BPR in IT industry

Instructor: Mahendra Singh

Assistant Professor, Centre for Business
Administration, CUJ Ranchi
Sources: Organisational transformation Through
BPR by: Vikram Sethi, William King,
BPR by R. Radhakrishnan, S. Balasubramanian,
Business Process Change: Paul Harman

IT and BPR
IT is technology of sensing, coding,
transmitting, translating and
transforming information.(Whisler)
Hammer and Champy says IT is an
integral part of reengineering as an
enabler and some time may act as
inhibitor if improper

IT and BPR
It permits companies to reengineer
business processes
BPR and IT have recursive relationship
( Davon port and Short)
IT capabilities should support business
processes and business processes
should be in capabilities IT can provide.

IT and BPR
IT can also become inhibitor to
reengineering if IT infrastructure is
inadequate or inflexible
The role of IT in BPR is not only to
automate process.
The application of IT involves
inductive thinking which is ability to
recognize a powerful solution and then
seek what problem it might solve.

IT capabilities & Impact on Organisation

S.no

4
5
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7

IT
Organisational impact of capability
Capability
Transactional IT and transform unstructured business
process in to standardized transaction
Geographica Rapidity and ease access in long distance
l
Automation Reduces human labour in certain
processes
Information IT can bring complex analytical processes
Sequential
Enables changes in sequences of process
Tracking
Detailed tracking of status, input, output
Knowledge
Capturing and disseminating of
Management knowledge
Reduction of No intermediaries, direct communication
intermediari connectivity between two parties
es