
with
Pinnacles
stringent
Code
of
Conduct.
In
fact,
representatives
are
blocked
from
entering
new
contracts
if
they
are
not
licensed
or
not
in
good
standing,
so
the
company
was
surprised
to
hear
of
new
complaints.
In
order
to
protect
our
customers
and
potential
customers
from
any
aggressive
behavior,
Pinnacle
has
put
in
place
the
following
measures.
1) A
stringent
code
of
conduct
that
representatives
agree
to
and
are
bound
and
financially
responsible
to
adhere
to
2) Technologies
that
only
allow
licensed
representatives
in
good
standing
to
enter
sales
and
receive
commissions
3) Welcome
calls
with
new
customers
to
ensure
they
understand
the
length
of
the
contract,
the
amount
of
the
contract
and
the
company
they
are
obligated
to
in
addition
to
ensuring
the
customer
has
no
other
contracts
with
any
other
residential
alarm
companies
Pinnacle
has
taken
extraordinary
measures
over
the
last
few
years
to
ensure
that
issues
associated
with
the
industry
are
properly
mitigated.
They
respond
faster
than
any
other
company
in
their
industry
to
customer
concerns.
With
rising
numbers
and
a
falling
number
of
complaints,
their
customer
satisfaction
has
significantly
increased
since
2009.
Growth
is
not
incorporated
in
the
elements
of
the
BBB
rating
system,
leaving
Pinnacles
improvement
unrecognized
by
their
BBB
grade.
More
information
about
Pinnacles
processes
and
procedures
can
be
found
at
www.pinnaclesecurity.com.
About
Pinnacle
Security
Pinnacle
Security
is
an
industry
leader
in
providing
quality
residential
and
commercial
security
solutions
to
help
individuals
realize
the
peace-of-mind
that
comes
from
protecting
the
things
that
matter
most.
Pinnacle
is
headquartered
in
Orem,
Utah
and
has
sales
offices
throughout
North
America.
For
more
information,
please
visit
www.pinnaclesecurity.com.
###
Media
Contact
Stuart
Dean
Vice
President,
Corporate
Communications
801-616-4388
sdean@pinnaclesecurity.com
Jennifer
Webb
Coltrin
&
Associates
(for
Pinnacle
Security)
Jennifer_webb@coltrin.com
801-350-9412