Organizational

Consultation
Team Orange
Brendan Richardson
Deonte Payne
Joel Plattner
Karina Gonzalez
Randall Martin
Malonna Witt

Company Overview
Bowl

and Barrel is a new concept

restaurant created by owners Kyle
Noonan and John Sepkowitz.
Service driven restaurant with the
unique concept of a bowling alley.
Bowl and Barrel brings the fun and
energetic atmosphere of a bowling
alley with the sophistication of a fullservice restaurant.

Managerial Issues
Observed
Motivation
Job Satisfaction
Organizational Culture
Stress
Leadership

Motivation in the
Workplace
How

engaged are the servers?

- For a server, they believe if they
exert enough effort they will perform
well and receive some satisfying
outcome.
Expectancy theory
-High levels of self efficacy
Past accomplishments
Emotional cues

 Lack

of instrumentality and valence

- Performance is not
intrinsically rewarding

Motivational

Force
E P x [ (P O) x V]
-Different levels of
motivational force

Job Satisfaction
Are the employees satisfied with their
job?
Meaningfulness of the work is low
Knowledge of result
Level of significance is low

Organizational Culture
Bowl and Barrel is a customer service
culture
Observable artifacts
-Physical structures
-Language
-Rituals

The Service Culture

Process
Service
Oriented
Leadershi
p
Behavior

Service
Oriented
Employee
Behaviors

Service
Culture

Unit Sales

Customer
Satisfacti
on

Stress
Are the employees stressed?
Work hindrance stressors
-Role overload
Work challenge stressors
- Time pressure

Identifying Leadership
How are managers leading their
employees?
Power and influence within the
organization
-Legitimate power
-Lack of positive influence
Exchange
Compliance
Accommodation and Compromise

Recommendation for Bowl

and Barrel
We believe Bowl and Barrel can
improve as an
organization by
addressing three specific areas for
improvement.
Increase motivation
Reduce stress
Address Leadership

Increasing Motivation
There are many employees
throughout the restaurant who are
less engaged than others.
Implement

goal setting theory

Having specific and difficult

goals will will increase job
performances and ultimately increase
overall service.

Reducing Stress
The restaurant industry is a stressful
environment, but there are ways to cope with
the stress of waiting tables.
Behavioral methods
-Seek assistance
-Seek support
Focus on addressing individual factors of
managing stress.
-Social support
-Instrumental support
-Emotional support

Addressing Leadership
Keep

legitimist power, make request

clear.
Increase

influence
Rational persuasion
Inspirational appeal

Internalization

Conclusion
We believe that if Bowl and Barrel
reduces stress, increases individual
motivation, and address their current
leadership style, the company will
improve as an organization as they
continue to grow and develop.